Hall Hyundai Chesapeake


Overall Rating 4.39/5Overall Rating 4.39/5Overall Rating 4.39/5Overall Rating 4.39/5rating 4.39

1026 Reviews

ReScore Reviews™ (35)

ReScore
Overall Rating 4.1428586/5Overall Rating 4.1428586/5Overall Rating 4.1428586/5Overall Rating 4.1428586/5rating 4.1428586
Original
Overall Rating 2.0857189/5Overall Rating 2.0857189/5rating 2.0857189rating 2.0857189rating 2.0857189
90% Would Recommend
100% Business Response
Latest Review about 3 hours ago
Verified Customer on 02/20/2018
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"I RECEIVED ACCEPTABLE SERVICE"
I got what I purchased. Nothing more to add.
Vehicle: 2013 Hyundai Genesis
Category: Service
Service Date: 02/13/2018
Service Type: Repair
Review Created: 02/20/2018 06:23 AM
Olivia R., SERVICE MANAGER at Hall Hyundai Chesapeake responded on 02/20/2018

Thank you for taking the time to submit a review! 

Olivia Richardson
Service Director
Hall Hyundai Chesapeake
757-966-7235
Timothy D. on 02/18/2018
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"Service "
Check engine light came on unexpectedly. They were able to fit me in that day. Jerry was very helpful and explained what was going on. Service was done quickly.
Vehicle: 2013 Hyundai Elantra
Category: Service
Service Date: 02/10/2018
Service Type: Maintenance
Review Created: 02/18/2018 09:37 AM
Olivia R., SERVICE MANAGER at Hall Hyundai Chesapeake responded on 02/18/2018

Thank you for taking the time to submit a review! 

Olivia Richardson
Service Director
Hall Hyundai Chesapeake
757-966-7235
Brenda L. on 02/17/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Excellent service as always"
I have purchased/leased 4 vehicles from Hall Hyundai and have always had great service with this dealership. Everyone who works there is friendly and helpful. My service associate was Jerry and he is the best.
Vehicle: 2017 Hyundai Santa Fe
Category: Service
Service Date: 02/14/2018
Service Type: Repair
Review Created: 02/17/2018 02:46 AM
Olivia R., SERVICE MANAGER at Hall Hyundai Chesapeake responded on 02/17/2018

Thank you for your five star rating and feedback! 

Olivia Richardson
Service Director
Hall Hyundai Chesapeake
757-966-7235
Verified Customer on 02/16/2018
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"Service "
N/a
Vehicle: 2017 Hyundai Elantra
Category: Service
Service Date: 02/10/2018
Service Type: Maintenance
Review Created: 02/16/2018 06:24 PM
Olivia R., SERVICE MANAGER at Hall Hyundai Chesapeake responded on 02/16/2018

Thank you for taking the time to submit a review! 

Olivia Richardson
Service Director
Hall Hyundai Chesapeake
757-966-7235
Patricia N. on 02/15/2018
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"Potter"
xyz
Vehicle: 2016 Hyundai Tucson
Category: Service
Service Date: 02/12/2018
Service Type: Maintenance
Review Created: 02/15/2018 03:20 AM
Olivia R., SERVICE MANAGER at Hall Hyundai Chesapeake responded on 02/15/2018

Thank you for taking the time to submit a review!

Olivia Richardson
Service Director
Hall Hyundai Chesapeake
757-966-7235
Monique K. on 02/14/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Customer service"
I love how timely y'all are with answering to my needs.
Vehicle: 2017 Hyundai Elantra
Category: Service
Service Date: 02/12/2018
Service Type: Repair
Review Created: 02/14/2018 03:10 PM
Olivia R., SERVICE MANAGER at Hall Hyundai Chesapeake responded on 02/14/2018

Thank you for taking the time to submit a 5 Star review! 

Olivia Richardson
Service Director
Hall Hyundai Chesapeake
757-966-7235
Verified Customer on 02/14/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Service visit"
Excellent work & customer service.
Vehicle: 2014 Hyundai Elantra
Category: Service
Service Date: 02/12/2018
Service Type: Maintenance
Review Created: 02/14/2018 11:55 AM
Olivia R., SERVICE MANAGER at Hall Hyundai Chesapeake responded on 02/14/2018

Thank you for taking the time to submit a five star review!

