Russell Westbrook Hyundai of Garden Grove


Overall Rating 4.62/5Overall Rating 4.62/5Overall Rating 4.62/5Overall Rating 4.62/5rating 4.62

1550 Reviews

ReScore Reviews™ (36)

ReScore
Overall Rating 3.9444444/5Overall Rating 3.9444444/5Overall Rating 3.9444444/5rating 3.9444444rating 3.9444444
Original
Overall Rating 2.11429/5Overall Rating 2.11429/5rating 2.11429rating 2.11429rating 2.11429
93% Would Recommend
100% Business Response
Latest Review about 7 hours ago
Verified Customer on 01/17/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Great service"
Great service as always. I was made aware of an issue my car was having that I wasn’t aware of and got it fixed the same day.
Vehicle: 2012 Hyundai Elantra
Category: Service
Service Date: 01/15/2018
Service Type: Repair
Review Created: 01/17/2018 12:15 PM
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Craig A., Service Director at Russell Westbrook Hyundai of Garden Grove responded on 01/17/2018

Thank you for your feedback and business 



best regards,

Craig Atchison
Service Director
Russell Westbrook Hyundai of Garden Grove
craiga@russellwestbrookautomotive.com
714-741-3100
Gloria H. on 01/17/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Easy in and out"
the work was done in the estimated time frame, and everyone was friendly and helpful.
Vehicle: 2015 Hyundai Santa Fe S
Category: Service
Service Date: 01/15/2018
Service Type: Maintenance
Review Created: 01/17/2018 11:27 AM
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Craig A., Service Director at Russell Westbrook Hyundai of Garden Grove responded on 01/17/2018

thank you for your time and feedback.



best regards,

Craig Atchison
Service Director
Russell Westbrook Hyundai of Garden Grove
craiga@russellwestbrookautomotive.com
714-741-3100
Verified Customer on 01/17/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Top Notch "
Fast and Courtesy
Vehicle: 2017 Hyundai Sonata Hyb
Category: Service
Service Date: 01/15/2018
Service Type: Maintenance
Review Created: 01/17/2018 09:56 AM
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Craig A., Service Director at Russell Westbrook Hyundai of Garden Grove responded on 01/17/2018

Great to hear. We appreciate your continued support and business.



best regards,

Craig Atchison
Service Director
Russell Westbrook Hyundai of Garden Grove
craiga@russellwestbrookautomotive.com
714-741-3100
Verified Customer on 01/17/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Brandon A"
Tony provided excellent service and was able to expedite my service quickly which I really appreciated.
Vehicle: 2013 Hyundai Santa Fe
Category: Service
Service Date: 01/15/2018
Service Type: Maintenance
Review Created: 01/17/2018 09:55 AM
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Craig A., Service Director at Russell Westbrook Hyundai of Garden Grove responded on 01/17/2018

outstanding to hear, Thank you for your feedback and business.



best regards,

Craig Atchison
Service Director
Russell Westbrook Hyundai of Garden Grove
craiga@russellwestbrookautomotive.com
714-741-3100
Karen R. on 01/15/2018
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"Great service "
As above
Vehicle: 2011 Hyundai Elantra
Category: Service
Service Date: 01/11/2018
Service Type: Repair
Review Created: 01/15/2018 04:58 PM
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Craig A., Service Director at Russell Westbrook Hyundai of Garden Grove responded on 01/15/2018

Thank you for your time, we appreciate the ongoing support.



best regards,

Craig Atchison
Service Director
Russell Westbrook Hyundai of Garden Grove
craiga@russellwestbrookautomotive.com
714-741-3100
Verified Customer on 01/15/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Service crew"
Service was prompt and everyone was pleasant.
Vehicle: 2015 Hyundai Sonata Hyb
Category: Service
Service Date: 01/11/2018
Service Type: Repair
Review Created: 01/15/2018 04:50 PM
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Craig A., Service Director at Russell Westbrook Hyundai of Garden Grove responded on 01/15/2018

Thank you for your time and feedback. We appreciate your business. 



best regards,

Craig Atchison
Service Director
Russell Westbrook Hyundai of Garden Grove
craiga@russellwestbrookautomotive.com
714-741-3100
Boston F. on 01/15/2018
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"People"
IT JUST IS
Vehicle: 2017 Hyundai Sonata Hyb
Category: Service
Service Date: 01/11/2018
Service Type: Repair
Review Created: 01/15/2018 11:52 AM
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Craig A., Service Director at Russell Westbrook Hyundai of Garden Grove responded on 01/15/2018

Thank you for your continued business.



