Greenway Hyundai of the Shoals proudly serves the needs of customers in the Florence, Sheffield, and Huntsville Alabama areas. We are located off of Lee Highway in Florence, AL. Call us today to schedule your next visit! Greenway Hyundai of the Shoals proudly serves the needs of customers in the Florence, Sheffield, and Huntsville Alabama areas. We are located off of Lee Highway in Florence, AL. Call us today to schedule your next visit!
Brought my Hyundai Santa Fe in on September 8th, 2023. The motor was bad and needed to be replaced. Fortunately it was under warranty, so my wife and I decided to leave it at Greenway Hyundai. We are from Anniston. Alabama and we would have preferred to bring it back to our Hyundai dealer in our hometown. In hindsight, I wish we would have done just that.
This service department is absolutely the worst. To begin with, they had my car for three months! 1/4 of a year!
They told us it would take 6-8 weeks at the beginning. Since we were down to just one vehicle between us, I had no other choice but to buy a used car so my wife would have a vehicle to drive. It’s a good thing I did. They ended up having my car for twelve weeks!
They initially told my wife the motor was under warranty and that we would only need to pay for a new timing belt which would be around $300. We were fine with that. However, after 12 weeks of waiting, they called and said we would owe $600 for new belts. We assumed that the new belts would have been a new art of a new motor. After discussing this with the manager, Noah, he reduced the cost back to $395.
I discussed this with Noah on Thursday and told him I would be up Saturday to pick it up. I then asked, “So, are you sure it is ready to go?” I don’t want to drive all the way to muscle shoals and it not be ready.” He assured me it had been test driven and would be ready.
Upon arriving on a rainy Saturday morning, I went inside and paid. Another young man (Ashton) gave me my key fob and we proceeded to leave. Upon finding my car in the parking lot, it was apparent something was wrong. The key didn’t work. I went back inside thinking he gave me the wrong key fob. Ashton took the key fob and went outside to try his luck. It was at this point he informs me the battery must be dead in the key fob and he would be right back. He returned in a few minutes and said he replaced the battery and (with tax) it would be right at $10….
I replied, “You have got be kidding me!” “I need to talk to your manager.”
He went inside to retrieve the manger but returned momentarily to say the manage was busy but they would just replace the key fob battery for free. So, I took it and went back to the car. But, despite having a new battery in the key fob, the car still wouldn’t open.
The real reason? The car battery was dead.
Finally the manager, Noah, came out and said they would have to replace the battery. I then asked Noah (who I talked to on Thursday) how was the battery dead when it was test driven on Thursday? He replied, “Sometimes a battery can die if it sits for a while.”
I thought to myself: “yes. A battery that has sat in an untested car for 90 days may just do that.”
Noah and Ashton proceeded to change the car battery. I’m pretty sure they knew I was not happy because no mention was made of the cost. So, I stood in the rain and watched them replace the battery. Once they finished, I did thank them for putting in a new battery and my wife and I left.
As soon as we began to drive away I noticed the check engine light was on. I prayed nothing was wrong and that they just didn’t reset the button.
As soon as I got the car back home to Anniston, I took it to my Hyundai service department and asked them to please inspect everything as I was really skeptical about the quality of work that greenway had done. Superior Hyundai of Anniston found that the service light was still on because greenway had failed to reconnect the oxygen sensor.
There was also a factory recall that greenway could have taken care of, but they didn’t. So Anniston took care of that.
All I can say is how disappointed I am with greenway. Very frustrating experience with a service crew that is either incompetent or apathetic. Apathy would infer that they are jerks. But they weren’t really unfriendly. So, I will have to say they must just be incompetent then. Whoever owns this dealership, should be embarrassed.