Hall Hyundai Newport News


Overall Rating 4.66/5Overall Rating 4.66/5Overall Rating 4.66/5Overall Rating 4.66/5rating 4.66

1184 Reviews

ReScore Reviews™ (17)

ReScore
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5rating 4.0
Original
Overall Rating 2.0/5Overall Rating 2.0/5rating 2.0rating 2.0rating 2.0
95% Would Recommend
100% Business Response
Latest Review about 6 hours ago
Danielle C. on 11/18/2017
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"Nice Job"
Service completed in a timely manner. Staff was courteous and professional.
Vehicle: 2016 Hyundai Elantra
Category: Service
Service Date: 11/13/2017
Service Type: Maintenance
Review Created: 11/18/2017 06:52 PM
Derrick A P., Service Director at Hall Hyundai Newport News responded on 11/18/2017

Thanks!

Derrick Phillips
Service Manager
Hall Hyundai Newport News
757-243-2000
derrick.phillips@hallauto.com
Verified Customer on 11/15/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Fast & Dependable "
Great work, very satisfied
Vehicle: 2006 Hyundai Sonata
Category: Service
Service Date: 11/10/2017
Service Type: Maintenance
Review Created: 11/15/2017 08:22 AM
Derrick A P., Service Director at Hall Hyundai Newport News responded on 11/15/2017

Thank you very much!

Derrick Phillips
Service Manager
Hall Hyundai Newport News
757-243-2000
derrick.phillips@hallauto.com
Jong K. on 11/14/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Oil change"
I have hyundai and subaru. Hyundai Dealer service definitly much better!
Vehicle: 2016 Hyundai Sonata
Category: Service
Service Date: 11/11/2017
Service Type: Maintenance
Review Created: 11/14/2017 05:39 PM
Derrick A P., Service Director at Hall Hyundai Newport News responded on 11/14/2017

Thank you very much!

Derrick Phillips
Service Manager
Hall Hyundai Newport News
757-243-2000
derrick.phillips@hallauto.com
Verified Customer on 11/14/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Great"
Service team is fast and professional. Techs do a great and clean job. I am always happy here!
Vehicle: 2017 Hyundai Elantra
Category: Service
Service Date: 11/10/2017
Service Type: Maintenance
Review Created: 11/14/2017 04:01 PM
Derrick A P., Service Director at Hall Hyundai Newport News responded on 11/14/2017

Thank you so much!

Derrick Phillips
Service Manager
Hall Hyundai Newport News
757-243-2000
derrick.phillips@hallauto.com
Anne W. on 11/14/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Very efficient"
Very efficient
Vehicle: 2013 Hyundai Elantra
Category: Service
Service Date: 11/10/2017
Service Type: Maintenance
Review Created: 11/14/2017 03:49 PM
Derrick A P., Service Director at Hall Hyundai Newport News responded on 11/14/2017

Thank you very much!

Derrick Phillips
Service Manager
Hall Hyundai Newport News
757-243-2000
derrick.phillips@hallauto.com
Lianne K. on 11/14/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Awesome Service!"
I opted to wait with my son since it was the only time I could fit the recall remedy/check out into my schedule (we both had the day off). My son is 3 and there were some trying times for him with the waiting (which I was prepared for). I wasn't the only one prepared... while I had taken my son to the restroom one of the women who work in the accounting area left us a coloring book, some crayons and even some pages specifically printed from the internet for him to color. At one point my son pretended that the chair was broken and told me that he had to take it into the back to "fix it," the service manager got wind of it as he was walking by and played along - took it to the shop quickly and brought it back.
Vehicle: 2013 Hyundai Santa Fe S
Category: Service
Service Date: 11/10/2017
Service Type: Repair
Review Created: 11/14/2017 02:01 PM
Derrick A P., Service Director at Hall Hyundai Newport News responded on 11/14/2017

Thanks for hanging out with us - your son is awesome!!!

