Hall Hyundai Newport News


Overall Rating 4.65/5Overall Rating 4.65/5Overall Rating 4.65/5Overall Rating 4.65/5rating 4.65

1130 Reviews

ReScore Reviews™ (17)

ReScore
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5rating 4.0
Original
Overall Rating 2.0/5Overall Rating 2.0/5rating 2.0rating 2.0rating 2.0
95% Would Recommend
100% Business Response
Latest Review about 4 hours ago
Angela D. on 10/18/2017
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"5 star service"
In and out for routine maintenance love it
Vehicle: 2015 Hyundai Sonata
Category: Service
Service Date: 10/16/2017
Service Type: Maintenance
Review Created: 10/18/2017 05:10 PM
Derrick A P., Service Director at Hall Hyundai Newport News responded on 10/18/2017

Thanks so much!!!

Derrick Phillips
Service Manager
Hall Hyundai Newport News
757-243-2000
derrick.phillips@hallauto.com
James C. on 10/18/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"SERVICE at it's BEST!"
Called in for an inspection, oil change, replace on minor light (turned out to be three) at !0:00am, told if I could come in a 10:15, SAME DAY, two hours later, ALL issues taken care of! Thanks to a great service team and my GREAT service writer BRENDA!
Vehicle: 2012 Hyundai Tucson
Category: Service
Service Date: 10/16/2017
Service Type: Repair
Review Created: 10/18/2017 12:51 PM
Derrick A P., Service Director at Hall Hyundai Newport News responded on 10/18/2017

Thank you so much for the great review!

Derrick Phillips
Service Manager
Hall Hyundai Newport News
757-243-2000
derrick.phillips@hallauto.com
Verified Customer on 10/18/2017
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"Oil change, state inspection"
I called in at 11am, was offered a time slot almost immediately. Arrived around 12:00, checked out about an hour later.
Vehicle: 2011 Hyundai Santa Fe
Category: Service
Service Date: 10/14/2017
Service Type: Maintenance
Review Created: 10/18/2017 07:40 AM
Derrick A P., Service Director at Hall Hyundai Newport News responded on 10/18/2017

Thank you so much!

Derrick Phillips
Service Manager
Hall Hyundai Newport News
757-243-2000
derrick.phillips@hallauto.com
RICHARD E. on 10/18/2017
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"Too exspensive"
70 dollars for oil change and tire rotation is just way too costly! Same service available for less than half the cost at other businesses. My Nissan dealer does oil changes for free and $20 for tire rotation.
Vehicle: 2013 Hyundai Azera
Category: Service
Service Date: 10/13/2017
Service Type: Maintenance
Review Created: 10/18/2017 05:24 AM
Derrick A P., Service Director at Hall Hyundai Newport News responded on 10/18/2017

Thanks!

Derrick Phillips
Service Manager
Hall Hyundai Newport News
757-243-2000
derrick.phillips@hallauto.com
Jean J. on 10/17/2017
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"Excellent Customer Service"
The Service Representative did a very good job at managing my expectations for this maintenance service and recall. The best part is that he met all of my expectations! Thanks.
Vehicle: 2011 Hyundai Sonata
Category: Service
Service Date: 10/14/2017
Service Type: Repair
Review Created: 10/17/2017 02:48 PM
Derrick A P., Service Director at Hall Hyundai Newport News responded on 10/17/2017

Thanks for the kind words and 5 star rating!!!

Derrick Phillips
Service Manager
Hall Hyundai Newport News
757-243-2000
derrick.phillips@hallauto.com
Rebecca B. on 10/16/2017
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"Good service"
I was going to another service center in Hampton and had absolutely terrible experiences so I decided to make the 20 minute drive to Hall and will never go to another service center. Great experience! Friendly, fast, understanding and I am never told I need service that I know I don’t. (The last place I went tried to tell me I needed new tail lights when I asked to see the broken ones suddenly they worked again).
Vehicle: 2013 Hyundai Elantra Co
Category: Service
Service Date: 10/11/2017
Service Type: Repair
Review Created: 10/16/2017 05:47 PM
Derrick A P., Service Director at Hall Hyundai Newport News responded on 10/16/2017

Thank you so much for those great words!!

