ReScore Reviews™ (94)
This branch has made arrangements to complete the brake recall work that I originally tried to have done, and to do so in a way that will minimize any disruption or inconvenience to me. I appreciate their efforts to make things right, and I am glad to hear that, due to the changes they've made, other customers have already been spared from having to schedule repeat appointments to address the recall. I think they have done just about everything they could to rectify my original situation, and the only reason I would not give all 5 stars is that the situation happened in the first place. I will be returning my vehicle to this location for future service, and hope they continue to improve and deliver the quality service I had come to expect before this unfortunate experience.
There was no call about this issue, or attempt to reschedule to complete these necessary repairs, or estimate of when they might have the parts. Instead, I was told to call back or stop by to see if they had the parts to do the warranty. That’s not my job as the customer. I already made one appointment at this location (25 minutes from home) to do this recall work, and they blew it off with no warning or apology. I think that’s unprofessional and inconsiderate.
Only after I pointed all that out, and that I purchased the vehicle at this location and was trying to continue giving them business, did the service person say they’d make a note to call me when parts are in stock again. That is the least they could do, and should have offered that from the outset.
Also, the service rep was not wearing her mask to cover her nose. Between that and the nonchalant attitude about the brake recall, I have serious concerns about this dealership’s safety culture.
Thank you for your time with Mr. Phillips this afternoon. His rescore will follow this email. Have a great day.
Thank you so much for the 5 Star review!!
Thank you for allowing me to tell you how I feel, Hall’s other service writers are very nice but Steve I have work with more.
Thank you for giving me opportunity to tell you what a great gentleman you have in Steve and wonderful asset he is to Hall.
thank you again for your time this morning. if you need anything please call me at 757-966-7235
thank you for your time today, i will see you tomorrow!
Thank you for your time this morning, if you need anything please call me at 757-966-7235
Thank you for the 5 stars and the kind words about Sam. I will make sure he gets a copy of this.
Thank you so much for the 5 stars!!
Thank you so much for the 5 Stars!!!
Iam sorry your last visit was not a 5 star visit, if there is anything I can do please call me at 757-966-7235
thank you for your time tonight. 757-966-7235