Grossinger Hyundai Palatine

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847-417-5237
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Overview

Overall Rating 4.53/5Overall Rating 4.53/5Overall Rating 4.53/5Overall Rating 4.53/5rating 4.53

627 Reviews

5 star
75%
4 star
10%
3 star
6%
2 star
3%
1 star
4%

ReScore Reviews™ (21)

ReScore
Overall Rating 4.66667/5Overall Rating 4.66667/5Overall Rating 4.66667/5Overall Rating 4.66667/5rating 4.66667
Original
Overall Rating 2.09524/5Overall Rating 2.09524/5rating 2.09524rating 2.09524rating 2.09524
90% Would Recommend
100% Business Response
Latest Review about 2 hours ago

Reviews

CF
Carolyn F.
Arlington Heights, IL
2017 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/26/2019 Category: Service
Service Review
The service department is very friendly and welcoming and knowledgeable.They are always able to get me a service appt even if I call on the same day. If something pops up that is more than I expected, they have been able to find me a coupon or per cent off.
Recommended
Verified Customer
Palatine, IL
2018 Hyundai Kona
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/25/2019 Category: Service
Me
Great customer service on oil change and very reasonable price!
Recommended
VICTOR V., SERVICE AND PARTS DIRECTOR from Grossinger Hyundai Palatine responded on 06/26/2019

Thanks for the great review and your business.
See you for your next service.

VICTOR VAZQUEZ
SERVICE AND PARTS DIRECTOR
847-364-6700
Verified Customer
Barrington, IL
2014 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/25/2019 Category: Service
Great Service
Pleasant experience
Recommended
VICTOR V., SERVICE AND PARTS DIRECTOR from Grossinger Hyundai Palatine responded on 06/26/2019

Thanks for the great review and your business.
See you for your next service.

VICTOR VAZQUEZ
SERVICE AND PARTS DIRECTOR
847-364-6700
DC
Denise C.
Fox Lake, IL
2017 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/24/2019 Category: Service
Professional & Friendly
Professional & Friendly service.
Recommended
VICTOR V., SERVICE AND PARTS DIRECTOR from Grossinger Hyundai Palatine responded on 06/25/2019

Thanks for the great review and your business.
See you for your next service.

VICTOR VAZQUEZ
SERVICE AND PARTS DIRECTOR
847-364-6700
RS
Ron S.
Buffalo Grove, IL
2014 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/22/2019 Category: Service
Warranty service
Fast, courteous and efficient.
Recommended
VICTOR V., SERVICE AND PARTS DIRECTOR from Grossinger Hyundai Palatine responded on 06/24/2019

Thanks for the great review and your business.
See you for your next service. 

VICTOR VAZQUEZ
SERVICE AND PARTS DIRECTOR
847-364-6700
KL
Kiran L.
Palatine, IL
2011 Hyundai Sonata
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
06/21/2019 Category: Service
Nearby, nice clean modern facility
Coo ends mentioned on previous pages.
Recommended
VICTOR V., SERVICE AND PARTS DIRECTOR from Grossinger Hyundai Palatine responded on 06/24/2019

Thanks for the great review and your business.
See you for your next service. 

VICTOR VAZQUEZ
SERVICE AND PARTS DIRECTOR
847-364-6700
SG
Sweta G.
Palatine, IL
2014 Hyundai Santa Fe S
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/21/2019 Category: Service
Best place for my hyundai
Best since new ownership! Easy and quick schedule to make appt for an oil change! Reasonable cost and they really care and try their best! Steve helped this time & always a pleasure to work with! I know Steve & Victor will always ensure my car is ready to go!
Recommended
VICTOR V., SERVICE AND PARTS DIRECTOR from Grossinger Hyundai Palatine responded on 06/24/2019

Thanks for the great review and your business.
See you for your next service. 

VICTOR VAZQUEZ
SERVICE AND PARTS DIRECTOR
847-364-6700
Verified Customer
Buffalo Grove, IL
2010 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/21/2019 Category: Service
Quick repair estimate. Very friendly. Close to home
Service Rep very friendly. Excellent facility to wait for repair. Service was quick
Recommended
VICTOR V., SERVICE AND PARTS DIRECTOR from Grossinger Hyundai Palatine responded on 06/24/2019

Thanks for the great review and your business.
See you for your next service. 

VICTOR VAZQUEZ
SERVICE AND PARTS DIRECTOR
847-364-6700
RJ
Ruby J.
Buffalo Grove, IL
2018 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/20/2019 Category: Service
Service with a smile
Everyone there was great. The lady at the front desk, the service managers, and the man who cleans and washes the cars. They were very friendly, accommodating and provided service with a smile. That's what I call customer. Thank you.
Recommended
VICTOR V., SERVICE AND PARTS DIRECTOR from Grossinger Hyundai Palatine responded on 06/21/2019

Thanks for the great review and your business.
See you for your next service. 

Your Hyundai Service Team

VICTOR VAZQUEZ
SERVICE AND PARTS DIRECTOR
847-364-6700
GT
Greg T.
Palatine, IL
2014 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/19/2019 Category: Service
They fixed all problems and filled my tires to proper pressure
They fixed all problems and filled my tires to proper pressure
Recommended
VICTOR V., SERVICE AND PARTS DIRECTOR from Grossinger Hyundai Palatine responded on 06/21/2019

Thanks for the great review and your business.
See you for your next service. 

