Overview

Overall Rating 4.67/5Overall Rating 4.67/5Overall Rating 4.67/5Overall Rating 4.67/5rating 4.67

1582 Reviews

ReScore Reviews™ (19)

ReScore
Overall Rating 4.0526316/5Overall Rating 4.0526316/5Overall Rating 4.0526316/5Overall Rating 4.0526316/5rating 4.0526316
Original
Overall Rating 2.1052674/5Overall Rating 2.1052674/5rating 2.1052674rating 2.1052674rating 2.1052674
95% Would Recommend
100% Business Response
Latest Review 30 minutes ago

Reviews


ER
Edilberto R.
Newport News, VA
2011 Hyundai Sonata
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/23/2018 Category: Service
Car Inspection and chg oil.
Very good customer service!
DERRICK A P., Service Director from Hall Hyundai Newport News responded on 06/23/2018

Thank you so much!

Derrick Phillips
Service Manager
Hall Hyundai Newport News
757-243-2000
derrick.phillips@hallauto.com

Anonymous avatar
Verified Customer
Newport News, VA
2013 Hyundai Santa Fe S
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Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
06/22/2018 Category: Service
Ok
It was ok. Not great, not bad. Just ok.
DERRICK A P., Service Director from Hall Hyundai Newport News responded on 06/22/2018

Thanks for the response!

Derrick Phillips
Service Manager
Hall Hyundai Newport News
757-243-2000
derrick.phillips@hallauto.com

WT
William T.
Newport News, VA
2015 Hyundai Santa Fe S
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/21/2018 Category: Service
Very professional
Out standing proformance
DERRICK A P., Service Director from Hall Hyundai Newport News responded on 06/21/2018

Thank you so much!

Derrick Phillips
Service Manager
Hall Hyundai Newport News
757-243-2000
derrick.phillips@hallauto.com

Anonymous avatar
Verified Customer
Williamsburg, VA
2015 Hyundai Santa Fe S
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Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
06/21/2018 Category: Service
Rescore Hall Hyundai
After my initial dissatisfaction from the dealership, Derek called concerned by my reason for dissatisfaction and we spoke of the area of opportunity to improvement. It has been resolved with a positive outcome.

Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
06/21/2018 Category: Service
Its convenient to come to but not very friendly
Make all customers feel comfortable coming in for service not a select few
DERRICK A P., Service Director from Hall Hyundai Newport News responded on 06/21/2018

Thanks for bringing this to my attention. Also, thank you for our conversation. We look forward to your next visit with us.

Derrick Phillips
Service Manager
Hall Hyundai Newport News
757-243-2000
derrick.phillips@hallauto.com
DERRICK A P., Service Director from Hall Hyundai Newport News responded on 06/21/2018

Thanks again!

Derrick Phillips
Service Manager
Hall Hyundai Newport News
757-243-2000
derrick.phillips@hallauto.com

DB
Dana B.
Newport News, VA
2012 Hyundai Elantra
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/20/2018 Category: Service
Great service as always
I took my Hyundai in for replacement brake lights and an oil change. The service department was great as always. I had an appointment and they got me in and out pretty quickly.
DERRICK A P., Service Director from Hall Hyundai Newport News responded on 06/20/2018

Thank you so much!

Derrick Phillips
Service Manager
Hall Hyundai Newport News
757-243-2000
derrick.phillips@hallauto.com

RS
Rhonda S.
Newport News, VA
2011 Hyundai Tucson
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/19/2018 Category: Service
Excellent service
Hall Hyundai provides the best service on the peninsula, they are fast, efficient, the staff is very friendly and very quick to resolve any issue.

Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
06/19/2018 Category: Service
Hall Hyundai
Love my Hyundai, Hall gives the best service on the peninsula
DERRICK A P., Service Director from Hall Hyundai Newport News responded on 06/19/2018

I love those comments. We take pride in being the best on the peninsula. Please shoot me an email and let me know where Brenda fell short and why we received a failing score. 

Derrick Phillips
Service Manager
Hall Hyundai Newport News
757-243-2000
derrick.phillips@hallauto.com
DERRICK A P., Service Director from Hall Hyundai Newport News responded on 06/20/2018

Thanks again for your great feedback!

Derrick Phillips
Service Manager
Hall Hyundai Newport News
757-243-2000
derrick.phillips@hallauto.com

NB
Nancy B.
Yorktown, VA
2017 Hyundai Tucson
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/19/2018 Category: Service
great service!!!
great service!!!!!!!!!!!!!
DERRICK A P., Service Director from Hall Hyundai Newport News responded on 06/19/2018

Thank you very much!!

Derrick Phillips
Service Manager
Hall Hyundai Newport News
757-243-2000
derrick.phillips@hallauto.com

CM
Carlos M.
Newport News, VA
2011 Hyundai Sonata
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/19/2018 Category: Service
Right on time
They always have what I need and the service was quick.
DERRICK A P., Service Director from Hall Hyundai Newport News responded on 06/19/2018

Thank you so much!

