Russell Westbrook Hyundai of Garden Grove


Overall Rating 4.62/5Overall Rating 4.62/5Overall Rating 4.62/5Overall Rating 4.62/5rating 4.62

1477 Reviews

ReScore Reviews™ (34)

ReScore
Overall Rating 3.85294/5Overall Rating 3.85294/5Overall Rating 3.85294/5rating 3.85294rating 3.85294
Original
Overall Rating 2.08824/5Overall Rating 2.08824/5rating 2.08824rating 2.08824rating 2.08824
93% Would Recommend
100% Business Response
Latest Review about 10 hours ago
Verified Customer on 11/17/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Great Service"
They were able to find the problem and fixed within an hour
Vehicle: 2008 Hyundai Sonata
Category: Service
Service Date: 11/11/2017
Service Type: Maintenance
Review Created: 11/17/2017 08:26 PM
Verified Customer on 11/17/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Great service!"
Jae Lee was on point and delivered top quality service!
Vehicle: 2017 Hyundai Elantra
Category: Service
Service Date: 11/15/2017
Service Type: Maintenance
Review Created: 11/17/2017 11:28 AM
04ffc22bf01a0d8e5e7a3cbae456dca2?s=28
Craig A., Service Director at Russell Westbrook Hyundai of Garden Grove responded on 11/17/2017

Thnak you for response, time and feedback. We appreciate your business.



best regards,

Craig Atchison
Service Director
Russell Westbrook Hyundai of Garden Grove
craiga@russellwestbrookautomotive.com
714-741-3100
Luis C. on 11/17/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Great Service "
Very professional and completed on time
Vehicle: 2015 Hyundai Sonata
Category: Service
Service Date: 11/15/2017
Service Type: Repair
Review Created: 11/17/2017 11:11 AM
04ffc22bf01a0d8e5e7a3cbae456dca2?s=28
Craig A., Service Director at Russell Westbrook Hyundai of Garden Grove responded on 11/17/2017

Thank you for your time and feedback. We appreciate your business.



best regards,

Craig Atchison
Service Director
Russell Westbrook Hyundai of Garden Grove
craiga@russellwestbrookautomotive.com
714-741-3100
Kenneth L. on 11/17/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Greatly satisfied with service rep"
Our service rep was very responsive to the needs we had in providing the necessary repairs on our car.
Vehicle: 2016 Hyundai Sonata Plu
Category: Service
Service Date: 11/15/2017
Service Type: Repair
Review Created: 11/17/2017 10:35 AM
04ffc22bf01a0d8e5e7a3cbae456dca2?s=28
Craig A., Service Director at Russell Westbrook Hyundai of Garden Grove responded on 11/17/2017

Thank you for your time and feedback. We appreciate you input.



best regards,

Craig Atchison
Service Director
Russell Westbrook Hyundai of Garden Grove
craiga@russellwestbrookautomotive.com
714-741-3100
Verified Customer on 11/17/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Customer service & comfortable lounge area while waiting for car service. "
Excellent
Vehicle: 2017 Hyundai Sonata
Category: Service
Service Date: 11/14/2017
Service Type: Repair
Review Created: 11/17/2017 06:54 AM
04ffc22bf01a0d8e5e7a3cbae456dca2?s=28
Craig A., Service Director at Russell Westbrook Hyundai of Garden Grove responded on 11/17/2017

Great to hear from you. Thank you for your feedback and business 



best regards,

Craig Atchison
Service Director
Russell Westbrook Hyundai of Garden Grove
craiga@russellwestbrookautomotive.com
714-741-3100
Antoni A. on 11/16/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Service center"
Took my car to get my steering wheel leather rewrapped and was helped by Tony. He told me it takes 3 days to get it done I agreed and dropped the car off later that night. He called me on the 3rd day and informed me that the third party has not finished it yet and will get back to me as soon as they did. I got a call the next morning saying it was all done and picked it up that day. I've worked with Tony about 5 times now and he has done what he says he will do all the time. As long as the service department
Vehicle: 2015 Hyundai Genesis Co
Category: Service
Service Date: 11/14/2017
Service Type: Repair
Review Created: 11/16/2017 10:16 AM
04ffc22bf01a0d8e5e7a3cbae456dca2?s=28
Craig A., Service Director at Russell Westbrook Hyundai of Garden Grove responded on 11/16/2017

Great feedback, thank you for your feedback and business.



best regards,

Craig Atchison
Service Director
Russell Westbrook Hyundai of Garden Grove
craiga@russellwestbrookautomotive.com
714-741-3100
Elan M. on 11/16/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Service with a Smile"
Mr Tran is friendly and informative. He spent quality time explaining everything and very respectful to us
Vehicle: 2016 Hyundai Sonata Plu
Category: Service
Service Date: 11/14/2017
Service Type: Repair
Review Created: 11/16/2017 10:04 AM
04ffc22bf01a0d8e5e7a3cbae456dca2?s=28
Craig A., Service Director at Russell Westbrook Hyundai of Garden Grove responded on 11/16/2017

We appreciate your continued business. 



