ReScore Reviews™ (2)
99% Would Recommend
Latest Review 19 days ago
Review for Gustafson Brothers Service Center
Kimberly W. on 05/30/2013
Kimberly said the business misquoted the price for service. This business told her she would be paying around $150 to $300 for service, but she ended up paying $1,200. She cannot elaborate at this time on the quality of service because she just got her vehicle back. This business needs to be better at accurately estimating the price for service.
Review Created: 05/30/2013
This review was collected via phone interview by Customer Research Inc.
John G. at Gustafson Brothers Service Center responded on 06/06/2013
Kimberly, it is unfortunate that your daughter filled her gas tank with diesel. When the vehicle was initially towed in, we had informed you that we would need to diagnose the extent of the damage and then call you with an estimate to repair it. Once we discovered that the tank had been filled and the diesel fuel ran through the system for a lengthy time, we presented you with our findings and your options. We are so glad you decided to do the right thing and fix the vehicle properly. Feel free to call us at any time at 714-847-5600 if you ever have any further questions or would like to discuss this repair further. Thank you.