Hall Hyundai Newport News


Overall Rating 4.67/5Overall Rating 4.67/5Overall Rating 4.67/5Overall Rating 4.67/5rating 4.67

1486 Reviews

ReScore Reviews™ (17)

ReScore
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5rating 4.0
Original
Overall Rating 2.0/5Overall Rating 2.0/5rating 2.0rating 2.0rating 2.0
95% Would Recommend
100% Business Response
Latest Review about 8 hours ago
Verified Customer on 04/24/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Customer "
very informative and kind to customers.
Vehicle: 2013 Hyundai Sonata
Category: Service
Service Date: 04/20/2018
Service Type: Maintenance
Review Created: 04/24/2018 02:12 PM
DERRICK A P., Service Director at Hall Hyundai Newport News responded on 04/24/2018

Thanks for the great words!

Derrick Phillips
Service Manager
Hall Hyundai Newport News
757-243-2000
derrick.phillips@hallauto.com
Selena H. on 04/24/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Great people"
Love coming here. I always meet great people to talk to in the customer service area.
Vehicle: 2015 Hyundai Sonata
Category: Service
Service Date: 04/20/2018
Service Type: Maintenance
Review Created: 04/24/2018 01:30 PM
DERRICK A P., Service Director at Hall Hyundai Newport News responded on 04/24/2018

Thank you so much!

Derrick Phillips
Service Manager
Hall Hyundai Newport News
757-243-2000
derrick.phillips@hallauto.com
Brandon H. on 04/24/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Excellent customer service"
Hyundai has excellent customer service.
Vehicle: 2013 Hyundai Sonata
Category: Service
Service Date: 04/20/2018
Service Type: Maintenance
Review Created: 04/24/2018 12:48 PM
DERRICK A P., Service Director at Hall Hyundai Newport News responded on 04/24/2018

Thank you very much!

Derrick Phillips
Service Manager
Hall Hyundai Newport News
757-243-2000
derrick.phillips@hallauto.com
Danny L. on 04/23/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Outstanding as always"
Another outstanding service
Vehicle: 2012 Hyundai Sonata
Category: Service
Service Date: 04/18/2018
Service Type: Repair
Review Created: 04/23/2018 12:46 PM
DERRICK A P., Service Director at Hall Hyundai Newport News responded on 04/23/2018

Thank you so much!

Derrick Phillips
Service Manager
Hall Hyundai Newport News
757-243-2000
derrick.phillips@hallauto.com
Verified Customer on 04/22/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"service techs"
very pleased with the service's attention
Vehicle: 2016 Hyundai Sonata
Category: Service
Service Date: 04/16/2018
Service Type: Maintenance
Review Created: 04/22/2018 07:57 AM
DERRICK A P., Service Director at Hall Hyundai Newport News responded on 04/22/2018

Thank you very much!

Derrick Phillips
Service Manager
Hall Hyundai Newport News
757-243-2000
derrick.phillips@hallauto.com
Verified Customer on 04/22/2018
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"Always Great Service"
No complaints
Vehicle: 2015 Hyundai Sonata
Category: Service
Service Date: 04/16/2018
Service Type: Maintenance
Review Created: 04/22/2018 02:06 AM
DERRICK A P., Service Director at Hall Hyundai Newport News responded on 04/22/2018

Thanks! Please let me know what we can improve on.

Derrick Phillips
Service Manager
Hall Hyundai Newport News
757-243-2000
derrick.phillips@hallauto.com
Verified Customer on 04/19/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Great"
Have been dealing with Brenda for years. She and the team are great.
Vehicle: 2013 Hyundai Tucson
Category: Service
Service Date: 04/17/2018
Service Type: Maintenance
Review Created: 04/19/2018 01:55 PM
DERRICK A P., Service Director at Hall Hyundai Newport News responded on 04/19/2018

ThAnk you !!! We think Brenda is great!

