Gustafson Brothers Service Center

Overall Rating 4.82/5Overall Rating 4.82/5Overall Rating 4.82/5Overall Rating 4.82/5rating 4.82

4643 Reviews

ReScore Reviews™ (2)

Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
Overall Rating 3.5/5Overall Rating 3.5/5Overall Rating 3.5/5rating 3.5rating 3.5
99% Would Recommend
Latest Review 17 days ago
Review for Gustafson Brothers Service Center
David P. on 02/28/2012
Recommended badge inactive Recommended
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
David said he could not comment on the quality of service performed. It would take time to find that out. They were way too expensive and he could have had the work done for half the cost elsewhere. For that reason he will not be using their services again. There was nothing else unsatisfactory about his service. He would not recommend this business for service for the reason mentioned.
Category: Service
Review Created: 02/28/2012
This review was collected via phone interview by Customer Research Inc.
John G. at Gustafson Brothers Service Center responded on 03/06/2012
David, We certainly applaud you for being a conscientious shopper and finding the ignition coils at a lower price at a discount auto parts store. Unfortunately the industry has not had success with that particular brand of ignition coil. We certainly gave you the option to supply your own parts; however we could not honor our fabulous two year warrant if anything were to go wrong with the parts. Although the discount auto parts store may warranty the part, they do not warranty the labor to have them removed and installed. During your conversation with the service advisor your options with the discount parts were presented to you and you made the wise decision to have the original equipment coils installed. If you are questing whether you made the right decision stop by and we can share the reviews of that particular brand on various automotive forums.