Overview

Overall Rating 4.64/5Overall Rating 4.64/5Overall Rating 4.64/5Overall Rating 4.64/5rating 4.64

1481 Reviews

ReScore Reviews™ (37)

ReScore
Overall Rating 3.8918908/5Overall Rating 3.8918908/5Overall Rating 3.8918908/5rating 3.8918908rating 3.8918908
Original
Overall Rating 2.43243/5Overall Rating 2.43243/5rating 2.43243rating 2.43243rating 2.43243
93% Would Recommend
100% Business Response
Latest Review 1 day ago

Reviews


MS
Michelle S.
Spring Grove, PA
2016 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/21/2019 Category: Service
service
:)
FRANZ P., Service Manager from Hanover Hyundai responded on 05/22/2019

Thank you for choosing Hanover Hyundai!

Franz Pichardo
Service Manager
717-630-1547

JS
James S.
East Berlin, PA
2016 Hyundai Santa Fe S
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/21/2019 Category: Service
very friendly and capable
very satisfied
FRANZ P., Service Manager from Hanover Hyundai responded on 05/21/2019

Thank you for taking the time to respond to the review.  We appreciate your feedback and look forward to helping you in the future.

Franz Pichardo
Service Manager
717-630-1547

Verified Customer
New Oxford, PA
2013 Hyundai Elantra
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
05/19/2019 Category: Service
Good service
Service good, but Very aggressive sales people. Only interested in making a sale, not what is good for the customer.
Need a new facility.
Scott M S., Fixed Operations Director from Hanover Hyundai responded on 05/20/2019

Thank you for choosing Hanover Hyundai!

Scott Stewart
Fixed Operations Director
Hanover Automotive Group
717-630-8000

Verified Customer
Hanover, PA
2010 Hyundai Accent
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/16/2019 Category: Service
Customer service
Treated like family.
Very short wait time.
My vehicle taken in right away.
Excellent customer service!
FRANZ P., Service Manager from Hanover Hyundai responded on 05/17/2019

Thank you choosing Hanover Hyundai!

Franz Pichardo
Service Manager
717-630-1547

Verified Customer
Gettysburg, PA
2014 Hyundai Sonata
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
05/16/2019 Category: Service
Very professional
Make waiting area more comfortable
FRANZ P., Service Manager from Hanover Hyundai responded on 05/17/2019

Thank you for responding to the survey.  I thank you for allowing us to service your vehicle.

Franz Pichardo
Service Manager
717-630-1547

Verified Customer
Gettysburg, PA
2017 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/15/2019 Category: Service
Timely, professional service.
Service was provided in a timely manner and service rep was very nice and professional.
FRANZ P., Service Manager from Hanover Hyundai responded on 05/15/2019

Thank you for responding to the review!  I am pleased to hear about your experience.  Thank you for choosing Hanover Hyundai!

Franz Pichardo
Service Manager
717-630-1547

Verified Customer
York, PA
2017 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/14/2019 Category: Service
Customer service
I always have a good experience. However I have noticed the last few times I've had my car in for service it was not washed when it was returned. Are you not doing that anymore ? I always looked forward to that! Thanks
FRANZ P., Service Manager from Hanover Hyundai responded on 05/15/2019

Thank you for taking the time to respond to the review.  We still do wash vehicles!  Please call me at 717-630-1547 so that I can get your vehicle handwashed. 

Franz Pichardo
Service Manager
717-630-1547

TL
Terry L.
Manchester, MD
2013 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/14/2019 Category: Service
Mark richards
He was very helpful really nice guy
FRANZ P., Service Manager from Hanover Hyundai responded on 05/14/2019

Thank you for choosing Hanover Hyundai!

Franz Pichardo
Service Manager
717-630-1547

CB
Corrinne B.
Hanover, PA
2017 Hyundai Santa Fe S
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/13/2019 Category: Service
Services
Man that helped me was very timely and nice
FRANZ P., Service Manager from Hanover Hyundai responded on 05/14/2019

Thank you for choosing Hanover Hyundai!  We strive to provide our customers with a pleasant service experience.

Franz Pichardo
Service Manager
717-630-1547

CJ
Connie J.
Spring Grove, PA
2016 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/13/2019 Category: Service
Fast courteous service
Knowledgeable service. They knew what the problem was when I described the sound that I heard. Nice to not be treated like a dumb woman.
Scott M S., Fixed Operations Director from Hanover Hyundai responded on 05/13/2019

Thank you for the kind words.  We look forward to seeing you in the future!  Again, thank for choosing Hanover Hyundai!