Derrick Phillips
Service Manager
Hall Hyundai Newport News
757-243-2000
derrick.phillips@hallauto.com
Verified Customer on 10/15/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Hooked on Hyundai"
Brenda, the service advisor, is fantastic. She always goes the extra mile to help her customers.
Vehicle: 2010 Hyundai Santa Fe
Category: Service
Service Date: 10/11/2017
Service Type: Repair
Review Created: 10/15/2017 06:42 PM
Derrick A P., Service Director at Hall Hyundai Newport News responded on 10/16/2017

Thank you very much. I think Brenda is awesome  too.

Derrick Phillips
Service Manager
Hall Hyundai Newport News
757-243-2000
derrick.phillips@hallauto.com
Verified Customer on 10/14/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Everyone was nice and the work that was done was compleed in a timely matter."
I was very pleased with my visit to Hall's. My only concern was a comment that the lady that waited on me. She went out to my car to get an odometer reading and when she came back in she said to me that I needed for my children to buy me for Christmas some protective floor mats for my car to protect the carpeting, that the ones I had moved and I needed better ones. She also said that they could fine really nice ones, and even though I probably did not need anything(for Christmas) that would be a great gift from them. It is not for her to say if I need anything or not and the clear floor mats I have work for me. Comments of this nature should not be made. She has no idea of the status of my or my children's needs or finances at this time and even though I can take care of business it is not up to her to make that assumption or comment to me or anyone else. This matter needs to be addressed so that any other comments or opinions that have not been asked for are not provided.
Vehicle: 2017 Hyundai Elantra
Category: Service
Service Date: 10/07/2017
Service Type: Maintenance
Review Created: 10/14/2017 06:32 AM
Derrick A P., Service Director at Hall Hyundai Newport News responded on 10/14/2017

Thank you so much!!!!

Derrick Phillips
Service Manager
Hall Hyundai Newport News
757-243-2000
derrick.phillips@hallauto.com
Robert W. on 10/13/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"We have always been treated like family. Everyone I have ever talked to there go out of their way to make sure everything is perfect."
Hall Hyundai makes it easy for us to get our car serviced and we are treated with the utmost respect. When I get ready to buy another car I will certainly be visiting Hall Hyundai. THANKS FOR THE GREAT SERVICE.
Vehicle: 2009 Hyundai Sonata
Category: Service
Service Date: 10/11/2017
Service Type: Maintenance
Review Created: 10/13/2017 11:38 AM
Derrick A P., Service Director at Hall Hyundai Newport News responded on 10/13/2017

Thank you very much for those amazing comments!

Derrick Phillips
Service Manager
Hall Hyundai Newport News
757-243-2000
derrick.phillips@hallauto.com
Philip Q. on 10/13/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Friendly service reps"
Serviceman was friendly and got my car out in a timely manner
Vehicle: 2014 Hyundai Genesis Co
Category: Service
Service Date: 10/11/2017
Service Type: Maintenance
Review Created: 10/13/2017 11:06 AM
Derrick A P., Service Director at Hall Hyundai Newport News responded on 10/13/2017

Thank you so much!

Derrick Phillips
Service Manager
Hall Hyundai Newport News
757-243-2000
derrick.phillips@hallauto.com
Miyoun B. on 10/13/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Best worker"
Great service
Vehicle: 2013 Hyundai Elantra
Category: Service
Service Date: 10/05/2017
Service Type: Maintenance
Review Created: 10/13/2017 05:40 AM
Derrick A P., Service Director at Hall Hyundai Newport News responded on 10/13/2017

Thank you so much!

Derrick Phillips
Service Manager
Hall Hyundai Newport News
757-243-2000
derrick.phillips@hallauto.com
Ralph C. on 10/11/2017
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"Brenda always makes the visit a pleasant experience"
My oil change was done on time. Parts were ordered for my next visit.
Vehicle: 2013 Hyundai Genesis
Category: Service
Service Date: 10/06/2017
Service Type: Maintenance
Review Created: 10/11/2017 01:28 PM
Derrick A P., Service Director at Hall Hyundai Newport News responded on 10/11/2017

Thanks! 

