Hyundai of Palatine is staffed with expert technicians who provide quality Hyundai repair and maintenance. Contact us today!Hyundai of Palatine is staffed with expert technicians who provide quality Hyundai repair and maintenance. Contact us today!
My experience with Palatine Hyundai is one that I want to make everyone aware of. Late July my wife and I went into order a new Tuscon hybrid and worked with Michelle. The beginning process was very easy and the dealer was accommodating. We received a call on August 31st that the car was in and we could come in a pick it up. We arrived around 6:45 pm and started the process of purchasing the car. My wife took the car on the test drive and upon returning we began to discuss pricing. Mind you we put in an order for the car and had a price that was consistent with the online building the car software. When were handed an invoice that included Lojack, their exterior and interior protection plan, and 3M plastic door covers. I stated that we ordered the car and we did not want any of the additional add-ons and was told that that was how the car was going to be sold. Michelle continued to fight with me on the additions but told us that she fought to remove the $5,000 market adjustment that the dealer had placed on their vehicles. After going back and forth, we were told that if we didn’t agree they had a list of people they could give the car that we ordered too. Unfortunately, we needed the car and caved. After we finalized the pricing and were back with the finance manager signing everything one of the service managers walked in and told us that we couldn’t take the car that evening because they had not done their “final inspection” on the vehicle, meaning they had not do all the stuff that they charged additionally for. We had been at the dealer for over 4 hours at this point and left. I received a call the following day that the car was ready for pick and when I arrived the car had over 100 miles more than the contract stated. I was given the excuse that they must have typed the mileage in wrong and it wasn’t a big deal due to the fact that the mileage was over the stated total and not under. The following day I received a call from Mark Howard asking him to call me back. I waited a few days to respond as it was a long weekend. When I called Mark back, he had asked when I could bring the car back to get the dent fixed, he stated that Michelle told him about the dent and we were NEVER made aware of the dent during or purchase nor was the car put in position where we could see the entire vehicle in the light. I brought the car to get a dentless fix two weeks later on a Wednesday. I was called on Thursday with the news that the car would have to go into the body shop and have work done and be painted. Mark stated that “the car won’t look as good as the first paint that Hyundai put on but they would still be willing to fix the dent.” I was told I would have the car back in two days. It took over a week to get back and when I got it back there was an awful paint job and a pain drip had dried onto the car. They took the car back and had to fix their paint job. During this entire experience I was told that I would be getting a survey sent so I could share my thoughts and feelings. I asked who they sent the email too and I was told that it was my wife’s, we constantly checked and checked and received nothing. When I reached out to Mark about it he told me the email address and they did not type it in correctly and there was nothing else they could do to get us the survey because they forgot one number in the email address. I finally got the car back and with the dent fixed two weeks after and I explained everything to Mark and my experience he went to go get the General Manager to discuss this with me. He was out that day and I was told he would call me the following day, Saturday 10/7. I got a text from Mark on Saturday that the GM was out still but he would for sure call me on Monday. I didn’t hear anything on Monday or Tuesday, I reached out Wednesday and Mark said they were busy with meetings and he would call me that day. Did not hear anything Thursday or Friday. I reached back out to Mark and Mark told me that the GM called and left a message, I never got a call or message and nor did my wife, I shared that information with Mark and he said he would have the GM call Monday. It has been two weeks and I still have not received a call. Michelle kept telling my wife on when we ordered the car that she works that that dealer because they have the utmost integrity and they do not do anything shady. My entire experience has been shady and deceiving. I will never go back to that dealer and I would highly recommend anyone else to avoid Palatine Hyundai due to our experience, they claim they car about customer service but that is all a lie based on what they pulled with us.
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