Derrick Phillips
Service Manager
Hall Hyundai Newport News
757-243-2000
derrick.phillips@hallauto.com
Adele P. on 11/14/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"What auto service should be"
Hall gave us our desired service time as requested and completed it right on the time they said they would. The Service Manager personally drove us to a breakfast place nearby to eat while we waited. The service cost was covered by warranty. What's not to like about that?
Vehicle: 2015 Hyundai Sonata
Category: Service
Service Date: 11/10/2017
Service Type: Repair
Review Created: 11/14/2017 01:26 PM
Derrick A P., Service Director at Hall Hyundai Newport News responded on 11/14/2017

Thank you so much!

Derrick Phillips
Service Manager
Hall Hyundai Newport News
757-243-2000
derrick.phillips@hallauto.com
Verified Customer on 11/14/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Good service"
Always good with Chris and Brenda.
Vehicle: 2012 Hyundai Genesis
Category: Service
Service Date: 11/09/2017
Service Type: Maintenance
Review Created: 11/14/2017 06:00 AM
Derrick A P., Service Director at Hall Hyundai Newport News responded on 11/14/2017

Thank you so much!

Derrick Phillips
Service Manager
Hall Hyundai Newport News
757-243-2000
derrick.phillips@hallauto.com
Marie H. on 11/14/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Service"
Great service team!
Vehicle: 2003 Hyundai Santa Fe
Category: Service
Service Date: 11/08/2017
Service Type: Maintenance
Review Created: 11/14/2017 04:04 AM
Derrick A P., Service Director at Hall Hyundai Newport News responded on 11/14/2017

Thank you so much!

Derrick Phillips
Service Manager
Hall Hyundai Newport News
757-243-2000
derrick.phillips@hallauto.com
Richard C. on 11/13/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Superb service"
This experience was awesome.
Vehicle: 2012 Hyundai Accent
Category: Service
Service Date: 11/09/2017
Service Type: Maintenance
Review Created: 11/13/2017 04:22 PM
Derrick A P., Service Director at Hall Hyundai Newport News responded on 11/13/2017

Thank you very much sir!

Derrick Phillips
Service Manager
Hall Hyundai Newport News
757-243-2000
derrick.phillips@hallauto.com
Cheryl M. on 11/13/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"No Appointment No Problem!"
Unfortunately, had to have my car towed to the service department as my battery was completely dead. Needless to say, I had to wait for the service to be done to my car, which was done in no time at all. They took the time to tell me what was covered with my policy and what my total would be. I literally was in and out and the communication was there the entire time.
Vehicle: 2015 Hyundai Elantra
Category: Service
Service Date: 11/08/2017
Service Type: Repair
Review Created: 11/13/2017 06:26 AM
Derrick A P., Service Director at Hall Hyundai Newport News responded on 11/13/2017

Thanks for the great rating and kind words!

Derrick Phillips
Service Manager
Hall Hyundai Newport News
757-243-2000
derrick.phillips@hallauto.com
Verified Customer on 11/13/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"15,000 mile check-up"
Went smoothly
Vehicle: 2017 Hyundai Sonata
Category: Service
Service Date: 11/03/2017
Service Type: Maintenance
Review Created: 11/13/2017 03:17 AM
Derrick A P., Service Director at Hall Hyundai Newport News responded on 11/13/2017

Thank you so much!

Derrick Phillips
Service Manager
Hall Hyundai Newport News
757-243-2000
derrick.phillips@hallauto.com
Verified Customer on 11/10/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Good service"
A regular service plus a couple small fixes: the service took less than hour. The waiting room was comfortable, the Wifi was very good.
Vehicle: 2003 Hyundai Elantra
Category: Service
Service Date: 11/07/2017
Service Type: Maintenance
Review Created: 11/10/2017 07:35 PM
Derrick A P., Service Director at Hall Hyundai Newport News responded on 11/10/2017

Thank you so much!

