Overview

Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5rating 4.6

1063 Reviews

ReScore Reviews™ (30)

ReScore
Overall Rating 3.9333333/5Overall Rating 3.9333333/5Overall Rating 3.9333333/5rating 3.9333333rating 3.9333333
Original
Overall Rating 2.5/5Overall Rating 2.5/5rating 2.5rating 2.5rating 2.5
92% Would Recommend
100% Business Response
Latest Review about 13 hours ago

Reviews


Verified Customer
Hanover, PA
2014 Hyundai Santa Fe S
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/18/2018 Category: Service
The service, the promptness and the happy attitudes
My service person Keith was very friendly and knowledgeable about the my automobile and a very friendly attitude.
George L. from Hanover Hyundai responded on 07/19/2018

Thank you for your business and the perfect survey ! Have a great day !

George


EB
Elizabeth B.
Littlestown, PA
2014 Hyundai Veloster
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/18/2018 Category: Service
Fast, friendly service
Never had a problem with the wait or any of the guys! Always super nice!
George L. from Hanover Hyundai responded on 07/19/2018

Thank you for your business and the perfect survey ! Have a great day !

George


FP
Fred P.
Hanover, PA
2018 Hyundai Tucson
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/18/2018 Category: Service
Timely Service
I appreciate the fact that my appointment was convenient for me and that it was completed in a timely fashion.
George L. from Hanover Hyundai responded on 07/19/2018

Thank you for your business and the perfect survey ! Have a great day !

George


DG
Dennis G.
Gettysburg, PA
2016 Hyundai Sonata
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/18/2018 Category: Service
Inspection & Oil Change
Called Monday Morning 7/16/18 For An Oil Change & Inspection. They Had A Full Schedule For The Day, Got Me In 11:00 Instead Of 3:00. Great Job!

Dennis G
Gettysburg
George L. from Hanover Hyundai responded on 07/19/2018

Thank you for your business and the perfect survey ! Have a great day !

George


Verified Customer
Hanover, PA
2016 Hyundai Sonata
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/18/2018 Category: Service
Great customer care
They know what they are talking about and they help the customer understand. They take great care of the customer and their vehicle.
George L. from Hanover Hyundai responded on 07/19/2018

Thank you for your business and the perfect survey ! Have a great day !

George


SM
Sarah M.
Hanover, PA
2017 Hyundai Tucson
Verified
Overall Rating 1/5rating 1rating 1rating 1rating 1
07/17/2018 Category: Service
oil change
Way too long for oil change and tire rotation
George L. from Hanover Hyundai responded on 07/18/2018

Thank you for your business. I helped you when you were here and would have been more than happy to hand wash your vehicle. I had a detail guy that could’ve done it. We do not typically wash service vehicles unless it is requested at write up. I knew the service had gone a little long due to circumstances beyond our control and offered the car wash at our other location a mile away as a way to not take up anymore of your time. You seemed perfectly fine with that when I offered it on Saturday. I apologize we weren’t able to provide the 5 star service we strive for on this visit. Please know this isn’t business as usual and that we did the best we could with the circumstances that day.

Thank you

George


Verified Customer
New Oxford, PA
2013 Hyundai Elantra
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/17/2018 Category: Service
service knowledge and competetive pricing.
Please get rid of that stupid, obnoxious greeting by the general manager. He is ANNOYING!!!!!!!!!!!!
You need a direct line to service without listening to his BS. (Like HE really cares).
George L. from Hanover Hyundai responded on 07/17/2018

Thank you for your business and the perfect survey !
We do have direct lines to service. You could call 717-630-1547 or 717-630-1549.

Have a great day !

George


SW
Sharon W.
York, PA
2012 Hyundai Elantra
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
07/16/2018 Category: Service
very good service
very co-operately with everyone I came in contact with
George L. from Hanover Hyundai responded on 07/17/2018

Thank you for your business and the survey. I apologize we didn’t provide the 5 star service we strive for on this visit. We will try harder at the next service. A 4 is failing in a 5 star rating. It’s an 80 percent.

