Grossinger Hyundai Palatine

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847-348-6700
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Overview

Overall Rating 4.53/5Overall Rating 4.53/5Overall Rating 4.53/5Overall Rating 4.53/5rating 4.53

262 Reviews

5 star
75%
4 star
12%
3 star
4%
2 star
3%
1 star
4%

ReScore Reviews™ (9)

ReScore
Overall Rating 4.55556/5Overall Rating 4.55556/5Overall Rating 4.55556/5Overall Rating 4.55556/5rating 4.55556
Original
Overall Rating 1.77778/5rating 1.77778rating 1.77778rating 1.77778rating 1.77778
90% Would Recommend
100% Business Response
Latest Review 1 day ago

Reviews

JT
Jason T.
Palatine, IL
2012 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/12/2018 Category: Service
Friendly and Efficient Service
Car had a recent recall notice that needed to be serviced. Location was helpful and friendly in scheduling an appropriate time to have work done. Actual appointment was equally polite and professional. Service staff handling matter quickly and appropriately despite having multiple other people having services performed that day. Excellent experience from start to finish!
Recommended
JB
James B.
Hoffman Estates, IL
2009 Hyundai Santa Fe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/10/2018 Category: Service
Excellent Service, very personable service writers
At Hyundai Customer Care's suggestion, I brought my 2009 SantaFe in for a "second opinion" if anything could be done to eliminate a vibration that did not exist before a service campaign repair. The dealer that did that work said nothing could be done about it. TJ took care of me, and was very courteous and friendly. I also observed his approach with other "regular" customers.

He came out with pictures on his phone of what the technician found and explained the situation that would require an $1,100 repair. He also gave me suggestions for alternatives, including followup with Hyundai Customer Care. I've definitely found a new Hyundai dealer for repairs.
Recommended
VICTOR V., SERVICE AND PARTS DIRECTOR from Grossinger Hyundai Palatine responded on 11/12/2018

Thanks for the great review and your business.
See you for your next service.

Your Hyundai Service Team

VICTOR VAZQUEZ
SERVICE AND PARTS DIRECTOR
847-831-5980
CL
Carol L.
Palatine, IL
2014 Hyundai Santa Fe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/10/2018 Category: Service
As Expected
Oil change and tire rotation done in a timely manner as expected.
VICTOR V., SERVICE AND PARTS DIRECTOR from Grossinger Hyundai Palatine responded on 11/12/2018

Thanks for the great review and your business.
See you for your next service.

Your Hyundai Service Team

VICTOR VAZQUEZ
SERVICE AND PARTS DIRECTOR
847-831-5980
JS
Jeffrey S.
Lake Zurich, IL
2017 Hyundai Santa Fe
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
11/08/2018 Category: Service
Fast service
The service was top notch, quick and done right.
Recommended
VICTOR V., SERVICE AND PARTS DIRECTOR from Grossinger Hyundai Palatine responded on 11/10/2018

Thanks for the great review and your business.
See you for your next service.

Your Hyundai Service Team

VICTOR VAZQUEZ
SERVICE AND PARTS DIRECTOR
847-831-5980
Verified Customer
Volo, IL
2017 Hyundai Santa Fe S
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/08/2018 Category: Service
Great experience
Had an oil change and alignment TJ was great! Great customer service!
Recommended
VICTOR V., SERVICE AND PARTS DIRECTOR from Grossinger Hyundai Palatine responded on 11/10/2018

Thanks for the great review and your business.
See you for your next service.

Your Hyundai Service Team

VICTOR VAZQUEZ
SERVICE AND PARTS DIRECTOR
847-831-5980
JV
Juergen V.
Wauconda, IL
2010 Hyundai Veracruz
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/08/2018 Category: Service
Nicole is knowledgeable, courteous and prompt; a real asset to you organization!
Excellent. Will come back.

Juergen Vogel
Recommended
VICTOR V., SERVICE AND PARTS DIRECTOR from Grossinger Hyundai Palatine responded on 11/10/2018

Thanks for the great review and your business.
See you for your next service.

