Overview

Overall Rating 4.54/5Overall Rating 4.54/5Overall Rating 4.54/5Overall Rating 4.54/5rating 4.54

374 Reviews

ReScore Reviews™ (15)

ReScore
Overall Rating 4.53333/5Overall Rating 4.53333/5Overall Rating 4.53333/5Overall Rating 4.53333/5rating 4.53333
Original
Overall Rating 2.07143/5Overall Rating 2.07143/5rating 2.07143rating 2.07143rating 2.07143
90% Would Recommend
100% Business Response
Latest Review about 20 hours ago

Reviews


JV
James V.
Mount Prospect, IL
2017 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/20/2019 Category: Service
A place for Quick Oil Change! You don't need to spend all day for an oil change. In and out in less than one hour!
The best place for a quick oil change in the Northwest Suburb of Chicago! People at Grossinger Hyundai Palatine are professional and honest. They don't mislead you for unnecessary expensive maintenance work like Patrick Hyundai in Schaumburg when you just need an oil change!!
VICTOR V., SERVICE AND PARTS DIRECTOR from Grossinger Hyundai Palatine responded on 01/21/2019

Thanks for the great review and your business.
See you for your next service.

Your Hyundai Service Team

VICTOR VAZQUEZ
SERVICE AND PARTS DIRECTOR
847-364-6700

SB
Sharon B.
Elk Grove Village, IL
2017 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/19/2019 Category: Service
Quick and efficient
When I came in for the oil change I asked if they could replace the license plate cover and how much it would cost, they replaced at no charge. Very much appreciated!!!!
VICTOR V., SERVICE AND PARTS DIRECTOR from Grossinger Hyundai Palatine responded on 01/19/2019

Thanks for the great review and your business.
See you for your next service.

Your Hyundai Service Team

VICTOR VAZQUEZ
SERVICE AND PARTS DIRECTOR
847-364-6700

Verified Customer
Lake Zurich, IL
2011 Hyundai Veracruz
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/18/2019 Category: Service
Review
No comment
VICTOR V., SERVICE AND PARTS DIRECTOR from Grossinger Hyundai Palatine responded on 01/19/2019

Thanks for the great review and your business.
See you for your next service.

Your Hyundai Service Team

VICTOR VAZQUEZ
SERVICE AND PARTS DIRECTOR
847-364-6700

BC
Bill C.
Lake Zurich, IL
2011 Hyundai Santa Fe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/18/2019 Category: Service
service appointment
On time service, they keep you informed of the progress and tell you the costs up front.
VICTOR V., SERVICE AND PARTS DIRECTOR from Grossinger Hyundai Palatine responded on 01/19/2019

Thanks for the great review and your business.
See you for your next service.

Your Hyundai Service Team

VICTOR VAZQUEZ
SERVICE AND PARTS DIRECTOR
847-364-6700

TK
Tatiana K.
Buffalo Grove, IL
2013 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/18/2019 Category: Service
The best service!
Very good , professional services.
If you love your car and care of it, I recommend use this this place.
VICTOR V., SERVICE AND PARTS DIRECTOR from Grossinger Hyundai Palatine responded on 01/19/2019

Thanks for the great review and your business.
See you for your next service.

Your Hyundai Service Team

VICTOR VAZQUEZ
SERVICE AND PARTS DIRECTOR
847-364-6700

MA
Martin A.
Palatine, IL
2014 Hyundai Santa Fe S
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/17/2019 Category: Service
Grossinger service dept.
The reason for the visit was a significant warranty issue. The dealer from whom I originally purchased didn't seem to respond to addressing the issue.
Not sure why "my dealer" was so reluctant, but Hyundai of Palatine was cordial and responsive from the first contact. Business is earned
and my old dealer failed, so when we buy the next Santa Fe in 2020, our Dealer will be Hyundai of Palatine. Good and responsive people throughout
the warranty correction. Thank you to all, especially Nicole. We're seniors, so the loaner she scheduled for us was a Tucson. Made our loaner time as
easy as it could be. Again, THANK YOU!
VICTOR V., SERVICE AND PARTS DIRECTOR from Grossinger Hyundai Palatine responded on 01/19/2019

Thanks for the great review and your business.
See you for your next service.

Your Hyundai Service Team

VICTOR VAZQUEZ
SERVICE AND PARTS DIRECTOR
847-364-6700

Verified Customer
Buffalo Grove, IL
2015 Hyundai Santa Fe S
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/16/2019 Category: Service
Break work
2
VICTOR V., SERVICE AND PARTS DIRECTOR from Grossinger Hyundai Palatine responded on 01/17/2019

Thanks for the great review and your business.
See you for your next service.

VICTOR VAZQUEZ
SERVICE AND PARTS DIRECTOR
847-364-6700

Verified Customer
Lake Bluff, IL
2015 Hyundai Santa Fe S
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/16/2019 Category: Service
Great service
Nicole, my service advisor, provided great service!
VICTOR V., SERVICE AND PARTS DIRECTOR from Grossinger Hyundai Palatine responded on 01/17/2019

Thanks for the great review and your business.
See you for your next service.

VICTOR VAZQUEZ
SERVICE AND PARTS DIRECTOR
847-364-6700

CD
Catherine D.
Buffalo Grove, IL
2015 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/15/2019 Category: Service
Great friendly service techs
No comment
VICTOR V., SERVICE AND PARTS DIRECTOR from Grossinger Hyundai Palatine responded on 01/17/2019

Thanks for the great review and your business.
See you for your next service.

