ReScore Reviews™ (23)

ReScore
Overall Rating 4.1304348/5Overall Rating 4.1304348/5Overall Rating 4.1304348/5Overall Rating 4.1304348/5rating 4.1304348
Original
Overall Rating 2.17391/5Overall Rating 2.17391/5rating 2.17391rating 2.17391rating 2.17391
94% Would Recommend
100% Business Response
Latest Review 3 days ago
Patricia L. on 12/08/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Excellent"
It was a good experience and the waiting room was cozy and inviting.
Vehicle: 2017 Hyundai Sonata
Category: Service
Service Date: 12/06/2017
Service Type: Repair
Review Created: 12/08/2017 10:48 AM
John A V., Service Manager at Gregory Hyundai responded on 12/08/2017

Thank you for the GREAT review. Please let Tara or myself know if you need anything before your next service. 

John Verschelden
Service Manager
Gregory Hyundai
847-831-5980 x223
Frances K. on 12/06/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Thorough and honest "
They worked on the car quickly and got everything done they said they would. Not too expensive either.
Vehicle: 2012 Hyundai Elantra
Category: Service
Service Date: 12/04/2017
Service Type: Maintenance
Review Created: 12/06/2017 03:23 PM
John A V., Service Manager at Gregory Hyundai responded on 12/07/2017

Ms K 
Thank you for the great review and kind words. Please let us know if you need anything before your next service.

John Verschelden
Service Manager
Gregory Hyundai
847-831-5980 x223
Verified Customer on 12/06/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"John and sherry in the service department are always helpful and have taken good care of my car since I bought it 7 years ago; always get the car serviced there."
Great place for service; clean, neat and nice waiting area as well. The staff is knowledgeable and helpful. Car is always returned to me clean.
Vehicle: 2011 Hyundai Sonata
Category: Service
Service Date: 12/04/2017
Service Type: Repair
Review Created: 12/06/2017 01:05 PM
John A V., Service Manager at Gregory Hyundai responded on 12/07/2017

Thank you for the great review and kind words. Please let us know if you need anything before your next service.

John Verschelden
Service Manager
Gregory Hyundai
847-831-5980 x223
Verified Customer on 12/06/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Great Service as Always"
NA
Vehicle: 2016 Hyundai Accent
Category: Service
Service Date: 12/04/2017
Service Type: Maintenance
Review Created: 12/06/2017 10:48 AM
John A V., Service Manager at Gregory Hyundai responded on 12/06/2017

Thank you for the GREAT review!

John Verschelden
Service Manager
Gregory Hyundai
847-831-5980 x223
Sooncheon S. on 12/05/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Always very friendly !"
All the emplyees were very kind and friendly.re
Vehicle: 2015 Hyundai Sonata
Category: Service
Service Date: 12/02/2017
Service Type: Repair
Review Created: 12/05/2017 12:01 PM
John A V., Service Manager at Gregory Hyundai responded on 12/06/2017

Thank you for the GREAT review and kind words. Please let us know if you need anything before your next service. 

John Verschelden
Service Manager
Gregory Hyundai
847-831-5980 x223
Albert S. on 12/04/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Excellent, as always."
I purchased my Elantra nearly four years ago. Throughout, Gregory Hyundai has consistently provided excellent service and support.
Vehicle: 2014 Hyundai Elantra
Category: Service
Service Date: 11/30/2017
Service Type: Repair
Review Created: 12/04/2017 01:45 PM
John A V., Service Manager at Gregory Hyundai responded on 12/05/2017

Thank you for the great review. Please let us know if you need anything before your next service. 

John Verschelden
Service Manager
Gregory Hyundai
847-831-5980 x223
Kim K. on 12/02/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"SHERRY SHEA is the Best Ever!"
Sherry Shea has taken care of me for over 5 years, it is because of her service & support that I have purchased 4 Hyundai’s from Gregory’s. And she will be the reason for more to come - Thank You Sherry.
Vehicle: 2017 Hyundai Tucson
Category: Service
Service Date: 11/24/2017
Service Type: Maintenance
Review Created: 12/02/2017 11:04 AM
John A V., Service Manager at Gregory Hyundai responded on 12/04/2017

Thank you for the great review! Please let her or myself know if you need anything before your next service. 