Olivia Richardson
Service Director
Hall Hyundai Chesapeake
757-966-7235
Rachel Meade S. ReScore Review on 02/19/2018
ReScore
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
Original
Overall Rating 1/5rating 1rating 1rating 1rating 1
Recommended? Yes
Surecritic checkman logo Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Faith in Hall Hyundai Restored"
After not being very happy with my recent transaction, Hall Hyundai Service Director, Olivia Richardson, reached out to me to discuss my concerns. I appreciate her showing the interest and letting me know that I am a valued customer. Sam in the Service Department should also be commended on the way he took ownership of my problem and went the extra mile to bring about a desired outcome. My faith has been restored.
Vehicle: 2006 Hyundai Elantra
Category: Service
Service Date: 02/08/2018
Service Type: Maintenance
Review Created: 02/12/2018 03:46 PM

Recommended badge inactive Recommended
Overall Rating 1/5rating 1rating 1rating 1rating 1
"Poor customer service"
Got the run around
Vehicle: 2006 Hyundai Elantra
Category: Service
Service Date: 02/08/2018
Service Type: Maintenance
Review Created: 02/12/2018 03:46 PM
Olivia R., SERVICE MANAGER at Hall Hyundai Chesapeake responded on 02/12/2018

I’m sorry to hear our service did not meet your expectations. I’m sorry I didn’t know to help you sooner. I will give you a follow up call to try to see if we can figure out where the breakdown was. We are committed to earning your satisfaction. I apologize for any oversight on our part and hope to move forward with you a satisfied customer. 

Olivia Richardson
Service Director
Hall Hyundai Chesapeake
757-966-7235
Verified Customer on 02/12/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Customer focussed"
service time estimates typically on schedule. Calls to customer when work is completed appreciated.
Vehicle: 2013 Hyundai Elantra
Category: Service
Service Date: 02/06/2018
Service Type: Repair
Review Created: 02/12/2018 09:34 AM
Olivia R., SERVICE MANAGER at Hall Hyundai Chesapeake responded on 02/12/2018

Thank you for taking the time to submit a review and leave your feedback!

Olivia Richardson
Service Director
Hall Hyundai Chesapeake
757-966-7235
Verified Customer on 02/12/2018
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"Great"
They did a great job. They were very friendly and finished my car in a timely manner.
Vehicle: 2013 Hyundai Sonata
Category: Service
Service Date: 02/02/2018
Service Type: Repair
Review Created: 02/12/2018 01:59 AM
Olivia R., SERVICE MANAGER at Hall Hyundai Chesapeake responded on 02/12/2018

Thank you for taking the time to submit a review!

Olivia Richardson
Service Director
Hall Hyundai Chesapeake
757-966-7235
Katherine S. on 02/08/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Blue Link review "
Thanks for your expertise and assistance Steve Roundtree.
Vehicle: 2017 Hyundai Tucson
Category: Service
Service Date: 02/06/2018
Service Type: Maintenance
Review Created: 02/08/2018 05:03 PM
Olivia R., SERVICE MANAGER at Hall Hyundai Chesapeake responded on 02/09/2018

Thank you for your five star rating!

Olivia Richardson
Service Director
Hall Hyundai Chesapeake
757-966-7235
Martha T. on 02/08/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Service "
Service techs are great. Helpful and courteous. Wish they could keep a record of customer preferences though. I do not like the windshield coating. It actually makes it harder to see in heavy rain. and If I don't tell them each time they apply it with the car wash.
Vehicle: 2016 Hyundai Sonata
Category: Service
Service Date: 02/06/2018
Service Type: Repair
Review Created: 02/08/2018 02:42 PM
Olivia R., SERVICE MANAGER at Hall Hyundai Chesapeake responded on 02/09/2018

Thank you for taking the time to submit a review and leave your feedback!

Olivia Richardson
Service Director
Hall Hyundai Chesapeake
757-966-7235
Charles C. on 02/07/2018
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"Excellent and expedient service."
Service was the best, but expensive.
Vehicle: 2002 Hyundai Xg350
Category: Service
Service Date: 01/31/2018
Service Type: Maintenance
Review Created: 02/07/2018 06:45 PM
Olivia R., SERVICE MANAGER at Hall Hyundai Chesapeake responded on 02/07/2018

Thank you for taking the time to submit a review! 

