Gustafson Brothers Service Center

Overview

Overall Rating 4.82/5Overall Rating 4.82/5Overall Rating 4.82/5Overall Rating 4.82/5rating 4.82

5272 Reviews

ReScore Reviews™ (2)

ReScore
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
Original
Overall Rating 3.5/5Overall Rating 3.5/5Overall Rating 3.5/5rating 3.5rating 3.5
99% Would Recommend
Latest Review 4 days ago

Reviews


DG
David G.
California
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
04/18/2019 Category: Service
David said that there was some back and forth on whether he should have brought his newly purchased used vehicle back to the dealer he got it from or to this business. The dealer said that they had a working relationship with this business and their repairs are often handled by them. After a diagnostic, the business told him he should have brought these issues back to the dealer instead. After the confusion was sorted out, however, the business ended up doing the work and did well with the repairs. Aside from the initial communication confusion, everything else was fine.
This review was collected via phone interview by Customer Research Inc.

JJ
Janette J.
California
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/16/2019 Category: Service
Janette said that Jose was really helpful. She appreciated the shuttle service. The process was smooth and easy.
This review was collected via phone interview by Customer Research Inc.

SP
Steve P.
California
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/16/2019 Category: Service
Steve said he has gone to this business for a while and he always gets good customer service.
This review was collected via phone interview by Customer Research Inc.

JL
Jordan L.
California
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/13/2019 Category: Service
Jordan said he is satisfied with the overall service at this business.
This review was collected via phone interview by Customer Research Inc.

AM
Antonette M.
California
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/13/2019 Category: Service
Antonette said the business was good and they did everything she needed them too.
This review was collected via phone interview by Customer Research Inc.

TL
Tifany L.
California
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/13/2019 Category: Service
Tifany said they did a good job.
This review was collected via phone interview by Customer Research Inc.

DM
Dennis M.
California
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/13/2019 Category: Service
Dennis said Eric always does an outstanding job and they are always pleased with his service. He is the reason that they return. He had an unexpected problem with his alternator. Eric was able to get him in the same day and had it repaired that same day as well. The repair was done fairly quickly and he was quite impressed.
This review was collected via phone interview by Customer Research Inc.

MF
Marina F.
California
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/13/2019 Category: Service
Marina said she trusts this business and Jose does a good job. She never has to go back, and they keep her vehicle in good shape. The only thing she would want to mention is that it would be nice if the employees could remember names of customers that have just been there the day before, or at least the customers that are always there.
This review was collected via phone interview by Customer Research Inc.

JS
Janet S.
California
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/13/2019 Category: Service
Spoke with Maureen. She said this business was awesome.
This review was collected via phone interview by Customer Research Inc.

SW
Steve W.
California
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/13/2019 Category: Service
Steve said he had a great experience but does think the prices at this business are a bit high.
This review was collected via phone interview by Customer Research Inc.

RH
Richard H.
California
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/13/2019 Category: Service
Richard said they did a good job.
This review was collected via phone interview by Customer Research Inc.

JT
Jamie T.
California
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
04/10/2019 Category: Service
Jamie said it took a long time for them to get the diagnosis on her vehicle. She mentioned that when she would get a call from them it took a long time for the call to register.
This review was collected via phone interview by Customer Research Inc.

JS
John S.
California
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/10/2019 Category: Service
John said the business does excellent work. They do it on time and they honor their quotes. He appreciates the great work.
This review was collected via phone interview by Customer Research Inc.

MB
Michael B.
California
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/09/2019 Category: Service
Michael said that he enjoys the staff's customer service and they do a good job.
This review was collected via phone interview by Customer Research Inc.

TP
Theresa P.
California
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/09/2019 Category: Service
Theresa said she has dealt with the same service technician each time, and he is always thorough, lets her know what her vehicle needs and when. The employees are trustworthy and David did a really good job.
This review was collected via phone interview by Customer Research Inc.

SC
Steve C.
California
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/06/2019 Category: Service
Steve said he deals with Eric, an employee at the business, and he is awesome. The staff never gave him a finish date, but he was satisfied with the outcome. He also mentioned that Eric was amazing, and he loves him. They did a great job.
This review was collected via phone interview by Customer Research Inc.

MZ
Michael Z.
California
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/06/2019 Category: Service
Michael said it was a good experience. They were friendly, they solved the problem, and the staff was good also with information about the vehicle. There is one thing that wasn't there before the service, a weird sound under the hood, so he will be contacting the business about it when he has time.
This review was collected via phone interview by Customer Research Inc.

MH
Mary H.
California
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/05/2019 Category: Service
Mary said Eric was very nice, concerned about the vehicle and always does a very good job.
This review was collected via phone interview by Customer Research Inc.

ND
Natasha D.
California
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/04/2019 Category: Service
Natasha said they take care of business.
This review was collected via phone interview by Customer Research Inc.

DF
David F.
California
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/04/2019 Category: Service
Spoke with Ann. She said they have always been happy with them.
This review was collected via phone interview by Customer Research Inc.