John Verschelden
Service Manager
Gregory Hyundai
847-831-5980 x223
Effy S. on 12/02/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Exceptional service "
Na
Vehicle: 2017 Hyundai Elantra
Category: Service
Service Date: 11/24/2017
Service Type: Maintenance
Review Created: 12/02/2017 09:07 AM
John A V., Service Manager at Gregory Hyundai responded on 12/04/2017

Thank you !

John Verschelden
Service Manager
Gregory Hyundai
847-831-5980 x223
Stuart L. on 12/02/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"professioal and curtious"
had a tire pressure warning light on, called for advice and was told tocome in without appointment. Turned out a had a screw that punctured my tire. it was fixed for little expense quickly. I as grateful and impressed, thanks
Vehicle: 2016 Hyundai Accent
Category: Service
Service Date: 11/29/2017
Service Type: Maintenance
Review Created: 12/02/2017 03:12 AM
John A V., Service Manager at Gregory Hyundai responded on 12/04/2017

Mr L
Thank you for the excellent review. Please let us know if you need anything before your next service. 

John Verschelden
Service Manager
Gregory Hyundai
847-831-5980 x223
Carol M. on 12/01/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Tune up"
I always enjoy taking my car to Gregory Hyundai. The staff is efficient, speedy, personable and thorough. The waiting room is well stocked, clean and comfortable for getting some work done or catching up on the latest news. And, I love getting my car washed!!
Vehicle: 2016 Hyundai Elantra Gt
Category: Service
Service Date: 11/29/2017
Service Type: Maintenance
Review Created: 12/01/2017 05:32 PM
John A V., Service Manager at Gregory Hyundai responded on 12/04/2017

Thank you for the great review and kind words. Please let us know if you need anything before your next  service. 

John Verschelden
Service Manager
Gregory Hyundai
847-831-5980 x223
Verified Customer on 12/01/2017
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"the guy"
Good job
Vehicle: 2011 Hyundai Sonata
Category: Service
Service Date: 11/29/2017
Service Type: Repair
Review Created: 12/01/2017 01:35 PM
John A V., Service Manager at Gregory Hyundai responded on 12/04/2017

Thank you for completing this review. Please let us know if you need anything before your next service. 

John Verschelden
Service Manager
Gregory Hyundai
847-831-5980 x223
Mathew K. on 12/01/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"service for oil filter change"
Always received great informed services. Sherry and John very humble personalities.May God continue to bless them in all services they provide.
Vehicle: 2008 Hyundai Sonata
Category: Service
Service Date: 11/20/2017
Service Type: Maintenance
Review Created: 12/01/2017 05:42 AM
John A V., Service Manager at Gregory Hyundai responded on 12/01/2017

Ms K
Thank you for your continued service. We look forward to working with you. 

John Verschelden
Service Manager
Gregory Hyundai
847-831-5980 x223
Irving S. on 11/30/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Excellent customer care."
Sherry Shea is an excellent service advisor.
Vehicle: 2012 Hyundai Azera
Category: Service
Service Date: 11/28/2017
Service Type: Repair
Review Created: 11/30/2017 12:22 PM
John A V., Service Manager at Gregory Hyundai responded on 12/01/2017

Mr S
Thank you for the excellent review. Please let us know if you need anything before your next service. 

John Verschelden
Service Manager
Gregory Hyundai
847-831-5980 x223
JOSEPH H. on 11/30/2017
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"Your employees"
I thought i paid a little too much for what was done
Vehicle: 2016 Hyundai Genesis
Category: Service
Service Date: 11/28/2017
Service Type: Maintenance
Review Created: 11/30/2017 10:38 AM
John A V., Service Manager at Gregory Hyundai responded on 12/01/2017

Thank you for completing this review. Please let us know if you need anything before your next service.