Derrick Phillips
Service Manager
Hall Hyundai Newport News
757-243-2000
derrick.phillips@hallauto.com

AH
Aaron H.
Newport News, VA
2015 Hyundai Elantra
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/19/2018 Category: Service
Good eye for detail
Thanks for keeping me safe and checking out the whole car even when I bring it in for just one thing. Your eye for detail really can prevent an accident and save a life, so keep up the great work
DERRICK A P., Service Director from Hall Hyundai Newport News responded on 06/19/2018

Thank you so much!

Derrick Phillips
Service Manager
Hall Hyundai Newport News
757-243-2000
derrick.phillips@hallauto.com

Anonymous avatar
Verified Customer
Bohannon, VA
2016 Hyundai Tucson
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/18/2018 Category: Service
Courteous and friendly staff
Serviced my Tucson promptly.
DERRICK A P., Service Director from Hall Hyundai Newport News responded on 06/18/2018

Thank you so much!!

Derrick Phillips
Service Manager
Hall Hyundai Newport News
757-243-2000
derrick.phillips@hallauto.com

Anonymous avatar
Verified Customer
Hampton, VA
2016 Hyundai Tucson
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/17/2018 Category: Service
Love this place
So glad we purchased our car here. If we ever need service they are so quick to get us in and out.
DERRICK A P., Service Director from Hall Hyundai Newport News responded on 06/17/2018

Thank you very much!

Derrick Phillips
Service Manager
Hall Hyundai Newport News
757-243-2000
derrick.phillips@hallauto.com

Anonymous avatar
Verified Customer
Yorktown, VA
2011 Hyundai Sonata
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/16/2018 Category: Service
Car Owner
Courteous staff
Fast turnaround for car needs
Close to home
Great location
DERRICK A P., Service Director from Hall Hyundai Newport News responded on 06/16/2018

Thank you very much!

Derrick Phillips
Service Manager
Hall Hyundai Newport News
757-243-2000
derrick.phillips@hallauto.com

Anonymous avatar
Verified Customer
Hampton, VA
2016 Hyundai Accent
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/15/2018 Category: Service
a quiet place to read/relax/pray/think
Having job completed as u wait
DERRICK A P., Service Director from Hall Hyundai Newport News responded on 06/16/2018

Thank you so much for this.

Derrick Phillips
Service Manager
Hall Hyundai Newport News
757-243-2000
derrick.phillips@hallauto.com

Anonymous avatar
Verified Customer
Newport News, VA
2013 Hyundai Elantra
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/15/2018 Category: Service
Great Service
great service.
DERRICK A P., Service Director from Hall Hyundai Newport News responded on 06/15/2018

This is awesome !!!! Thank you guys for your service. We really appreciate all you do for us as well!!

Derrick Phillips
Service Manager
Hall Hyundai Newport News
757-243-2000
derrick.phillips@hallauto.com

JL
Janet L.
Yorktown, VA
2005 Hyundai Tucson
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/12/2018 Category: Service
Service & Manufacturer Recall
Great service dept diagnostics & late AM shuttle service offered while waiting & didn't schedule when service appt was made.
DERRICK A P., Service Director from Hall Hyundai Newport News responded on 06/12/2018

Thank you very much!

Derrick Phillips
Service Manager
Hall Hyundai Newport News
757-243-2000
derrick.phillips@hallauto.com

LS
Lisa S.
Williamsburg, VA
2013 Hyundai Santa Fe S
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/12/2018 Category: Service
Always the BEST!
Friendly service, on-time, excellent attention to car/issues, open communication, great value!
DERRICK A P., Service Director from Hall Hyundai Newport News responded on 06/12/2018

Thank you so much!

Derrick Phillips
Service Manager
Hall Hyundai Newport News
757-243-2000
derrick.phillips@hallauto.com

Anonymous avatar
Verified Customer
Hampton, VA
2010 Hyundai Sonata
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/12/2018 Category: Service
all was well
all went well
DERRICK A P., Service Director from Hall Hyundai Newport News responded on 06/12/2018

Thank you kindly!!

Derrick Phillips
Service Manager
Hall Hyundai Newport News
757-243-2000
derrick.phillips@hallauto.com

MR
Mary R.
Hampton, VA
2015 Hyundai Sonata
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/11/2018 Category: Service
Great Job 😎
Chis offered Exceptional customer service
DERRICK A P., Service Director from Hall Hyundai Newport News responded on 06/11/2018

That’s awesome!! Thank you so much!

Derrick Phillips
Service Manager
Hall Hyundai Newport News
757-243-2000
derrick.phillips@hallauto.com

PL
Princess L.
Hampton, VA
2017 Hyundai Sonata
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/11/2018 Category: Service
Good service
The service department is always friendly. I would recommend the service department to a friend.
DERRICK A P., Service Director from Hall Hyundai Newport News responded on 06/11/2018

Thank you so much!

Derrick Phillips
Service Manager
Hall Hyundai Newport News
757-243-2000
derrick.phillips@hallauto.com

LH
Larry H.
Newport News, VA
2013 Hyundai Elantra
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/11/2018 Category: Service
Timely
Just a good experience each time.
DERRICK A P., Service Director from Hall Hyundai Newport News responded on 06/11/2018

Thank you very much!

Derrick Phillips
Service Manager
Hall Hyundai Newport News
757-243-2000
derrick.phillips@hallauto.com