Overview

Overall Rating 4.44/5Overall Rating 4.44/5Overall Rating 4.44/5Overall Rating 4.44/5rating 4.44

1540 Reviews

ReScore Reviews™ (45)

ReScore
Overall Rating 4.3111091/5Overall Rating 4.3111091/5Overall Rating 4.3111091/5Overall Rating 4.3111091/5rating 4.3111091
Original
Overall Rating 2.0222249/5Overall Rating 2.0222249/5rating 2.0222249rating 2.0222249rating 2.0222249
90% Would Recommend
100% Business Response
Latest Review about 6 hours ago

Reviews


NB
Nichole B.
Suffolk, VA
2017 Hyundai Santa Fe S
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/19/2019 Category: Service
Wonderful experience
I have nothing but wonderful things to say about my visit with y'all!! From as soon as I walked through the door to the time I had my Sante FE serviced! I was called and emailed every step of the way by Jerry, he is awesome!

BG
Brandon G.
Portsmouth, VA
2017 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/19/2019 Category: Service
Great place to buy a car
Great service, great staff!

MS
Michael S.
Newport News, VA
2017 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/19/2019 Category: Service
Great Service
Great service, great prices. Jerry Altares is a great Service Rep, always personable and provides great information.

DH
Denene Evette H.
Portsmouth, VA
2016 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/19/2019 Category: Service
Service excellence!
Great service and I didn't have to wait long!

GG
Greg G.
Portsmouth, VA
2010 Hyundai Accent
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/19/2019 Category: Service
Service is satisfactorily
Our service advisor Sam did explained very well what needs to be done in our car and was patient enough to call again our warranty/insurance provider when I asked him to double the coverage of our warranty. So it ended up that the warranty covered most of the repair expenses. We are truly grateful for that.

Verified Customer
Chesapeake, VA
2013 Hyundai Santa Fe S
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
03/19/2019 Category: Service
Return
Had to come this time for no reason. Should've passed inspection the 1st time.

LB
Loleta B.
Norfolk, VA
2012 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/18/2019 Category: Service
Quick and effective
Everyone was nice and I was in and out.

MF
Maureen F.
Suffolk, VA
2013 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/15/2019 Category: Service
Explained in detail the service to be preformed.
Explained service in detail.
Olivia R., SERVICE MANAGER from Hall Hyundai Chesapeake responded on 03/18/2019

Thank you for your five star review!

Olivia Richardson
Service Director
Hall Hyundai Chesapeake
757-966-7235

NR
Natalya R.
Portsmouth, VA
2014 Hyundai Santa Fe S
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/15/2019 Category: Service
clean waiting area with great coffee
I didn't have to wait as long as I expected and my car runs great..
Olivia R., SERVICE MANAGER from Hall Hyundai Chesapeake responded on 03/18/2019

Thank you for your five star review!

Olivia Richardson
Service Director
Hall Hyundai Chesapeake
757-966-7235

WB
Wayland B.
Portsmouth, VA
2015 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/15/2019 Category: Service
Oil Change
Quick and fast scheduled oil change with no problems
Olivia R., SERVICE MANAGER from Hall Hyundai Chesapeake responded on 03/18/2019

Thank you for your five star rating!

Olivia Richardson
Service Director
Hall Hyundai Chesapeake
757-966-7235

TR
Thurman R.
Portsmouth, VA
2013 Hyundai Santa Fe S
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/15/2019 Category: Service
Great communication
Ordered parts, fixed the first time and communicated with a status and completion time.
Courtesy Van driver was awesome, no wait time at the dealership or when he came to pick me up!!! Class act young man!

Thanks!!!!
Olivia R., SERVICE MANAGER from Hall Hyundai Chesapeake responded on 03/18/2019

Thank you so much for taking the time to write your feedback and leave a great review!

Olivia Richardson
Service Director
Hall Hyundai Chesapeake
757-966-7235

MS
Martha S.
Suffolk, VA
2013 Hyundai Sonata
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
03/14/2019 Category: Service
Good place
Just wish they didn’t try to sell me extra services,
Olivia R., SERVICE MANAGER from Hall Hyundai Chesapeake responded on 03/15/2019

Thank you for taking the time to leave a review with your feedback, as it is key to our success!

