Important to me a a person who knows nothing about cars. I trust them and they've earned that trust.
You brought your Honda Civic coupe in for service, using a third party warranty company. Did you the favor by sending the car to the dealer in hopes of getting car covered under warranty. We never did any work, and warranty company told us specifically to collect the deductable. Also if car stopped blowing cold, i recommend you bring it back and will send it to the dealer on your behalf.
Once again we never worked on your car, the dealer did.
OC Auto Exchange covered your deductable by the way.