Overview

Overall Rating 4.52/5Overall Rating 4.52/5Overall Rating 4.52/5Overall Rating 4.52/5rating 4.52

463 Reviews

ReScore Reviews™ (20)

ReScore
Overall Rating 4.65/5Overall Rating 4.65/5Overall Rating 4.65/5Overall Rating 4.65/5rating 4.65
Original
Overall Rating 2.15/5Overall Rating 2.15/5rating 2.15rating 2.15rating 2.15
90% Would Recommend
100% Business Response
Latest Review 2 days ago

Reviews


LC
Linda C.
Schaumburg, IL
2017 Hyundai Santa Fe S
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/17/2019 Category: Service
Excellent service
Service department efficient & friendly!!
VICTOR V., SERVICE AND PARTS DIRECTOR from Grossinger Hyundai Palatine responded on 03/18/2019

Thanks for the great review and your business.
See you for your next service. 

Your Hyundai Service Team

VICTOR VAZQUEZ
SERVICE AND PARTS DIRECTOR
847-364-6700

Verified Customer
Wheeling, IL
2017 Hyundai Santa Fe S
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/16/2019 Category: Service
Great service
Great job!!
VICTOR V., SERVICE AND PARTS DIRECTOR from Grossinger Hyundai Palatine responded on 03/18/2019

Thanks for the great review and your business.
See you for your next service. 

Your Hyundai Service Team

VICTOR VAZQUEZ
SERVICE AND PARTS DIRECTOR
847-364-6700

TS
Tom S.
Kildeer, IL
2016 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/15/2019 Category: Service
Timely service
They promised my car would be available in an hour and it was!
VICTOR V., SERVICE AND PARTS DIRECTOR from Grossinger Hyundai Palatine responded on 03/18/2019

Thanks for the great review and your business.
See you for your next service. 

Your Hyundai Service Team

VICTOR VAZQUEZ
SERVICE AND PARTS DIRECTOR
847-364-6700

BS
Brittany S.
Lake Zurich, IL
2014 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/15/2019 Category: Service
No hassle
My service advisor was amazing. He worked with me and kept me updated throughout the process.
VICTOR V., SERVICE AND PARTS DIRECTOR from Grossinger Hyundai Palatine responded on 03/18/2019

Thanks for the great review and your business.
See you for your next service. 

Your Hyundai Service Team

VICTOR VAZQUEZ
SERVICE AND PARTS DIRECTOR
847-364-6700

MM
Michael M.
Mundelein, IL
2018 Hyundai Santa Fe S
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/15/2019 Category: Service
Victor went the extra mile
I had an intermittent issue with the collision warning system on my Sante Fe. There was no computer code indicating a problem but I was able to take a screen shot of the warning indicator on the dash panel. Based on this Victor really dug into the problem and ultimately solved it.
VICTOR V., SERVICE AND PARTS DIRECTOR from Grossinger Hyundai Palatine responded on 03/18/2019

Thanks for the great review and your business.
See you for your next service. 

Your Hyundai Service Team

VICTOR VAZQUEZ
SERVICE AND PARTS DIRECTOR
847-364-6700

Verified Customer
Prospect Heights, IL
2013 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/14/2019 Category: Service
Friendly staff and Great customer service.
Friendly staff and Great customer service.

KG
Kim G.
Palatine, IL
2013 Hyundai Santa Fe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/12/2019 Category: Service
Quick and thorough
They are always so thorough and do their best to get you in and out.
VICTOR V., SERVICE AND PARTS DIRECTOR from Grossinger Hyundai Palatine responded on 03/13/2019

Thanks for the great review and your business.
See you for your next service. 

Your Hyundai Service Team

VICTOR VAZQUEZ
SERVICE AND PARTS DIRECTOR
847-364-6700

PZ
Paul Z.
Wheeling, IL
2016 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/12/2019 Category: Service
No pressure
Nice place nice people no pressure good experience
VICTOR V., SERVICE AND PARTS DIRECTOR from Grossinger Hyundai Palatine responded on 03/13/2019

Thanks for the great review and your business.
See you for your next service. 

Your Hyundai Service Team

VICTOR VAZQUEZ
SERVICE AND PARTS DIRECTOR
847-364-6700

Verified Customer
Mount Prospect, IL
2014 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/12/2019 Category: Service
Good service
Good service
VICTOR V., SERVICE AND PARTS DIRECTOR from Grossinger Hyundai Palatine responded on 03/13/2019

Thanks for the great review and your business.
See you for your next service. 

Your Hyundai Service Team

VICTOR VAZQUEZ
SERVICE AND PARTS DIRECTOR
847-364-6700

RS
Ramkrishna S.
Buffalo Grove, IL
2014 Hyundai Santa Fe
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
03/12/2019 Category: Service
Good service experience.. can be improved
I was expecting a washed clean car after performing 60k miles service and spending around $600.

Is that a wrong expectation to set?
VICTOR V., SERVICE AND PARTS DIRECTOR from Grossinger Hyundai Palatine responded on 03/13/2019

Thanks for the great review and your business.
See you for your next service. 