Olivia Richardson
Service Director
Hall Hyundai Chesapeake
757-966-7235

DB
Deborah B.
Suffolk, VA
2017 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/14/2019 Category: Service
excellent customer service
I had to bring in my sonata for an oil change a tire rotation and a recall on my car on Monday march 11th customer service was great as always I never have any problems Jerry is my service advisor and when I bring in my car for service I prefer to talk to Jerry he's nice and have always gave me great customer service don't get me wrong I have dealt with other service advisors but Jerry you're the best to me and keep up the good work.
Olivia R., SERVICE MANAGER from Hall Hyundai Chesapeake responded on 03/15/2019

THANK YOU! for leaving your feedback about your experience with Jerry! He does a great job!

Olivia Richardson
Service Director
Hall Hyundai Chesapeake
757-966-7235

SP
Stephen P.
Hampton, VA
2016 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/14/2019 Category: Service
Great Customer Service
I receive the best customer service every time I return. Every person makes me feel welcome.
Olivia R., SERVICE MANAGER from Hall Hyundai Chesapeake responded on 03/15/2019

Thank you for taking the time to submit a five star review!

Olivia Richardson
Service Director
Hall Hyundai Chesapeake
757-966-7235

HB
Howard B.
Portsmouth, VA
2013 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/13/2019 Category: Service
Great personnel.
Great Personnel.
Olivia R., SERVICE MANAGER from Hall Hyundai Chesapeake responded on 03/14/2019

Thank you for taking the time to submit a five star review!

Olivia Richardson
Service Director
Hall Hyundai Chesapeake
757-966-7235

Verified Customer
Portsmouth, VA
2013 Hyundai Sonata
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
03/12/2019 Category: Service
Good customer service
Yes, the service you receive is great
Olivia R., SERVICE MANAGER from Hall Hyundai Chesapeake responded on 03/14/2019

Thank you for your five star review!

Olivia Richardson
Service Director
Hall Hyundai Chesapeake
757-966-7235

ES
Edward S.
Virginia Beach, VA
2018 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/12/2019 Category: Service
Very Flexible
Just how I told Gabby, your team worked with me and added an oil change service to my services without any hassle and I was out the door in 2 hours. Being in the military and asking for time off to get your car worked on you think here it goes all day in here, but my boss was shocked when I was back before lunchtime. Thank you to you and the Hall Hyundai Team
Olivia R., SERVICE MANAGER from Hall Hyundai Chesapeake responded on 03/14/2019

Thank you do much for taking the time to submit a five star review and leave your feedback!

Olivia Richardson
Service Director
Hall Hyundai Chesapeake
757-966-7235

KY
Kevin Y.
Portsmouth, VA
2007 Hyundai Entourage
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
03/12/2019 Category: Service
Good job
Jerry is always helpful and keeps me informed about the progress of my vehicle.
Olivia R., SERVICE MANAGER from Hall Hyundai Chesapeake responded on 03/14/2019

Thank you for submitting a five star rating!

Olivia Richardson
Service Director
Hall Hyundai Chesapeake
757-966-7235

EC
Esther C.
Norfolk, VA
2015 Hyundai Sonata
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
03/12/2019 Category: Service
Consistently Professional and Kind
Service visits are sometimes equivalent to visiting a friend.
Olivia R., SERVICE MANAGER from Hall Hyundai Chesapeake responded on 03/14/2019

Thank you for taking the time to submit a review!

Olivia Richardson
Service Director
Hall Hyundai Chesapeake
757-966-7235

JW
Jennifer W.
Suffolk, VA
2013 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/12/2019 Category: Service
Service on my vehicle.
Very pleased with our service
Olivia R., SERVICE MANAGER from Hall Hyundai Chesapeake responded on 03/14/2019

Thank you for your review!

Olivia Richardson
Service Director
Hall Hyundai Chesapeake
757-966-7235