Overview

Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5
4.7

(2,326 Reviews)

ReScore Reviews™ (27)

ReScore
Overall Rating 4.3/5Overall Rating 4.3/5Overall Rating 4.3/5Overall Rating 4.3/5Overall Rating 4.3/5
Original
Overall Rating 2.1/5Overall Rating 2.1/5Overall Rating 2.1/5Overall Rating 2.1/5Overall Rating 2.1/5
96% Would Recommend
100% Business Response
Latest Review about 3 hours ago

Reviews


CM
Carlos M.
Newport News, VA
2011 Hyundai Sonata
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/17/2020 Category: Service
Hall Hyundai Service
These guys are quick and efficient. Always take my Sonata here. The lounge has a television and there’s a second lounge for a little more privacy. Love my car, but maybe one day I’ll walk out of there with a new one.
DERRICK A P., Service Director from Hall Hyundai Newport News responded on 02/17/2020

Thank you very much!

Derrick Phillips
Service Manager
Hall Hyundai Newport News
757-243-2000
derrick.phillips@hallauto.com

Verified Customer
Hampton, VA
2007 Hyundai Santa Fe
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/17/2020 Category: Service
Efficient and effective
I have great confidence that Brenda will provide friendly customer service and will see that my service needs are met. Waiting area at this dealership is the most comfortable I have ever experienced.
DERRICK A P., Service Director from Hall Hyundai Newport News responded on 02/17/2020

Thank yopu so much!

Derrick Phillips
Service Manager
Hall Hyundai Newport News
757-243-2000
derrick.phillips@hallauto.com

Verified Customer
Hampton, VA
2009 Hyundai Sonata
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/09/2020 Category: Service
Service
The service is always fast and done right the first time. Never once in my ten years of being a Hall Hyundai customer have I had to make a second trip. The Service Advisors are always friendly and efficient. I really like Brenda and Chris.
DERRICK A P., Service Director from Hall Hyundai Newport News responded on 02/09/2020

Thank you very much!


KH
Karen H.
Carrollton, VA
2018 Hyundai Santa Fe
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/08/2020 Category: Service
Friendly, quick and reliable
My vehicle went back on time, the service was quick and the staff was all friendly and courteous
DERRICK A P., Service Director from Hall Hyundai Newport News responded on 02/08/2020

Thank you so much!

Derrick Phillips
Service Manager
Hall Hyundai Newport News
757-243-2000
derrick.phillips@hallauto.com

VP
Vineonie P.
Newport News, VA
2015 Hyundai Santa Fe Sport
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/06/2020 Category: Service
"ALL DRY"
ON 1/15/20, I ACCIDENTLY FORGOT AND LEFT MY FRONT RIGHT PASSENGER WINDOW ON MY SANTA FE DOWN FOR THE NIGHT. THE NEXT MORNING I WOKE UP TO RAIN. NEED I SAY MORE; YES THE SEAT WAS TOTALLY WET. I WENT TO HALL HYUNDAI, TOLD SERVICE CONSULTANT CHRIS HOUSE WHAT HAD HAPPENED, AND HE SAID TO WAIT A WEEK FOR THE SEAT CUSHION TO DRY OUT. SO, I WAITED AND WENT BACK TO HALL, BUT IT WAS NOT COMPLETELY DRY. WE WAITED ANOTHER WEEK +, BROUGHT IT BACK AND HAD THE SEAT CALIBRATED. EVERYTHING WORKS FINE. CHRIS HOUSE SAVED ME A LOT OF MONEY, BECAUSE THIS COULD HAVE COST INTO THE THOUSANDS OF DOLLARS.
DERRICK A P., Service Director from Hall Hyundai Newport News responded on 02/07/2020

Thank you so much!

Derrick Phillips
Service Manager
Hall Hyundai Newport News
757-243-2000
derrick.phillips@hallauto.com

Verified Customer
Gloucester, VA
2012 Hyundai Accent
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/05/2020 Category: Service
Best service
Love the people at Hall Hyundai. Always get great service. I feel like they really care. Keep up the good work!
DERRICK A P., Service Director from Hall Hyundai Newport News responded on 02/05/2020

Thank you very much!