best regards,

Craig Atchison
Service Director
Russell Westbrook Hyundai of Garden Grove
craiga@russellwestbrookautomotive.com
714-741-3100
Verified Customer on 01/15/2018
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"Quality and attitude of the customer service rep of service department "
Needs much more improvement at Customer Care of Hyundai for Genesis. Quality of service should be different and be upgraded for Genesis customers. Rental coverage should be upgraded,
Vehicle: 2016 Hyundai Genesis
Category: Service
Service Date: 01/11/2018
Service Type: Maintenance
Review Created: 01/15/2018 10:48 AM
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Craig A., Service Director at Russell Westbrook Hyundai of Garden Grove responded on 01/15/2018

Thank you for your feedback, I am confused though, Genesis owners are supplied with a Genesis rental ?? Unless Customer care set this up for you. We will always accommodate for this, for you.



best regards,

Craig Atchison
Service Director
Russell Westbrook Hyundai of Garden Grove
craiga@russellwestbrookautomotive.com
714-741-3100
Verified Customer on 01/15/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Good service"
The service personnel do a good job.
Vehicle: 2012 Hyundai Accent
Category: Service
Service Date: 01/10/2018
Service Type: Maintenance
Review Created: 01/15/2018 08:34 AM
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Craig A., Service Director at Russell Westbrook Hyundai of Garden Grove responded on 01/15/2018

Thank you for your recent visit, we appreciate your feedback and business.



best regards,

Craig Atchison
Service Director
Russell Westbrook Hyundai of Garden Grove
craiga@russellwestbrookautomotive.com
714-741-3100
Verified Customer ReScore Review on 01/15/2018
ReScore
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
Original
Overall Rating 1/5rating 1rating 1rating 1rating 1
Recommended? Yes
Surecritic checkman logo Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Response"
Appreciate your quick response and the fact that customer feedback is important to you.
Vehicle: 2012 Hyundai Sonata
Category: Service
Service Date: 01/06/2018
Service Type: Maintenance
Review Created: 01/13/2018 07:01 PM

Overall Rating 1/5rating 1rating 1rating 1rating 1
"Room for improvement"
Hopefully my last visit was a fluke and service will improve next time.
Vehicle: 2012 Hyundai Sonata
Category: Service
Service Date: 01/06/2018
Service Type: Maintenance
Review Created: 01/13/2018 07:01 PM
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Craig A., Service Director at Russell Westbrook Hyundai of Garden Grove responded on 01/15/2018

I am very sorry we had a communication issue, we are currently in transition of updating and enhancing our tire inventory. Im sure the tire you have chosen will last beyond 30k miles, but to help insure this, I will offer to you free rotations on those tires . I would also like to offer a free mini detail at your convenience. We truly want to see you happy and comfortable with your purchase and our services provided.

thank you  



best regards,

Craig Atchison
Service Director
Russell Westbrook Hyundai of Garden Grove
craiga@russellwestbrookautomotive.com
714-741-3100
Verified Customer on 01/13/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Good service"
Good!
Vehicle: 2018 Hyundai Elantra
Category: Service
Service Date: 01/06/2018
Service Type: Maintenance
Review Created: 01/13/2018 04:13 PM
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Craig A., Service Director at Russell Westbrook Hyundai of Garden Grove responded on 01/13/2018

Thank you for your time and feedback. We appreciate your business.



best regards,

Craig Atchison
Service Director
Russell Westbrook Hyundai of Garden Grove
craiga@russellwestbrookautomotive.com
714-741-3100
Lien H. on 01/12/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"oil change"
the guy is very nice
Vehicle: 2012 Hyundai Veloster
Category: Service
Service Date: 01/09/2018
Service Type: Maintenance
Review Created: 01/12/2018 05:31 PM
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Craig A., Service Director at Russell Westbrook Hyundai of Garden Grove responded on 01/12/2018

Thank you for your time and feedback. We appreciate your business.



best regards,

Craig Atchison
Service Director
Russell Westbrook Hyundai of Garden Grove
craiga@russellwestbrookautomotive.com
714-741-3100
Mario C. on 01/12/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Reliable service from people who know your car"
After another auto service couldn't locate the source of the problem, I had to take my car to the Hyundai dealer. They were able to quickly analyze the problem and order the needed parts, including one part they were able to get me for free due to their diligence.
Vehicle: 2012 Hyundai Accent
Category: Service
Service Date: 01/09/2018
Service Type: Maintenance
Review Created: 01/12/2018 12:30 PM
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Craig A., Service Director at Russell Westbrook Hyundai of Garden Grove responded on 01/12/2018

