Overview

Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5
4.7

(2,440 Reviews)

ReScore Reviews™ (36)

ReScore
Overall Rating 4.5/5Overall Rating 4.5/5Overall Rating 4.5/5Overall Rating 4.5/5Overall Rating 4.5/5
Original
Overall Rating 2.2/5Overall Rating 2.2/5Overall Rating 2.2/5Overall Rating 2.2/5Overall Rating 2.2/5
96% Would Recommend
100% Business Response
Latest Review about 7 hours ago

Reviews


RC
Ra'shaun C.
Richmond, VA
2018 Hyundai Sonata
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/09/2020 Category: Service
Great Service Location
Great service and assistance! Always
DERRICK A P., Service Director from Hall Hyundai Newport News responded on 07/09/2020

Thank you so much!

Derrick Phillips
Service Manager
Hall Hyundai Newport News
757-243-2000
derrick.phillips@hallauto.com

Verified Customer
Newport News, VA
2015 Hyundai Elantra
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/08/2020 Category: Service
Great service
Always timely and make sure you understand everything needed to maintain your car.
DERRICK A P., Service Director from Hall Hyundai Newport News responded on 07/08/2020

Thank you so much!

Derrick Phillips
Service Manager
Hall Hyundai Newport News
757-243-2000
derrick.phillips@hallauto.com

BB
Belinda B.
Newport News, VA
2009 Hyundai Genesis
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/06/2020 Category: Service
The team.....
Great service
DERRICK A P., Service Director from Hall Hyundai Newport News responded on 07/06/2020

Thank you so much!

Derrick Phillips
Service Manager
Hall Hyundai Newport News
757-243-2000
derrick.phillips@hallauto.com

MP
Monteir P.
Newport News, VA
2010 Hyundai Elantra Touring
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/06/2020 Category: Service
Excellent customer service
We received excellent customer service on our last visit.
DERRICK A P., Service Director from Hall Hyundai Newport News responded on 07/06/2020

Thank you so much!

Derrick Phillips
Service Manager
Hall Hyundai Newport News
757-243-2000
derrick.phillips@hallauto.com

SG
Sandra G.
Gloucester, VA
2015 Hyundai Santa Fe
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/06/2020 Category: Service
Car repair
I was at Hall Hyundai for a state inspection and oil change.
DERRICK A P., Service Director from Hall Hyundai Newport News responded on 07/06/2020

Thank you so much!

Derrick Phillips
Service Manager
Hall Hyundai Newport News
757-243-2000
derrick.phillips@hallauto.com

Verified Customer
Seaford, VA
2010 Hyundai Genesis
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/03/2020 Category: Service
GETTING GOOD SERVICE
COMPLETE SATISFACTION
DERRICK A P., Service Director from Hall Hyundai Newport News responded on 07/03/2020

Thank you so much!

Derrick Phillips
Service Manager
Hall Hyundai Newport News
757-243-2000
derrick.phillips@hallauto.com

RW
Ronald W.
Yorktown, VA
2011 Hyundai Santa Fe
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/02/2020 Category: Service
the honesty
Derek and Chris you guys rock
DERRICK A P., Service Director from Hall Hyundai Newport News responded on 07/02/2020

Thank you so much!

Derrick Phillips
Service Manager
Hall Hyundai Newport News
757-243-2000
derrick.phillips@hallauto.com

TD
Thomas D.
Newport News, VA
2016 Hyundai Accent
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/02/2020 Category: Service
Excellent service on every visit to date.
I purchased my Hyundai new in 2016, and to date have never taken it anywhere but Hall Hyundai for service. The staff there has always been very professional, courteous, friendly and helpful. The facilities are always very clean, which is of course a very important concern during the Corona Virus crisis. I have always been extremely satisfied with the service.
DERRICK A P., Service Director from Hall Hyundai Newport News responded on 07/02/2020

Thank you so much!

Derrick Phillips
Service Manager
Hall Hyundai Newport News
757-243-2000
derrick.phillips@hallauto.com

MB
Mary B.
Hampton, VA
2020 Hyundai Venue
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/02/2020 Category: Service
Great Service!
Hall Hyundai sends reminders of services due. They service it in a timely manor and provide a comfortable space if you prefer to wait.
My experience with them has always been met with friendly and professional attention.
DERRICK A P., Service Director from Hall Hyundai Newport News responded on 07/02/2020

Thank you so much!

Derrick Phillips
Service Manager
Hall Hyundai Newport News
757-243-2000
derrick.phillips@hallauto.com

TO
Thomas O.
Newport News, VA
2006 Hyundai Sonata
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/02/2020 Category: Service
Tom
Great Customer Service, very satisfied
DERRICK A P., Service Director from Hall Hyundai Newport News responded on 07/02/2020

Thank you so much!

Derrick Phillips
Service Manager
Hall Hyundai Newport News
757-243-2000
derrick.phillips@hallauto.com

Verified Customer
Gloucester, VA
2017 Hyundai Santa Fe Sport
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/01/2020 Category: Service
Fast Service
Service was fast and easy.
DERRICK A P., Service Director from Hall Hyundai Newport News responded on 07/01/2020

Thank you so much!

Derrick Phillips
Service Manager
Hall Hyundai Newport News
757-243-2000
derrick.phillips@hallauto.com

AJ
Arlin J.
Gloucester, VA
2015 Hyundai Elantra
Verified Customer
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
06/29/2020 Category: Service
Service issues
Not happy
DERRICK A P., Service Director from Hall Hyundai Newport News responded on 06/29/2020

Have we been able to duplicate the bad reception yet? 

Derrick Phillips
Service Manager
Hall Hyundai Newport News
757-243-2000
derrick.phillips@hallauto.com

JB
James B.
Newport News, VA
2005 Hyundai Elantra
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/28/2020 Category: Service
Easy to arrange & accomplish
Brenda Messer always takes care of us
DERRICK A P., Service Director from Hall Hyundai Newport News responded on 06/29/2020

Thank you very much!

Derrick Phillips
Service Manager
Hall Hyundai Newport News
757-243-2000
derrick.phillips@hallauto.com

Verified Customer
Yorktown, VA
2016 Hyundai Tucson
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/27/2020 Category: Service
Updated review
My original complaint was with the actual service technician. The issue was promptly and professionally resolved by Ms. Greer. Mr. Phillips provided follow up to ensure the issue had been resolved. Thank you both!

Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
06/27/2020 Category: Service
Not sure
Just inspect the work and make sure it was done.
DERRICK A P., Service Director from Hall Hyundai Newport News responded on 06/27/2020

Thank you for letting me know this. I will watch the video of your service and will be in touch with you .

Derrick Phillips
Service Manager
Hall Hyundai Newport News
757-243-2000
derrick.phillips@hallauto.com

Verified Customer
Yorktown, VA
2016 Hyundai Sonata Hybrid
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/26/2020 Category: Service
Always a great experience!
I’ve been taking my car to Hall Hyundai for service since I purchased it four years ago. I’m very satisfied.
DERRICK A P., Service Director from Hall Hyundai Newport News responded on 06/26/2020

Thank you so much!

Derrick Phillips
Service Manager
Hall Hyundai Newport News
757-243-2000
derrick.phillips@hallauto.com