Overview

Overall Rating 4.43/5Overall Rating 4.43/5Overall Rating 4.43/5Overall Rating 4.43/5rating 4.43

1371 Reviews

ReScore Reviews™ (43)

ReScore
Overall Rating 4.2790681/5Overall Rating 4.2790681/5Overall Rating 4.2790681/5Overall Rating 4.2790681/5rating 4.2790681
Original
Overall Rating 2.0465126/5Overall Rating 2.0465126/5rating 2.0465126rating 2.0465126rating 2.0465126
90% Would Recommend
100% Business Response
Latest Review about 14 hours ago

Reviews


JJ
James J.
Portsmouth, VA
2015 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/16/2018 Category: Service
Business as it should be done
As usual I dealt with Jerry Alteres in the service department and as usual the visit ran smoothly, my car was serviced quickly with no additional surprise fees, and the quality of the work is what you expect from a dealership. I won’t take my car anywhere else to be serviced. This is the second Hyundai I have purchased from Hall, when I purchase my next one it will also be at this location, I could not give a stronger recommendation, if you’re in the market, this is the location you want to deal with.

Verified Customer
Suffolk, VA
2018 Hyundai Santa Fe S
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/16/2018 Category: Service
Engine Light
Great!!!!

Verified Customer
Portsmouth, VA
2011 Hyundai Sonata
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
11/15/2018 Category: Service
Terrible
I will not return my service advisor was rude and did not return my calls at a reasonable time
Olivia R., SERVICE MANAGER from Hall Hyundai Chesapeake responded on 11/15/2018

I'm sorry to see our service did not meet expectations. I apologize for any frustrations or inconveniences your visit with us may have caused you. Please accept my apology on behalf of Hall Hyundai. If you would like to discuss this situation further please feel no hesitation in contacting me directly.

Olivia Richardson
Service Director
Hall Hyundai Chesapeake
757-966-7235

Verified Customer
Portsmouth, VA
2016 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/14/2018 Category: Service
Vehicle got in and out within a day
Had a dead battery, was able to fit us in last minute on a saturday, and got the vehicle back right before they closed, so we didn’t have to wait until Monday.
Olivia R., SERVICE MANAGER from Hall Hyundai Chesapeake responded on 11/15/2018

Thank you for taking the time to submit a five star rating!

Olivia Richardson
Service Director
Hall Hyundai Chesapeake
757-966-7235

SB
Shirley B.
Suffolk, VA
2006 Hyundai Azera
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
11/13/2018 Category: Service
Great work
Good
Olivia R., SERVICE MANAGER from Hall Hyundai Chesapeake responded on 11/14/2018

Thank you for taking the time to submit a review!

Olivia Richardson
Service Director
Hall Hyundai Chesapeake
757-966-7235

Verified Customer
Portsmouth, VA
2008 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/13/2018 Category: Service
Service
Great Job
Olivia R., SERVICE MANAGER from Hall Hyundai Chesapeake responded on 11/14/2018

Thank you for your five star rating!

Olivia Richardson
Service Director
Hall Hyundai Chesapeake
757-966-7235

DM
Darcy M.
Portsmouth, VA
2017 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/13/2018 Category: Service
Elantra Service
I've been to many dealerships in the past. Some have been phenomenal and went above n beyond in service and fair pricing. Some have been horrible and I never went back. Hall has been good so far and the people are nice. I will return and recommend them.
Olivia R., SERVICE MANAGER from Hall Hyundai Chesapeake responded on 11/14/2018

Thank you for taking the time to submit a 5 star review and leave your feedback!

Olivia Richardson
Service Director
Hall Hyundai Chesapeake
757-966-7235

SB
Stephen B.
Portsmouth, VA
2018 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/12/2018 Category: Service
Excellent Job
Hall Hyundai did an excellent job of taking care of my vehicle as always. The even went above and beyond by bringing the car to my wife's job when it was done because she wasn't going to be done with work before the service department closed. We will continue to bring the car there for all of it's service needs.
Olivia R., SERVICE MANAGER from Hall Hyundai Chesapeake responded on 11/12/2018

Thank you for taking the time to submit a review and leave your feedback about your experience! We look forward to maintaining your satisfaction in the future!

Olivia Richardson
Service Director
Hall Hyundai Chesapeake
757-966-7235

MP
Maria P.
Hampton, VA
2015 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/11/2018 Category: Service
Excelent service.
Friendly staff, fast on the turn around on servicing the vehicle (short wait time)
Olivia R., SERVICE MANAGER from Hall Hyundai Chesapeake responded on 11/12/2018

Thank you for taking the time to submit a five star review and leave your feedback!

Olivia Richardson
Service Director
Hall Hyundai Chesapeake
757-966-7235

SF
Spencer F.
Ivor, VA
2017 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/10/2018 Category: Service
Will return
It was great service!
Olivia R., SERVICE MANAGER from Hall Hyundai Chesapeake responded on 11/12/2018

Thank you for your five star review!

