Overview

Overall Rating 4.69/5Overall Rating 4.69/5Overall Rating 4.69/5Overall Rating 4.69/5rating 4.69

2092 Reviews

ReScore Reviews™ (21)

ReScore
Overall Rating 4.09524/5Overall Rating 4.09524/5Overall Rating 4.09524/5Overall Rating 4.09524/5rating 4.09524
Original
Overall Rating 2.0952381/5Overall Rating 2.0952381/5rating 2.0952381rating 2.0952381rating 2.0952381
95% Would Recommend
100% Business Response
Latest Review about 11 hours ago

Reviews


Verified Customer
Yorktown, VA
2012 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/17/2019 Category: Service
Excellent Service
Excellent service, friendly atmosphere, very informative about the required service
DERRICK A P., Service Director from Hall Hyundai Newport News responded on 06/17/2019

Thank you so much!

Derrick Phillips
Service Manager
Hall Hyundai Newport News
757-243-2000
derrick.phillips@hallauto.com

TJ
Tiffany J.
Newport News, VA
2016 Hyundai Sonata
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
06/16/2019 Category: Service
Me
Worst place ever if u ask me
DERRICK A P., Service Director from Hall Hyundai Newport News responded on 06/16/2019

I’ll note your file. Thanks for letting me know!

Derrick Phillips
Service Manager
Hall Hyundai Newport News
757-243-2000
derrick.phillips@hallauto.com

Verified Customer
Newport News, VA
2016 Hyundai Accent
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/16/2019 Category: Service
Brenda
Brenda is great-she always takes good care of me and gets me in and out quickly
DERRICK A P., Service Director from Hall Hyundai Newport News responded on 06/16/2019

Thank you so much! We love Brenda too!!

Derrick Phillips
Service Manager
Hall Hyundai Newport News
757-243-2000
derrick.phillips@hallauto.com

JA
James A.
Gloucester, VA
2017 Hyundai Ioniq Hybr
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/15/2019 Category: Service
Kind and friendly staff
This dealership seems interested in a long-time relationship with the buyers, making service easy and personable. We never have any problems with appointments, not having to wait, and getting good advise on whatever we are asking about.
DERRICK A P., Service Director from Hall Hyundai Newport News responded on 06/15/2019

Thank you so much for the kind words!

Derrick Phillips
Service Manager
Hall Hyundai Newport News
757-243-2000
derrick.phillips@hallauto.com

DC
David C.
Yorktown, VA
2011 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/15/2019 Category: Service
Engine Replacement
The Hall Hyundai Team worked with me as my engine in my 2011 Sonata started to fail. They did an oil usage test and verified the engine was bad. Then they got the new engine from Hyundai and got it installed. I got a loaner for the time they had my car. Overall Outstanding support.
DERRICK A P., Service Director from Hall Hyundai Newport News responded on 06/15/2019

Thank you very much for the kind words!

Derrick Phillips
Service Manager
Hall Hyundai Newport News
757-243-2000
derrick.phillips@hallauto.com

MM
Michael M.
Newport News, VA
2014 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/15/2019 Category: Service
Always the best
Always satisfied with the service. Thanks to Brenda for checking and making sure there were tires for my car so the service went smoothly. Always trust the work done there. A repeat customer for sure
DERRICK A P., Service Director from Hall Hyundai Newport News responded on 06/15/2019

Thank you for the great review!

Derrick Phillips
Service Manager
Hall Hyundai Newport News
757-243-2000
derrick.phillips@hallauto.com

LT
Larry T.
Hampton, VA
2018 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/14/2019 Category: Service
Great place
Serviced my car quickly and had shuttle ale me where I needed to go.
DERRICK A P., Service Director from Hall Hyundai Newport News responded on 06/14/2019

Thank you so much!

Derrick Phillips
Service Manager
Hall Hyundai Newport News
757-243-2000
derrick.phillips@hallauto.com

WS
Wanda S.
Williamsburg, VA
2007 Hyundai Santa Fe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/13/2019 Category: Service
Efficiency
Wait time is good. Friendly staff and comfortable waiting area
DERRICK A P., Service Director from Hall Hyundai Newport News responded on 06/13/2019

Thank you so much!

Derrick Phillips
Service Manager
Hall Hyundai Newport News
757-243-2000
derrick.phillips@hallauto.com

CH
Cynthia H.
Hampton, VA
2015 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/13/2019 Category: Service
Good service
Staff is knowledgeable, courteous and helpful. Atmosphere is good.
DERRICK A P., Service Director from Hall Hyundai Newport News responded on 06/13/2019

Thank you so much!!

