Overview

Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5
4.7

(2,553 Reviews)

ReScore Reviews™ (66)

ReScore
Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5
Original
Overall Rating 2.3/5Overall Rating 2.3/5Overall Rating 2.3/5Overall Rating 2.3/5Overall Rating 2.3/5
96% Would Recommend
100% Business Response
Latest Review 1 day ago

Reviews


FC
Frank C.
Yorktown, VA
2019 Hyundai Elantra
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/15/2021 Category: Service
Excellent service!
The service department is outstanding- courteous, professional, and helpful. I could not ask for more.

GS
Gina S.
Newport News, VA
2012 Hyundai Elantra
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/13/2021 Category: Service
Great customer service
Always willing to ensure their service is done correctly and keep you informed.
DERRICK A P., Service Director from Hall Hyundai Newport News responded on 05/14/2021

Thank you so much!

Derrick Phillips
Service Manager
Hall Hyundai Newport News
757-243-2000
derrick.phillips@hallauto.com

LH
Loretta H.
Newport News, VA
2013 Hyundai Santa Fe Sport
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/13/2021 Category: Service
Good customer service
Very good service and very friendly staff and give good advice on the service needed on your vehicle . Thanks for all you do and keep up the good work .
DERRICK A P., Service Director from Hall Hyundai Newport News responded on 05/14/2021

Thank you veru much!

Derrick Phillips
Service Manager
Hall Hyundai Newport News
757-243-2000
derrick.phillips@hallauto.com

JG
Judith G.
Williamsburg, VA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/13/2021
Great place to buy a car
The best dealership I’ve ever dealt with. The customer service is great the people that work there are awesome never had a problem. Thank you so much
DERRICK A P., Service Director from Hall Hyundai Newport News responded on 05/14/2021

Thank you so much!

Derrick Phillips
Service Manager
Hall Hyundai Newport News
757-243-2000
derrick.phillips@hallauto.com

JG
Judith G.
Williamsburg, VA
2016 Hyundai Veloster
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/14/2021 Category: Service
Love my car
I love my car, it’s so fun to drive. I love the dealership they have awesome people working there never had a problem. I give this dealer 10 rating

Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
05/13/2021 Category: Service
Great customer service, great people
No problem at this place at all, great business great place to buy a car. Thank you
DERRICK A P., Service Director from Hall Hyundai Newport News responded on 05/13/2021

Thank you so much , however, you gave us the lowest score possible. Would you mind doing a rescore to a perfect 5 if Hyundai sent you another survey?

Derrick Phillips
Service Manager
Hall Hyundai Newport News
757-243-2000
derrick.phillips@hallauto.com

Verified Customer
Hampton, VA
2020 Hyundai Tucson
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/11/2021 Category: Service
Professional
Employees are very courteous and respect each customer
DERRICK A P., Service Director from Hall Hyundai Newport News responded on 05/13/2021

Thank you !!!!!

Derrick Phillips
Service Manager
Hall Hyundai Newport News
757-243-2000
derrick.phillips@hallauto.com

SH
Stephanie H.
Gloucester, VA
2020 Hyundai Santa Fe
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/06/2021 Category: Service
Exceptional customer service
Amazing GM
Chris in the service department is the best!
DERRICK A P., Service Director from Hall Hyundai Newport News responded on 05/07/2021

Thank you so much. We love Chris too!

Derrick Phillips
Service Manager
Hall Hyundai Newport News
757-243-2000
derrick.phillips@hallauto.com

BH
Barbara H.
Yorktown, VA
2014 Hyundai Santa Fe Sport
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/04/2021 Category: Service
Staff knowledge and friendly to work with
Totally empressed with staff and their knowledge and ability
DERRICK A P., Service Director from Hall Hyundai Newport News responded on 05/04/2021

THANK YOU!

