Overview

Overall Rating 4.68/5Overall Rating 4.68/5Overall Rating 4.68/5Overall Rating 4.68/5rating 4.68

1979 Reviews

ReScore Reviews™ (21)

ReScore
Overall Rating 4.09524/5Overall Rating 4.09524/5Overall Rating 4.09524/5Overall Rating 4.09524/5rating 4.09524
Original
Overall Rating 2.0952381/5Overall Rating 2.0952381/5rating 2.0952381rating 2.0952381rating 2.0952381
95% Would Recommend
100% Business Response
Latest Review 16 minutes ago

Reviews


BS
Barbara S.
Newport News, VA
2016 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/24/2019 Category: Service
20 year customer
Continued commitment to excellence..... the absolute best on every level
DERRICK A P., Service Director from Hall Hyundai Newport News responded on 03/24/2019

Thanks! We love you guys !!!

Derrick Phillips
Service Manager
Hall Hyundai Newport News
757-243-2000
derrick.phillips@hallauto.com

JS
James S.
Toano, VA
2017 Hyundai Santa Fe S
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/23/2019 Category: Service
Scheduled Service and Recall update
Excellent professional service.
DERRICK A P., Service Director from Hall Hyundai Newport News responded on 03/23/2019

Thank you very much!

Derrick Phillips
Service Manager
Hall Hyundai Newport News
757-243-2000
derrick.phillips@hallauto.com

GR
Gwendolyn R.
Newport News, VA
2017 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/23/2019 Category: Service
Totally Surprised
I had to take my Tucson in for a check engine light. My appointment was for a Tuesday. I needed to drop it off on Saturday and they said it was fine to do so. I received a call on Monday, notified what was wrong and then on Wednesday called that it was ready. I was surprised it was ready so soon. I was very pleased with the update call on Monday as well. This is the type of service I as a customer appreciates. Kudos to Hall Hyundai.
DERRICK A P., Service Director from Hall Hyundai Newport News responded on 03/23/2019

Thank you very much!

Derrick Phillips
Service Manager
Hall Hyundai Newport News
757-243-2000
derrick.phillips@hallauto.com

BS
Brian S.
Newport News, VA
2016 Hyundai Santa Fe S
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/22/2019 Category: Service
Great place to get your car worked on!
I have owned my Santa Fe for 3 years and have had nothing but good things to say about the service dept. My car gets worked on quickly and without drama. The service writers are pleasant and helpful and make you comfortable. The service techs do the job right the first time.
DERRICK A P., Service Director from Hall Hyundai Newport News responded on 03/22/2019

Thank you so much!

Derrick Phillips
Service Manager
Hall Hyundai Newport News
757-243-2000
derrick.phillips@hallauto.com

VP
Vineonie P.
Newport News, VA
2015 Hyundai Santa Fe S
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/22/2019 Category: Service
"GOOD SERVICE"
THE VEHICLE SERVICE AT HALL HYUNDAI IS QUICK AND ALL REPAIRS & SERVICES ARE DONE CORRECTLY.
DERRICK A P., Service Director from Hall Hyundai Newport News responded on 03/22/2019

Thank you so much!

Derrick Phillips
Service Manager
Hall Hyundai Newport News
757-243-2000
derrick.phillips@hallauto.com

Verified Customer
Newport News, VA
2016 Hyundai Santa Fe S
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/22/2019 Category: Service
Great Dealership
Always have had good experiences dealing with Hall. People there have always been friendly, courteous and professional.
DERRICK A P., Service Director from Hall Hyundai Newport News responded on 03/22/2019

Thank you so much!!!!

Derrick Phillips
Service Manager
Hall Hyundai Newport News
757-243-2000
derrick.phillips@hallauto.com

VM
Vicki M.
Newport News, VA
2011 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/21/2019 Category: Service
Hyundai service
All the service associates are great! Brenda Messer usually assists me & she is excellent! She remembers me everytime & makes sure my car is in top condition! She is also very conscientious of cost & helps to prioritize if needed.
DERRICK A P., Service Director from Hall Hyundai Newport News responded on 03/21/2019

Thank you for the great review!

Derrick Phillips
Service Manager
Hall Hyundai Newport News
757-243-2000
derrick.phillips@hallauto.com

Verified Customer
Williamsburg, VA
2014 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/21/2019 Category: Service
Great customer service
Always happy to help and both smiling and attentive
DERRICK A P., Service Director from Hall Hyundai Newport News responded on 03/21/2019

Thank you very much!

Derrick Phillips
Service Manager
Hall Hyundai Newport News
757-243-2000
derrick.phillips@hallauto.com

CS
Casey S.
Poquoson, VA
2010 Hyundai Veracruz
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/21/2019 Category: Service
My review
Fast service always. You all don't push repairs on me, simply suggest items of concern.
DERRICK A P., Service Director from Hall Hyundai Newport News responded on 03/21/2019

Thank you very much!!!!

