Overview

Overall Rating 4.85/5Overall Rating 4.85/5Overall Rating 4.85/5Overall Rating 4.85/5rating 4.85
4.8

( 409 Reviews )

ReScore Reviews™ (1)

ReScore
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5rating 4.0
Original
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5rating 3.0rating 3.0
98% Would Recommend
95% Business Response
Latest Review 18 days ago

Reviews


JT
James T.
Fayetteville, NC
Toyota Tundra 2WD Truck
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/30/2019
Reliable on time service
Reliable on time service. They get it right the first time!
Tommy K. from H and L Auto Parts And Service responded on 11/04/2019

Thanks for the great review James. Thanks for trusting us for our vehicle service.


JS
James S.
Fayetteville, NC
Ford Expedition
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/30/2019
H and L Auto Parts And Service
The friendly staff, the knowledgeable on the different types of cars and the prices.
Tommy K. from H and L Auto Parts And Service responded on 11/04/2019

James, thanks for the great review. Thanks for being such a loyal customer.


Verified Customer
Fayetteville, NC
Dodge Dakota
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/23/2019
great service
As always work was done properly and vehicle was back to me the next day .
Tommy K. from H and L Auto Parts And Service responded on 10/28/2019

Thank you for the great review. It's always nice to here from our customers.


CC
Crystal C.
Fayetteville, NC
Dodge Journey
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/22/2019
H and L is great!!! They assist me in every way they could.
H and L will make sure you keep coming back. There service is awesome. I been coming to this shop for three years now. Being a single mother is difficult especially when your only car breaks down. H and L was there for me they even gave me a ride to my destination. Thank you H and L!
Tommy K. from H and L Auto Parts And Service responded on 10/23/2019

Crystal, thanks for the great review. Thank you for letting us do the service on your car. We like to take care of our customers.


DS
Dr. Richard S.
Fayetteville, NC
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/18/2019
Tommy Kendall
H&L wouldn't be great without Tommy Kendall! He has been there as long as I have been going, and that's (61) years. He's the best mechanic and manager of an automotive repair shop I've ever known!!!
Tommy K. from H and L Auto Parts And Service responded on 10/21/2019

Richard, thanks for the great review. I's nice to have long time customers like you and also your Father when he was living.


KY
Kyong Y.
Fayetteville, NC
Toyota Tacoma
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/10/2019
honest people great work
very fast honest people great work

KY
Kyong Y.
Fayetteville, NC
Toyota Avalon
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/05/2019
honest people great work
honest people, friendly, and fast service
Tommy K. from H and L Auto Parts And Service responded on 09/05/2019

Kyong, thanks for putting your trust in us. Thanks for the great review.


JC
John C.
Fayetteville, NC
Toyota Camry
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/29/2019
Reliable sources, always professional.
I would recommend H-L highly to anyone in need of car services. Have been with them for many years with total satisfaction.
Tommy K. from H and L Auto Parts And Service responded on 09/04/2019

John, thanks for bringing your car to us for your service needs. I'ts always good to see you. Thanks for the great rating. 


SF
Stephen F.
Fayetteville, NC
Volvo C70
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/01/2019
Excellent service!
The people working at H&L are always friendly, helpful and most importantly competent. I've taken many vehicles of many types over the last 30 years to this shop and have always received excellent service from friendly people. Will recommend them highly to anyone who has auto repair/inspection needs.
Tommy K. from H and L Auto Parts And Service responded on 08/05/2019

Thank you Stephen for bringing your car in to us for service. 
Also, thanks for the great review. It's always nice to see customers that have been coming here for a long time for service.


KY
Kyong Y.
Fayetteville, NC
Toyota Avalon
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/25/2019
honest people great work
honest people great work
Tommy K. from H and L Auto Parts And Service responded on 06/25/2019

Kyong, thanks for the great review.


RS
Rick S.
Fayetteville, NC
GMC Yukon
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/14/2019
Inspection and Parts
They always do a fantastic job! I always prefer to take my vehicles to H & L!
Dr. R. C. Suehr II
Tommy K. from H and L Auto Parts And Service responded on 06/25/2019

Rick, thanks for the great review.


SP
Sandra P.
Fayetteville, NC
Hyundai Veracruz
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/13/2019
Courteous & Timely
Phone and face-to-face contact is always courteous and friendly. Although I was a walk-in, the service was done in a very timely manner.
Tommy K. from H and L Auto Parts And Service responded on 06/25/2019

Sandra, thanks for the great review.


MT
MIKE T.
Fayetteville, NC
Toyota Prius
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/13/2019
Service on my Prius and Toyota Tundra excellently done.
Took both my car and truck for maintenance. Both were done quickly and efficiently. I have never had a unsatisfactory experience with H & L. Will take my vehicles to anyone else.
Tommy K. from H and L Auto Parts And Service responded on 06/25/2019

Mike, thanks for the great review.


RV
Robert V.
Fayetteville, NC
Suzuki Esteem
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/13/2019
Great Service. People friendly. Honest.
Great service. Evaluate problem and cost before working on vehicle. Honest and trustworthy.
Care about people.
Tommy K. from H and L Auto Parts And Service responded on 06/25/2019

Robert, thanks for the great review.


FV
Francisco V.
Fayetteville, NC
Ford F-150
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/11/2019
Honest business & quality service
Honest business that you can count with when a diagnose of a car problem is given. Tommy and the rest of their team will treat you as an extension of their family.

Thanks
Tommy K. from H and L Auto Parts And Service responded on 06/11/2019

Fransisco, thanks for the great review.


JC
John C.
Fayetteville, NC
Lincoln Town Car
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/04/2019
John Coates have always trusted you as honest and reliable service providers.
Always satisfied with your great work.
Tommy K. from H and L Auto Parts And Service responded on 06/05/2019

John, thanks for the great review. I'ts always good to see you.


TD
Tina D.
Fayetteville, NC
Toyota Camry
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/17/2019
Best service in Fayetteville
I’ve been using H&L for my car repairs for decades. They do great work and if it ain’t broke, they won’t fix it. Very honest and great customer service
Thank you H&L
Tommy K. from H and L Auto Parts And Service responded on 05/20/2019

Tina, thank you for your business. Thank you for the great review.


RS
Rick S.
Fayetteville, NC
GMC Yukon
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/12/2019
Inspection and Parts
I have been going to H & L for over (60) years and I have always been very pleased with the service and the results!
Tommy K. from H and L Auto Parts And Service responded on 05/13/2019

Thanks, Rick, for the great review.


EA
Ed A.
Fayetteville, NC
Oldsmobile Silhouette
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/10/2019
Exceptional Service
This auto place is amazing. They get the job done right and the price is better than other places in town. They are family owned and because of that I believe that is why their service is outstanding!
Tommy K. from H and L Auto Parts And Service responded on 05/13/2019

Thanks, Ed, for the great review.


Verified Customer
Fayetteville, NC
Ford Expedition
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/07/2019
The friendly staff
H & L do great work, they treated everyone vehicle as if they was there own vehicle they was working on.