ReScore Reviews™ (27)

ReScore
Overall Rating 3.2962944/5Overall Rating 3.2962944/5Overall Rating 3.2962944/5rating 3.2962944rating 3.2962944
Original
Overall Rating 2.18519/5Overall Rating 2.18519/5rating 2.18519rating 2.18519rating 2.18519
89% Would Recommend
100% Business Response
Latest Review about 20 hours ago
Paul E. on 10/19/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Service provided promptlyand efficiently at resonable cost."
Transmission issue was diagnosed quickly and repairs were handling within a day. Excellent service provided.
Vehicle: 2013 Hyundai Elantra
Category: Service
Service Date: 10/13/2017
Service Type: Repair
Review Created: 10/19/2017 11:08 AM
Mark S., Parts And Service Director. at Gurnee Hyundai responded on 10/20/2017

Thank You so much for your feedback

Mark Strege
Service Manager
Gurnee Hyundai
847-249-1300
Verified Customer on 10/18/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Good Services"
Service has been good and prices are very reasonable.
Vehicle: 2015 Hyundai Sonata
Category: Service
Service Date: 10/14/2017
Service Type: Maintenance
Review Created: 10/18/2017 10:22 AM
Mark S., Parts And Service Director. at Gurnee Hyundai responded on 10/20/2017

Thank You for your feedback

Mark Strege
Service Manager
Gurnee Hyundai
847-249-1300
Maria R. on 10/17/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Great service"
We have two Hyundais and always take our cars here for service. We have always been very satisfied!
Vehicle: 2003 Hyundai Santa Fe
Category: Service
Service Date: 10/10/2017
Service Type: Maintenance
Review Created: 10/17/2017 07:43 PM
Mark S., Parts And Service Director. at Gurnee Hyundai responded on 10/18/2017

Sounds Great Thank You so much for letting us know

Mark Strege
Service Manager
Gurnee Hyundai
847-249-1300
GLENN R. on 10/17/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Have bought seven cars from this dealership"
Staff are great.
Vehicle: 2016 Hyundai Sonata Hyb
Category: Service
Service Date: 10/09/2017
Service Type: Maintenance
Review Created: 10/17/2017 07:37 PM
Mark S., Parts And Service Director. at Gurnee Hyundai responded on 10/18/2017

Thank You for your kind words

Mark Strege
Service Manager
Gurnee Hyundai
847-249-1300
Verified Customer on 10/16/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"it is where i purchased car"
after the first visit the day before, this visit was better
Vehicle: 2017 Hyundai Santa Fe S
Category: Service
Service Date: 10/05/2017
Service Type: Maintenance
Review Created: 10/16/2017 04:42 PM
Mark S., Parts And Service Director. at Gurnee Hyundai responded on 10/17/2017

Thank You for your feedback

Mark Strege
Service Manager
Gurnee Hyundai
847-249-1300
Daniel T. on 10/14/2017
Recommended badge inactive Recommended
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"Service Great, Service Writer not so much"
The Service Dept. took forever to answer the phone. And second, I waited for almost 10 min. for the Service Writer to log me in. Actual service was great.
Vehicle: 2016 Hyundai Azera
Category: Service
Service Date: 10/11/2017
Service Type: Maintenance
Review Created: 10/14/2017 07:51 AM
Mark S., Parts And Service Director. at Gurnee Hyundai responded on 10/16/2017

Thank you for letting us know

Mark Strege
Service Manager
Gurnee Hyundai
847-249-1300
Suzanne T. on 10/14/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"I like it."
I like it.
Vehicle: 2008 Hyundai Tucson
Category: Service
Service Date: 10/11/2017
Service Type: Maintenance
Review Created: 10/14/2017 07:17 AM
Mark S., Parts And Service Director. at Gurnee Hyundai responded on 10/16/2017