Derrick Phillips
Service Manager
Hall Hyundai Newport News
757-243-2000
derrick.phillips@hallauto.com
Verified Customer on 04/18/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Very friendly and helpful service "
They are always very friendly and provide great car care
Vehicle: 2011 Hyundai Sonata
Category: Service
Service Date: 04/11/2018
Service Type: Maintenance
Review Created: 04/18/2018 04:06 PM
DERRICK A P., Service Director at Hall Hyundai Newport News responded on 04/18/2018

Thank you very much!!

Derrick Phillips
Service Manager
Hall Hyundai Newport News
757-243-2000
derrick.phillips@hallauto.com
Diane F. on 04/18/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Friendly"
Everyone friendly from Service Dept. and salemen(Freddie)
Vehicle: 2017 Hyundai Santa Fe S
Category: Service
Service Date: 04/16/2018
Service Type: Maintenance
Review Created: 04/18/2018 01:38 PM
DERRICK A P., Service Director at Hall Hyundai Newport News responded on 04/18/2018

Thank you so much!

Derrick Phillips
Service Manager
Hall Hyundai Newport News
757-243-2000
derrick.phillips@hallauto.com
James R. on 04/18/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Service advisors"
Understands the customers needs and only does what is asked
Vehicle: 2008 Hyundai Santa Fe
Category: Service
Service Date: 04/16/2018
Service Type: Maintenance
Review Created: 04/18/2018 01:31 PM
DERRICK A P., Service Director at Hall Hyundai Newport News responded on 04/18/2018

Thank you very much!

Derrick Phillips
Service Manager
Hall Hyundai Newport News
757-243-2000
derrick.phillips@hallauto.com
Verified Customer on 04/17/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Hall Hyundai 41418 Service"
Great service; fast and reasonable cost. Suggestive maintenance without a pushy sales pitch
Vehicle: 2010 Hyundai Veracruz
Category: Service
Service Date: 04/14/2018
Service Type: Maintenance
Review Created: 04/17/2018 05:19 PM
DERRICK A P., Service Director at Hall Hyundai Newport News responded on 04/17/2018

Thank you so much!

Derrick Phillips
Service Manager
Hall Hyundai Newport News
757-243-2000
derrick.phillips@hallauto.com
Vincent E. on 04/17/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Fantastic service department"
We have been using this dealership & service department since 2008 & service department is the BEST!!! Especially Brenda & Chris
Vehicle: 2016 Hyundai Santa Fe S
Category: Service
Service Date: 04/13/2018
Service Type: Maintenance
Review Created: 04/17/2018 02:03 PM
DERRICK A P., Service Director at Hall Hyundai Newport News responded on 04/17/2018

Thank you so much!

Derrick Phillips
Service Manager
Hall Hyundai Newport News
757-243-2000
derrick.phillips@hallauto.com
Sharon T. on 04/17/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Always great service!"
Caring staff and great service!
Vehicle: 2013 Hyundai Sonata
Category: Service
Service Date: 04/14/2018
Service Type: Maintenance
Review Created: 04/17/2018 01:44 PM
DERRICK A P., Service Director at Hall Hyundai Newport News responded on 04/17/2018

Thank you so much!

Derrick Phillips
Service Manager
Hall Hyundai Newport News
757-243-2000
derrick.phillips@hallauto.com
Juanita N. on 04/16/2018
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
"Close to home"
The vehicle service was completed in a timely manner as well as constant communication with dealership the only thing that disappointed me was the vechle was not vacuumed or sprayed downed.
Vehicle: 2013 Hyundai Sonata
Category: Service
Service Date: 04/12/2018
Service Type: Repair
Review Created: 04/16/2018 01:21 PM
DERRICK A P., Service Director at Hall Hyundai Newport News responded on 04/16/2018

Thanks... next time you’re in, just ask for a free wash!

