Hall Hyundai Newport News

Overview

Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5
4.7

(2,494 Reviews)

ReScore Reviews™ (57)

ReScore
Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5
Original
Overall Rating 2.3/5Overall Rating 2.3/5Overall Rating 2.3/5Overall Rating 2.3/5Overall Rating 2.3/5
96% Would Recommend
100% Business Response
Latest Review 1 day ago

Reviews


Verified Customer
Smithfield, VA
2017 Hyundai Sonata
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/01/2020 Category: Service
Campaign Recall
I was given an opportunity to express my concern when I received a follow-up call from the Service Director, Derrick. I feel that the team has gone above and beyond to show concern and I feel that Derrick is sincere and genuine. I certainly experienced that Wow factor that was missing before. I have already share the great experience with friends. I highly recommend the team at Hall Hyundai, Newport News for all of your service needs for your vehicle. Your Team Rocks!

Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
12/01/2020 Category: Service
Campaign Recall
Service was expedient. Service agent's demeanor was average. Not a wow factor for a first impression. A great welcome carries a lot of weight regarding a customer remembering their experience as being exceptional or not.
DERRICK A P., Service Director from Hall Hyundai Newport News responded on 12/01/2020

Thanks for chatting with me. I'll see you soon!

Derrick Phillips
Service Manager
Hall Hyundai Newport News
757-243-2000
derrick.phillips@hallauto.com

KB
Karin B.
Newport News, VA
2005 Hyundai Accent
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/20/2020 Category: Service
Great service
They were quick to notify me of what needed to be done and when my vehicle was ready for pickup
DERRICK A P., Service Director from Hall Hyundai Newport News responded on 11/23/2020

Thank you!!!!!

Derrick Phillips
Service Manager
Hall Hyundai Newport News
757-243-2000
derrick.phillips@hallauto.com

LG
Lydia G.
Hartfield, VA
2020 Hyundai Elantra
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/20/2020 Category: Service
Love my Hyundai
I have been extremely pleased with my Hyundai’s- I have 2... the service at Hall Hyundai has been wonderful too! I highly recommend them!
DERRICK A P., Service Director from Hall Hyundai Newport News responded on 11/23/2020

Thank you so much!

Derrick Phillips
Service Manager
Hall Hyundai Newport News
757-243-2000
derrick.phillips@hallauto.com

NS
Nikeyta S.
Newport News, VA
2017 Hyundai Elantra
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/20/2020 Category: Service
Car
Great place to get your car service at
DERRICK A P., Service Director from Hall Hyundai Newport News responded on 11/20/2020

Thank you so much! It was great to see you!

Derrick Phillips
Service Manager
Hall Hyundai Newport News
757-243-2000
derrick.phillips@hallauto.com

WM
Wanda M.
Newport News, VA
2012 Hyundai Elantra
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/19/2020 Category: Service
Excellent service
Knowledge of my vehicle, professional staff
DERRICK A P., Service Director from Hall Hyundai Newport News responded on 11/20/2020

Thank you so much!

Derrick Phillips
Service Manager
Hall Hyundai Newport News
757-243-2000
derrick.phillips@hallauto.com

Verified Customer
Williamsburg, VA
2012 Hyundai Santa Fe
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/03/2020 Category: Service
Extremely efficient, clean, friendly, and always meet our needs.
Brenda is the finest service manager we have worked with in over 50 years.
Her crew ain't bad either.
Super service.
DERRICK A P., Service Director from Hall Hyundai Newport News responded on 11/03/2020

Thank you so much! We appreciate it!!!

Derrick Phillips
Service Manager
Hall Hyundai Newport News
757-243-2000
derrick.phillips@hallauto.com

KL
Kenneth L.
Gloucester, VA
2018 Hyundai Santa Fe Sport
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/26/2020 Category: Service
Derrick Phillips- Service Manager
He really does a outstanding job handling and overseeing the process!
DERRICK A P., Service Director from Hall Hyundai Newport News responded on 10/26/2020

Thank you so much! 