Your Hyundai Service Team

VICTOR VAZQUEZ
SERVICE AND PARTS DIRECTOR
847-831-5980
LM
Laura M.
Crystal Lake, IL
2017 Hyundai Tucson
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
11/06/2018 Category: Service
Dishonest
Scheduling service with an available loaner was quoted as approximately 2 weeks out. Arranged to be dropped off and took 30 mins longer than quoted plus had to be reserviced due to incorrect oil used.
VICTOR V., SERVICE AND PARTS DIRECTOR from Grossinger Hyundai Palatine responded on 11/10/2018

Thanks for bringing in your car. I am sure we can get your car resolved.

VICTOR VAZQUEZ
SERVICE AND PARTS DIRECTOR
847-831-5980
CM
Courtney M.
Wonder Lake, IL
2016 Hyundai Tucson
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
11/06/2018 Category: Service
Transmission
Tj who helped me through this whole entire thing really made the experience so much better! So easy to communicate and actually fixing the issue!
Recommended
VICTOR V., SERVICE AND PARTS DIRECTOR from Grossinger Hyundai Palatine responded on 11/07/2018

Thanks for the great review and your business.
See you for your next service.

Your Hyundai Service Team

VICTOR VAZQUEZ
SERVICE AND PARTS DIRECTOR
847-831-5980
Verified Customer
Barrington, IL
2013 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/06/2018 Category: Service
Easy to get appointments
I realize your customer waiting space is not overly large but a quiet space to get away from the TV and music from the show room but it is not going to turn me away from the dealership
Recommended
VICTOR V., SERVICE AND PARTS DIRECTOR from Grossinger Hyundai Palatine responded on 11/07/2018

Thanks for the great review and your business.
See you for your next service.

Your Hyundai Service Team

VICTOR VAZQUEZ
SERVICE AND PARTS DIRECTOR
847-831-5980
Verified Customer
Barrington, IL
2015 Hyundai Sonata
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
11/06/2018 Category: Service
Great service
Great service, although it takes a little longer than expected.
Recommended
VICTOR V., SERVICE AND PARTS DIRECTOR from Grossinger Hyundai Palatine responded on 11/07/2018

Thanks for the great review and your business.
See you for your next service.

Your Hyundai Service Team

VICTOR VAZQUEZ
SERVICE AND PARTS DIRECTOR
847-831-5980
MZ
Marie Z.
Lake Zurich, IL
2017 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/06/2018 Category: Service
Considerate Staff
Being new in the Lake Zurich area I hesitated to bring my leased Hyundai to any place but where I originally leased the vehicle. I was pleased with Chris in the service department looking after my needs and making me feel comfortable with my new experience. I most likely will make Grossinger my "go to" dealer.
Recommended
VICTOR V., SERVICE AND PARTS DIRECTOR from Grossinger Hyundai Palatine responded on 11/07/2018

Thanks for the great review and your business.
See you for your next service.

Your Hyundai Service Team

VICTOR VAZQUEZ
SERVICE AND PARTS DIRECTOR
847-831-5980
AW
Andrew W.
Arlington Heights, IL
2015 Hyundai Sonata
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
11/06/2018 Category: Service
Swing and a miss
I took my sonata in to get my audio system fixed. They recommended upgrading the software to the latest version, hoping it would fix the problem. It did not correct the issue. This fact could have easily uncover with even the most basic testing. This testing wa not done and my audio issues persist. I will probably select another maintenance option for correcting this issue.
VICTOR V., SERVICE AND PARTS DIRECTOR from Grossinger Hyundai Palatine responded on 11/07/2018

Thanks for the great review and your business.
See you for your next service.

Your Hyundai Service Team

VICTOR VAZQUEZ
SERVICE AND PARTS DIRECTOR
847-831-5980
RS
Robert S.
Arlington Heights, IL
2013 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/02/2018 Category: Service
Great Servicd
With a new service staff, I was unsure of new service. So Far so Good.
Recommended
VICTOR V., SERVICE AND PARTS DIRECTOR from Grossinger Hyundai Palatine responded on 11/03/2018

Thanks for the great review and your business.
See you for your next service.