Derrick Phillips
Service Manager
Hall Hyundai Newport News
757-243-2000
derrick.phillips@hallauto.com

JL
Jessica L.
Hampton, VA
2020 Hyundai Palisade
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/03/2021 Category: Service
Great service
Kind and courteous. Service completed in a timely manner.
DERRICK A P., Service Director from Hall Hyundai Newport News responded on 05/03/2021

Thank you so much!

Derrick Phillips
Service Manager
Hall Hyundai Newport News
757-243-2000
derrick.phillips@hallauto.com

RZ
Raymond Z.
Hampton, VA
2020 Hyundai Elantra
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/03/2021 Category: Service
15000 mile check & inspection
We had the 15000 mile check up and the safety inspection done, Hall got the car in and back out in an awesome manner. Those folks were busy with previous day overflow and non appointment vehicles, and they stayed efficient all morning! Thanks!
DERRICK A P., Service Director from Hall Hyundai Newport News responded on 05/03/2021

Thank you so much for the great review!

Derrick Phillips
Service Manager
Hall Hyundai Newport News
757-243-2000
derrick.phillips@hallauto.com

JM
Jose M.
Newport News, VA
2013 Hyundai Sonata
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/03/2021 Category: Service
really close to my home
At the receiving bay, some are more friendly and in a good mood in the morning. Another one, not so much; really cut and dried actitute. I noted some customers being treated more deferentially than me, I hope is not because my looks, me being a short man of hispanic background.
DERRICK A P., Service Director from Hall Hyundai Newport News responded on 05/03/2021

Thank you ! Please use my email to schedule any appointment that you'd like. 

Derrick Phillips
Service Manager
Hall Hyundai Newport News
757-243-2000
derrick.phillips@hallauto.com

Verified Customer
Yorktown, VA
2018 Hyundai Elantra
Verified Customer
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
04/29/2021 Category: Service
Customer service just okay
Staff could have been friendlier and more helpful.
DERRICK A P., Service Director from Hall Hyundai Newport News responded on 04/30/2021

Thanks for letting me know. I'll give you a call to discuss how to make your next service better.

Derrick Phillips
Service Manager
Hall Hyundai Newport News
757-243-2000
derrick.phillips@hallauto.com

SC
Sidney C.
Newport News, VA
2021 Hyundai Veloster
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/29/2021 Category: Service
👏 Good Job 👍
Awesome
DERRICK A P., Service Director from Hall Hyundai Newport News responded on 04/29/2021

THANK YOU SO MUCH!

Derrick Phillips
Service Manager
Hall Hyundai Newport News
757-243-2000
derrick.phillips@hallauto.com

GR
Gwendolyn R.
Newport News, VA
2017 Hyundai Tucson
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/02/2021 Category: Service
Excellent experience
Customer service was efficient and courteous. Repair was done in a timely fashion.
DERRICK A P., Service Director from Hall Hyundai Newport News responded on 04/07/2021

Thank you so much!

Derrick Phillips
Service Manager
Hall Hyundai Newport News
757-243-2000
derrick.phillips@hallauto.com

JK
Judith K.
Newport News, VA
2012 Hyundai Elantra
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/01/2021 Category: Service
Oil change and recall service
Always have a good experience with Brenda. She keeps me informed and explains things. Oil change completed along with service for a recall, and replacing battery. Consistent and reliable service.

Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
04/01/2021 Category: Service
Oil change & recall service
Have had pretty consistent and reliable service so I always return to Hall. Had oil change, service for a recall, and found out I needed a new battery. Wasn't expecting that expense but glad it was found so I didn't get stuck with a dead battery.
DERRICK A P., Service Director from Hall Hyundai Newport News responded on 04/01/2021

I'm sorry your visit wasn't a great one. I'll have a meeting with Brenda to discuss what we can do better next time. Please email me with any suggetions to better improve.

Derrick Phillips
Service Manager

Hall Hyundai Newport News
757-243-2000
derrick.phillips@hallauto.com