Derrick Phillips
Service Manager
Hall Hyundai Newport News
757-243-2000
derrick.phillips@hallauto.com
Verified Customer on 10/10/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"...."
....
Vehicle: 2009 Hyundai Elantra
Category: Service
Service Date: 10/06/2017
Service Type: Maintenance
Review Created: 10/10/2017 03:10 PM
Derrick A P., Service Director at Hall Hyundai Newport News responded on 10/10/2017

Thank you so much!

Derrick Phillips
Service Manager
Hall Hyundai Newport News
757-243-2000
derrick.phillips@hallauto.com
Ciara W. on 10/10/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Awesome! "
Chris and The service manager (I don't know his name) are my favorites they're always so helpful!!!
Vehicle: 2011 Hyundai Sonata
Category: Service
Service Date: 10/06/2017
Service Type: Maintenance
Review Created: 10/10/2017 01:36 PM
Derrick A P., Service Director at Hall Hyundai Newport News responded on 10/10/2017

Thank you for those awesome comments!

Derrick Phillips
Service Manager
Hall Hyundai Newport News
757-243-2000
derrick.phillips@hallauto.com
Paul S. on 10/10/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"x"
x
Vehicle: 2012 Hyundai Sonata
Category: Service
Service Date: 10/04/2017
Service Type: Repair
Review Created: 10/10/2017 12:15 PM
Derrick A P., Service Director at Hall Hyundai Newport News responded on 10/10/2017

Thank you so much!

Derrick Phillips
Service Manager
Hall Hyundai Newport News
757-243-2000
derrick.phillips@hallauto.com
Verified Customer on 10/10/2017
Recommended badge inactive Recommended
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"Service"
Service was completed in a timely manner
Vehicle: 2011 Hyundai Sonata
Category: Service
Service Date: 10/04/2017
Service Type: Maintenance
Review Created: 10/10/2017 06:36 AM
Derrick A P., Service Director at Hall Hyundai Newport News responded on 10/10/2017

Thanks for the rating!

Derrick Phillips
Service Manager
Hall Hyundai Newport News
757-243-2000
derrick.phillips@hallauto.com
Joseph K. on 10/09/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Service "
Brenda Messer and the service crew do an amazing job, very pleased!!
Vehicle: 2005 Hyundai Tucson
Category: Service
Service Date: 10/05/2017
Service Type: Maintenance
Review Created: 10/09/2017 01:03 PM
Derrick A P., Service Director at Hall Hyundai Newport News responded on 10/09/2017

Thank you very much !!!

Derrick Phillips
Service Manager
Hall Hyundai Newport News
757-243-2000
derrick.phillips@hallauto.com
KATHYE A. on 10/09/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Great service"
They took the time to service my car and tell tell what I would need to have addressed before having it inspected next month
Vehicle: 2013 Hyundai Elantra
Category: Service
Service Date: 10/03/2017
Service Type: Repair
Review Created: 10/09/2017 11:46 AM
Ivory G. on 10/09/2017
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"convenious"
Great service
Vehicle: 2015 Hyundai Santa Fe S
Category: Service
Service Date: 10/05/2017
Service Type: Repair
Review Created: 10/09/2017 11:15 AM
Derrick A P., Service Director at Hall Hyundai Newport News responded on 10/09/2017

Thank you so much!

Derrick Phillips
Service Manager
Hall Hyundai Newport News
757-243-2000
derrick.phillips@hallauto.com
Verified Customer on 10/09/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Great and expedient services "
*****
Vehicle: 2013 Hyundai Sonata
Category: Service
Service Date: 10/03/2017
Service Type: Repair
Review Created: 10/09/2017 05:50 AM
Derrick A P., Service Director at Hall Hyundai Newport News responded on 10/09/2017

Thank you so much!

Derrick Phillips
Service Manager
Hall Hyundai Newport News
757-243-2000
derrick.phillips@hallauto.com
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