Overview

Overall Rating 4.68/5Overall Rating 4.68/5Overall Rating 4.68/5Overall Rating 4.68/5rating 4.68

1928 Reviews

ReScore Reviews™ (21)

ReScore
Overall Rating 4.09524/5Overall Rating 4.09524/5Overall Rating 4.09524/5Overall Rating 4.09524/5rating 4.09524
Original
Overall Rating 2.0952381/5Overall Rating 2.0952381/5rating 2.0952381rating 2.0952381rating 2.0952381
95% Would Recommend
100% Business Response
Latest Review about 1 hour ago

Reviews


GN
Gary N.
Yorktown, VA
2017 Hyundai Santa Fe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/16/2019 Category: Service
Schedule Adherence
Take schedules seriously. Car in and out as scheduled soI can plan my day without hiccups.
DERRICK A P., Service Director from Hall Hyundai Newport News responded on 02/16/2019

Thank you so much!

Derrick Phillips
Service Manager
Hall Hyundai Newport News
757-243-2000
derrick.phillips@hallauto.com

Verified Customer
Carrollton, VA
2013 Hyundai Azera
Verified Customer
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
02/16/2019 Category: Service
Disappointed
My time was wasted and the service is subpar - employees seem to be guessing when answeting questions.
DERRICK A P., Service Director from Hall Hyundai Newport News responded on 02/16/2019

What other service was performed other than the free wash that we offer and how was that portion of your visit. I use these surveys to critic my staffs performance, including the technicians. Can you please email me and let me know what my staff was guessing at so I can make sure they know the answer?

 Thanks for your time,

Derrick Phillips
Service Manager
Hall Hyundai Newport News
757-243-2000
derrick.phillips@hallauto.com

DC
Danielle C.
Newport News, VA
2016 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/16/2019 Category: Service
Great service
Prompt service. Excellent staff.
DERRICK A P., Service Director from Hall Hyundai Newport News responded on 02/16/2019

Thank you so much!

Derrick Phillips
Service Manager
Hall Hyundai Newport News
757-243-2000
derrick.phillips@hallauto.com

ES
Ernest S.
Williamsburg, VA
2014 Hyundai Santa Fe S
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/16/2019 Category: Service
computer recall
The service department took care of my recall in no time. I may have waited 15 minutes at the most. A quick fix for the problem. Very friendly service people and always has been.
DERRICK A P., Service Director from Hall Hyundai Newport News responded on 02/16/2019

Thank you so much!

Derrick Phillips
Service Manager
Hall Hyundai Newport News
757-243-2000
derrick.phillips@hallauto.com

AH
Arden H.
Newport News, VA
2014 Hyundai Veloster
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/15/2019 Category: Service
Great service
Routine oil change, but checked on an engine that had previous come on then went off. Found the problem. It was fixed under warranty without any delays.
DERRICK A P., Service Director from Hall Hyundai Newport News responded on 02/16/2019

Thank you very much!

Derrick Phillips
Service Manager
Hall Hyundai Newport News
757-243-2000
derrick.phillips@hallauto.com

WT
William T.
Newport News, VA
2015 Hyundai Santa Fe S
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/14/2019 Category: Service
service
service is outstanding
DERRICK A P., Service Director from Hall Hyundai Newport News responded on 02/14/2019

Thank you very much!

Derrick Phillips
Service Manager
Hall Hyundai Newport News
757-243-2000
derrick.phillips@hallauto.com

NS
Nelson S.
Virginia Beach, VA
2018 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/14/2019 Category: Service
Great service and staff
As always, staff is courteous and able to answer any questions I have.
DERRICK A P., Service Director from Hall Hyundai Newport News responded on 02/14/2019

Thank you so much!

Derrick Phillips
Service Manager
Hall Hyundai Newport News
757-243-2000
derrick.phillips@hallauto.com

Verified Customer
Yorktown, VA
2014 Hyundai Accent
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/10/2019 Category: Service
excellent
excellent
DERRICK A P., Service Director from Hall Hyundai Newport News responded on 02/10/2019

Thank you so much!

Derrick Phillips
Service Manager
Hall Hyundai Newport News
757-243-2000
derrick.phillips@hallauto.com

Verified Customer
Newport News, VA
2005 Hyundai Accent
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/10/2019 Category: Service
Quick service
The service was very quick and they offer points that equal a amount of money you can use towards the service.
DERRICK A P., Service Director from Hall Hyundai Newport News responded on 02/10/2019

Thank you very much!

