Overview

Overall Rating 4.84/5Overall Rating 4.84/5Overall Rating 4.84/5Overall Rating 4.84/5rating 4.84

400 Reviews

ReScore Reviews™ (1)

ReScore
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5rating 4.0
Original
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5rating 3.0rating 3.0
98% Would Recommend
95% Business Response
Latest Review 28 days ago

Reviews


KY
Kyong Y.
Fayetteville, NC
Toyota Avalon
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/25/2019
honest people great work
honest people great work
Tommy K. from H and L Auto Parts And Service responded on 06/25/2019

Kyong, thanks for the great review.


RS
Rick S.
Fayetteville, NC
GMC Yukon
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/14/2019
Inspection and Parts
They always do a fantastic job! I always prefer to take my vehicles to H & L!
Dr. R. C. Suehr II
Tommy K. from H and L Auto Parts And Service responded on 06/25/2019

Rick, thanks for the great review.


SP
Sandra P.
Fayetteville, NC
Hyundai Veracruz
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/13/2019
Courteous & Timely
Phone and face-to-face contact is always courteous and friendly. Although I was a walk-in, the service was done in a very timely manner.
Tommy K. from H and L Auto Parts And Service responded on 06/25/2019

Sandra, thanks for the great review.


MT
MIKE T.
Fayetteville, NC
Toyota Prius
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/13/2019
Service on my Prius and Toyota Tundra excellently done.
Took both my car and truck for maintenance. Both were done quickly and efficiently. I have never had a unsatisfactory experience with H & L. Will take my vehicles to anyone else.
Tommy K. from H and L Auto Parts And Service responded on 06/25/2019

Mike, thanks for the great review.


RV
Robert V.
Fayetteville, NC
Suzuki Esteem
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/13/2019
Great Service. People friendly. Honest.
Great service. Evaluate problem and cost before working on vehicle. Honest and trustworthy.
Care about people.
Tommy K. from H and L Auto Parts And Service responded on 06/25/2019

Robert, thanks for the great review.


FV
Francisco V.
Fayetteville, NC
Ford F-150
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/11/2019
Honest business & quality service
Honest business that you can count with when a diagnose of a car problem is given. Tommy and the rest of their team will treat you as an extension of their family.

Thanks
Tommy K. from H and L Auto Parts And Service responded on 06/11/2019

Fransisco, thanks for the great review.


JC
John C.
Fayetteville, NC
Lincoln Town Car
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/04/2019
John Coates have always trusted you as honest and reliable service providers.
Always satisfied with your great work.
Tommy K. from H and L Auto Parts And Service responded on 06/05/2019

John, thanks for the great review. I'ts always good to see you.


TD
Tina D.
Fayetteville, NC
Toyota Camry
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/17/2019
Best service in Fayetteville
I’ve been using H&L for my car repairs for decades. They do great work and if it ain’t broke, they won’t fix it. Very honest and great customer service
Thank you H&L
Tommy K. from H and L Auto Parts And Service responded on 05/20/2019

Tina, thank you for your business. Thank you for the great review.


RS
Rick S.
Fayetteville, NC
GMC Yukon
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/12/2019
Inspection and Parts
I have been going to H & L for over (60) years and I have always been very pleased with the service and the results!
Tommy K. from H and L Auto Parts And Service responded on 05/13/2019

Thanks, Rick, for the great review.


EA
Ed A.
Fayetteville, NC
Oldsmobile Silhouette
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/10/2019
Exceptional Service
This auto place is amazing. They get the job done right and the price is better than other places in town. They are family owned and because of that I believe that is why their service is outstanding!
Tommy K. from H and L Auto Parts And Service responded on 05/13/2019

Thanks, Ed, for the great review.


Verified Customer
Fayetteville, NC
Ford Expedition
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/07/2019
The friendly staff
H & L do great work, they treated everyone vehicle as if they was there own vehicle they was working on.

WC
William C.
Fayetteville, NC
Honda Odyssey
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/03/2019
They fix it right and charge appropriately. Totally honest--no rip-offs.
I have been taking my vehicle to them for fifteen years and have always been satisfied with the work and the costs. I high ly recommend them to everybody because you will never hsve to worry. TOTALLY HONEST--if they say it need a part, it needs a part.
Tommy K. from H and L Auto Parts And Service responded on 05/06/2019

Bill, thanks for the great revilew. Joe and I always enjoy spending time with you when you come in for service.


JC
John C.
Fayetteville, NC
Toyota Camry
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/11/2019
Toyota
Good job as always.
Tommy K. from H and L Auto Parts And Service responded on 04/15/2019

John, thanks for the great review.  It's always good to see you.


MT
MIKE T.
Fayetteville, NC
Toyota Prius
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/02/2019
Great staff, efficient service,reasonable cost.
Have been going to H&L for over 15 years. Always great service at a reasonable price.
Tommy K. from H and L Auto Parts And Service responded on 04/03/2019

Mike, thanks for the great review.


JS
James S.
Fayetteville, NC
Ford Expedition
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/01/2019
Friendly staff
They treated you like family and work hard to earn your business. They go through a lot to make sure that when you leave that you are satisfied with the work they have done for you.
Tommy K. from H and L Auto Parts And Service responded on 04/02/2019

Thanks James for the great review.


CN
Connie N.
Fayetteville, NC
Ford Thunderbird
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/30/2019
Great service on my Thunderbird
I recently had my oil changed and safety inspection done on my 2004 red Thunderbird. I trust H. & L. Auto Service to work on both my Thunderbird and my Chevy Avalanche. My family has been doing business with this company since the 1970s and we have always been completely satisfied!
Tommy K. from H and L Auto Parts And Service responded on 04/01/2019

Connie, thanks for the great review.


JH
James H.
Fayetteville, NC
Subaru Forester (Natl)
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/18/2019
Outstanding service and staff
Great service, friendly staff.
Tommy K. from H and L Auto Parts And Service responded on 03/19/2019

Thank you James for the great rweview.


SP
Sandra P.
Fayetteville, NC
Hyundai Veracruz
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/16/2019
Great Service
They took me in without an appointment. The oil change was done in about an hour or less. The also checked the tire pressure and topped off the air pressure where needed. They are always friendly, courteous, and time-wise.
Tommy K. from H and L Auto Parts And Service responded on 02/18/2019

Sandra, thanks for the great review.


CN
Connie N.
Fayetteville, NC
Chevrolet Avalanche
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/14/2019
Great service!
I greatly appreciate how H and L Auto takes care of my two cars. Everyone is courteous, friendly, honest, and professional! My family took our cars to them in the 1970s as well as in the present time. I trust them completely!
Tommy K. from H and L Auto Parts And Service responded on 02/18/2019

Connie, thanks for the great review.


HH
Helen H.
Fayetteville, NC
Honda Accord Cpe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/25/2019
Safety inspection
Service was fast and friendly. Will be going back for sure 🤓
Tommy K. from H and L Auto Parts And Service responded on 01/28/2019

Thanks Helen  for the great review!