Derrick Phillips
Service Manager
Hall Hyundai Newport News
757-243-2000
derrick.phillips@hallauto.com

AT
Ann T.
Newport News, VA
2009 Hyundai Elantra
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/04/2020 Category: Service
Excellent service
Hall Hyundai has been servicing my 2009 Elantra since I moved to the area a few years ago. They are professional, friendly and reliable. I would not consider having my car serviced at any other location.
DERRICK A P., Service Director from Hall Hyundai Newport News responded on 02/04/2020

Thank you very much!

Derrick Phillips
Service Manager
Hall Hyundai Newport News
757-243-2000
derrick.phillips@hallauto.com

Verified Customer
Williamsburg, VA
2017 Hyundai Elantra
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/01/2020 Category: Service
Service
Service & professionalism of the people there
DERRICK A P., Service Director from Hall Hyundai Newport News responded on 02/01/2020

Thank you so much!

Derrick Phillips
Service Manager
Hall Hyundai Newport News
757-243-2000
derrick.phillips@hallauto.com

Verified Customer
Newport News, VA
2017 Hyundai Elantra
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/01/2020 Category: Service
The customer comes first
They do everything for their customer and every time I am here I feel like family. The entire team is amazing! My recent visit was with Chris and he helped me to make sure I was getting the right service for my car. I love the whole team!
DERRICK A P., Service Director from Hall Hyundai Newport News responded on 02/01/2020

Thank you! We love you too!!!

Derrick Phillips
Service Manager
Hall Hyundai Newport News
757-243-2000
derrick.phillips@hallauto.com

JK
Judith K.
Newport News, VA
2012 Hyundai Elantra
Verified Customer
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
01/30/2020 Category: Service
Replacing tire pressure sensors
Good experience. Only issue was with warranty company.
DERRICK A P., Service Director from Hall Hyundai Newport News responded on 01/30/2020

Thanks!

Derrick Phillips
Service Manager
Hall Hyundai Newport News
757-243-2000
derrick.phillips@hallauto.com

PS
Phillip S.
Williamsburg, VA
2014 Hyundai Sonata
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/30/2020 Category: Service
Good
Good customer service.
DERRICK A P., Service Director from Hall Hyundai Newport News responded on 01/30/2020

Thank you very much!

Derrick Phillips
Service Manager
Hall Hyundai Newport News
757-243-2000
derrick.phillips@hallauto.com

Verified Customer
Newport News, VA
2012 Hyundai Sonata
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/30/2020 Category: Service
Outstanding Customer Service
Everyone is so customer service oriented. When your service is complete, explanation of your services are detailed and thorough. I highly recommend Hyundai services to everyone who wants to feel they got what they paid for and then some!
DERRICK A P., Service Director from Hall Hyundai Newport News responded on 01/30/2020

Thank you so much!

Derrick Phillips
Service Manager
Hall Hyundai Newport News
757-243-2000
derrick.phillips@hallauto.com

Verified Customer
Smithfield, VA
2014 Hyundai Sonata
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/30/2020 Category: Service
Excellent service
Service didn't take long and didn't try to add on work that wasn't needed at the time.
DERRICK A P., Service Director from Hall Hyundai Newport News responded on 01/31/2020

Thank you very much!!!

Derrick Phillips
Service Manager
Hall Hyundai Newport News
757-243-2000
derrick.phillips@hallauto.com

Verified Customer
Newport News, VA
2015 Hyundai Santa Fe Sport
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/29/2020 Category: Service
Service
Brenda Messer is your outstanding Service Advisor, she always make sure I get the best Service.
DERRICK A P., Service Director from Hall Hyundai Newport News responded on 01/29/2020

Thank you so much!

Derrick Phillips
Service Manager
Hall Hyundai Newport News
757-243-2000
derrick.phillips@hallauto.com

MM
Michael M.
Hampton, VA
2014 Hyundai Sonata
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/28/2020 Category: Service
5 stars
Better than Tysinger, customer service on point
DERRICK A P., Service Director from Hall Hyundai Newport News responded on 01/28/2020

Thank you very much!

Derrick Phillips
Service Manager
Hall Hyundai Newport News
757-243-2000
derrick.phillips@hallauto.com