Olivia Richardson
Service Director
Hall Hyundai Chesapeake
757-966-7235

Verified Customer
Portsmouth, VA
2018 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/09/2018 Category: Service
Everything
Everythinf
Olivia R., SERVICE MANAGER from Hall Hyundai Chesapeake responded on 11/12/2018

Thank you for your five star review!

Olivia Richardson
Service Director
Hall Hyundai Chesapeake
757-966-7235

CH
Carolyn H.
Suffolk, VA
2011 Hyundai Santa Fe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/07/2018 Category: Service
Very pleased
Jerry Altair’s always provides EXCELLENT service with a friendly smile. We are also pleased with the technicians ability to detect problems.
Olivia R., SERVICE MANAGER from Hall Hyundai Chesapeake responded on 11/07/2018

Thank you for your five star rating and feedback about your visit!

Olivia Richardson
Service Director
Hall Hyundai Chesapeake
757-966-7235

JC
John C.
Carrollton, VA
2016 Hyundai Veloster
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/07/2018 Category: Service
Ready to serve
Hall Hyundai Chesapeake is always ready when I get there for my cars scheduled services.
The work they said they were going to was done, as well as a recall that I wasn't even aware of.
Thanks!
Olivia R., SERVICE MANAGER from Hall Hyundai Chesapeake responded on 11/07/2018

Thank you for taking the time to submit a five star rating and leave your feedback about your experience!

Olivia Richardson
Service Director
Hall Hyundai Chesapeake
757-966-7235

MS
Makeena S.
Portsmouth, VA
2013 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/06/2018 Category: Service
Great Service
Hall Hyundai Chesapeake provided great service.
Olivia R., SERVICE MANAGER from Hall Hyundai Chesapeake responded on 11/07/2018

Thank you for your five star rating!

Olivia Richardson
Service Director
Hall Hyundai Chesapeake
757-966-7235

Verified Customer
Chesapeake, VA
2005 Hyundai Sonata
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
11/06/2018 Category: Service
Friendly people
From service people to cashier friendly
Olivia R., SERVICE MANAGER from Hall Hyundai Chesapeake responded on 11/07/2018

Thank you for taking the time to submit a review!

Olivia Richardson
Service Director
Hall Hyundai Chesapeake
757-966-7235

RG
Rebecca G.
Chesapeake, VA
2013 Hyundai Santa Fe S
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
11/04/2018 Category: Service
Tires
I had my tires filled with nitrogen. They drained the air and filled with nitrogen.
Olivia R., SERVICE MANAGER from Hall Hyundai Chesapeake responded on 11/05/2018

I'm sorry to see our service did not meet expectations. Please give me a call at your earliest opportunity so I may be able to assist in earning your satisfaction!

Olivia Richardson
Service Director
Hall Hyundai Chesapeake
757-966-7235

MP
Mildred P.
Suffolk, VA
2014 Hyundai Accent
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/03/2018 Category: Service
Always receive great service
The staff are friendly, engaging, helpful, and provide excellent service in a professional manner.
Olivia R., SERVICE MANAGER from Hall Hyundai Chesapeake responded on 11/05/2018

Thank you for your five star review!

Olivia Richardson
Service Director
Hall Hyundai Chesapeake
757-966-7235

PB
Pamela B.
Virginia Beach, VA
2015 Hyundai Veloster
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/03/2018 Category: Service
Quick!
Quick and thorough service!
Olivia R., SERVICE MANAGER from Hall Hyundai Chesapeake responded on 11/05/2018

Thank you for taking the time to submit a five star rating!

Olivia Richardson
Service Director
Hall Hyundai Chesapeake
757-966-7235

CR
Courtney R.
Chesapeake, VA
2018 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/02/2018 Category: Service
Hall Hyundai is the best
Hall has excellent customer service and if I have any issues or concerns they address them right away. They take great care of me.
Olivia R., SERVICE MANAGER from Hall Hyundai Chesapeake responded on 11/05/2018

Thank you for taking the time to submit a five star rating!

Olivia Richardson
Service Director
Hall Hyundai Chesapeake
757-966-7235

RT
Richard T.
Suffolk, VA
2017 Hyundai Elantra
Verified Customer
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
11/02/2018 Category: Service
Vehicle is a lemon
2017 Hyundai has constant engine failure.
Olivia R., SERVICE MANAGER from Hall Hyundai Chesapeake responded on 11/05/2018

Thank you for taking the time to submit a review and leave your feedback. I'm sorry to hear our service did not meet expectations. If there might be anything I can do to assist in earning your satisfaction please don't hesitate to give me a call!

Olivia Richardson
Service Director
Hall Hyundai Chesapeake
757-966-7235

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