Your Hyundai Service Team

VICTOR VAZQUEZ
SERVICE AND PARTS DIRECTOR
847-364-6700
Verified Customer
Arlington Heights, IL
2017 Hyundai Santa Fe
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
06/19/2019 Category: Service
x
x DOn't force me to give a REVIEW.
Recommended
VICTOR V., SERVICE AND PARTS DIRECTOR from Grossinger Hyundai Palatine responded on 06/21/2019

Thanks for the great review and your business.
See you for your next service. 

Your Hyundai Service Team

VICTOR VAZQUEZ
SERVICE AND PARTS DIRECTOR
847-364-6700
TJ
Terry J.
Lake Forest, IL
2013 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/18/2019 Category: Service
Service Department
Fast friendly service per usual!
Recommended
VICTOR V., SERVICE AND PARTS DIRECTOR from Grossinger Hyundai Palatine responded on 06/19/2019

Thanks for the great review and your business.
See you for your next service. 

Your Hyundai Service Team

VICTOR VAZQUEZ
SERVICE AND PARTS DIRECTOR
847-364-6700
Verified Customer
Buffalo Grove, IL
2015 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/18/2019 Category: Service
Service
Very courteous, would like to be kept up to date better
Recommended
VICTOR V., SERVICE AND PARTS DIRECTOR from Grossinger Hyundai Palatine responded on 06/19/2019

Thanks for the great review and your business.
See you for your next service. 

Your Hyundai Service Team

VICTOR VAZQUEZ
SERVICE AND PARTS DIRECTOR
847-364-6700
RS
Renee S.
Streamwood, IL
2015 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/18/2019 Category: Service
YOUR SERV MANAGER VICTOR GOES ABOVE AND BEYOND TO MAKE SURE IM HAPPY AND SATISFIED
IM SO VERY PLEASED WITH THE WAY MY CAR WAS TREATED AS WELL AS MYSELF
EXCELLENT AND PROFESSIONAL!
Recommended
VICTOR V., SERVICE AND PARTS DIRECTOR from Grossinger Hyundai Palatine responded on 06/19/2019

Thanks for the great review and your business.
See you for your next service. 

Your Hyundai Service Team

VICTOR VAZQUEZ
SERVICE AND PARTS DIRECTOR
847-364-6700
KN
Karen N.
Arlington Heights, IL
2013 Hyundai Santa Fe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/15/2019 Category: Service
This is what excellence is like
Drop car off on Thursday, after the service department was closed. It was in a very bad state. They offered a lift home, which was declined but appreciated. Discussed what might be the issue in the morning by phone, and they delayed looking at the car until the expert for that part could look at it. Rear differential turned out to be completely destroyed. Picked up car fixed, under warranty, at 5pm on Friday. Amazing effort to make a customer happy.
Recommended
VICTOR V., SERVICE AND PARTS DIRECTOR from Grossinger Hyundai Palatine responded on 06/17/2019

Thanks for the great review and your business.
See you for your next service. 

Your Hyundai Service Team

VICTOR VAZQUEZ
SERVICE AND PARTS DIRECTOR
847-364-6700
BT
Benito T.
Chicago, IL
2017 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/15/2019 Category: Service
there is welcoming spirit in the area!
The place seem to be like home that you feel the comfort and relax that the problem of your car will be resolve at any cost and means.
Recommended
VICTOR V., SERVICE AND PARTS DIRECTOR from Grossinger Hyundai Palatine responded on 06/17/2019

Thanks for the great review and your business.
See you for your next service. 

Your Hyundai Service Team

VICTOR VAZQUEZ
SERVICE AND PARTS DIRECTOR
847-364-6700
Verified Customer
Lake Zurich, IL
2014 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/15/2019 Category: Service
Great customer service
Friendly and informative customer service team.
Recommended
VICTOR V., SERVICE AND PARTS DIRECTOR from Grossinger Hyundai Palatine responded on 06/17/2019

Thanks for the great review and your business.
See you for your next service. 

Your Hyundai Service Team

VICTOR VAZQUEZ
SERVICE AND PARTS DIRECTOR
847-364-6700
Verified Customer
Mount Prospect, IL
2015 Hyundai Accent
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/12/2019 Category: Service
Hyundai of Palatine Service - Thumbs up!
Prompt, efficient, and helpful service on a drop-in appointment on a busy Saturday. Service rep was great.
Recommended
VICTOR V., SERVICE AND PARTS DIRECTOR from Grossinger Hyundai Palatine responded on 06/14/2019

Thanks for the great review and your business.
See you for your next service. 

Your Hyundai Service Team

VICTOR VAZQUEZ
SERVICE AND PARTS DIRECTOR
847-364-6700
Verified Customer
Glenview, IL
2012 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/12/2019 Category: Service
Great Service Advice
Appreciate the diagnosis, clear and honest advice on steps to be taken to address the issue; taking into consideration on customer’s budget and actual need of repair.
Great job and thank you to service advisor and repair team!
Recommended
VICTOR V., SERVICE AND PARTS DIRECTOR from Grossinger Hyundai Palatine responded on 06/13/2019

Thanks for the great review and your business.
See you for your next service. 

Your Hyundai Service Team

VICTOR VAZQUEZ
SERVICE AND PARTS DIRECTOR
847-364-6700
PW
Przemyslaw W.
Wheeling, IL
2015 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/11/2019 Category: Service
Good
Nice guy
Recommended
VICTOR V., SERVICE AND PARTS DIRECTOR from Grossinger Hyundai Palatine responded on 06/13/2019

Thanks for the great review and your business.
See you for your next service. 

Your Hyundai Service Team

VICTOR VAZQUEZ
SERVICE AND PARTS DIRECTOR
847-364-6700
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