Derrick Phillips
Service Manager
Hall Hyundai Newport News
757-243-2000
derrick.phillips@hallauto.com
Verified Customer on 04/16/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Great service!"
Very helpful and quick service thanks to Craig Brown. I will be back for future needs.
Vehicle: 2015 Hyundai Santa Fe
Category: Service
Service Date: 04/12/2018
Service Type: Maintenance
Review Created: 04/16/2018 11:49 AM
DERRICK A P., Service Director at Hall Hyundai Newport News responded on 04/16/2018

Thank you very much! We love seeing you every time you’re here!

Derrick Phillips
Service Manager
Hall Hyundai Newport News
757-243-2000
derrick.phillips@hallauto.com
Van S. on 04/16/2018
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"Needs Improvement"
Service great. People great. Music in showroom way to loud.
Vehicle: 2014 Hyundai Sonata
Category: Service
Service Date: 04/10/2018
Service Type: Maintenance
Review Created: 04/16/2018 04:40 AM
DERRICK A P., Service Director at Hall Hyundai Newport News responded on 04/16/2018

Thanks!

Derrick Phillips
Service Manager
Hall Hyundai Newport News
757-243-2000
derrick.phillips@hallauto.com
Verified Customer on 04/14/2018
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"Hyundai Sonata"
Got a routine oil change & tire rotation. Happy they discussed the status of my air filter with me, so I’m aware of possibly changing it next time. A little disappointed in the complimentary car wash and vacuum. Vacuuming was incomplete in the back. Guess they didn’t feel it was important to do a good job since it’s complimentary...
Vehicle: 2013 Hyundai Sonata
Category: Service
Service Date: 04/11/2018
Service Type: Repair
Review Created: 04/14/2018 01:50 PM
DERRICK A P., Service Director at Hall Hyundai Newport News responded on 04/14/2018

Thanks!

Derrick Phillips
Service Manager
Hall Hyundai Newport News
757-243-2000
derrick.phillips@hallauto.com
Verified Customer on 04/13/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Thanks"
Excellent service, thanks for the ride home and the pickup the next day to get my vehicle.
Vehicle: 2006 Hyundai Tucson
Category: Service
Service Date: 04/06/2018
Service Type: Maintenance
Review Created: 04/13/2018 10:21 PM
DERRICK A P., Service Director at Hall Hyundai Newport News responded on 04/14/2018

Thank you very much!

Derrick Phillips
Service Manager
Hall Hyundai Newport News
757-243-2000
derrick.phillips@hallauto.com
Melissa B. on 04/13/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Very curious and knowledgeable "
Had tires put on and alignment done which was nice cause another dealership wanted to do alignment then get tires and alignment again. So they are up front with you and don’t try to make you pay for stuff you don’t need.
Vehicle: 2016 Hyundai Genesis Co
Category: Service
Service Date: 04/11/2018
Service Type: Maintenance
Review Created: 04/13/2018 11:30 AM
DERRICK A P., Service Director at Hall Hyundai Newport News responded on 04/13/2018

Thank you so much!!!

Derrick Phillips
Service Manager
Hall Hyundai Newport News
757-243-2000
derrick.phillips@hallauto.com
Verified Customer on 04/12/2018
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"Service Exceptional "
This is only my second time receiving service for my Hyundai here in the Hampton roads area and this dealership truly takes care of their customers with care. I appreciate their timeliness, communication, and overall helpfulness. Everything is done with a smile and they seem to genuinely want to educate their owners on the best use of their car features. Best customer service I’ve seen in a long time! Keep up the good work!!
Vehicle: 2013 Hyundai Azera
Category: Service
Service Date: 04/09/2018
Service Type: Maintenance
Review Created: 04/12/2018 11:11 PM
DERRICK A P., Service Director at Hall Hyundai Newport News responded on 04/13/2018

Thanks you! What was lacking during your visit? We are always looking for ways to improve. 

Derrick Phillips
Service Manager
Hall Hyundai Newport News
757-243-2000
derrick.phillips@hallauto.com
Displaying Review 1 - 20 of 1486 in total