Scott Stewart
Fixed Operations Director
Hanover Automotive Group
717-630-8000

Verified Customer
Hampstead, MD
2015 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/12/2019 Category: Service
Cooperative staff
Pleasant staff, explained issues clearly.
FRANZ P., Service Manager from Hanover Hyundai responded on 05/13/2019

Thank you for allowing us to service you car.  We look forward to serving you in the future.

Franz Pichardo
Service Manager
717-630-1547

JB
James B.
Gettysburg, PA
2016 Hyundai Accent
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/10/2019 Category: Service
I like the Hyundai product, the staff is efficient and polite. The service department is also very efficient and on top of things. I'm very pleased with the product and Hanover Hyundai.
I'm very pleased with the service and the staff. I would recommend Hanover Hyundai to my friends.
FRANZ P., Service Manager from Hanover Hyundai responded on 05/11/2019

Thank you for choosing Hanover Hyundai!

Franz Pichardo
Service Manager
717-630-1547

LB
Lothar B.
Hanover, PA
2016 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/08/2019 Category: Service
Convenient location, good service.
Location close to home. Friendly staff, good service. Not to overpowering in trying to sell their service or parts. Love my Hyundai!
FRANZ P., Service Manager from Hanover Hyundai responded on 05/08/2019

Thank you for choosing Hanover Hyundai! We hope to see you in the near future.

Franz Pichardo
Service Manager
717-630-1547

CS
Carol S.
Manchester, MD
2018 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/07/2019 Category: Service
Carol
yes I certainly would. They were very efficient in repairing my car in a reasonable amount of time.
FRANZ P., Service Manager from Hanover Hyundai responded on 05/08/2019

Thank you for choosing Hanover Hyundai!  We hope to see you in the near future.

Franz Pichardo
Service Manager
717-630-1547

EG
Eugene G.
Hanover, PA
2017 Hyundai Santa Fe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/06/2019 Category: Service
Fast and friendly
We we're treated very well and all questions were answered
Scott M S., Fixed Operations Director from Hanover Hyundai responded on 05/06/2019

Thank you for choosing Hanover Hyundai!

Scott Stewart
Fixed Operations Director
Hanover Automotive Group
717-630-8000

LF
Laura F.
Hanover, PA
2012 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/04/2019 Category: Service
Excellent Service
I only go to Hanover Hyundai to get all car repairs. Excellent service and always friendly. Best place for car service. They just need a tv with cable in waiting room...lol
FRANZ P., Service Manager from Hanover Hyundai responded on 05/04/2019

Thank you for your loyalty!  I'll do my best to update our channel package...:)

Franz Pichardo
Service Manager
717-630-1547

AD
Amelia D.
Gettysburg, PA
2017 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/03/2019 Category: Service
whats not to love about Hyundai excellent car and service
Highly recommend Hyundai!!!
FRANZ P., Service Manager from Hanover Hyundai responded on 05/04/2019

Thank you for the kind words and for choosing Hanover Hyundai!

Franz Pichardo
Service Manager
717-630-1547

Verified Customer
Spring Grove, PA
2018 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/03/2019 Category: Service
Friendly
Friendly and quick service!
FRANZ P., Service Manager from Hanover Hyundai responded on 05/03/2019

Thank you for choosing Hanover Hyundai!

Franz Pichardo
Service Manager
717-630-1547

DR
Donna R.
Hanover, PA
2010 Hyundai Santa Fe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/01/2019 Category: Service
Great customer service
Franz is very helpful
FRANZ P., Service Manager from Hanover Hyundai responded on 05/02/2019

Thank you for the kind words.  It was a pleasure speaking with you during the visit.  I look forward to serving you in the future.

Best,
Franz Pichardo

Service Manager
717-630-1547

DM
David M.
Hanover, PA
2016 Hyundai Tucson
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
05/01/2019 Category: Service
close by
no comment
FRANZ P., Service Manager from Hanover Hyundai responded on 05/01/2019

Thank you for responding to the survey.  I would like to speak with you to find out how we can earn 5 Stars in the future.  My contact information is listed below.  Thank you for choosing Hanover Hyundai!

Franz Pichardo
Service Manager
717-630-1547