Derrick Phillips
Service Manager
Hall Hyundai Newport News
757-243-2000
derrick.phillips@hallauto.com

JL
John L.
Suffolk, VA
2018 Hyundai Sonata
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
06/11/2019 Category: Service
Typical dealership experience
Nothing that struck me as outstanding relative to competitors during the buying or service processes. Felt like just another number and revenue generator during most recent service visit.
DERRICK A P., Service Director from Hall Hyundai Newport News responded on 06/11/2019

Thanks for taking the time to let me know your opinion. We’ll try harder next time!

Derrick Phillips
Service Manager
Hall Hyundai Newport News
757-243-2000
derrick.phillips@hallauto.com

SB
Sumiko B.
Newport News, VA
2016 Hyundai Accent
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
06/11/2019 Category: Service
It’s ok
It’s ok, The desk staff is professional
DERRICK A P., Service Director from Hall Hyundai Newport News responded on 06/11/2019

Thanks for your time!

Derrick Phillips
Service Manager
Hall Hyundai Newport News
757-243-2000
derrick.phillips@hallauto.com

PM
Peter M.
Newport News, VA
2011 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/09/2019 Category: Service
Service
had state inspection, oil change and recall item completed - very happy with the service
DERRICK A P., Service Director from Hall Hyundai Newport News responded on 06/09/2019

Thank you so much!!

Derrick Phillips
Service Manager
Hall Hyundai Newport News
757-243-2000
derrick.phillips@hallauto.com

TV
Terry V.
Newport News, VA
2016 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/08/2019 Category: Service
Service and time in and out
Great service and troubleshooting
DERRICK A P., Service Director from Hall Hyundai Newport News responded on 06/08/2019

Thank you very much!!

Derrick Phillips
Service Manager
Hall Hyundai Newport News
757-243-2000
derrick.phillips@hallauto.com

SD
Shameka D.
Newport News, VA
2014 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/07/2019 Category: Service
Fast!
This was the fastest I’ve ever been in and out of a dealership.
DERRICK A P., Service Director from Hall Hyundai Newport News responded on 06/07/2019

Thank you so much!

Derrick Phillips
Service Manager
Hall Hyundai Newport News
757-243-2000
derrick.phillips@hallauto.com

Verified Customer
Dunnsville, VA
2016 Hyundai Sonata
Verified Customer
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
06/07/2019 Category: Service
Poor customer service
Service department is awful.
DERRICK A P., Service Director from Hall Hyundai Newport News responded on 06/07/2019

Did this survey go to your husbands email ?

Derrick Phillips
Service Manager
Hall Hyundai Newport News
757-243-2000
derrick.phillips@hallauto.com

Verified Customer
Yorktown, VA
2017 Hyundai Tucson
Verified Customer
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
06/06/2019 Category: Service
Not fixed
Took my car in to get fixed said it was drive away and nothing is fixed
DERRICK A P., Service Director from Hall Hyundai Newport News responded on 06/06/2019

Please contact me directly so I can fix this issue.

Derrick Phillips
Service Manager
Hall Hyundai Newport News
757-243-2000
derrick.phillips@hallauto.com

AW
Anthony W.
Newport News, VA
2010 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/06/2019 Category: Service
Good service good friendly staff
Service was completed on time pricing wise as expected, fair.
DERRICK A P., Service Director from Hall Hyundai Newport News responded on 06/06/2019

Thank you very much!

Derrick Phillips
Service Manager
Hall Hyundai Newport News
757-243-2000
derrick.phillips@hallauto.com

RW
Robert W.
Providence Forge, VA
2016 Hyundai Genesis
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/05/2019 Category: Service
Excellent service, no question
Once again, in the years I have been taking my car I always get excellent service. They are technically sound, answering my dumb questions, and friendly. I always think of Hall Hyundai for my servicing needs
DERRICK A P., Service Director from Hall Hyundai Newport News responded on 06/05/2019

Thank you so much for those kind words!

Derrick Phillips
Service Manager
Hall Hyundai Newport News
757-243-2000
derrick.phillips@hallauto.com

Verified Customer
Poquoson, VA
2006 Hyundai Tiburon
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/04/2019 Category: Service
The Best Service Dept
Great service, great people and great cars! They have in all!
DERRICK A P., Service Director from Hall Hyundai Newport News responded on 06/04/2019

You’re the absolute best!!!

Derrick Phillips
Service Manager
Hall Hyundai Newport News
757-243-2000
derrick.phillips@hallauto.com

PQ
Philip Q.
Newport News, VA
2014 Hyundai Genesis Co
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/04/2019 Category: Service
2014 Genesis coupe oil change
Polite and professional Service department. Took the car and with no appointment and got the oil changed and was out of there within half an hour.
DERRICK A P., Service Director from Hall Hyundai Newport News responded on 06/04/2019

Thank you so much!

Derrick Phillips
Service Manager
Hall Hyundai Newport News
757-243-2000
derrick.phillips@hallauto.com