Overview

Overall Rating 4.67/5Overall Rating 4.67/5Overall Rating 4.67/5Overall Rating 4.67/5rating 4.67

1524 Reviews

ReScore Reviews™ (17)

ReScore
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5rating 4.0
Original
Overall Rating 2.0/5Overall Rating 2.0/5rating 2.0rating 2.0rating 2.0
95% Would Recommend
100% Business Response
Latest Review about 14 hours ago

Reviews


JC
James C.
Poquoson, VA
2012 Hyundai Tucson
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/19/2018 Category: Service
AONE!
We have owned FIVE Hyundais, wouldn't drive anything else. Our experience at Hall Hyundai has be FIVE STAR and the
service department is GREAT. Brenda is usually our service writer and she is the best!
DERRICK A P., Service Director from Hall Hyundai Newport News

Thank you very much !!!

Derrick Phillips
Service Manager
Hall Hyundai Newport News
757-243-2000
derrick.phillips@hallauto.com

Anonymous avatar
Verified Customer
Yorktown, VA
2014 Hyundai Santa Fe S
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/15/2018 Category: Service
My wife loves her Hyundai and Hall Hyundai!
That's it. My wife loves the car and the dealer.
DERRICK A P., Service Director from Hall Hyundai Newport News

Thank you so much!

Derrick Phillips
Service Manager
Hall Hyundai Newport News
757-243-2000
derrick.phillips@hallauto.com

Anonymous avatar
Verified Customer
Newport News, VA
2013 Hyundai Elantra
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Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
05/14/2018 Category: Service
Good customer service
Customer service was professional and well mannered
DERRICK A P., Service Director from Hall Hyundai Newport News

Thanks for the feedback. Please let me know why this visit was a 3 out of 5. 

Thanks,

Derrick Phillips
Service Manager
Hall Hyundai Newport News
757-243-2000
derrick.phillips@hallauto.com

RG
Russell G.
Williamsburg, VA
2013 Hyundai Elantra
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/14/2018 Category: Service
Great service
Great service.
DERRICK A P., Service Director from Hall Hyundai Newport News

Thank you so much!

Derrick Phillips
Service Manager
Hall Hyundai Newport News
757-243-2000
derrick.phillips@hallauto.com

DB
Dale B.
Smithfield, VA
2015 Hyundai Tucson
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/13/2018 Category: Service
Hall Hyundai service
Timely great help, good pick up and drop off
DERRICK A P., Service Director from Hall Hyundai Newport News

Thank you very much!!!

Derrick Phillips
Service Manager
Hall Hyundai Newport News
757-243-2000
derrick.phillips@hallauto.com

Anonymous avatar
Verified Customer
Newport News, VA
2009 Hyundai Genesis
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/12/2018 Category: Service
My Genesis service
The service team works hard to meet your needs.
DERRICK A P., Service Director from Hall Hyundai Newport News

Thank you so much!

Derrick Phillips
Service Manager
Hall Hyundai Newport News
757-243-2000
derrick.phillips@hallauto.com

DM
Doreen M.
Newport News, VA
2015 Hyundai Elantra
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/11/2018 Category: Service
Great Service
We have purchased 2 Hyundai Elantras, one new and one used, and are happy with both cars.
DERRICK A P., Service Director from Hall Hyundai Newport News

Thank you so much!

Derrick Phillips
Service Manager
Hall Hyundai Newport News
757-243-2000
derrick.phillips@hallauto.com

Anonymous avatar
Verified Customer
Hayes, VA
2009 Hyundai Genesis
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Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
05/11/2018 Category: Service
Friendly
Friendly and courteous.
DERRICK A P., Service Director from Hall Hyundai Newport News

Thanks!Derrick PhillipsService ManagerHall Hyundai Newport News757-243-2000derrick.phillips@hallauto.com


DW
Daniel W.
Williamsburg, VA
2017 Hyundai Tucson
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/10/2018 Category: Service
nice dealership
good job
DERRICK A P., Service Director from Hall Hyundai Newport News

Thank you very much!Derrick PhillipsService ManagerHall Hyundai Newport News757-243-2000derrick.phillips@hallauto.com


GP
Georgia P.
Williamsburg, VA
2014 Hyundai Elantra
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/10/2018 Category: Service
Friendly service team.
I was able to get my vehicle inspected late in the afternoon without an appointment. It also did not take long to resolve any issues and the service team was friendly.
DERRICK A P., Service Director from Hall Hyundai Newport News

Thank you so much!Derrick PhillipsService ManagerHall Hyundai Newport News757-243-2000derrick.phillips@hallauto.com


KW
Kevin W.
Hampton, VA
2013 Hyundai Santa Fe S
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/10/2018 Category: Service
Excellent service
Everyone di a wonderful job, but the biggest reason that I bring my cars to Hall Hyundai is Robert Bradford. He is an excellent service technician that I trust.
DERRICK A P., Service Director from Hall Hyundai Newport News

Thank you very much 

Derrick Phillips
Service Manager
Hall Hyundai Newport News
757-243-2000
derrick.phillips@hallauto.com

Anonymous avatar
Verified Customer
Hampton, VA
2010 Hyundai Sonata
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/10/2018 Category: Service
Friendly and quick service
Always quick and friendly service
DERRICK A P., Service Director from Hall Hyundai Newport News

Thank you so much!

