Gustafson Brothers Service Center

Overview

Overall Rating 4.82/5Overall Rating 4.82/5Overall Rating 4.82/5Overall Rating 4.82/5rating 4.82

5042 Reviews

ReScore Reviews™ (2)

ReScore
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
Original
Overall Rating 3.5/5Overall Rating 3.5/5Overall Rating 3.5/5rating 3.5rating 3.5
99% Would Recommend
Latest Review 2 days ago

Reviews


RM
Ryan M.
California
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/17/2018 Category: Service
Ryan said the business did a good job and it was done in a timely manner.
This review was collected via phone interview by Customer Research Inc.

SB
Stan B.
California
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/14/2018 Category: Service
Stan said he has been going to this business for several years because she likes the service.
This review was collected via phone interview by Customer Research Inc.

SH
Susan H.
California
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/14/2018 Category: Service
Susan said all the problems she had with her vehicle were explained precisely by the staff at this business. The cost was told up front. They delivered when promised. She stated she felt very comfortable to deal with them .
This review was collected via phone interview by Customer Research Inc.

GK
glen K.
California
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/14/2018 Category: Service
Glen said the employees did a great job. They kept him aware of what needed done.
This review was collected via phone interview by Customer Research Inc.

LL
Lou L.
California
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
09/14/2018 Category: Service
Lou said the business kept his vehicle for 3 days because they had to wait for parts to come in due to the age of his vehicle. He stated that when he picked up the vehicle, it was filthy because it had sat in the facility's lot for 3 days and the staff did not clean it before delivery. He stated that the business did repair the vehicle and the staff were nice. They fixed what they said they would fix. He suggested that the business should consider looking at lowering their prices in order to keep competitive.
This review was collected via phone interview by Customer Research Inc.

BT
Beth T.
California
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/14/2018 Category: Service
Beth said the staff at the business were respectful, honest, and up-front. They explain and show her everything that needs to be done. Jose was wonderful. She will be returning to the business for service.
This review was collected via phone interview by Customer Research Inc.

MP
Mark P.
California
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/14/2018 Category: Service
Mark said the staff was very professional.
This review was collected via phone interview by Customer Research Inc.

CC
Curtis C.
California
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/13/2018 Category: Service
Curtis said every thing was done to perfection and on time.
This review was collected via phone interview by Customer Research Inc.

MH
Michael H.
California
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
09/12/2018 Category: Service
Michael said he was a first time customer and when he went in to pick up his vehicle he forgot the coupon on his counter at home. He said when he went back the next day, he asked could he use the $50.00 coupon and he was told no Ken does not work that way. He said the actually fixing of his vehicle was fine he just wished he could have used the coupon.
This review was collected via phone interview by Customer Research Inc.

LT
Lyda T.
California
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/12/2018 Category: Service
Lyda said David was very thorough and explained everything that should be done to her vehicle and what did not need to be done. It was a really good experience.
This review was collected via phone interview by Customer Research Inc.

JA
Joan A.
California
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/11/2018 Category: Service
Joan said she will return to the facility because the vehicle lights aren't working.. The staff gave her a lot of information.. The service took longer than expected because the parts were hard to get.
This review was collected via phone interview by Customer Research Inc.

LW
Levi W.
California
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
09/11/2018 Category: Service
Levi said the staff was professional, but there were some manufacturer issues.
This review was collected via phone interview by Customer Research Inc.

RV
Ron V.
California
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/11/2018 Category: Service
Ron said everything was great, and he has no complaints.
This review was collected via phone interview by Customer Research Inc.

ME
Margaret E.
California
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/11/2018 Category: Service
Margaret said this business does things right.
This review was collected via phone interview by Customer Research Inc.

KS
Kj S.
California
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/11/2018 Category: Service
KJ said this business did what he wanted in a good, timely manner. They did a great job. He doesn't think it could have been any better.
This review was collected via phone interview by Customer Research Inc.

LS
Leonel S.
California
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
09/11/2018 Category: Service
Leonel said the prices are pretty good and the business does a good job.
This review was collected via phone interview by Customer Research Inc.

ML
Mark L.
California
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/10/2018 Category: Service
Mark said this business always goes above and beyond. It has a great, honest crew. Eric, who usually helps him, is a great guy and has taken great care of him. They are excellent, and he has already recommended this place.
This review was collected via phone interview by Customer Research Inc.

JK
Jennifer K.
California
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/08/2018 Category: Service
Jennifer said she is always very pleased with this business.
This review was collected via phone interview by Customer Research Inc.

ES
Eric S.
California
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/08/2018 Category: Service
Eric said that the business did everything he needed them to do.
This review was collected via phone interview by Customer Research Inc.

CP
Cali P.
California
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/05/2018 Category: Service
Cali said the employees take care of her and that is why she keeps returning. She did notice that there is a noise in her vehicle when she turns right. She will need to come back to have it looked at.
This review was collected via phone interview by Customer Research Inc.