Overview

Overall Rating 4.54/5Overall Rating 4.54/5Overall Rating 4.54/5Overall Rating 4.54/5rating 4.54

170 Reviews

ReScore Reviews™ (7)

ReScore
Overall Rating 4.42857/5Overall Rating 4.42857/5Overall Rating 4.42857/5Overall Rating 4.42857/5rating 4.42857
Original
Overall Rating 1.71429/5rating 1.71429rating 1.71429rating 1.71429rating 1.71429
91% Would Recommend
100% Business Response
Latest Review about 20 hours ago

Reviews


RB
Randy B.
Long Grove, IL
2014 Hyundai Santa Fe
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/17/2018 Category: Service
5
TJ in service is through and goes way over his way to understand problems and help customer feel confident and satisfied

DW
Daniel W.
Melrose Park, IL
2017 Hyundai Tucson
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/16/2018 Category: Service
Very nice crew.
You did very good job. Thank you.

GC
Grace C.
Hoffman Est, IL
2018 Hyundai Santa Fe S
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/14/2018 Category: Service
Same day appointments
Excelent to Accommodate to client schedule for service
VICTOR V., SERVICE AND PARTS DIRECTOR from Grossinger Hyundai Palatine responded on 09/16/2018

Thanks for the great review and your business.
See you for your next service.

Your Hyundai Service Team

FL
Frederick L.
Mount Prospect, IL
2011 Hyundai Elantra To
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/14/2018 Category: Service
Excellent Service Department
Especially when your car isn’t running at it’s best, having a dependable and honest maintenance shop ready to help is critical. Grossinger Hyundai is no exception to this statement. Their service department is second to none of the Hyundai dealerships I’ve dealt with over the years. Keep up the great work!
VICTOR V., SERVICE AND PARTS DIRECTOR from Grossinger Hyundai Palatine responded on 09/16/2018


Thanks for the great review and your business.
See you for your next service.

Your Hyundai Service Team

VICTOR VAZQUEZ
SERVICE AND PARTS DIRECTOR
847-831-5980

SL
Susan L.
Arlington Heights, IL
2018 Hyundai Sonata
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/13/2018 Category: Service
Employees in the service department
The employees in the service department seemed to know alot about the products and the vehicles. I was first unsure to come back here once I knew the store changed hands but the employees were helpful and very confident on the services are providing to the customers. I am a new owner of a Hyundai and quite impressed.
VICTOR V., SERVICE AND PARTS DIRECTOR from Grossinger Hyundai Palatine responded on 09/14/2018

Thanks for the great review and your business.
See you for your next service visit.

Your Hyundai Service Team

VICTOR VAZQUEZ
SERVICE AND PARTS DIRECTOR
847-831-5980

PC
Patrick C.
Crystal Lake, IL
2018 Hyundai Elantra
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/13/2018 Category: Service
Oil change
Well service for my oil change was done in a timely matter
VICTOR V., SERVICE AND PARTS DIRECTOR from Grossinger Hyundai Palatine responded on 09/14/2018

Thanks for the great review and your business.
See you for your next service visit.

Your Hyundai Service Team

VICTOR VAZQUEZ
SERVICE AND PARTS DIRECTOR
847-831-5980

DC
Denise C.
Fox Lake, IL
2017 Hyundai Tucson
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/13/2018 Category: Service
????????
If I answered all your questions why do you still need a review?????
VICTOR V., SERVICE AND PARTS DIRECTOR from Grossinger Hyundai Palatine responded on 09/13/2018

Thanks for the great review and your business.
See you for your next review

Your Hyundai Service Team

VICTOR VAZQUEZ
SERVICE AND PARTS DIRECTOR
847-831-5980

YC
Yenchi C.
Lake Zurich, IL
2016 Hyundai Tucson
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
09/12/2018 Category: Service
Check Engine Light
We were in for check the engine light, TJ was professional, knowledgeable, fairly quick given the work done and explained the recommended services.
VICTOR V., SERVICE AND PARTS DIRECTOR from Grossinger Hyundai Palatine responded on 09/13/2018

