Hall Hyundai Newport News


Overall Rating 4.66/5Overall Rating 4.66/5Overall Rating 4.66/5Overall Rating 4.66/5rating 4.66

1289 Reviews

ReScore Reviews™ (17)

ReScore
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5rating 4.0
Original
Overall Rating 2.0/5Overall Rating 2.0/5rating 2.0rating 2.0rating 2.0
95% Would Recommend
100% Business Response
Latest Review about 13 hours ago
Sharon T. on 01/19/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Fast and friendly service"
Always fast and friendly service!!
Vehicle: 2013 Hyundai Sonata
Category: Service
Service Date: 01/13/2018
Service Type: Repair
Review Created: 01/19/2018 08:01 PM
Derrick A P., Service Director at Hall Hyundai Newport News responded on 01/20/2018

Thank you so much!

Derrick Phillips
Service Manager
Hall Hyundai Newport News
757-243-2000
derrick.phillips@hallauto.com
Heldur L. on 01/19/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Great Service and Pricing...as always"
Have been going to Hall Hyundai in Newport News since 2010 and have bought and serviced a number of cars there. I have always come out of there with a smile and a discount, excellent service, or a special service favor. The Service department is the dealerships crown jewel due to the great service managers they have had over the years -- in particular Brenda Messer who has been there about 14 years or so. When she retires she will be IMPOSSIBLE to replace. The dealership, although relatively small, has a big heart and is always willing to work with you and give the customer a break, whether it be on a car, servicing or just going the little bit extra for you. I have been a very satisfied customer of the Hyundai brand and of the dealership since 2010.
Vehicle: 2012 Hyundai Santa Fe
Category: Service
Service Date: 01/13/2018
Service Type: Repair
Review Created: 01/19/2018 07:06 PM
Derrick A P., Service Director at Hall Hyundai Newport News responded on 01/19/2018

Thank you very much for the kind words!

Derrick Phillips
Service Manager
Hall Hyundai Newport News
757-243-2000
derrick.phillips@hallauto.com
Edward K. on 01/19/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Amazing Service Per Usual"
My title, "Amazing Service Per Usual", sums up my experience. Brenda and Chris ALWAYS take good care of me and my vehicle. I love how they check all aspects about the vehicle, and make recommendations to ensure the longevity of my vehicle. Additionally, they look for ways to combine services to ensure the most economical value for every member.
Vehicle: 2005 Hyundai Sonata
Category: Service
Service Date: 01/17/2018
Service Type: Maintenance
Review Created: 01/19/2018 12:08 PM
Derrick A P., Service Director at Hall Hyundai Newport News responded on 01/19/2018

Thank you so much!

Derrick Phillips
Service Manager
Hall Hyundai Newport News
757-243-2000
derrick.phillips@hallauto.com
Brenda S. on 01/19/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Customer service"
Customer service is OUTSTANDING
Vehicle: 2010 Hyundai Genesis
Category: Service
Service Date: 01/16/2018
Service Type: Maintenance
Review Created: 01/19/2018 04:16 AM
Derrick A P., Service Director at Hall Hyundai Newport News responded on 01/19/2018

Thank you so much!

Derrick Phillips
Service Manager
Hall Hyundai Newport News
757-243-2000
derrick.phillips@hallauto.com
Barbara W. on 01/18/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"State inspection and serpentine belt replaced"
Very pleased with the service I received on Tuesday. My service was done in adequate amount of time. The waiting area is very comfortable to wait in and everyone is very pleasant to work with.
Vehicle: 2009 Hyundai Sonata
Category: Service
Service Date: 01/16/2018
Service Type: Maintenance
Review Created: 01/18/2018 12:12 PM
Derrick A P., Service Director at Hall Hyundai Newport News responded on 01/18/2018

Thank you so much!

Derrick Phillips
Service Manager
Hall Hyundai Newport News
757-243-2000
derrick.phillips@hallauto.com
James R. on 01/18/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Great Service representative (Ms Brenda)"
Great Service....great service representative (Ms Brenda)
Vehicle: 2009 Hyundai Genesis
Category: Service
Service Date: 12/21/2017
Service Type: Repair
Review Created: 01/18/2018 09:03 AM
Derrick A P., Service Director at Hall Hyundai Newport News responded on 01/18/2018

Thank you so much!