Your Hyundai Service Team

VICTOR VAZQUEZ
SERVICE AND PARTS DIRECTOR
847-364-6700

LK
Larry K.
Buffalo Grove, IL
2011 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/12/2019 Category: Service
Great Service!!
They treat me like a long time friend!!
VICTOR V., SERVICE AND PARTS DIRECTOR from Grossinger Hyundai Palatine responded on 03/13/2019

Thanks for the great review and your business.
See you for your next service. 

Your Hyundai Service Team

VICTOR VAZQUEZ
SERVICE AND PARTS DIRECTOR
847-364-6700

RL
Robin L.
Glendale Heights, IL
2017 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/12/2019 Category: Service
Great People treat you like family
Always get great service when I bring my car in, I feel confident that my car is always running at its peak after I have taken it in for service :-)
VICTOR V., SERVICE AND PARTS DIRECTOR from Grossinger Hyundai Palatine responded on 03/13/2019

Thanks for the great review and your business.
See you for your next service. 

Your Hyundai Service Team

VICTOR VAZQUEZ
SERVICE AND PARTS DIRECTOR
847-364-6700

Verified Customer
Vernon Hills, IL
2007 Hyundai Santa Fe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/11/2019 Category: Service
Quick and easy
This dealership was really quick and to the point, employees seem laid back and helped fix my recalls and change my oil in just a couple hours.
VICTOR V., SERVICE AND PARTS DIRECTOR from Grossinger Hyundai Palatine responded on 03/13/2019

Thanks for the great review and your business.
See you for your next service. 

Your Hyundai Service Team

VICTOR VAZQUEZ
SERVICE AND PARTS DIRECTOR
847-364-6700

Verified Customer
Palatine, IL
2015 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/09/2019 Category: Service
Great Service & Not a long wait
Made appointment, took me right on time, waited in comfortable waiting room and was surprised to have car finished before time quoted.
VICTOR V., SERVICE AND PARTS DIRECTOR from Grossinger Hyundai Palatine responded on 03/11/2019

Thanks for the great review and your business.
See you for your next service. 

Your Hyundai Service Team

 

VICTOR VAZQUEZ
SERVICE AND PARTS DIRECTOR
847-364-6700

BG
Bill G.
Arlington Heights, IL
2007 Hyundai Santa Fe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/08/2019 Category: Service
Quality Maintenance with professionals. Service with a smile.
Great and efficient job.
VICTOR V., SERVICE AND PARTS DIRECTOR from Grossinger Hyundai Palatine responded on 03/11/2019

Thanks for the great review and your business.
See you for your next service. 

Your Hyundai Service Team

 

VICTOR VAZQUEZ
SERVICE AND PARTS DIRECTOR
847-364-6700

RS
Robert S.
Arlington Heights, IL
2013 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/08/2019 Category: Service
Good Service
They have taken care of me and my two cars. So far I have never had a problem.
VICTOR V., SERVICE AND PARTS DIRECTOR from Grossinger Hyundai Palatine responded on 03/11/2019

Thanks for the great review and your business.
See you for your next service. 

Your Hyundai Service Team

 

VICTOR VAZQUEZ
SERVICE AND PARTS DIRECTOR
847-364-6700

Verified Customer
Hoffman Est, IL
2017 Hyundai Santa Fe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/07/2019 Category: Service
Maintenance
They did a great job, I’m a happy customer
VICTOR V., SERVICE AND PARTS DIRECTOR from Grossinger Hyundai Palatine responded on 03/11/2019

Thanks for the great review and your business.
See you for your next service. 

Your Hyundai Service Team

 

VICTOR VAZQUEZ
SERVICE AND PARTS DIRECTOR
847-364-6700

Verified Customer
Northbrook, IL
2018 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/06/2019 Category: Service
Friendly and professional
Friendly and professional staff
VICTOR V., SERVICE AND PARTS DIRECTOR from Grossinger Hyundai Palatine responded on 03/11/2019

Thanks for the great review and your business.
See you for your next service. 

Your Hyundai Service Team

VICTOR VAZQUEZ
SERVICE AND PARTS DIRECTOR
847-364-6700

CM
Courtney M.
Wonder Lake, IL
2016 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/05/2019 Category: Service
Car
Tj makes this place great
VICTOR V., SERVICE AND PARTS DIRECTOR from Grossinger Hyundai Palatine responded on 03/06/2019

Thanks for the great review and your business.
See you for your next service. 

VICTOR VAZQUEZ
SERVICE AND PARTS DIRECTOR
847-364-6700

Verified Customer
Arlington Heights, IL
2014 Hyundai Santa Fe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/05/2019 Category: Service
Great Service Department
I am very happy with the service i received from the service department. Was greeted quickly and assessed the issue. Was able to get quite a few large projects done quickly and competitively priced. The waiting area is comfortable. You could go to a place like Midas or Jiffy lube, but they won't be any faster and at this dealership the prices are very close if not cheaper some times. Overall I will be taking my car here for service.
VICTOR V., SERVICE AND PARTS DIRECTOR from Grossinger Hyundai Palatine responded on 03/06/2019

Thanks for the great review and your business.
See you for your next service. 

VICTOR VAZQUEZ
SERVICE AND PARTS DIRECTOR
847-364-6700