Thanks for the great review.
See you for your next service visit

Your Hyundai Service Team

VICTOR VAZQUEZ
SERVICE AND PARTS DIRECTOR
847-831-5980

JB
James B.
Buffalo Grove, IL
2014 Hyundai Sonata Hyb
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/12/2018 Category: Service
Oil change and recall work.
Good job
VICTOR V., SERVICE AND PARTS DIRECTOR from Grossinger Hyundai Palatine responded on 09/13/2018

Thanks for the great review.
See you for your next service visit

Your Hyundai Service Team

VICTOR VAZQUEZ
SERVICE AND PARTS DIRECTOR
847-831-5980

AH
Amy H.
Palatine, IL
2009 Hyundai Santa Fe
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/12/2018 Category: Service
Service
Fast, friendly, honest
VICTOR V., SERVICE AND PARTS DIRECTOR from Grossinger Hyundai Palatine responded on 09/13/2018

Thanks for the great review.
See you for your next service visit

Your Hyundai Service Team

VICTOR VAZQUEZ
SERVICE AND PARTS DIRECTOR
847-831-5980

CT
Christian T.
Bloomingdale, IL
2017 Hyundai Tucson
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/12/2018 Category: Service
Tucson air compressor
I took my Tucson to the Palatine dealer to get fix during my lunchtime, treatment was Great, they fixed my car in a couple hours, and they even provide a car for me to go back to work. They have all the documentation ready for a faster service. Definitely will recommend their service. Thanks TJ for taking care of everything.
VICTOR V., SERVICE AND PARTS DIRECTOR from Grossinger Hyundai Palatine responded on 09/13/2018

Thanks for the great review.
See you for your next service visit

Your Hyundai Service Team

VICTOR VAZQUEZ
SERVICE AND PARTS DIRECTOR
847-831-5980

RG
Richard G.
North Barrington, IL
2018 Hyundai Tucson
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/11/2018 Category: Service
Great Service Writer
I feel my Service Writer provided excellent customer service that day. Initially, they could not locate my first free initial service that was granted when I bought the car. He immediately solved the issue and provided quick service for my car. We love the Tucson and Grossinger has been a great place to do business
VICTOR V., SERVICE AND PARTS DIRECTOR from Grossinger Hyundai Palatine responded on 09/12/2018

Thanks for the great survey and your business.
See you for your next service visit.

Your Hyundai Service Team

VICTOR VAZQUEZ
SERVICE AND PARTS DIRECTOR
847-831-5980

KW
Kevin W.
Schaumburg, IL
2017 Hyundai Santa Fe S
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/11/2018 Category: Service
Every time I need service on my Hyundai Sante Fe I bring it to T. J. at Grossinger Hyundai in Palatine, and will continue too in the future. Why? see Review below.
When ever I bring or anticipate my 2017 Hyundai Sante Fe requires maintenance or a detail I call T. J. and he always accommodates my request and provides professional courtliness and timely customer service which I deeply appreciate and will recommend all my friends and family patronize Grossinger Hyundai Palatine and ask for T. J. if they require any maintenance or detail services. If you were to score his performance on a scale of one to 10 he would a 50!@@ :)

Thanks T. J.

Your Loyal Always Satisfied Customer

Sincerely,

Kevin Ward
VICTOR V., SERVICE AND PARTS DIRECTOR from Grossinger Hyundai Palatine responded on 09/13/2018

Thanks for the great review.
See you for your next service visit

Your Hyundai Service Team

VICTOR VAZQUEZ
SERVICE AND PARTS DIRECTOR
847-831-5980

SB
Steven B.
Morton Grove, IL
2018 Hyundai Sonata
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/10/2018 Category: Service
x
x
VICTOR V., SERVICE AND PARTS DIRECTOR from Grossinger Hyundai Palatine responded on 09/13/2018

Thanks for the great review.
See you for your next service visit

Your Hyundai Service Team

VICTOR VAZQUEZ
SERVICE AND PARTS DIRECTOR
847-831-5980

CB
Christopher B.
Palatine, IL
2018 Hyundai Sonata
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/10/2018 Category: Service
fast and professional
No nonsense and speedy service both picking out new car, and processing paperwork.
Months later brought car in for service, and similar good experience.
Coffee pot empty, but a senior staff member came to rescue.
VICTOR V., SERVICE AND PARTS DIRECTOR from Grossinger Hyundai Palatine responded on 09/10/2018

Thanks for the great review and your business.
See you for your next service.

