Overview

Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5rating 4.7

883 Reviews

ReScore Reviews™ (17)

ReScore
Overall Rating 4.1764706/5Overall Rating 4.1764706/5Overall Rating 4.1764706/5Overall Rating 4.1764706/5rating 4.1764706
Original
Overall Rating 2.0/5Overall Rating 2.0/5rating 2.0rating 2.0rating 2.0
95% Would Recommend
100% Business Response
Latest Review about 6 hours ago

Reviews


Verified Customer
Lenox, MA
2016 Hyundai Sonata Hyb
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/19/2018 Category: Service
Happy Customer
Everyone here is always pleasant and helpful. The work is always on point and they are respectful of your time. They also offer a shuttle service which is super helpful.

DP
Diane P.
Pittsfield, MA
2015 Hyundai Santa Fe S
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/19/2018 Category: Service
Service is great!!
Always very friendly either on phone or in person. No matter what the problem is either big or small and you are concerned about it they always get you in to have it checked out as soon as possible to ease your mind.

RG
Robert G.
Fort Lauderdale, FL
2011 Hyundai Sonata
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/19/2018 Category: Service
Fast and efficient
Great people fair prices quick service
Liz S. from Haddad Hyundai responded on 07/19/2018

Thank you for the 5 star review! Very pleased that you found our service to be quick and efficient. We appreciate your business and value you as a Haddad customer. Looking forward to assisting you with any future service concerns you may have with your Sonata.


EA
Eric A.
Pittsfield, MA
2014 Hyundai Tucson
Verified
Overall Rating 1/5rating 1rating 1rating 1rating 1
07/18/2018 Category: Service
Rip off
Very unhappy
Liz S. from Haddad Hyundai responded on 07/19/2018

We're very sorry that your experience did not go well. Roger Brownson, our Service Manager, will contact you today.


Verified Customer
Pittsfield, MA
2004 Hyundai Santa Fe
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/17/2018 Category: Service
The service is done in a timely manner.
Never a problem.
Liz S. from Haddad Hyundai responded on 07/19/2018

Thank you for the 5 star review! Very happy that your service was done in a timely manner. We appreciate your business and value you as a Haddad customer. Looking forward to assisting you with any future service concerns you may have with your Santa Fe.


Verified Customer
Dalton, MA
2011 Hyundai Santa Fe
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/17/2018 Category: Service
Hyundai
Great people, great service
Liz S. from Haddad Hyundai responded on 07/17/2018

Thank you for the 5 star review! Very pleased that you were happy with the service we provided. We appreciate your business and value you as a Haddad customer. Looking forward to assisting you with any future service concerns you may have with your Santa Fe.


DV
Dean V.
Pittsfield, MA
2013 Hyundai Santa Fe S
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/17/2018 Category: Service
great service
Keep Roger there he is the best service advisor ive delt with.
Liz S. from Haddad Hyundai responded on 07/17/2018

Thank you for the 5 star review! Very pleased that you were happy with the customer service that Roger provided! We appreciate your business and value you as a Haddad customer. Looking forward to assisting you with any future service concerns you may have with your Santa Fe.


CS
Craig S.
Lenox, MA
2013 Hyundai Elantra Co
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/17/2018 Category: Service
great service
very quick and friendly service
Liz S. from Haddad Hyundai responded on 07/17/2018

Thank you for the 5 star review! Very pleased that you found our service to be quick and friendly! We appreciate your business and value you as a Haddad customer. Looking forward to assisting you with any future service concerns you may have with your Elantra.


SB
Stephanie B.
Stamford, VT
2018 Hyundai Santa Fe S
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/16/2018 Category: Service
Oil change
Thank you,, great customer service
Liz S. from Haddad Hyundai responded on 07/17/2018

Thank you for the 5 star review! Very happy that you were pleased with the service we provided. We appreciate you business and value you as a Haddad customer. Looking forward to assisting you with any future service concerns you may have with your Santa Fe.


LD
Linda D.
Hinsdale, MA
2017 Hyundai Santa Fe S
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/14/2018 Category: Service
Always the best
Easy in and out. Since I like to wait for my vehicle, it is a pleasant place to wait. Besides Joy and Roger are funny and very helpful.

JD
Jacqueline D.
Pittsfield, MA
2009 Hyundai Santa Fe
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/12/2018 Category: Service
Service
Service is friendly, reliable and reasonably priced.
Liz S. from Haddad Hyundai responded on 07/13/2018

Thank you for the 5 star review! Very pleased that you were happy with the service we provided. We appreciate your business and value you as a Haddad customer. Looking forward to assisting you with any future service concerns you may have with your Santa Fe.


