Grossinger Hyundai Palatine

Work done on time and good

Came in for an oil change, and had some questions/concerns. The Service Technician addressed my concerns, and the Service Adviser went well beyond what I expected in explaining things to me in a clear manner. It was a team effort on their part to provide excellent service.

Only downside is that they are farther away than my regular dealer.

Thanks for a the new wheels...

I would have liked a better explanation of what was all done i asked specific questions and was told yes they were done by kyle olsta and he walked away and so i asked the cashier and she pointed at where i could find it on my sheets which was helpful , the wait time was less than a hour and it is a nice wait area with snacks and drink .

I’ve had service here in over seven years I’ve never had a problem

It was just an oil change but service made me feel that I was very important. Also having fresh fruit in the waiting area is a plus.

I was in and out, just like they said when I scheduled my appointment for service. Extremely friendly and nice environment

Excellent visit due to my advisor Kyle!

The customer service rep. Promptly took care of me! With a wide smile and professionalism! I was in and out within 20minutes! Love this dealer and the service they provide!

I will definitely be back

Was treated like a king when I came for service..service writer Kevin was helpful and knowledgeable...when the tech couldn’t duplicate the idle problem I was having..he actually came out for a ride with me to show him the problem... but as is usually the case idle problem wouldn’t happen !!!!!! Maybe down the road the problem will become worse so it can be solved or it will disappear completely...

Satisfied.

I was given a call on a Thursday to let me know my car needed maintenance, made an appointment for 3pm on Friday for the oil change. When I arrived the person helping me notified me of a recall and said it could be taken care of with the oil change and I was out of there in less than an hour. The waiting area was comfortable and complimentary coffee and fruit was available.

Honest and thorough