Your Hyundai Service Team

VICTOR VAZQUEZ
SERVICE AND PARTS DIRECTOR
847-831-5980

LC
Linda C.
Palatine, IL
2014 Hyundai Elantra
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/10/2018 Category: Service
Excellent Service, Loaner Car Provided
I have all my service done on my Hyundai Elantra done at Hyundai in Palatine which is where I bought my car. Excellent service.
VICTOR V., SERVICE AND PARTS DIRECTOR from Grossinger Hyundai Palatine responded on 09/10/2018

Thanks for the great review and your business.
See you for your next service.

Your Hyundai Service Team

VICTOR VAZQUEZ
SERVICE AND PARTS DIRECTOR
847-831-5980

Verified Customer
Mount Prospect, IL
2017 Hyundai Santa Fe S
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
09/08/2018 Category: Service
Communication could be better
An issue I described for the second time could not be resolved and I was disappointed that no technician came to ask any questions. I only get a “ we couldn’t reproduce the problem”, but I had taken a video of what happened, I made the counter person at the service area aware and no one came to look at it. I would like the problem to stop happening but I feel I am getting nowhere.
VICTOR V., SERVICE AND PARTS DIRECTOR from Grossinger Hyundai Palatine responded on 09/10/2018

Thanks for the great review and your business.
See you for your next service.

Your Hyundai Service Team

VICTOR VAZQUEZ
SERVICE AND PARTS DIRECTOR
847-831-5980

Verified Customer
Rolling Meadows, IL
2016 Hyundai Santa Fe S
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/07/2018 Category: Service
Another Satisfied Customer
I had my Sante Fe Sport towed to this dealer at 1am on a Thursday night after my battery got totally drained (a jump would not start it). I called at 7am Friday morning and they put in a new battery and also cleaned and adjusted my brakes (not really sure if I needed it). Car was ready at 8:30 am, made it to work on time by 9. Nice waiting room with free coffee (but no stirrers for sugar and creamer) and TV. All in all, very satisfied.
VICTOR V., SERVICE AND PARTS DIRECTOR from Grossinger Hyundai Palatine responded on 09/10/2018

Thanks for the great review and your business.
See you for your next service.

Your Hyundai Service Team

VICTOR VAZQUEZ
SERVICE AND PARTS DIRECTOR
847-831-5980

Verified Customer
Buffalo Grove, IL
2014 Hyundai Santa Fe S
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/07/2018 Category: Service
Great service
Very good experience as always
VICTOR V., SERVICE AND PARTS DIRECTOR from Grossinger Hyundai Palatine responded on 09/10/2018

Thanks for the great review and your business.
See you for your next service.

Your Hyundai Service Team

VICTOR VAZQUEZ
SERVICE AND PARTS DIRECTOR
847-831-5980

CH
Caroline H.
Palatine, IL
2018 Hyundai Santa Fe S
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/07/2018 Category: Service
First Oil Change
TJ in the service department at the Palatine location was very helpful when I brought my car in for an oil change. It was nice to be contacted via text message by TJ with updates on when my car would be done
Oil change, all other checks and car wash were all done in 45 minutes!
Thank you!
VICTOR V., SERVICE AND PARTS DIRECTOR from Grossinger Hyundai Palatine responded on 09/10/2018

Thanks for the great review and your business.
See you for your next service.

Your Hyundai Service Team

VICTOR VAZQUEZ
SERVICE AND PARTS DIRECTOR
847-831-5980