SM
Scott M.
Lenox, MA
2017 Hyundai Santa Fe S
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/06/2018 Category: Service
Easy scheduling, no overselling, Friendly professional attitude
Same as above
Liz S. from Haddad Hyundai responded on 07/07/2018

Thank you for the 5 star review! Very happy that you were pleased with the service we provided. We appreciate your business and value you as a Haddad customer. Looking forward to assisting you with any future service concerns you may have with your Santa Fe.


Verified Customer
North Adams, MA
2016 Hyundai Tucson
Verified
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
07/06/2018 Category: Service
wait room
good
Liz S. from Haddad Hyundai responded on 07/07/2018

Hello, This Sure Critic was completed anonymously. I would be happy to discuss your last service. If you would like to contact me, you can respond to this email or call my direct line at
413-242-0110.
Thank you,
Liz Sheehan
Customer Relations Manager


RD
Richard D.
Pittsfield, MA
2017 Hyundai Elantra
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/05/2018 Category: Service
good job
doing a good job.
Liz S. from Haddad Hyundai responded on 07/07/2018

Thank you for the 5 star review! Very happy that you were pleased with the service we provided. We appreciate your business and value you as a Haddad customer. Looking forward to assisting you with any future service concerns you may have with your Elantra.


DC
Donald C.
Dalton, MA
2016 Hyundai Sonata
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/05/2018 Category: Service
Great Service
I am happy to say that I had some concerns with my Hyundai service the last time I had it serviced, but that isn't an issue since my latest visit. I actually commented that I might not lease or purchase another Hyundai again. I really don't mean it. I was just angry then. We have always loved our Hyundai's since the first one in 2010. We have leased two Hyundai's since then, and are considering another one. Thanks to the great service I have again experienced during my last service.
Liz S. from Haddad Hyundai responded on 07/07/2018

Thank you for the 5 star review! Very happy to hear that you were pleased with the service we provided. We appreciate your business and value you as a Haddad customer. Looking forward to assisting you with any future service concerns you may have with your Sonata.


LB
Linda B.
Lanesborough, MA
2016 Hyundai Tucson
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/05/2018 Category: Service
Tucson 30K
friendly atmosphere and knowlegable employees
Liz S. from Haddad Hyundai responded on 07/05/2018

Thank you for the 5 star review! Very pleased to hear that you found our staff to be friendly and knowledgeable. We appreciate your business and value you as a Haddad customer. Looking forward to assisting you with any future service concerns you may have with your Tucson.


KW
Kevin W.
Pittsfield, MA
2014 Hyundai Elantra
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/05/2018 Category: Service
Survey response
From managers on down, all the team members are EXCELLENT
Liz S. from Haddad Hyundai responded on 07/05/2018

Thank you for the 5 star review! We appreciate your business and value you as a Haddad customer. Looking forward to assisting you with any future service concerns you may have with your Elantra.


BO
Bruce O.
Richmond, MA
2015 Hyundai Santa Fe S
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/04/2018 Category: Service
Good service
Fast, friendly service.
Liz S. from Haddad Hyundai responded on 07/05/2018

Thank you for the 5 star review! Very happy to hear that you were pleased with the service we provided. We appreciate your business and value you as a Haddad customer. Looking forward to assisting you with any future service concerns you may have with your Santa Fe.


JS
Jeanette S.
Lee, MA
2013 Hyundai Tucson
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/28/2018 Category: Service
In & out with a msile
Took "my" Tucson in for routine service last Monday. Before I could imagine the work was done & I could resume normal work & chores. Everything went well, and I was treated just fine.
Liz S. from Haddad Hyundai responded on 06/29/2018

Thank you for the 5 star review! Very pleased to hear that your service was performed in a timely manner. We appreciate your business and value you as a Haddad customer. Looking forward to assisting you with any future service concerns you may have with your Tucson.


HF
Herbert F.
West Orange, NJ
2016 Hyundai Genesis
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/28/2018 Category: Service
Courtesy and competence
Completion of service in a timely and complete manner.
Liz S. from Haddad Hyundai responded on 06/28/2018

Thank you for the 5 star review! Very pleased to hear that your service was done in a timely manner. We appreciate your business and value you as a Haddad customer. Looking forward to assisting you with any future service concerns you may have with your Genesis.


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