Olivia Richardson
Service Director
Hall Hyundai Chesapeake
757-966-7235
Verified Customer on 02/07/2018
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"They do what I bring my car in and don’t force other services down my throat "
They are laid back and not pushy
Vehicle: 2015 Hyundai Santa Fe S
Category: Service
Service Date: 02/02/2018
Service Type: Maintenance
Review Created: 02/07/2018 03:47 PM
Olivia R., SERVICE MANAGER at Hall Hyundai Chesapeake responded on 02/08/2018

Thank you for taking the time to submit a review and leave your feedback!

Olivia Richardson
Service Director
Hall Hyundai Chesapeake
757-966-7235
Ebony J. on 02/06/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Service appointment "
Great customer service!
Vehicle: 2014 Hyundai Sonata
Category: Service
Service Date: 02/02/2018
Service Type: Repair
Review Created: 02/06/2018 11:28 PM
Olivia R., SERVICE MANAGER at Hall Hyundai Chesapeake responded on 02/07/2018

Thank you for taking the time to submit a review! 

Olivia Richardson
Service Director
Hall Hyundai Chesapeake
757-966-7235
John C. on 02/06/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Always great fast service"
I usually drop off my vehicle, but sometimes I wait and either way, it's never been more that 2 hours for them to complete the task
Vehicle: 2016 Hyundai Veloster
Category: Service
Service Date: 01/20/2018
Service Type: Maintenance
Review Created: 02/06/2018 09:43 AM
Olivia R., SERVICE MANAGER at Hall Hyundai Chesapeake responded on 02/06/2018

Thank you for taking the time to submit a 5 star rating! 

Olivia Richardson
Service Director
Hall Hyundai Chesapeake
757-966-7235
Ambear M. on 02/06/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Best service I have ever had at any car dealership !!!"
Hands down the best customer service out of any dealership I have ever been to ! I used to go to another place to get my service done, but even with an appointment, I would be there for hours constantly getting told, "it will be done in a few minutes," only to wait another hour or longer ! Hall Hyundai in Chesapeake is the only place my husband and I will go to Now ! Also, Dani Hunter is the best person there when looking for a car ! She was so helpful in finding the right car and plan for my husband ! She also was king enough to help me set up the right appointment and plan for my service ! We love this place ! Thank you guys so much !
Vehicle: 2016 Hyundai Sonata
Category: Service
Service Date: 01/26/2018
Service Type: Maintenance
Review Created: 02/06/2018 08:27 AM
Olivia R., SERVICE MANAGER at Hall Hyundai Chesapeake responded on 02/06/2018

Thank you for taking the time to submit a five star review and leave this awesome feedback, I will definitely share your feedback with your favorite employees and give them due kudos! 

Olivia Richardson
Service Director
Hall Hyundai Chesapeake
757-966-7235
Verified Customer on 02/06/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"all good"
all good
Vehicle: 2013 Hyundai Santa Fe S
Category: Service
Service Date: 01/27/2018
Service Type: Repair
Review Created: 02/06/2018 07:54 AM
Olivia R., SERVICE MANAGER at Hall Hyundai Chesapeake responded on 02/06/2018

Thank you for taking the time to submit a five star review! 

Olivia Richardson
Service Director
Hall Hyundai Chesapeake
757-966-7235
Verified Customer on 02/06/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Interval services"
All went well with this scheduled maintenance and oil change.
Vehicle: 2015 Hyundai Genesis
Category: Service
Service Date: 01/19/2018
Service Type: Maintenance
Review Created: 02/06/2018 04:57 AM
Olivia R., SERVICE MANAGER at Hall Hyundai Chesapeake responded on 02/06/2018

 Thank you for taking the time to submit a five star review.

Olivia Richardson
Service Director
Hall Hyundai Chesapeake
757-966-7235
Verified Customer on 02/06/2018
Recommended badge inactive Recommended
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Recall service"
The ONLY reason I took my car back to your dealer is because of a recall. I have experienced problems every single time I went there and do not intend to use them for regular service ONLY recalls.
Vehicle: 2014 Hyundai Elantra
Category: Service
Service Date: 01/30/2018
Service Type: Repair
Review Created: 02/06/2018 04:49 AM
Olivia R., SERVICE MANAGER at Hall Hyundai Chesapeake responded on 02/06/2018

Thank you for taking the time to submit a review and leave your feedback.

Olivia Richardson
Service Director
Hall Hyundai Chesapeake
757-966-7235
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