Derrick Phillips
Service Manager
Hall Hyundai Newport News
757-243-2000
derrick.phillips@hallauto.com

BF
Bruce F.
Newport News, VA
2017 Hyundai Accent
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/10/2019 Category: Service
Great service
Great service
DERRICK A P., Service Director from Hall Hyundai Newport News responded on 02/10/2019

Thank you very much!

Derrick Phillips
Service Manager
Hall Hyundai Newport News
757-243-2000
derrick.phillips@hallauto.com

JB
James B.
Newport News, VA
2017 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/09/2019 Category: Service
Excellent dealer, excellent service.
I always get excellent service whenever I have to go too the dealer. Employers are always willing answer my questions. The Sonata is the best care that I have ever owned.
DERRICK A P., Service Director from Hall Hyundai Newport News responded on 02/10/2019

Thanks for the wonderful comments!

Derrick Phillips
Service Manager
Hall Hyundai Newport News
757-243-2000
derrick.phillips@hallauto.com

Verified Customer
Fort Eustis, VA
2017 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/08/2019 Category: Service
Great Service
Always a pleasure!!
DERRICK A P., Service Director from Hall Hyundai Newport News responded on 02/09/2019

Thank you very much!

Derrick Phillips
Service Manager
Hall Hyundai Newport News
757-243-2000
derrick.phillips@hallauto.com

AM
Alan M.
Williamsburg, VA
2014 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/08/2019 Category: Service
Professional and great service dept
Professional and great service
DERRICK A P., Service Director from Hall Hyundai Newport News responded on 02/08/2019

Thank you very much!

Derrick Phillips
Service Manager
Hall Hyundai Newport News
757-243-2000
derrick.phillips@hallauto.com

MH
Marie H.
Newport News, VA
2014 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/07/2019 Category: Service
The service was efficient fast. The waiting area clean. The employee was very helpful.
Riehilton@msn
DERRICK A P., Service Director from Hall Hyundai Newport News responded on 02/07/2019

Thank you so much!

Derrick Phillips
Service Manager
Hall Hyundai Newport News
757-243-2000
derrick.phillips@hallauto.com

HQ
Harry Q.
Williamsburg, VA
2018 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/07/2019 Category: Service
I have always been satified with the service at the dealerin newport news
tops
DERRICK A P., Service Director from Hall Hyundai Newport News responded on 02/07/2019

Thank you so much!

Derrick Phillips
Service Manager
Hall Hyundai Newport News
757-243-2000
derrick.phillips@hallauto.com

TV
Terry V.
Newport News, VA
2016 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/06/2019 Category: Service
Customer service
Fix the problem and timing is swift
DERRICK A P., Service Director from Hall Hyundai Newport News responded on 02/06/2019

Thank you very much!

Derrick Phillips
Service Manager
Hall Hyundai Newport News
757-243-2000
derrick.phillips@hallauto.com

RW
Robert W.
Providence Forge, VA
2012 Hyundai Sonata Hyb
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/06/2019 Category: Service
Excellent service again!
I am continually impressed with the service and the excellent customer care. No better people to deal with for car maintenance
DERRICK A P., Service Director from Hall Hyundai Newport News responded on 02/06/2019

Thank you very much!

Derrick Phillips
Service Manager
Hall Hyundai Newport News
757-243-2000
derrick.phillips@hallauto.com

Verified Customer
Newport News, VA
2019 Hyundai Elantra
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
02/05/2019 Category: Service
Initial Service
Overall Hall hyundai Newport News did an adequate job. The service man was very respectful and provided a lot of feed back. When I called to make my appt however it didn’t seem like the woman wanted to help. And after my service it was explained very very briefly what occurred.
DERRICK A P., Service Director from Hall Hyundai Newport News responded on 02/05/2019

Thanks!

Derrick Phillips
Service Manager
Hall Hyundai Newport News
757-243-2000
derrick.phillips@hallauto.com

DW
Donna W.
Newport News, VA
2007 Hyundai Tucson
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
02/05/2019 Category: Service
Service
Friendly service
DERRICK A P., Service Director from Hall Hyundai Newport News responded on 02/05/2019

Thanks! Please email me and let me know where we fell short.

Derrick Phillips
Service Manager
Hall Hyundai Newport News
757-243-2000
derrick.phillips@hallauto.com

DA
Deborah A.
Gloucester, VA
2017 Hyundai Santa Fe S
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/05/2019 Category: Service
Deborah Absher
The service people are always very friendly and in most cases the services they provide are fast and efficient they contact you when your car is ready to pick up A+++
DERRICK A P., Service Director from Hall Hyundai Newport News responded on 02/05/2019

Thank you so much for the kind words!!

Derrick Phillips
Service Manager
Hall Hyundai Newport News
757-243-2000
derrick.phillips@hallauto.com