Overview

Overall Rating 4.68/5Overall Rating 4.68/5Overall Rating 4.68/5Overall Rating 4.68/5rating 4.68
4.7

(1,675 Reviews)

ReScore Reviews™ (28)

ReScore
Overall Rating 4.0357129/5Overall Rating 4.0357129/5Overall Rating 4.0357129/5Overall Rating 4.0357129/5rating 4.0357129
Original
Overall Rating 2.21429/5Overall Rating 2.21429/5rating 2.21429rating 2.21429rating 2.21429
94% Would Recommend
100% Business Response
Latest Review 1 day ago

Reviews


C
C.
Winnetka, IL
2018 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/14/2019 Category: Service
Gregory hits the mark
The staff at Gregory service are responsive and informative, paying attention to the needs of the customer.
Thank you

DK
David K.
Chicago, IL
2019 Hyundai Veloster
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/13/2019 Category: Service
Good service
Friendly and courteous.
JOHN V., Service Manager from Gregory Hyundai responded on 12/13/2019

Thank You for the great review!

John Verschelden
Service Manager
Gregory Genesis Hyundai
847-831-5980 x223

JC
Jeffrey C.
Deerfield, IL
2016 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/12/2019 Category: Service
Top notch
The service is top notch
JOHN V., Service Manager from Gregory Hyundai responded on 12/13/2019

Thank you for the excellent review!

John Verschelden
Service Manager
Gregory Genesis Hyundai
847-831-5980 x223

MN
Mary N.
Wheeling, IL
2012 Hyundai Azera
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/11/2019 Category: Service
service department
I have never had a problem with your service dept. they are all friendly and helpful. especially John.
JOHN V., Service Manager from Gregory Hyundai responded on 12/13/2019

Ms N
Its always a pleasure seeing you. Thank you for the kind words. Please let me know if you need anything before your next service. 

John Verschelden
Service Manager
Gregory Genesis Hyundai
847-831-5980 x223

AS
Alex S.
Skokie, IL
2012 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/10/2019 Category: Service
Friendly, fast and efficient service
I would like to thank Gregory Hyundai Service Department and especially Dennis Ivanov for such a great service he provided with fixing my Hyundai Sonata.
JOHN V., Service Manager from Gregory Hyundai responded on 12/13/2019

Thank you for the great review! We agree, Dennis is an asset to our operation. Please let him or myself know if you need anything before your next service.

John Verschelden
Service Manager
Gregory Genesis Hyundai
847-831-5980 x223

KG
Kristan G.
Deerfield, IL
2018 Hyundai Santa Fe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/08/2019 Category: Service
Excellent service again!
Fantastic service department! Sherry is always friendly and accommodated my last minute service request.
JOHN V., Service Manager from Gregory Hyundai responded on 12/09/2019

Thank you for the GREAT review!

John Verschelden
Service Manager
Gregory Genesis Hyundai
847-831-5980 x223

EA
Erica A.
Hammond, IN
2013 Hyundai Santa Fe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/07/2019 Category: Service
Awesome customer service
Always let me no what I need and not just say you got 30,000 miles pays this but they always inspect my car and then say what's needed the way it should go.
Love this place
JOHN V., Service Manager from Gregory Hyundai responded on 12/09/2019

Thank you for the GREAT review! 

: )

John Verschelden
Service Manager
Gregory Genesis Hyundai
847-831-5980 x223

BH
Burton H.
Highland Park, IL
2019 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/05/2019 Category: Service
Did not wait
Drove in and was immediately helped. No waiting. Accomplished everything with on an hour
JOHN V., Service Manager from Gregory Hyundai responded on 12/05/2019

Thank you for the EXCECLLENT review!

John Verschelden
Service Manager
Gregory Genesis Hyundai
847-831-5980 x223

KG
Kevin G.
Beach Park, IL
2015 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/05/2019 Category: Service
Great, as usual
As usual, had a great service from Sherry, John and the rest of the crew. Best part though was my floormats were pristine!!
JOHN V., Service Manager from Gregory Hyundai responded on 12/05/2019

Mr G
As always it was great seeing and working with you.  We do take great pride in keeping your your floor mats clean. (LoL)
 We'll see you tomorrow when you come pick up your new 2020 Sonata.
 
: )

John Verschelden
Service Manager
Gregory Genesis Hyundai
847-831-5980 x223

MS
Mahendra S.
Buffalo Grove, IL
2015 Hyundai Santa Fe
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
11/30/2019 Category: Service
Great facility with massage chairs
For Hyundai, these guys are one of the best. They didn’t get a perfect 5 from me because the guy didn’t wash the floor mats properly.
JOHN V., Service Manager from Gregory Hyundai responded on 12/03/2019

Thank you for the feedback. We'll try harder next time. 