Derrick Phillips
Service Manager
Hall Hyundai Newport News
757-243-2000
derrick.phillips@hallauto.com
Verified Customer on 11/10/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Everything went well"
I had a good overall experience. The staff was friendly and the work was good and affordable. Very pleased.
Vehicle: 2011 Hyundai Tucson
Category: Service
Service Date: 11/03/2017
Service Type: Maintenance
Review Created: 11/10/2017 06:32 PM
Derrick A P., Service Director at Hall Hyundai Newport News responded on 11/10/2017

Thank you so much!

Derrick Phillips
Service Manager
Hall Hyundai Newport News
757-243-2000
derrick.phillips@hallauto.com
Andrea D. on 11/10/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"great service dept"
Chris is outstanding. Plus, the car was done in a flash. Well done
Vehicle: 2012 Hyundai Veloster
Category: Service
Service Date: 11/08/2017
Service Type: Repair
Review Created: 11/10/2017 11:22 AM
Derrick A P., Service Director at Hall Hyundai Newport News responded on 11/10/2017

Thank you so much!

Derrick Phillips
Service Manager
Hall Hyundai Newport News
757-243-2000
derrick.phillips@hallauto.com
Bruce F. on 11/10/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Great customer service "
Speedy customer service
Vehicle: 2017 Hyundai Accent
Category: Service
Service Date: 11/07/2017
Service Type: Repair
Review Created: 11/10/2017 06:39 AM
Derrick A P., Service Director at Hall Hyundai Newport News responded on 11/10/2017

Thank you so much for taking the time to do this!

Derrick Phillips
Service Manager
Hall Hyundai Newport News
757-243-2000
derrick.phillips@hallauto.com
Verified Customer on 11/09/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Friendly and efficient"
Everyone is always pleasant and when they saw I had my toddler with me they did their best to get me out in a timely manner. The other thing I love about this dealer is that even if they recommend aomethi by be done, they are NEVER pushy about it.
Vehicle: 2016 Hyundai Elantra
Category: Service
Service Date: 11/04/2017
Service Type: Maintenance
Review Created: 11/09/2017 04:18 PM
Derrick A P., Service Director at Hall Hyundai Newport News responded on 11/09/2017

Thank you so much!!!

Derrick Phillips
Service Manager
Hall Hyundai Newport News
757-243-2000
derrick.phillips@hallauto.com
Verified Customer on 11/08/2017
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"Good Service"
Good turnaround service
Vehicle: 2013 Hyundai Accent
Category: Service
Service Date: 11/06/2017
Service Type: Maintenance
Review Created: 11/08/2017 12:39 PM
Derrick A P., Service Director at Hall Hyundai Newport News responded on 11/08/2017

Thanks!

Derrick Phillips
Service Manager
Hall Hyundai Newport News
757-243-2000
derrick.phillips@hallauto.com
Kenneth T. on 11/07/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Quick oil change."
Dropped in to get my oil changed and they were fast and courteous.
Vehicle: 2015 Hyundai Santa Fe S
Category: Service
Service Date: 11/03/2017
Service Type: Maintenance
Review Created: 11/07/2017 03:39 PM
Derrick A P., Service Director at Hall Hyundai Newport News responded on 11/07/2017

Thank you very much!

Derrick Phillips
Service Manager
Hall Hyundai Newport News
757-243-2000
derrick.phillips@hallauto.com
Bonnie K. on 11/06/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Great service "
Definitely would recommend
Vehicle: 2014 Hyundai Sonata
Category: Service
Service Date: 10/31/2017
Service Type: Repair
Review Created: 11/06/2017 05:44 AM
Derrick A P., Service Director at Hall Hyundai Newport News responded on 11/06/2017

Thank you so much!

Derrick Phillips
Service Manager
Hall Hyundai Newport News
757-243-2000
derrick.phillips@hallauto.com
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