Thank You for the feedback

Mark Strege
Service Manager
Gurnee Hyundai
847-249-1300
Rafiq H. ReScore Review on 10/18/2017
ReScore
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
Original
Overall Rating 1/5rating 1rating 1rating 1rating 1
Recommended? Yes
Surecritic checkman logo Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Friendly dealer to get your car fixed"
Mark, the service manager took care of the rattle noise. He gave me ride home and called in few hours that my car is fixed. He also someone to pick me up.Now I don't have any issue with the noise. Mark did excellent job. Thanks again.
Vehicle: 2011 Hyundai Elantra
Category: Service
Service Date: 10/11/2017
Service Type: Repair
Review Created: 10/14/2017 04:53 AM

Recommended badge inactive Recommended
Overall Rating 1/5rating 1rating 1rating 1rating 1
"Poor service!"
Unfriendly place!
Vehicle: 2011 Hyundai Elantra
Category: Service
Service Date: 10/11/2017
Service Type: Repair
Review Created: 10/14/2017 04:53 AM
Mark S., Parts And Service Director. at Gurnee Hyundai responded on 10/17/2017

Glad we figured everything out ,see you soon

Mark Strege
Service Manager
Gurnee Hyundai
847-249-1300
John K. on 10/13/2017
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"service visit"
Good service.
Vehicle: 2017 Hyundai Tucson
Category: Service
Service Date: 10/11/2017
Service Type: Repair
Review Created: 10/13/2017 11:57 AM
Mark S., Parts And Service Director. at Gurnee Hyundai responded on 10/13/2017

Thank You for your feedback

Mark Strege
Service Manager
Gurnee Hyundai
847-249-1300
Verified Customer on 10/12/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"recall service call"
I was able to get in for an appointment very quickly and it was given to me when I wanted it. The service didn't take longer than i was told it would and everyone was very nice in the service department.
Vehicle: 2011 Hyundai Santa Fe
Category: Service
Service Date: 10/10/2017
Service Type: Repair
Review Created: 10/12/2017 12:15 PM
Mark S., Parts And Service Director. at Gurnee Hyundai responded on 10/13/2017

Excellent news !

Mark Strege
Service Manager
Gurnee Hyundai
847-249-1300
Verified Customer on 10/10/2017
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"None"
None
Vehicle: 2014 Hyundai Elantra
Category: Service
Service Date: 10/05/2017
Service Type: Maintenance
Review Created: 10/10/2017 08:31 AM
Mark S., Parts And Service Director. at Gurnee Hyundai responded on 10/10/2017

Thank You for your feedback

Mark Strege
Service Manager
Gurnee Hyundai
847-249-1300
Lori F. on 10/09/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Great"
Good service and curtious people.
Vehicle: 2012 Hyundai Sonata
Category: Service
Service Date: 10/03/2017
Service Type: Maintenance
Review Created: 10/09/2017 09:25 AM
Mark S., Parts And Service Director. at Gurnee Hyundai responded on 10/09/2017

ThankYou so much !

Mark Strege
Service Manager
Gurnee Hyundai
847-249-1300
Steven E. on 10/06/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Great service advisor Adrian"
Adrian was great and got me a loaner quickly and had my car ready when I needed it
Vehicle: 2016 Hyundai Genesis
Category: Service
Service Date: 09/29/2017
Service Type: Maintenance
Review Created: 10/06/2017 05:10 PM
Mark S., Parts And Service Director. at Gurnee Hyundai responded on 10/09/2017

Excellent news !

Mark Strege
Service Manager
Gurnee Hyundai
847-249-1300
Jordyn R. ReScore Review on 10/09/2017
ReScore
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
Original
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
Recommended? Yes
Surecritic checkman logo Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"A little disappointed but still a great place! "
I was very disappointed to hear my car needed $900.00 in service that had accumulated over less than three months. I was informed that a Hyundai worker was relieved from their job due to them not doing what they should have been doing, which was inspecting cars THE CORRECT WAY. I'm disappointed I did not know about the ball joint issue sooner on my car, as it is a safety issue. I'm just glad it was caught this time around so I can get them fixed and have my car a safe, reliable vehicle again. As always, Jeff was wonderful and always makes the process easier! Thank you Jeff for being awesome!!!!!!!!
Vehicle: 2012 Hyundai Santa Fe
Category: Service
Service Date: 10/03/2017
Service Type: Repair
Review Created: 10/05/2017 01:22 PM

Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
"A little disappointed but still a good place! "
I was very disappointed to hear my car needed $900.00 in service that had accumulated over less than three months. I was informed that a Hyundai worker was relieved from their job due to them not doing what they should have been doing, which was inspecting cars, THE CORRECT WAY. I'm disappointed I did not know about the ball joint issue sooner on my car. I'm just glad it was caught this time around so I can get them fixed and have my car a safe, reliable vehicle again. As always, Jeff was wonderful and always makes the process easier.
Vehicle: 2012 Hyundai Santa Fe
Category: Service
Service Date: 10/03/2017
Service Type: Repair
Review Created: 10/05/2017 01:22 PM
Mark S., Parts And Service Director. at Gurnee Hyundai responded on 10/09/2017

Thank you for letting us know, Jeff will be reaching out via phone to correct this matter.

Mark Strege
Service Manager
Gurnee Hyundai
847-249-1300
Verified Customer on 10/04/2017
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"Great Service people!"
Service Department and reception is always friendly and honest.
Vehicle: 2008 Hyundai Veracruz
Category: Service
Service Date: 09/30/2017
Service Type: Maintenance
Review Created: 10/04/2017 04:54 AM
Mark S., Parts And Service Director. at Gurnee Hyundai responded on 10/04/2017

Sounds Excellent !

Mark Strege
Service Manager
Gurnee Hyundai
847-249-1300
Tiffany P. on 10/03/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"They always try to work with you "
Satisfied after all
Vehicle: 2011 Hyundai Sonata
Category: Service
Service Date: 09/28/2017
Service Type: Repair
Review Created: 10/03/2017 04:37 PM
Mark S., Parts And Service Director. at Gurnee Hyundai responded on 10/04/2017

Sounds Excellent

Mark Strege
Service Manager
Gurnee Hyundai
847-249-1300
James P. on 10/03/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Recall"
Timely work
Vehicle: 2014 Hyundai Santa Fe S
Category: Service
Service Date: 09/27/2017
Service Type: Repair
Review Created: 10/03/2017 01:32 PM
Mark S., Parts And Service Director. at Gurnee Hyundai responded on 10/04/2017

Thank You so much this is very important to us

Mark Strege
Service Manager
Gurnee Hyundai
847-249-1300
Heather D. on 10/02/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"The people"
Very good. Got me in before I took off on vacation
Vehicle: 2013 Hyundai Santa Fe S
Category: Service
Service Date: 09/28/2017
Service Type: Maintenance
Review Created: 10/02/2017 08:20 PM
Mark S., Parts And Service Director. at Gurnee Hyundai responded on 10/04/2017

Thank You so much for letting us know

Mark Strege
Service Manager
Gurnee Hyundai
847-249-1300
Verified Customer on 10/01/2017
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"Good service"
Every thing was explained well and they have a drop off service available to take you anywhere near by.
Vehicle: 2006 Hyundai Santa Fe
Category: Service
Service Date: 09/26/2017
Service Type: Maintenance
Review Created: 10/01/2017 04:02 PM
Mark S., Parts And Service Director. at Gurnee Hyundai responded on 10/02/2017

Thank You for your feedback

Mark Strege
Service Manager
Gurnee Hyundai
847-249-1300
Villarreal M. on 10/01/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Friendly & Honest responses "
Very professional: I do miss the emails about Service Specials, which helped my budget.
Vehicle: 2015 Hyundai Santa Fe S
Category: Service
Service Date: 09/25/2017
Service Type: Maintenance
Review Created: 10/01/2017 01:29 AM
Mark S., Parts And Service Director. at Gurnee Hyundai responded on 10/02/2017

Thank You very much

Please verify your email, we still send emails !

Mark Strege
Service Manager
Gurnee Hyundai
847-249-1300
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