VICTOR VAZQUEZ
SERVICE AND PARTS DIRECTOR
847-364-6700

DM
Dan M.
Crystal Lake, IL
2016 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/15/2019 Category: Service
Honest
Honest
VICTOR V., SERVICE AND PARTS DIRECTOR from Grossinger Hyundai Palatine responded on 01/17/2019

Thanks for the great review and your business.
See you for your next service.

VICTOR VAZQUEZ
SERVICE AND PARTS DIRECTOR
847-364-6700

BY
Barrie Y.
Arlington Heights, IL
2013 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/15/2019 Category: Service
Great service
Everyone has been friendly and accommodating every time I have had my car serviced.
VICTOR V., SERVICE AND PARTS DIRECTOR from Grossinger Hyundai Palatine responded on 01/17/2019

Thanks for the great review and your business.
See you for your next service.

VICTOR VAZQUEZ
SERVICE AND PARTS DIRECTOR
847-364-6700

DW
Donald W.
Mount Prospect, IL
2013 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/15/2019 Category: Service
Great service
TJ and team took good care of us. Provided great service from beginning to end and communicated progress as we waited.

Thanks for another great experience
VICTOR V., SERVICE AND PARTS DIRECTOR from Grossinger Hyundai Palatine responded on 01/17/2019

Thanks for the great review and your business.
See you for your next service.

VICTOR VAZQUEZ
SERVICE AND PARTS DIRECTOR
847-364-6700

GN
Gilles N.
Palatine, IL
2011 Hyundai Sonata
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
01/14/2019 Category: Service
My Opinion
I Feel how better gonna be the next one...calling me back is the proof of your tight commitment on customer satisfaction.

Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
01/14/2019 Category: Service
NA
Na
VICTOR V., SERVICE AND PARTS DIRECTOR from Grossinger Hyundai Palatine responded on 01/16/2019

THANKS FOR YOUR TIME. YOUR FEEDBACK IS VALUABLE TO IMPROVE OUR PROCESS.

VICTOR VAZQUEZ
SERVICE AND PARTS DIRECTOR
847-364-6700
VICTOR V., SERVICE AND PARTS DIRECTOR from Grossinger Hyundai Palatine responded on 01/17/2019

Thanks for the rescore. See you for your next service. 

VICTOR VAZQUEZ
SERVICE AND PARTS DIRECTOR
847-364-6700

Verified Customer
Westchester, IL
2016 Hyundai Tucson
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
01/14/2019 Category: Service
all around good service
good staff
VICTOR V., SERVICE AND PARTS DIRECTOR from Grossinger Hyundai Palatine responded on 01/15/2019

Thanks for the great review and your business.
See you for your next service.

VICTOR VAZQUEZ
SERVICE AND PARTS DIRECTOR
847-364-6700

Verified Customer
Arlington Heights, IL
2014 Hyundai Santa Fe S
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/14/2019 Category: Service
Hyundai
Seems like they are always finding something wrong with my car when I just come for an oil change. Prices for other services seem high
VICTOR V., SERVICE AND PARTS DIRECTOR from Grossinger Hyundai Palatine responded on 01/15/2019

Thanks for the great review and your business.
See you for your next service.

VICTOR VAZQUEZ
SERVICE AND PARTS DIRECTOR
847-364-6700

Verified Customer
Mount Prospect, IL
2012 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/14/2019 Category: Service
Good experience
The service area is very good. TJ helped me this time - he was great!
VICTOR V., SERVICE AND PARTS DIRECTOR from Grossinger Hyundai Palatine responded on 01/15/2019

Thanks for the great review and your business.
See you for your next service.

VICTOR VAZQUEZ
SERVICE AND PARTS DIRECTOR
847-364-6700

Verified Customer
Elgin, IL
2015 Hyundai Sonata
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
01/14/2019 Category: Service
Good service and timely
Good service and timely. I would recommend others for both vehicles and service.
VICTOR V., SERVICE AND PARTS DIRECTOR from Grossinger Hyundai Palatine responded on 01/15/2019

Thanks for the great review and your business.
See you for your next service.

VICTOR VAZQUEZ
SERVICE AND PARTS DIRECTOR
847-364-6700

EG
Eric G.
Buffalo Grove, IL
2017 Hyundai Santa Fe S
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/12/2019 Category: Service
It is the people that make the place.
You can always get treated with respect and are provided great service at this dealership.
VICTOR V., SERVICE AND PARTS DIRECTOR from Grossinger Hyundai Palatine responded on 01/14/2019

Thanks for the great review and your business.
See you for your next service.

Your Hyundai Service Team

VICTOR VAZQUEZ
SERVICE AND PARTS DIRECTOR
847-364-6700

Verified Customer
Mundelein, IL
2014 Hyundai Santa Fe S
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
01/12/2019 Category: Service
Friendly, service done quickly
I went in for oil change but husband had said the car would sometimes jump into gear, we were worried there would be a big problem. They did 2 fluid cleanings for $300, hopefully, this solved the problem
VICTOR V., SERVICE AND PARTS DIRECTOR from Grossinger Hyundai Palatine responded on 01/14/2019

Thanks for the great review and your business.
See you for your next service.

Your Hyundai Service Team

VICTOR VAZQUEZ
SERVICE AND PARTS DIRECTOR
847-364-6700

JM
James M.
Rolling Meadows, IL
2012 Hyundai Santa Fe
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
01/12/2019 Category: Service
Acceptable
Not great!
VICTOR V., SERVICE AND PARTS DIRECTOR from Grossinger Hyundai Palatine responded on 01/14/2019

Thanks for the great review and your business.
See you for your next service.

Your Hyundai Service Team

VICTOR VAZQUEZ
SERVICE AND PARTS DIRECTOR
847-364-6700