We appreciate the positive thoughts and feedback. Thank you for your time and business.



best regards,

Craig Atchison
Service Director
Russell Westbrook Hyundai of Garden Grove
craiga@russellwestbrookautomotive.com
714-741-3100
Janet M. on 01/12/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Wonderful experience"
Great place to purchase vehicles. Service great as well. Unfortunately, since we live in Mission Viejo, further service will be done at dealership closer to home.
Vehicle: 2018 Hyundai Santa Fe S
Category: Service
Service Date: 01/10/2018
Service Type: Repair
Review Created: 01/12/2018 10:38 AM
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Craig A., Service Director at Russell Westbrook Hyundai of Garden Grove responded on 01/12/2018

Thank you for your time and feedback, we appreciate your business.



best regards,

Craig Atchison
Service Director
Russell Westbrook Hyundai of Garden Grove
craiga@russellwestbrookautomotive.com
714-741-3100
Verified Customer on 01/11/2018
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"No review"
It is what it is... It's a dealership not a casino
Vehicle: 2013 Hyundai Sonata
Category: Service
Service Date: 01/09/2018
Service Type: Repair
Review Created: 01/11/2018 07:35 PM
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Craig A., Service Director at Russell Westbrook Hyundai of Garden Grove responded on 01/11/2018

We appreciate your response and candid feedback. Thank you for your business.



best regards,

Craig Atchison
Service Director
Russell Westbrook Hyundai of Garden Grove
craiga@russellwestbrookautomotive.com
714-741-3100
Verified Customer on 01/10/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Great Customer Service "
I was here for tires replacement and alignment adjustment. They said it would roughly take 2.5 hours, but they got it done in 1.45 hours. My advisor was friendly and helpful. She always smiled even though she was to busy to eat.
Vehicle: 2016 Hyundai Elantra
Category: Service
Service Date: 01/06/2018
Service Type: Maintenance
Review Created: 01/10/2018 09:19 PM
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Craig A., Service Director at Russell Westbrook Hyundai of Garden Grove responded on 01/10/2018

We appreciate your feedback. Tammy is doing well. Thank you for your business.



best regards,

Craig Atchison
Service Director
Russell Westbrook Hyundai of Garden Grove
craiga@russellwestbrookautomotive.com
714-741-3100
Robert L. on 01/10/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Bob Lancaster"
Great Service!
Vehicle: 2015 Hyundai Genesis
Category: Service
Service Date: 01/08/2018
Service Type: Maintenance
Review Created: 01/10/2018 09:48 AM
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Craig A., Service Director at Russell Westbrook Hyundai of Garden Grove responded on 01/10/2018

Excellent to hear. Thank you for your feedback and business.



best regards,

Craig Atchison
Service Director
Russell Westbrook Hyundai of Garden Grove
craiga@russellwestbrookautomotive.com
714-741-3100
Victoria A. on 01/09/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Service"
R.W. Hyundai is always very helpful, friendly, and provide fast and courtese service for my car.
Vehicle: 2013 Hyundai Elantra
Category: Service
Service Date: 01/05/2018
Service Type: Repair
Review Created: 01/09/2018 09:36 PM
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Craig A., Service Director at Russell Westbrook Hyundai of Garden Grove responded on 01/09/2018

Thank you for your time and feedback. 



best regards,

Craig Atchison
Service Director
Russell Westbrook Hyundai of Garden Grove
craiga@russellwestbrookautomotive.com
714-741-3100
Verified Customer on 01/08/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Great dealer!"
This place is always fast in taking care of my service needs and also has a great service staff.
Vehicle: 2012 Hyundai Accent
Category: Service
Service Date: 12/26/2017
Service Type: Maintenance
Review Created: 01/08/2018 01:53 AM
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Craig A., Service Director at Russell Westbrook Hyundai of Garden Grove responded on 01/08/2018

We appreciate your business and feedback . Thank you for your support.



best regards,

Craig Atchison
Service Director
Russell Westbrook Hyundai of Garden Grove
craiga@russellwestbrookautomotive.com
714-741-3100
Bicky N. on 01/06/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Fixing oil tank "
Did a great job
Vehicle: 2015 Hyundai Santa Fe
Category: Service
Service Date: 12/29/2017
Service Type: Repair
Review Created: 01/06/2018 10:02 AM
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Craig A., Service Director at Russell Westbrook Hyundai of Garden Grove responded on 01/06/2018

Thank you for your business and response



best regards,

Craig Atchison
Service Director
Russell Westbrook Hyundai of Garden Grove
craiga@russellwestbrookautomotive.com
714-741-3100
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