Thank you

George


CB
Carole B.
Littlestown, PA
2017 Hyundai Santa Fe S
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/16/2018 Category: Service
Excellent Customer Service
Always helpful. Thank you for continuing to provide the best customer service
George L. from Hanover Hyundai responded on 07/17/2018

Thank you for your business and the perfect survey ! Have a great Day !

George


AB
Anthony B.
Hanover, PA
2017 Hyundai Tucson
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/14/2018 Category: Service
the worker
just ONE OF THE PLACE THAT I FEEL COMFORTABLE to take my vehicle
George L. from Hanover Hyundai responded on 07/17/2018

Thank you for your business and the perfect survey ! Thank you for sharing to Google for us !! Just let us know if we can be of any further assistance. It’s why were here.

Thank you

George


JC
Jodie C.
Spring Grove, PA
2012 Hyundai Tucson
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/13/2018 Category: Service
Not only the service men, but the service managers go out of there way to make it an enjoyable experience.
George and Keith are a pleasure to deal with and make sure our cars are well taken care of and our stay is enjoyable. Our cars come back serviced perfectly. Its a pleasure being at your dealership.
George L. from Hanover Hyundai responded on 07/17/2018

Thank you for your business and the perfect survey ! Thanks for sharing it on Google and Twitter ! It is always a pleasure when you bring the vehicles in for service. I’m glad you chose us !!

Have a great day !

George


TJ
Terry J.
Bella Vista, AR
2013 Hyundai Elantra Gt
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/13/2018 Category: Service
Very friendly staff
The entire staff was awesome. My service was excellent.
George L. from Hanover Hyundai responded on 07/17/2018

Thank you for your business and the perfect survey !

Have a great day !

George


CN
Cathy N.
Abbottstown, PA
2011 Hyundai Sonata
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/12/2018 Category: Service
Great people and service!
Always professional and a great experience.
George L. from Hanover Hyundai responded on 07/17/2018

Thank you for your business and the perfect survey !

Have a great day !

George


Verified Customer
Hanover, PA
2018 Hyundai Elantra
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
07/11/2018 Category: Service
Good
Good service
George L. from Hanover Hyundai responded on 07/11/2018

Thank you for your business and the survey. I apologize we did not provide the 5 star service we strive for on this visit. We will try harder next time. 

Have a a great day !

George


Verified Customer
Hanover, PA
2013 Hyundai Santa Fe S
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/11/2018 Category: Service
Service
No issues with service.
George L. from Hanover Hyundai responded on 07/17/2018

Thank you for your business and the perfect survey !

Have a great day !

George


Verified Customer
Hanover, PA
2013 Hyundai Elantra
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/10/2018 Category: Service
Great
Great
George L. from Hanover Hyundai responded on 07/17/2018

Thank you for your business and the perfect survey !

Have a great day !

George


MC
Max C.
Hampstead, MD
2014 Hyundai Santa Fe S
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/10/2018 Category: Service
Recommend
Recommend
George L. from Hanover Hyundai responded on 07/17/2018

Thank you for your business and the perfect survey !

Have a great day !

George


DF
Daniel F.
Shrewsbury, PA
2017 Hyundai Elantra
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/10/2018 Category: Service
Oil Change
Just a routine oil change this time but they managed to fit me in on short notice and the job was done very timely.
George L. from Hanover Hyundai responded on 07/10/2018

Thank you for your business and the perfect survey ! 

Have a great day !

George


JL
John L.
Littlestown, PA
2017 Hyundai Tucson
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/10/2018 Category: Service
Another Outstanding Service
Great and quick service once again
George L. from Hanover Hyundai responded on 07/10/2018

Thank you for your business and the perfect survey !

Have a great day !

George


JS
Julie S.
Hanover, PA
2017 Hyundai Elantra
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/10/2018 Category: Service
Excellent service
Service department is very professional and friendly. Keith always takes time to explain the services needed or provided.
George L. from Hanover Hyundai responded on 07/10/2018

Thank you for your business and the perfect survey !

Have a great day !

George