Overview

Overall Rating 4.67/5Overall Rating 4.67/5Overall Rating 4.67/5Overall Rating 4.67/5rating 4.67

1610 Reviews

ReScore Reviews™ (19)

ReScore
Overall Rating 4.0526316/5Overall Rating 4.0526316/5Overall Rating 4.0526316/5Overall Rating 4.0526316/5rating 4.0526316
Original
Overall Rating 2.1052674/5Overall Rating 2.1052674/5rating 2.1052674rating 2.1052674rating 2.1052674
95% Would Recommend
100% Business Response
Latest Review 3 days ago

Reviews


MR
Margaret R.
Gloucester, VA
2015 Hyundai Santa Fe S
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/13/2018 Category: Service
Best ever
Everyone is so friendly and pleasant. They take care of you promptly. The service department is very professional.
DERRICK A P., Service Director from Hall Hyundai Newport News responded on 07/13/2018

Thank you so much!

Derrick Phillips
Service Manager
Hall Hyundai Newport News
757-243-2000
derrick.phillips@hallauto.com

JM
Jeffry M.
Newport News, VA
2016 Hyundai Sonata Hyb
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/12/2018 Category: Service
People
The people are amazing, service was great and Derick is leading the best Service Dept.
DERRICK A P., Service Director from Hall Hyundai Newport News responded on 07/12/2018

Thank you sir!

Derrick Phillips
Service Manager
Hall Hyundai Newport News
757-243-2000
derrick.phillips@hallauto.com

Verified Customer
Williamsburg, VA
2012 Hyundai Elantra
Verified
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
07/11/2018 Category: Service
Charges for services changed after pickup
I called to get prices for services, but when I went to pick up the car I was asked to pay about $100 more. They did correct the charges, but it was a little aggravating. Staff was professional and courteous.
DERRICK A P., Service Director from Hall Hyundai Newport News responded on 07/11/2018

A 3 out of 5 is a failing score for my staff. I’ll look into your visit and find out what happened. I’ll be giving you a call tomorrow to discuss your visit. Thank you for letting me know .

Derrick Phillips
Service Manager
Hall Hyundai Newport News
757-243-2000
derrick.phillips@hallauto.com

Verified Customer
Gloucester, VA
2006 Hyundai Elantra
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/10/2018 Category: Service
Positive
Chris and Brenda are fabulous to work with.
DERRICK A P., Service Director from Hall Hyundai Newport News responded on 07/10/2018

Thanks so much!

Derrick Phillips
Service Manager
Hall Hyundai Newport News
757-243-2000
derrick.phillips@hallauto.com

LL
Lea L.
Yorktown, VA
2013 Hyundai Sonata
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/07/2018 Category: Service
people are friendly
great
DERRICK A P., Service Director from Hall Hyundai Newport News responded on 07/07/2018

Thank you so much!

Derrick Phillips
Service Manager
Hall Hyundai Newport News
757-243-2000
derrick.phillips@hallauto.com

DD
Don D.
Williamsburg, VA
2011 Hyundai Sonata
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/06/2018 Category: Service
they put up with a lot
Brenda and the good folks at Hall put up with a lot! I bought my 2011 Hyundai there new and all the work done has been done there. To date, my Sonata has 203,000 miles and counting.

I do continue to urge that you get at least two seats in your waiting room and one for you salesperson offices which have no sides. You have big customers, you have handicapped customers, and you have NO WHERE for us to sit. I complain about that all the time but no one seems to know how to solve the problem (and it is a problem, y'all).

Yeah, when time comes to get a new car (no time soon I hope!) I'll be looking at a Sonata Hybrid or a Genesis. I can only ever imagine using the fun team at Hall!
DERRICK A P., Service Director from Hall Hyundai Newport News responded on 07/06/2018

Thanks for the 5 stars. We Love it when you come in.

Derrick Phillips
Service Manager
Hall Hyundai Newport News
757-243-2000
derrick.phillips@hallauto.com

EF
Elizabeth F.
Smithfield, VA
2017 Hyundai Santa Fe S
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/06/2018 Category: Service
Always helpful when I have questions.
HAve a nice waiting area.
DERRICK A P., Service Director from Hall Hyundai Newport News responded on 07/06/2018

Thank you very much!

Derrick Phillips
Service Manager
Hall Hyundai Newport News
757-243-2000
derrick.phillips@hallauto.com

Verified Customer
Williamsburg, VA
2007 Hyundai Santa Fe
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/05/2018 Category: Service
Brenda and her team are the best!!!
They bend over backwards to help me and I have complete faith and trust that they will do what needs to be done at the most affordable price possible. And on a moments notice. They communicate clearly and quickly. They make spending money on my 2007 SanteFe almost a pleasure. Love doing business with them.
DERRICK A P., Service Director from Hall Hyundai Newport News responded on 07/05/2018

Thank you for the kind words!!

Derrick Phillips
Service Manager
Hall Hyundai Newport News
757-243-2000
derrick.phillips@hallauto.com

BM
Bianca M.
San Tan Valley, AZ
2011 Hyundai Sonata
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/05/2018 Category: Service
Great Customer Service
Very friendly staff and quick services
DERRICK A P., Service Director from Hall Hyundai Newport News responded on 07/05/2018

Thank you so much!