Derrick Phillips
Service Manager
Hall Hyundai Newport News
757-243-2000
derrick.phillips@hallauto.com

GS
Glen S.
Hampton, VA
2015 Hyundai Sonata Hyb
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/20/2019 Category: Service
Easy appointment schedule
Very pleasant staff.
DERRICK A P., Service Director from Hall Hyundai Newport News responded on 03/20/2019

Thank you very much!

Derrick Phillips
Service Manager
Hall Hyundai Newport News
757-243-2000
derrick.phillips@hallauto.com

PB
Patricia B.
Newport News, VA
2013 Hyundai Accent
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/20/2019 Category: Service
Amazing Service
The service department at Hall Hyundai is enough reason to always choose Hyundai! They are always honest, courteous and knowledgeable; providing quality service each and every time.
DERRICK A P., Service Director from Hall Hyundai Newport News responded on 03/20/2019

Thank you so much!

Derrick Phillips
Service Manager
Hall Hyundai Newport News
757-243-2000
derrick.phillips@hallauto.com

Verified Customer
Newport News, VA
2012 Hyundai Elantra
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
03/19/2019 Category: Service
Fucking horrible
Repair man sucks . He don’t do his job well .
DERRICK A P., Service Director from Hall Hyundai Newport News responded on 03/20/2019

No reply.


LF
Laurie F.
Williamsburg, VA
2018 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/18/2019 Category: Service
Fast friendly knowledgeable service
LoveHall Hyundai service.
DERRICK A P., Service Director from Hall Hyundai Newport News responded on 03/18/2019

Thank you very much!

Derrick Phillips
Service Manager
Hall Hyundai Newport News
757-243-2000
derrick.phillips@hallauto.com

RC
Ralph C.
Newport News, VA
2013 Hyundai Genesis
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
03/18/2019 Category: Service
Service
Overall, a good dealer to work with.
DERRICK A P., Service Director from Hall Hyundai Newport News responded on 03/18/2019

Thanks for taking the time to rate us. Please email me and let me know where we failed.

Derrick Phillips
Service Manager
Hall Hyundai Newport News
757-243-2000
derrick.phillips@hallauto.com

RE
Russell E.
Yorktown, VA
2014 Hyundai Santa Fe S
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/17/2019 Category: Service
Happy with Hyundai
I have always received great service it’s Hall Hyundai
DERRICK A P., Service Director from Hall Hyundai Newport News responded on 03/17/2019

Thank you so much. I enjoyed the shuttle ride with you and your wife. Have a great week !!

Derrick Phillips
Service Manager
Hall Hyundai Newport News
757-243-2000
derrick.phillips@hallauto.com

Verified Customer
Hampton, VA
2013 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/16/2019 Category: Service
Friendly Advisor
Always great service
DERRICK A P., Service Director from Hall Hyundai Newport News responded on 03/16/2019

Thank you very much!

Derrick Phillips
Service Manager
Hall Hyundai Newport News
757-243-2000
derrick.phillips@hallauto.com

Verified Customer
Hampton, VA
2017 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/16/2019 Category: Service
.
.
DERRICK A P., Service Director from Hall Hyundai Newport News responded on 03/16/2019

Thank you so much!

Derrick Phillips
Service Manager
Hall Hyundai Newport News
757-243-2000
derrick.phillips@hallauto.com

HJ
Henry J.
Newport News, VA
2009 Hyundai Azera
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/14/2019 Category: Service
Chris & Brenda make things happen
Professional from start to finish!
A1 service everytime!
DERRICK A P., Service Director from Hall Hyundai Newport News responded on 03/14/2019

Thank you very much!

Derrick Phillips
Service Manager
Hall Hyundai Newport News
757-243-2000
derrick.phillips@hallauto.com

MW
Marcus W.
Newport News, VA
2017 Hyundai Santa Fe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/14/2019 Category: Service
No surprises.
Service has always been handled with no surprises. I get great service, as expected, and usually in less time than promised.
DERRICK A P., Service Director from Hall Hyundai Newport News responded on 03/14/2019

Thank you so much!

Derrick Phillips
Service Manager
Hall Hyundai Newport News
757-243-2000
derrick.phillips@hallauto.com

PL
Princess L.
Hampton, VA
2017 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/14/2019 Category: Service
Great service as usual!
From the moment I make my appointment, until my keys are returned to my hands, I am treated with great customer service. I took my car in for a recent recall and the noted that my oil change would be due in 400 miles so they took care of that too. For someone who use to dread having to take my vehicle in for service, it is never that way with my Hyundai at Hall in Newport News.
DERRICK A P., Service Director from Hall Hyundai Newport News responded on 03/14/2019

Thank you very much!

Derrick Phillips
Service Manager
Hall Hyundai Newport News
757-243-2000
derrick.phillips@hallauto.com