Overview

Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5
4.6

(918 Reviews)

ReScore Reviews™ (44)

ReScore
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
Original
Overall Rating 2.1/5Overall Rating 2.1/5Overall Rating 2.1/5Overall Rating 2.1/5Overall Rating 2.1/5
91% Would Recommend
100% Business Response
Latest Review 2 days ago

Reviews


JM
John M.
Prospect Heights, IL
2020 Hyundai Palisade
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/27/2020 Category: Service
Attentive and heloful
I appreciate a business that cares about the customer and keeps social distancing in facikty

Verified Customer
Streamwood, IL
2010 Hyundai Genesis
Verified Customer
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
10/26/2020 Category: Service
Oil change
Awesome service!
Amanda B. from Hyundai of Palatine responded on 10/27/2020

We appreciate you sharing your experience and we appreciate your loyalty. Your recommendation means the world to us. Thank you and we look forward to serving you again.
 

 
 


CC
Charlene C.
Buffalo Grove, IL
2020 Hyundai Santa Fe
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/23/2020 Category: Service
good, quick service
this facility is great. the service is great and so is the staff. the waiting area and guest facilities are very clean and comfortable.
AB
Amanda B. from Hyundai of Palatine responded on 10/27/2020

Hello Charlene. Thank you for sharing your experience. We appreciate your business and are happy to hear that you had a great service visit. We look forward to serving you again.


CC
Carol C.
Palatine, IL
2020 Hyundai Tucson
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/20/2020 Category: Service
Friendly and knowledgeable staff , excellent service
The service department is knowledgeable and friendly and will not lie and tell you what is wrong with car. The care about safety of customers.
AB
Amanda B. from Hyundai of Palatine responded on 10/27/2020

Thank you for feedback Carol. We appreciate your busines and loyalty. We look forward to serving you again.


Verified Customer
Deer Park, IL
2015 Hyundai Tucson
Verified Customer
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
10/10/2020 Category: Service
Convenient location
good
Amanda B. from Hyundai of Palatine responded on 10/14/2020

Thank you for your review. If you have any advice on how we can improve our level of service, please email us at CustomerCare@LeaderAuto.com. We appreciate your business & look forward to serving you again.


Verified Customer
Palatine, IL
2018 Hyundai Kona
Verified Customer
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
10/04/2020 Category: Service
Oil change
Nice easy friendly smooth process
Amanda B. from Hyundai of Palatine responded on 10/14/2020

We appreciate your review & your business. Look forward to serving you again. Thank you


IP
I P.
Buffalo Grove, IL
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
09/25/2020
Service
Jerome whom is the service manager does not take into account the customers time.
I had place an order a month ago never got a call from when my part was ready. I had to call not once but 3 times to get a straight answer on when my product arrived. I make an appointment they make me wait 1 hour and 30 minutes to simply get the part programmed.
this is the last time I will be going to this location.

SN
Steven N.
Buffalo Grove, IL
2018 Hyundai Elantra
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/23/2020 Category: Service
Service
Change my oil and returned my car washed ,I was very satisfied
AA
AHMAD A. from Hyundai of Palatine responded on 09/30/2020

Thank you very much for letting us know about your experience . We know you had alot of options and we thank you again for choosing us to earn your business !!


Verified Customer
Buffalo Grove, IL
2018 Hyundai Tucson
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/23/2020 Category: Service
Exceptional
Respectful customer service.
AHMAD A. from Hyundai of Palatine responded on 09/30/2020

Thank you very much for letting us know about your experience . We know you had alot of options and we thank you again for choosing us to earn your business !!


SH
Susan H.
Buffalo Grove, IL
2012 Hyundai Elantra
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/21/2020 Category: Service
Senior Susie
Always personal attention from the personnel especially Kyle.
AA
AHMAD A. from Hyundai of Palatine responded on 09/30/2020

Thank you very much for letting us know about your experience . We know you had alot of options and we thank you again for choosing us to earn your business !!


CK
Charles K.
Arlington Heights, IL
2020 Hyundai Tucson
Verified Customer
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
09/16/2020 Category: Service
good location
everyting went well. thanks

CJ
Charlie J.
Grayslake, IL
2015 Hyundai Sonata
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/15/2020 Category: Service
Grayslake - Sonata
Good work and trustworthy
AA
AHMAD A. from Hyundai of Palatine responded on 09/30/2020

Thank you very much for letting us know about your experience . We know you had alot of options and we thank you again for choosing us to earn your business !!


SK
Stuart K.
Lake Zurich, IL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/14/2020
Body shop
From start to finish Jeff in the body shop provided a professional experience. Couldn't be happier.
AA
AHMAD A. from Hyundai of Palatine responded on 09/30/2020

Thank you very much for letting us know about your experience . We know you had alot of options and we thank you again for choosing us to earn your business !!


RI
Robert I.
Buffalo Grove, IL
2013 Hyundai Sonata
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/11/2020 Category: Service
Excellent
Everything was great!
AA
AHMAD A. from Hyundai of Palatine responded on 09/30/2020

Thank you very much for letting us know about your experience . We know you had alot of options and we thank you again for choosing us to earn your business !!


PR
Philip R.
Arlington Heights, IL
2018 Hyundai Santa Fe
Verified Customer
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
09/07/2020 Category: Service
Nice place and friendly
An hour and twenty minutes is a little on the long side for an oil change when you have an appointment. We

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