Derrick Phillips
Service Manager
Hall Hyundai Newport News
757-243-2000
derrick.phillips@hallauto.com

NC
Nakeshia C.
Newport News, VA
2017 Hyundai Elantra
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/09/2018 Category: Service
Consistency
For the last two years I have always receive fast, great and reliable service!!
DERRICK A P., Service Director from Hall Hyundai Newport News

Thank you so much!

Derrick Phillips
Service Manager
Hall Hyundai Newport News
757-243-2000
derrick.phillips@hallauto.com

Anonymous avatar
Verified Customer
Newport News, VA
2013 Hyundai Elantra
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Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
05/09/2018 Category: Service
Service
Service
DERRICK A P., Service Director from Hall Hyundai Newport News

Thank you for letting me know. Please stop by my office on your next visit.

Derrick Phillips
Service Manager
Hall Hyundai Newport News
757-243-2000
derrick.phillips@hallauto.com

DB
David B.
Newport News, VA
2005 Hyundai Tucson
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/09/2018 Category: Service
Awesome!
The People And The Service Are Awesome!
DERRICK A P., Service Director from Hall Hyundai Newport News

Thank you very much !!!!

Derrick Phillips
Service Manager
Hall Hyundai Newport News
757-243-2000
derrick.phillips@hallauto.com

KO
Kenneth O.
Yorktown, VA
2015 Hyundai Santa Fe
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Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
05/09/2018 Category: Service
Had 30,000 service & comp state inspection
Liked that when I called to schedule an appointment they were able to accommodate next day service. They notified me that there was a recall on my car and asked if I wanted it done at that time.
DERRICK A P., Service Director from Hall Hyundai Newport News

Thanks! Next visit... just ask for a wash. 

Derrick Phillips
Service Manager
Hall Hyundai Newport News
757-243-2000
derrick.phillips@hallauto.com

JB
Jewel B.
Newport News, VA
2017 Hyundai Sonata
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/08/2018 Category: Service
Friendly and quick
Service was amazing 👍🏽I got my car detailed and it looks brand new. Please go here and have Americus detail your car or truck you won't be disappointed .
DERRICK A P., Service Director from Hall Hyundai Newport News

Thank you! He’s a special employee to us!

Derrick Phillips
Service Manager
Hall Hyundai Newport News
757-243-2000
derrick.phillips@hallauto.com

Anonymous avatar
Verified Customer
Newport News, VA
2014 Hyundai Elantra
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/08/2018 Category: Service
Awesome service
Never had an issue with service.
DERRICK A P., Service Director from Hall Hyundai Newport News

Thank you so much!

Derrick Phillips
Service Manager
Hall Hyundai Newport News
757-243-2000
derrick.phillips@hallauto.com

WW
Willis W.
Capron, VA
2018 Hyundai Santa Fe
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/08/2018 Category: Service
Quick attention...
Very quick service appt for first time service appt. Polite and friendly staff.
DERRICK A P., Service Director from Hall Hyundai Newport News

Thank you so much!!!!

Derrick Phillips
Service Manager
Hall Hyundai Newport News
757-243-2000
derrick.phillips@hallauto.com

Anonymous avatar
Verified Customer
Hampton, VA
2011 Hyundai Sonata
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Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
05/07/2018 Category: Service
I trust Brenda, I always have service through her.
Usually, I get excellent service and equally good advice. I don't understand the issue with time this last visit and hopefully it won't happen again.
DERRICK A P., Service Director from Hall Hyundai Newport News

A 2 out 5 is a poor score for Brenda. Was the service bad or was it the time that you felt was poor? Please note that you also received an alignment. You should always allow one hour for the alignment, 30 minutes a piece for each tire and 30 minutes for the oil change. A visit will always take 2.5 hours for an oil change, mounting and balancing two tires and also performing an alignment. This score will definitely drop Brenda in her rating significantly. Please consider a rescore.

Derrick Phillips
Service Manager
Hall Hyundai Newport News
757-243-2000
derrick.phillips@hallauto.com