best regards,

Craig Atchison
Service Director
Russell Westbrook Hyundai of Garden Grove
craiga@russellwestbrookautomotive.com
714-741-3100
Leticia D. on 11/15/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Service"
Good service
Vehicle: 2015 Hyundai Sonata
Category: Service
Service Date: 11/13/2017
Service Type: Repair
Review Created: 11/15/2017 06:07 PM
04ffc22bf01a0d8e5e7a3cbae456dca2?s=28
Craig A., Service Director at Russell Westbrook Hyundai of Garden Grove responded on 11/16/2017

We appreciate your feedback and business.



best regards,

Craig Atchison
Service Director
Russell Westbrook Hyundai of Garden Grove
craiga@russellwestbrookautomotive.com
714-741-3100
Jean B. on 11/14/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Great service"
Excellent
Vehicle: 2010 Hyundai Tucson
Category: Service
Service Date: 11/11/2017
Service Type: Maintenance
Review Created: 11/14/2017 08:24 PM
04ffc22bf01a0d8e5e7a3cbae456dca2?s=28
Craig A., Service Director at Russell Westbrook Hyundai of Garden Grove responded on 11/14/2017

Great to hear your feedback. We appreciate your business and support.



best regards,

Craig Atchison
Service Director
Russell Westbrook Hyundai of Garden Grove
craiga@russellwestbrookautomotive.com
714-741-3100
Eliza S. on 11/14/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Toni has been giving timely updates"
Recommendable.
Vehicle: 2017 Hyundai Elantra
Category: Service
Service Date: 11/07/2017
Service Type: Repair
Review Created: 11/14/2017 03:07 PM
04ffc22bf01a0d8e5e7a3cbae456dca2?s=28
Craig A., Service Director at Russell Westbrook Hyundai of Garden Grove responded on 11/14/2017

Thank you for your time and feedback.



best regards,

Craig Atchison
Service Director
Russell Westbrook Hyundai of Garden Grove
craiga@russellwestbrookautomotive.com
714-741-3100
Verified Customer on 11/13/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Good Information, timeliness, and good work."
I was very pleased with the care I received. They were clear, the service was very good, and the work was done well and on time.
Vehicle: 2013 Hyundai Elantra
Category: Service
Service Date: 11/07/2017
Service Type: Maintenance
Review Created: 11/13/2017 04:37 PM
04ffc22bf01a0d8e5e7a3cbae456dca2?s=28
Craig A., Service Director at Russell Westbrook Hyundai of Garden Grove responded on 11/13/2017

Thank you, we appreciate you taking the time to give feedback. And thank you for your continued business. 



best regards,

Craig Atchison
Service Director
Russell Westbrook Hyundai of Garden Grove
craiga@russellwestbrookautomotive.com
714-741-3100
Shirsha N. ReScore Review on 11/13/2017
ReScore
Overall Rating 1/5rating 1rating 1rating 1rating 1
Original
Overall Rating 1/5rating 1rating 1rating 1rating 1
Surecritic checkman logo Verified
Overall Rating 1/5rating 1rating 1rating 1rating 1
"It’s not safety car"
I’ll not buy again Hyundai hybrid
Vehicle: 2015 Hyundai Sonata Hyb
Category: Service
Service Date: 11/09/2017
Service Type: Maintenance
Review Created: 11/13/2017 10:16 AM

Recommended badge inactive Recommended
Overall Rating 1/5rating 1rating 1rating 1rating 1
" Because the car is not safety "
Not safety car
Vehicle: 2015 Hyundai Sonata Hyb
Category: Service
Service Date: 11/09/2017
Service Type: Maintenance
Review Created: 11/13/2017 10:16 AM
04ffc22bf01a0d8e5e7a3cbae456dca2?s=28
Craig A., Service Director at Russell Westbrook Hyundai of Garden Grove responded on 11/13/2017

Although we empathize with your feelings, your vehicle is well beyond the manufactures warranty. However we the dealer attempted to get you after warranty assistance. I know you were kept informed of this because i personally spoke with you on this matter. We are sorry that there decision was to not assist, but you have to understand, you are not the original owner and the vehicle is well beyond the warranty period.



best regards,

Craig Atchison
Service Director
Russell Westbrook Hyundai of Garden Grove
craiga@russellwestbrookautomotive.com
714-741-3100
Matthew K. on 11/11/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Great and fast service"
Great and fast service!
Vehicle: 2009 Hyundai Veracruz
Category: Service
Service Date: 11/08/2017
Service Type: Repair
Review Created: 11/11/2017 06:26 PM
04ffc22bf01a0d8e5e7a3cbae456dca2?s=28
Craig A., Service Director at Russell Westbrook Hyundai of Garden Grove responded on 11/11/2017

Thank you for the feedback. We appreciate your business.