Derrick Phillips
Service Manager
Hall Hyundai Newport News
757-243-2000
derrick.phillips@hallauto.com

LR
Lolita R.
Hampton, VA
2017 Hyundai Tucson
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/05/2018 Category: Service
Fastest Service
Exceeded my expectations!
DERRICK A P., Service Director from Hall Hyundai Newport News responded on 07/05/2018

Thank you very much!

Derrick Phillips
Service Manager
Hall Hyundai Newport News
757-243-2000
derrick.phillips@hallauto.com

DB
David B.
Newport News, VA
2005 Hyundai Tucson
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/05/2018 Category: Service
Care and kindness pleasant staff
I would
DERRICK A P., Service Director from Hall Hyundai Newport News responded on 07/05/2018

Thank you!

Derrick Phillips
Service Manager
Hall Hyundai Newport News
757-243-2000
derrick.phillips@hallauto.com

BM
Bryan M.
Hampton, VA
2011 Hyundai Sonata
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/05/2018 Category: Service
Car Towed - Needed Fix Fast!
I've been a customer at Hall Hyundai in Newport News, VA for 4 years now and I rave about it to anyone who will listen. Recently, I had just had my 2011 Sonata in for a tune up and the following week I came out to my car and it would start. I had to have it towed and I called Hall Hyundai when I was on my way. Not only did they accommodate me coming in day of, on a tow truck, but they were prompt with diagnosing the issue and communicated everything directly with my wife (who waited to I could make it into work). I have always had the best service at Hall Hyundai and I never feel like they are being untruthful or working me just to take my money.
DERRICK A P., Service Director from Hall Hyundai Newport News responded on 07/05/2018

Thank you very much!

Derrick Phillips
Service Manager
Hall Hyundai Newport News
757-243-2000
derrick.phillips@hallauto.com

VB
Vickie B.
Gloucester, VA
2016 Hyundai Tucson
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/05/2018 Category: Service
Best Hyundai Service
Year after year, car after car I have trusted Hall service. The staff are wonderful and I’ve never been disappointed !
DERRICK A P., Service Director from Hall Hyundai Newport News responded on 07/05/2018

Thank you so much!

Derrick Phillips
Service Manager
Hall Hyundai Newport News
757-243-2000
derrick.phillips@hallauto.com

VS
Valerie S.
Yorktown, VA
2013 Hyundai Sonata
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
07/04/2018 Category: Service
Thank you!
Thank you for the always prompt and friendly service! I would like to see some outdoor seating....just a suggestion.
DERRICK A P., Service Director from Hall Hyundai Newport News responded on 07/04/2018

Thank you so much! We had outdoor seating but it kept getting vandalized. Thanks for the suggestion though.

Derrick Phillips
Service Manager
Hall Hyundai Newport News
757-243-2000
derrick.phillips@hallauto.com

Verified Customer
Newport News, VA
2015 Hyundai Sonata
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/03/2018 Category: Service
Oil Change
Quick And Easy
DERRICK A P., Service Director from Hall Hyundai Newport News responded on 07/03/2018

Thank you so much!

Derrick Phillips
Service Manager
Hall Hyundai Newport News
757-243-2000
derrick.phillips@hallauto.com

Verified Customer
Newport News, VA
2016 Hyundai Accent
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/03/2018 Category: Service
Great
Brenda always gets me in and taken care of in a short amount of time
DERRICK A P., Service Director from Hall Hyundai Newport News responded on 07/03/2018

Thank you very much!

Derrick Phillips
Service Manager
Hall Hyundai Newport News
757-243-2000
derrick.phillips@hallauto.com

RL
Robert L.
Hampton, VA
2016 Hyundai Sonata
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/03/2018 Category: Service
Very good very organized
Fast and out standing service.
DERRICK A P., Service Director from Hall Hyundai Newport News responded on 07/03/2018

Thank ou so much!

Derrick Phillips
Service Manager
Hall Hyundai Newport News
757-243-2000
derrick.phillips@hallauto.com

Verified Customer
Hampton, VA
2017 Hyundai Tucson
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/02/2018 Category: Service
Service
Brenda as usual was helpful and knowledgeable about the updates on my particular vehicle from Hyundai
DERRICK A P., Service Director from Hall Hyundai Newport News responded on 07/03/2018

thank you very much!

Derrick Phillips
Service Manager
Hall Hyundai Newport News
757-243-2000
derrick.phillips@hallauto.com

DW
Daniel W.
Williamsburg, VA
2017 Hyundai Tucson
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/02/2018 Category: Service
nice dealership
good job
DERRICK A P., Service Director from Hall Hyundai Newport News responded on 07/02/2018

Thank you very much!

Derrick Phillips
Service Manager
Hall Hyundai Newport News
757-243-2000
derrick.phillips@hallauto.com

Verified Customer
Yorktown, VA
2012 Hyundai Elantra
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/02/2018 Category: Service
Great Dealership
The team is very courteous and always explains the details as it pertains to your vehicle. I am always pleased with the results.
DERRICK A P., Service Director from Hall Hyundai Newport News responded on 07/02/2018

Thank you so much!

Derrick Phillips
Service Manager
Hall Hyundai Newport News
757-243-2000
derrick.phillips@hallauto.com