John Verschelden
Service Manager
Gregory Genesis Hyundai
847-831-5980 x223

Verified Customer
Glencoe, IL
2018 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/29/2019 Category: Service
wrong rating, three starts at best
The Hyundai Tuscon is a great reliable car but if you are looking for service, stop right here. They try to upsell everyting and won't apply couplons that are on their website unless you print them out and bring them in. Everything takes an extra two steps at Gregory Huundail.
JOHN V., Service Manager from Gregory Hyundai responded on 12/03/2019

Thank you for the feedback- We will try to make it a little smoother next time.

John Verschelden
Service Manager
Gregory Genesis Hyundai
847-831-5980 x223

JP
Judy P.
Northbrook, IL
2019 Hyundai Santa Fe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/27/2019 Category: Service
Friendly,fast,and competent
You are taken care of as soon as you role your wheels into the service dept.
JOHN V., Service Manager from Gregory Hyundai responded on 11/29/2019

Ms P
Thank you for the GREAT review and kind words. Please let us know if you need anything before your next service.

John Verschelden
Service Manager
Gregory Genesis Hyundai
847-831-5980 x223

DG
Daniel G.
Kenosha, WI
2016 Hyundai Santa Fe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/26/2019 Category: Service
LOF
FAST AND FRIENDLY SERVICE
JOHN V., Service Manager from Gregory Hyundai responded on 11/27/2019

Thank you !

John Verschelden
Service Manager
Gregory Genesis Hyundai
847-831-5980 x223

NB
Neal B.
Northbrook, IL
2019 Hyundai Sonata Hybrid
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/25/2019 Category: Service
Excellent Service Experience
Timely and thorough.
JOHN V., Service Manager from Gregory Hyundai responded on 11/27/2019

Mr B
Thank you for the excellent review!

John Verschelden
Service Manager
Gregory Genesis Hyundai
847-831-5980 x223

SK
Sherwin K.
Northbrook, IL
2019 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/23/2019 Category: Service
Service
Excellent
JOHN V., Service Manager from Gregory Hyundai responded on 11/25/2019

Thank you for the GREAT review!

John Verschelden
Service Manager
Gregory Genesis Hyundai
847-831-5980 x223

MS
Matthew S.
Evanston, IL
2019 Hyundai Kona
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/22/2019 Category: Service
Friendly, Great Service, and Extremely Customer Friendly
First, I love my Kona! Second, the service treatment here is royal class and staff are attentive and work quickly to get your needs met. Third, when I bring in my car for check-ups, it is easy to make appointments and I often get my car back well before the estimated time quoted. Finally, you get a free car wash on Fridays even!
JOHN V., Service Manager from Gregory Hyundai responded on 11/25/2019

Thank you for the excellent review!

John Verschelden
Service Manager
Gregory Genesis Hyundai
847-831-5980 x223

Verified Customer
Highland Park, IL
2017 Hyundai Santa Fe Sport
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/22/2019 Category: Service
always good experience
always apkeasant experience
JOHN V., Service Manager from Gregory Hyundai responded on 11/25/2019

Thank you for the GREAT review!

John Verschelden
Service Manager
Gregory Genesis Hyundai
847-831-5980 x223

SS
Sal S.
Buffalo Grove, IL
2011 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/21/2019 Category: Service
Always great service
I am never disappointed at the level of service at Gregory Hyundai.
Sherry is a great customer friendly service advisor.
JOHN V., Service Manager from Gregory Hyundai responded on 11/21/2019

Mr S
Thank you for the excellent review!

John Verschelden
Service Manager
Gregory Genesis Hyundai
847-831-5980 x223

MN
Mary N.
Wheeling, IL
2012 Hyundai Azera
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/20/2019 Category: Service
service department
very friendly service staff.
JOHN V., Service Manager from Gregory Hyundai responded on 11/21/2019

Thank you for the GREAT review!

John Verschelden
Service Manager
Gregory Genesis Hyundai
847-831-5980 x223

JK
Julie K.
Northbrook, IL
2015 Hyundai Azera
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/19/2019 Category: Service
Prompt service, friendly and helpful personnel, pleasant atmosphere
I was helped right away and I felt that the additional service items recommended were necessary.
JOHN V., Service Manager from Gregory Hyundai responded on 11/21/2019

Thank you for the excellent review!

John Verschelden
Service Manager
Gregory Genesis Hyundai
847-831-5980 x223