Overview

Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5
4.7

(2,546 Reviews)

ReScore Reviews™ (65)

ReScore
Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5
Original
Overall Rating 2.4/5Overall Rating 2.4/5Overall Rating 2.4/5Overall Rating 2.4/5Overall Rating 2.4/5
96% Would Recommend
100% Business Response
Latest Review 1 day ago

Reviews


BH
Barbara H.
Yorktown, VA
2014 Hyundai Santa Fe Sport
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/04/2021 Category: Service
Staff knowledge and friendly to work with
Totally empressed with staff and their knowledge and ability
DERRICK A P., Service Director from Hall Hyundai Newport News responded on 05/04/2021

THANK YOU!

Derrick Phillips
Service Manager
Hall Hyundai Newport News
757-243-2000
derrick.phillips@hallauto.com

JL
Jessica L.
Hampton, VA
2020 Hyundai Palisade
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/03/2021 Category: Service
Great service
Kind and courteous. Service completed in a timely manner.
DERRICK A P., Service Director from Hall Hyundai Newport News responded on 05/03/2021

Thank you so much!

Derrick Phillips
Service Manager
Hall Hyundai Newport News
757-243-2000
derrick.phillips@hallauto.com

RZ
Raymond Z.
Hampton, VA
2020 Hyundai Elantra
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/03/2021 Category: Service
15000 mile check & inspection
We had the 15000 mile check up and the safety inspection done, Hall got the car in and back out in an awesome manner. Those folks were busy with previous day overflow and non appointment vehicles, and they stayed efficient all morning! Thanks!
DERRICK A P., Service Director from Hall Hyundai Newport News responded on 05/03/2021

Thank you so much for the great review!

Derrick Phillips
Service Manager
Hall Hyundai Newport News
757-243-2000
derrick.phillips@hallauto.com

JM
Jose M.
Newport News, VA
2013 Hyundai Sonata
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/03/2021 Category: Service
really close to my home
At the receiving bay, some are more friendly and in a good mood in the morning. Another one, not so much; really cut and dried actitute. I noted some customers being treated more deferentially than me, I hope is not because my looks, me being a short man of hispanic background.
DERRICK A P., Service Director from Hall Hyundai Newport News responded on 05/03/2021

Thank you ! Please use my email to schedule any appointment that you'd like. 

Derrick Phillips
Service Manager
Hall Hyundai Newport News
757-243-2000
derrick.phillips@hallauto.com

Verified Customer
Yorktown, VA
2018 Hyundai Elantra
Verified Customer
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
04/29/2021 Category: Service
Customer service just okay
Staff could have been friendlier and more helpful.
DERRICK A P., Service Director from Hall Hyundai Newport News responded on 04/30/2021

Thanks for letting me know. I'll give you a call to discuss how to make your next service better.

Derrick Phillips
Service Manager
Hall Hyundai Newport News
757-243-2000
derrick.phillips@hallauto.com

SC
Sidney C.
Newport News, VA
2021 Hyundai Veloster
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/29/2021 Category: Service
👏 Good Job 👍
Awesome
DERRICK A P., Service Director from Hall Hyundai Newport News responded on 04/29/2021

THANK YOU SO MUCH!

Derrick Phillips
Service Manager
Hall Hyundai Newport News
757-243-2000
derrick.phillips@hallauto.com

GR
Gwendolyn R.
Newport News, VA
2017 Hyundai Tucson
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/02/2021 Category: Service
Excellent experience
Customer service was efficient and courteous. Repair was done in a timely fashion.
DERRICK A P., Service Director from Hall Hyundai Newport News responded on 04/07/2021

Thank you so much!

Derrick Phillips
Service Manager
Hall Hyundai Newport News
757-243-2000
derrick.phillips@hallauto.com

JK
Judith K.
Newport News, VA
2012 Hyundai Elantra
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/01/2021 Category: Service
Oil change and recall service
Always have a good experience with Brenda. She keeps me informed and explains things. Oil change completed along with service for a recall, and replacing battery. Consistent and reliable service.

Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
04/01/2021 Category: Service
Oil change & recall service
Have had pretty consistent and reliable service so I always return to Hall. Had oil change, service for a recall, and found out I needed a new battery. Wasn't expecting that expense but glad it was found so I didn't get stuck with a dead battery.
DERRICK A P., Service Director from Hall Hyundai Newport News responded on 04/01/2021

I'm sorry your visit wasn't a great one. I'll have a meeting with Brenda to discuss what we can do better next time. Please email me with any suggetions to better improve.

Derrick Phillips
Service Manager

Hall Hyundai Newport News
757-243-2000
derrick.phillips@hallauto.com

TY
Tina Y.
Yorktown, VA
2020 Hyundai Elantra
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/31/2021 Category: Service
Everyone is courteous and helpful.
Was able to drive right in to shop. Helped immediately. Service was completed quickly while I waited.
DERRICK A P., Service Director from Hall Hyundai Newport News responded on 03/31/2021

Thank you so much!

Derrick Phillips
Service Manager
Hall Hyundai Newport News
757-243-2000
derrick.phillips@hallauto.com

MK
Michael K.
Williamsburg, VA
2018 Hyundai Santa Fe
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/31/2021 Category: Service
Always there to help with my needs
Great
DERRICK A P., Service Director from Hall Hyundai Newport News responded on 03/31/2021

Thank you very much!

Derrick Phillips
Service Manager
Hall Hyundai Newport News
757-243-2000
derrick.phillips@hallauto.com

Verified Customer
Gloucester, VA
2018 Hyundai Tucson
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/30/2021 Category: Service
Efficient and professional service
I took the car in for a recall and scheduled a separate appointment for scheduled maintenance. Both were performed as scheduled and my car was ready within a couple of hours. Check in and out we're seamless. Can't ask for much more and I appreciate the staff at this Hyundai service department.
DERRICK A P., Service Director from Hall Hyundai Newport News responded on 03/31/2021

Thank you so much!

Derrick Phillips
Service Manager
Hall Hyundai Newport News
757-243-2000
derrick.phillips@hallauto.com

WE
William E.
Hampton, VA
2021 Hyundai Palisade
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/29/2021 Category: Service
Service Department takes care of you
Bought my first Hyundai, and brought it in for its first service.
The Service Manager spoke to me when I picked it up and said “if you need anything, call me first”
It’s great to build a relationship with the folks that are taking care of you new baby.
I feel they are a great team that is focused on the customer!

Take the time to get to know them, Great folks!
DERRICK A P., Service Director from Hall Hyundai Newport News responded on 03/30/2021

Thanks for the rating! See you soon!

Derrick Phillips
Service Manager
Hall Hyundai Newport News
757-243-2000
derrick.phillips@hallauto.com

Verified Customer
Newport News, VA
2020 Hyundai Sonata
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/26/2021 Category: Service
Great place
Quick friendly service !
DERRICK A P., Service Director from Hall Hyundai Newport News responded on 03/29/2021

Thank you very much!

Derrick Phillips
Service Manager
Hall Hyundai Newport News
757-243-2000
derrick.phillips@hallauto.com

LM
Lorie M.
Newport News, VA
2013 Hyundai Sonata
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/26/2021 Category: Service
Great service!
I did the overnight drop off for long overdue service. All of my repairs were done the next day. Always a pleasant experience!
DERRICK A P., Service Director from Hall Hyundai Newport News responded on 03/26/2021

Thank you so much!

Derrick Phillips
Service Manager
Hall Hyundai Newport News
757-243-2000
derrick.phillips@hallauto.com

Verified Customer
Hampton, VA
2011 Hyundai Sonata
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/26/2021 Category: Service
Only Given Partial Service
Went in for an oil change and could not access the coupon that had been sent. The representative worked with me on the coupon issue which was stated tome it would be for an oil change and tire rotation. Once home I realized that the tires were not rotated. One of my rims have peeling and it was exactly where it was when I took the car in. So how where the tires rotated? This is a service I thought I was paying for.
DERRICK A P., Service Director from Hall Hyundai Newport News responded on 03/26/2021

Thank you for the survey - We video tape all services done here. I'll watch the video of your visit with your advisor and technician and we will have a training session. 

Derrick Phillips
Service Manager
Hall Hyundai Newport News
757-243-2000
derrick.phillips@hallauto.com