best regards,

Craig Atchison
Service Director
Russell Westbrook Hyundai of Garden Grove
craiga@russellwestbrookautomotive.com
714-741-3100
Verified Customer on 11/11/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Efficiency and focus in customer service"
Tony Tran was my tech rep. ... he was very efficient and fluent in his job and straight to the point to what needed be done. From A to Z he is a breeze to work with. I had gone with Hooman Hyundai in Inglewood ( they closed down) then I worked with Wynn Hyundai ( they are hot and missed kinda service) and here I am with Garden Grove Hyundai and I'm impressed so far. Thank you.
Vehicle: 2014 Hyundai Tucson
Category: Service
Service Date: 11/04/2017
Service Type: Maintenance
Review Created: 11/11/2017 10:57 AM
04ffc22bf01a0d8e5e7a3cbae456dca2?s=28
Craig A., Service Director at Russell Westbrook Hyundai of Garden Grove responded on 11/11/2017

Great feedback. Thank you for your time and business.



best regards,

Craig Atchison
Service Director
Russell Westbrook Hyundai of Garden Grove
craiga@russellwestbrookautomotive.com
714-741-3100
Ruth C. on 11/10/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Excellent customer "
Been coming to this dealership for about 5 years. Jay, Ben, and Tony always give excellent customer service and are always friendly
Vehicle: 2012 Hyundai Elantra
Category: Service
Service Date: 11/07/2017
Service Type: Maintenance
Review Created: 11/10/2017 01:32 PM
04ffc22bf01a0d8e5e7a3cbae456dca2?s=28
Craig A., Service Director at Russell Westbrook Hyundai of Garden Grove responded on 11/10/2017

Always great to hear from you. Thank you for your time and feedback.



best regards,

Craig Atchison
Service Director
Russell Westbrook Hyundai of Garden Grove
craiga@russellwestbrookautomotive.com
714-741-3100
Verified Customer on 11/10/2017
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"Warranty fixed shift problems. "
Slipping shift/emission for 2012 Sonata fixed.. Thanks to Hyundai great Warranty.
Vehicle: 2012 Hyundai Sonata
Category: Service
Service Date: 11/08/2017
Service Type: Repair
Review Created: 11/10/2017 11:06 AM
04ffc22bf01a0d8e5e7a3cbae456dca2?s=28
Craig A., Service Director at Russell Westbrook Hyundai of Garden Grove responded on 11/10/2017

Thank you, we appreciate your business and feedback.



best regards,

Craig Atchison
Service Director
Russell Westbrook Hyundai of Garden Grove
craiga@russellwestbrookautomotive.com
714-741-3100
Julie N. on 11/09/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Great Service Representative"
Tony was a great help. He explained everything clearly and I my car in the same day with many thing done.
Vehicle: 2013 Hyundai Sonata
Category: Service
Service Date: 11/07/2017
Service Type: Repair
Review Created: 11/09/2017 10:02 AM
04ffc22bf01a0d8e5e7a3cbae456dca2?s=28
Craig A., Service Director at Russell Westbrook Hyundai of Garden Grove responded on 11/09/2017

Thank you for your business and time to give feedback



best regards,

Craig Atchison
Service Director
Russell Westbrook Hyundai of Garden Grove
craiga@russellwestbrookautomotive.com
714-741-3100
Bruce D. on 11/09/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"The service area is open early. All agents , Ben , Tony , Joel are very competent"
I always get taken care of and the attention to detail is very good . Enjoy the lounge w/drinks , snacks and big TV
Vehicle: 2014 Hyundai Accent
Category: Service
Service Date: 11/01/2017
Service Type: Maintenance
Review Created: 11/09/2017 04:50 AM
04ffc22bf01a0d8e5e7a3cbae456dca2?s=28
Craig A., Service Director at Russell Westbrook Hyundai of Garden Grove responded on 11/09/2017

Thank you for your business, time and feedback.



best regards,

Craig Atchison
Service Director
Russell Westbrook Hyundai of Garden Grove
craiga@russellwestbrookautomotive.com
714-741-3100
Verified Customer on 11/07/2017
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"Free car wash and coffee"
Service was great and customer service was wonderful
Vehicle: 2017 Hyundai Sonata
Category: Service
Service Date: 11/04/2017
Service Type: Maintenance
Review Created: 11/07/2017 05:58 PM
04ffc22bf01a0d8e5e7a3cbae456dca2?s=28
Craig A., Service Director at Russell Westbrook Hyundai of Garden Grove responded on 11/07/2017

Thanks for visiting, we appreciate your feedback.



best regards,

Craig Atchison
Service Director
Russell Westbrook Hyundai of Garden Grove
craiga@russellwestbrookautomotive.com
714-741-3100
Oliver B. on 11/07/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Exceptional Service Deparment Visit"
My Service Advisor, Tony Tran, provided an exceptional service experience. Tony is honest and professional with the highest integrity.
Thank you Tony.
Vehicle: 2013 Hyundai Sonata
Category: Service
Service Date: 11/03/2017
Service Type: Repair
Review Created: 11/07/2017 10:02 AM
04ffc22bf01a0d8e5e7a3cbae456dca2?s=28
Craig A., Service Director at Russell Westbrook Hyundai of Garden Grove responded on 11/07/2017

Thank you for your time and feedback, we appreciate your business.



best regards,

Craig Atchison
Service Director
Russell Westbrook Hyundai of Garden Grove
craiga@russellwestbrookautomotive.com
714-741-3100
Displaying Review 1 - 20 of 1477 in total