Your Hyundai Service Team

VICTOR VAZQUEZ
SERVICE AND PARTS DIRECTOR
847-831-5980
Verified Customer
Palatine, IL
2012 Hyundai Santa Fe
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
11/02/2018 Category: Service
Needs further communication to customers
Mediocre
VICTOR V., SERVICE AND PARTS DIRECTOR from Grossinger Hyundai Palatine responded on 11/06/2018

Thanks for your feed back the other day. 
Will contact you when part has been received. Hopefully today or tommorrow.

VICTOR VAZQUEZ
SERVICE AND PARTS DIRECTOR
847-831-5980
SL
Sinisa L.
Wautoma, WI
2014 Hyundai Equus
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/31/2018 Category: Service
TJ is the best
Car was repaired quickly and TJ answered all my questions and was very helpful.
Recommended
VICTOR V., SERVICE AND PARTS DIRECTOR from Grossinger Hyundai Palatine responded on 11/03/2018

Thanks for the great review and your business.
See you for your next service.

Your Hyundai Service Team

VICTOR VAZQUEZ
SERVICE AND PARTS DIRECTOR
847-831-5980
Verified Customer
Kildeer, IL
2012 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/30/2018 Category: Service
Review
I had a great experience getting my car serviced and TJ was supper helpful and gave me great advise and did not try to sell me on services that I could not afford at this visit but know I need to get certain items done due to the age of my car to maintain it.

I just moved to Des Plaines and I prefer this location and service as it is second to none.
Recommended
VICTOR V., SERVICE AND PARTS DIRECTOR from Grossinger Hyundai Palatine responded on 11/03/2018

Thanks for the great review and your business.
See you for your next service.

Your Hyundai Service Team

VICTOR VAZQUEZ
SERVICE AND PARTS DIRECTOR
847-831-5980
KK
Kurt K.
Williams Bay, WI
2015 Hyundai Genesis
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/30/2018 Category: Service
Great service
Service was as good as my Mercedes dealer. Professional knowledgeable and pleasant to deal with.
Recommended
VICTOR V., SERVICE AND PARTS DIRECTOR from Grossinger Hyundai Palatine responded on 11/03/2018

Thanks for the great review and your business.
See you for your next service.

Your Hyundai Service Team

VICTOR VAZQUEZ
SERVICE AND PARTS DIRECTOR
847-831-5980
DN
Dennis N.
Park Ridge, IL
2015 Hyundai Santa Fe S
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
10/30/2018 Category: Service
FINE!!
FINE!!!
Recommended
VICTOR V., SERVICE AND PARTS DIRECTOR from Grossinger Hyundai Palatine responded on 11/03/2018

Thanks for the great review and your business.
See you for your next service.

Your Hyundai Service Team

VICTOR VAZQUEZ
SERVICE AND PARTS DIRECTOR
847-831-5980
Verified Customer
Arlington Heights, IL
2011 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/30/2018 Category: Service
Courteous, Excellent Service
I brought my Sonata in for a recall issue. They handled it in a very timely manner. They were courteous as always and diagnosed a problem with my battery, which was taken care of that day.
Recommended
VICTOR V., SERVICE AND PARTS DIRECTOR from Grossinger Hyundai Palatine responded on 11/03/2018

Thanks for the great review and your business.
See you for your next service.

Your Hyundai Service Team

VICTOR VAZQUEZ
SERVICE AND PARTS DIRECTOR
847-831-5980
JJ
John J.
Arlington Heights, IL
2012 Hyundai Sonata
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
10/30/2018 Category: Service
Good service
Had two recalls that they took care of for us.
Seat belt check and air bag check.
Took about 1.5 hours to complete.
Recommended
VICTOR V., SERVICE AND PARTS DIRECTOR from Grossinger Hyundai Palatine responded on 11/03/2018

Thanks for the great review and your business.
See you for your next service.

Your Hyundai Service Team

VICTOR VAZQUEZ
SERVICE AND PARTS DIRECTOR
847-831-5980
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