I bought a used car from Grieco Hyundai of Johnston and believe it or not, below is the SHORT version of a much longer story that is pretty ridiculous, possibly criminal, DEFINITELY super shady:
(1) Did not disclose car having been in accident.
Sales, service, body shop repeatedly lied about the vehicle having been in an accident knowing car was damaged; everything was visible the naked eye which I hadn't realized until I brought the car to another dealership.
It started when I put down a deposit on the vehicle and then waited several weeks; then David Duarte from sales called on January 30th and demanded I come on a work day and needed to have car sale "wrapped up" on January 31st . He told me the car was "100% ready to go", he drove it himself, and it had a clean carfax. Took an uber an hour away to get car (2 hours round trip), and on the way home, the dashboard lit up (cross traffic alert disabled, etc.) and I noticed loud rattling from the back. I called David and he told me the warranty would cover it; I took to a dealership that day and the dealer told me it had obviously been in an accident and the warranty wouldn't cover it (they also noted that the air filters were not replaced). The rear sensors were falling out, the exhaust pipe was broken, the rear seat belt was not installed correctly and was inoperable, the front seatbelt was ripped, the car was pulling from the misaligned sensors and the back bumper was painted a different color. Two separate mechanics verified there was no way they didn't know and in retrospect I realized that they must have known because when I test drove I told them the car was pulling and then they told me there was a delay in my being able to get the car because they needed to replace the wheel rims which was causing the pulling.
At first they tried to blame car problems on me until they realized I had pictures and videos. They said warranty would cover but it did not. Then they said they'd fix (twice) and did not. They did nothing about lying about financing other than shrug shoulders. They (Rob McCaullife) at a few points acknowledged that they knew about the damage but never in writing. They did not reimburse for uber, gas, etc.
(2) Lied about finance rate to induce sale.
The sales person (David Duarte) lied about the finance rate; he told me several days before getting the vehicle in a text that his finance manager said I could get a rate at or better than 5.09%, but the day I came to close they hadn't run my credit and then told me the rate was 6.99%.
(3) Best case, incapable of diagnosing issues; worse (likely) case, lied about problems being fixed; definitely further damaged the car .
I brought the car in to have all problems fixed (rattling, sensors not installed correctly, rear bumper painted wrong color, back seatbelt not operational, etc.) and after 6 hours, they told me everything was repaired except for the sensors which they ordered; it turns out nothing was repaired and they had caused further damage to the vehicle by failing to attach retaining hardware to the side panel by the wheel where the damage occurred and they also broke the sill plate that locks the tail gate and they removed a piece of the wheel cover and did not replace it.
(4) Did not rectify problem. I had to bring it back in a second time (another 2 hours round trip) because they said they had a right to repair the vehicle; they gave me a car that was worth roughly half of my car. They told me it would take 10 days to repair. Then I could not get a hold of them for 3 weeks.
(5) Did not return ~$3,000 in taxes I paid for car I returned.
Rob McCauliffe told me that I had to drive back to the dealership (again 2 hours round trip) and that they were not going to fix the car and they would refund "every last penny." They told me I needed to go to State House to get taxes. Auditor told me that was incorrect, Grieco had to request refund. Still have not received taxes back.
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(1) Did not disclose car having been in accident.
Sales, service, body shop repeatedly lied about the vehicle having been in an accident knowing car was damaged; everything was visible the naked eye which I hadn't realized until I brought the car to another dealership.
It started when I put down a deposit on the vehicle and then waited several weeks; then David Duarte from sales called on January 30th and demanded I come on a work day and needed to have car sale "wrapped up" on January 31st . He told me the car was "100% ready to go", he drove it himself, and it had a clean carfax. Took an uber an hour away to get car (2 hours round trip), and on the way home, the dashboard lit up (cross traffic alert disabled, etc.) and I noticed loud rattling from the back. I called David and he told me the warranty would cover it; I took to a dealership that day and the dealer told me it had obviously been in an accident and the warranty wouldn't cover it (they also noted that the air filters were not replaced). The rear sensors were falling out, the exhaust pipe was broken, the rear seat belt was not installed correctly and was inoperable, the front seatbelt was ripped, the car was pulling from the misaligned sensors and the back bumper was painted a different color. Two separate mechanics verified there was no way they didn't know and in retrospect I realized that they must have known because when I test drove I told them the car was pulling and then they told me there was a delay in my being able to get the car because they needed to replace the wheel rims which was causing the pulling.
At first they tried to blame car problems on me until they realized I had pictures and videos. They said warranty would cover but it did not. Then they said they'd fix (twice) and did not. They did nothing about lying about financing other than shrug shoulders. They (Rob McCaullife) at a few points acknowledged that they knew about the damage but never in writing. They did not reimburse for uber, gas, etc.
(2) Lied about finance rate to induce sale.
The sales person (David Duarte) lied about the finance rate; he told me several days before getting the vehicle in a text that his finance manager said I could get a rate at or better than 5.09%, but the day I came to close they hadn't run my credit and then told me the rate was 6.99%.
(3) Best case, incapable of diagnosing issues; worse (likely) case, lied about problems being fixed; definitely further damaged the car .
I brought the car in to have all problems fixed (rattling, sensors not installed correctly, rear bumper painted wrong color, back seatbelt not operational, etc.) and after 6 hours, they told me everything was repaired except for the sensors which they ordered; it turns out nothing was repaired and they had caused further damage to the vehicle by failing to attach retaining hardware to the side panel by the wheel where the damage occurred and they also broke the sill plate that locks the tail gate and they removed a piece of the wheel cover and did not replace it.
(4) Did not rectify problem. I had to bring it back in a second time (another 2 hours round trip) because they said they had a right to repair the vehicle; they gave me a car that was worth roughly half of my car. They told me it would take 10 days to repair. Then I could not get a hold of them for 3 weeks.
(5) Did not return ~$3,000 in taxes I paid for car I returned.
Rob McCauliffe told me that I had to drive back to the dealership (again 2 hours round trip) and that they were not going to fix the car and they would refund "every last penny." They told me I needed to go to State House to get taxes. Auditor told me that was incorrect, Grieco had to request refund. Still have not received taxes back.