Derrick Phillips
Service Manager
Hall Hyundai Newport News
757-243-2000
derrick.phillips@hallauto.com

BP
Braxton P.
Hampton, VA
2013 Hyundai Elantra Gt
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/26/2020 Category: Service
Excellent customer service
Excellent customer service. Love my Hyundia GT
DERRICK A P., Service Director from Hall Hyundai Newport News responded on 10/26/2020

Thank you so much!

Derrick Phillips
Service Manager
Hall Hyundai Newport News
757-243-2000
derrick.phillips@hallauto.com

JS
Joyce S.
Newport News, VA
2017 Hyundai Santa Fe Sport
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/21/2020 Category: Service
Friendly and Family atmosphere
Thank to Jeff in the Service Area for such a remarkable service. He listen, explain and advise me on details about my vehicle. He made me felt like family.
DERRICK A P., Service Director from Hall Hyundai Newport News responded on 10/21/2020

Thank you so much!

Derrick Phillips
Service Manager
Hall Hyundai Newport News
757-243-2000
derrick.phillips@hallauto.com

TG
Teresa G.
Hayes, VA
2011 Hyundai Sonata
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/20/2020 Category: Service
Customer service
The best
DERRICK A P., Service Director from Hall Hyundai Newport News responded on 10/20/2020

Thank you so much!

Derrick Phillips
Service Manager
Hall Hyundai Newport News
757-243-2000
derrick.phillips@hallauto.com

AT
Ann T.
Newport News, VA
2009 Hyundai Elantra
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/19/2020 Category: Service
Great customer service
Hall Hyundai has consistently provided great service - friendly and professional. I highly recommend them!
DERRICK A P., Service Director from Hall Hyundai Newport News responded on 10/19/2020

Thank you so much!

Derrick Phillips
Service Manager
Hall Hyundai Newport News
757-243-2000
derrick.phillips@hallauto.com

JM
Jeffry M.
Newport News, VA
2016 Hyundai Sonata Hybrid
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/15/2020 Category: Service
Derick and his Team
Great techs, they inchecked me quickly. The service was amazing, my car oil change was less then 30mins.
Derricks team is top notch!!!
DERRICK A P., Service Director from Hall Hyundai Newport News responded on 10/15/2020

Thank you sir!

Derrick Phillips
Service Manager
Hall Hyundai Newport News
757-243-2000
derrick.phillips@hallauto.com

HV
Harriette V.
Williamsburg, VA
2016 Hyundai Tucson
Verified Customer
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
10/15/2020 Category: Service
Double Clutch
The double clutch issue with the Tucson is extremely frustrating. Even more frustrating is that Hyundai can't fix it. I received a post card from hyundai a couple of months ago about a "fix", called my local dealership and was told that was just a system refresh and you had it 2 years ago. So no fix.... Come on Hyundai fix the issue even if it means replacing the transmission.
DERRICK A P., Service Director from Hall Hyundai Newport News responded on 10/15/2020

Thanks for your feedback. We have forwarded your response to the Hyundai engineering team

Derrick Phillips
Service Manager
Hall Hyundai Newport News
757-243-2000
derrick.phillips@hallauto.com

BN
Bernard N.
Urbanna, VA
2014 Hyundai Elantra
Verified Customer
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
10/13/2020 Category: Service
P
P
DERRICK A P., Service Director from Hall Hyundai Newport News responded on 10/13/2020

Thanks 

Derrick Phillips
Service Manager
Hall Hyundai Newport News
757-243-2000
derrick.phillips@hallauto.com

MB
Melissa B.
Newport News, VA
2013 Hyundai Elantra
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/09/2020 Category: Service
Outstanding
Clean effective
DERRICK A P., Service Director from Hall Hyundai Newport News responded on 10/09/2020

Thank you so much!

Derrick Phillips
Service Manager
Hall Hyundai Newport News
757-243-2000
derrick.phillips@hallauto.com