Derrick Phillips
Service Manager
Hall Hyundai Newport News
757-243-2000
derrick.phillips@hallauto.com
Verified Customer on 01/18/2018
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"Clean, friendly but wait time is to long."
Over all I will continue to bring my car to them. I have to wait because I can't drop it off and get back to get it, so I have to wait.
Vehicle: 2016 Hyundai Elantra
Category: Service
Service Date: 01/15/2018
Service Type: Maintenance
Review Created: 01/18/2018 05:48 AM
Derrick A P., Service Director at Hall Hyundai Newport News responded on 01/18/2018

Thank you for the rating. Shoot me an email the next time you’re coming in.

Derrick Phillips
Service Manager
Hall Hyundai Newport News
757-243-2000
derrick.phillips@hallauto.com
Cynthia E. on 01/17/2018
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"Dissatisfied with car wash"
After being told my cars was washed and vacuumed, I was totally dissatisfied with that part of the service. I didn't expect a detailed job but expected better than what I got. Streaks of dirt were on outside of car as well as the inside was not vacuumed. After waiting 2 and 1/2 hours for service to be done, I really didn't want to spend any more time there. I would recommend the business but inform friend not to expect too much from the car wash. Also the service charge was three times the price of the parts, a little pricey.
Vehicle: 2017 Hyundai Santa Fe S
Category: Service
Service Date: 01/15/2018
Service Type: Maintenance
Review Created: 01/17/2018 07:15 PM
Derrick A P., Service Director at Hall Hyundai Newport News responded on 01/17/2018

Thanks for the feedback on your visit . I’ll note your file so that I can personally take care of you on your next visit. 

Derrick Phillips
Service Manager
Hall Hyundai Newport News
757-243-2000
derrick.phillips@hallauto.com
Verified Customer on 01/17/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Very Pleased"
Staff always friendly and curtious. Have been taking my car since 2014 and have not had a problem since.
Vehicle: 2014 Hyundai Sonata
Category: Service
Service Date: 01/11/2018
Service Type: Repair
Review Created: 01/17/2018 12:14 PM
Derrick A P., Service Director at Hall Hyundai Newport News responded on 01/17/2018

Thank you so much!

Derrick Phillips
Service Manager
Hall Hyundai Newport News
757-243-2000
derrick.phillips@hallauto.com
Verified Customer on 01/17/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"BEST SERVICE EVER ( FAST AND SO NICE ) "
I went in to get my air filter changed . It took them 15 mins and they even gave my pup who was with me a doggie treat ! They mean business people they really place you first and even give you tips along the way ( who knew you needed your air filter changed every 4-6 months) Now me and my family can breath clean fresh air again Thanks HALL HYUNDAI !!!
Vehicle: 2017 Hyundai Sonata
Category: Service
Service Date: 01/15/2018
Service Type: Maintenance
Review Created: 01/17/2018 11:14 AM
Derrick A P., Service Director at Hall Hyundai Newport News responded on 01/17/2018

Thank you so much.. we love your pup !!!!

Derrick Phillips
Service Manager
Hall Hyundai Newport News
757-243-2000
derrick.phillips@hallauto.com
Jennifer B. on 01/16/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"From purchase to service..A Plus"
Great purchase experience with Sales Person Chris Meadows. Service experiences have been just as great!
Vehicle: 2017 Hyundai Elantra
Category: Service
Service Date: 01/12/2018
Service Type: Maintenance
Review Created: 01/16/2018 06:34 PM
Derrick A P., Service Director at Hall Hyundai Newport News responded on 01/16/2018

Thank you so much!

Derrick Phillips
Service Manager
Hall Hyundai Newport News
757-243-2000
derrick.phillips@hallauto.com
Carmen M. on 01/16/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Great Customer Service!!!"
Love this place! I always get service with a smile, no matter what I need done :)!!!
Vehicle: 2012 Hyundai Sonata
Category: Service
Service Date: 01/09/2018
Service Type: Repair
Review Created: 01/16/2018 05:50 PM
Derrick A P., Service Director at Hall Hyundai Newport News responded on 01/16/2018

Thank you very much!