John Verschelden
Service Manager
Gregory Hyundai
847-831-5980 x223
Barbara B. on 11/29/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Efficient work and great employees to work with"
On time- good work- honest recommendations
Vehicle: 2015 Hyundai Genesis
Category: Service
Service Date: 11/21/2017
Service Type: Maintenance
Review Created: 11/29/2017 02:28 PM
John A V., Service Manager at Gregory Hyundai responded on 12/01/2017

Thank you for the GREAT review!

John Verschelden
Service Manager
Gregory Hyundai
847-831-5980 x223
John A V., Service Manager at Gregory Hyundai responded on 12/01/2017

Thank you !

John Verschelden
Service Manager
Gregory Hyundai
847-831-5980 x223
Mark S. on 11/29/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Great service!"
Sherry has always done a great job of breaking things down and letting me know what's most important to be addressed.
Vehicle: 2011 Hyundai Sonata
Category: Service
Service Date: 11/25/2017
Service Type: Maintenance
Review Created: 11/29/2017 12:57 PM
John A V., Service Manager at Gregory Hyundai responded on 12/01/2017

Mr S
Thank you for the great review and kind words about Sherry. She is an asset to our operation. 

John Verschelden
Service Manager
Gregory Hyundai
847-831-5980 x223
Verified Customer on 11/29/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Honest and timely service "
In and out within 1.2 hours for 4 different services, 2 diagnosis, and 2 separate estimate costs. I can't ask more. The entire process was painless and smooth. The service manager was clear in communication and proactive when there is discrepancy between my order request and service team's findings.
Vehicle: 2015 Hyundai Sonata Hyb
Category: Service
Service Date: 11/27/2017
Service Type: Repair
Review Created: 11/29/2017 11:43 AM
John A V., Service Manager at Gregory Hyundai responded on 12/01/2017

Thank you for the great review! Please let us know if you need anything before your next service. 

John Verschelden
Service Manager
Gregory Hyundai
847-831-5980 x223
Michael S. on 11/24/2017
Recommended badge inactive Recommended
Overall Rating 1/5rating 1rating 1rating 1rating 1
"Bloodsuckers"
All this dealership wants is your money. Be careful they will try to sell bunch of unneeded services.
Vehicle: 2016 Hyundai Azera
Category: Service
Service Date: 11/22/2017
Service Type: Maintenance
Review Created: 11/24/2017 11:41 AM
43e8888867489e0e2cc5f1c795f2a669?s=28
Victor V., SERVOCE AND PARTS DIRECTOR at Gregory Hyundai responded on 11/25/2017

Hello Mr. Sielepkowski,

i would like to reach out to you on Monday to discuss your last service visit. Would like to explain and answer any of your questions about the maintenance. i apoligize again about any confusions.


Thanks,

VICTOR VAZQUEZ
SERVICE AND PARTS DIRECTOR
847-831-5980
Scott K. on 11/24/2017
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
"Usually Better"
This was the first time this happened so i certainly won't condemn these guys but next time I would like to be told it's busy and reschedule.
Vehicle: 2016 Hyundai Elantra Gt
Category: Service
Service Date: 11/20/2017
Service Type: Maintenance
Review Created: 11/24/2017 09:43 AM
43e8888867489e0e2cc5f1c795f2a669?s=28
Victor V., SERVOCE AND PARTS DIRECTOR at Gregory Hyundai responded on 11/25/2017

Hello Mr. Kauffman,

i would like to start by apoligizing for the wait time. We should have let you know before hand that the wait time was going to be a little longer than expected. I can assure next visit will be much better. i would like contact you on Monday if you are ok with that.

VICTOR VAZQUEZ
SERVICE AND PARTS DIRECTOR
847-831-5980
Verified Customer on 11/22/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Professional staff. Comfortable waiting area"
Always a good experience at Gregory Hyundai
Vehicle: 2008 Hyundai Elantra
Category: Service
Service Date: 11/20/2017
Service Type: Maintenance
Review Created: 11/22/2017 01:39 PM
John A V., Service Manager at Gregory Hyundai responded on 11/24/2017

Mr L
Thank you for the GREAT review. Please let us know if you need anything before your next visit.

John Verschelden
Service Manager
Gregory Hyundai
847-831-5980 x223
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