Derrick Phillips
Service Manager
Hall Hyundai Newport News
757-243-2000
derrick.phillips@hallauto.com
Verified Customer on 01/16/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Great service "
I love coming here to get my 2 cars serviced.
Vehicle: 2012 Hyundai Sonata
Category: Service
Service Date: 01/12/2018
Service Type: Repair
Review Created: 01/16/2018 05:32 PM
Derrick A P., Service Director at Hall Hyundai Newport News responded on 01/16/2018

Thank you very much!

Derrick Phillips
Service Manager
Hall Hyundai Newport News
757-243-2000
derrick.phillips@hallauto.com
Jill O. on 01/16/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"They keep my Santa Fe in tip top shape it is a 2003"
Always do a wonderful job never try to sell you a service you don't need . I would recommend them to friends and family
Vehicle: 2003 Hyundai Santa Fe
Category: Service
Service Date: 01/13/2018
Service Type: Maintenance
Review Created: 01/16/2018 04:01 PM
Derrick A P., Service Director at Hall Hyundai Newport News responded on 01/16/2018

Thank you very much!

Derrick Phillips
Service Manager
Hall Hyundai Newport News
757-243-2000
derrick.phillips@hallauto.com
Belinda N. on 01/16/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Service"
The Manager/Supervisor is always so very helpful and nice each time I visit. Each time I have had my service he makes sure everything is okay before I leave and very pleasant!
Vehicle: 2015 Hyundai Elantra
Category: Service
Service Date: 01/12/2018
Service Type: Maintenance
Review Created: 01/16/2018 02:19 PM
Derrick A P., Service Director at Hall Hyundai Newport News responded on 01/16/2018

Thank you so much! It’s always great to see you !!!

Derrick Phillips
Service Manager
Hall Hyundai Newport News
757-243-2000
derrick.phillips@hallauto.com
Esther H. on 01/16/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"They go beyond the required duties"
Excellentt
Vehicle: 2015 Hyundai Sonata
Category: Service
Service Date: 12/19/2017
Service Type: Maintenance
Review Created: 01/16/2018 09:33 AM
Derrick A P., Service Director at Hall Hyundai Newport News responded on 01/16/2018

Thank you so much!

Derrick Phillips
Service Manager
Hall Hyundai Newport News
757-243-2000
derrick.phillips@hallauto.com
Donette M. on 01/14/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Service "
Prompt appointment made due to my emergency. Staff was very prompt and extremely helpful. My car was reviewed, I received a call vehicle was ready, everything explained. Extremely professional!
Vehicle: 2012 Hyundai Sonata Hyb
Category: Service
Service Date: 01/09/2018
Service Type: Repair
Review Created: 01/14/2018 05:20 PM
Derrick A P., Service Director at Hall Hyundai Newport News responded on 01/14/2018

Thank you very much!

Derrick Phillips
Service Manager
Hall Hyundai Newport News
757-243-2000
derrick.phillips@hallauto.com
James C. on 01/12/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"On point"
They did a great job.
Vehicle: 2013 Hyundai Elantra
Category: Service
Service Date: 01/10/2018
Service Type: Repair
Review Created: 01/12/2018 12:05 PM
Derrick A P., Service Director at Hall Hyundai Newport News responded on 01/12/2018

Thank you very much!

Derrick Phillips
Service Manager
Hall Hyundai Newport News
757-243-2000
derrick.phillips@hallauto.com
Verified Customer on 01/11/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"A timely appointment took care of my request in a timely mantter"
A timely appointment took care of my request in a timely mantter
Vehicle: 2011 Hyundai Elantra
Category: Service
Service Date: 01/08/2018
Service Type: Repair
Review Created: 01/11/2018 01:48 PM
Derrick A P., Service Director at Hall Hyundai Newport News responded on 01/11/2018

Thank you very much!

Derrick Phillips
Service Manager
Hall Hyundai Newport News
757-243-2000
derrick.phillips@hallauto.com
Danny L. on 01/11/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Always very friendly and efficient. "
Service department is very customer friendly and always service your vehicles on time.
Vehicle: 2012 Hyundai Sonata
Category: Service
Service Date: 01/09/2018
Service Type: Repair
Review Created: 01/11/2018 11:01 AM
Derrick A P., Service Director at Hall Hyundai Newport News responded on 01/11/2018

Thank you so much!

Derrick Phillips
Service Manager
Hall Hyundai Newport News
757-243-2000
derrick.phillips@hallauto.com
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