ReScore Reviews™ (24)

ReScore
Overall Rating 3.875/5Overall Rating 3.875/5Overall Rating 3.875/5rating 3.875rating 3.875
Original
Overall Rating 2.5/5Overall Rating 2.5/5rating 2.5rating 2.5rating 2.5
93% Would Recommend
100% Business Response
Latest Review about 4 hours ago
Verified Customer on 11/24/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Oil change"
Good service on a very busy day
Vehicle: 2014 Hyundai Santa Fe S
Category: Service
Service Date: 11/21/2017
Service Type: Repair
Review Created: 11/24/2017 10:33 AM
Verified Customer on 11/23/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Service department "
Very efficient
Vehicle: 2010 Hyundai Accent
Category: Service
Service Date: 11/21/2017
Service Type: Maintenance
Review Created: 11/23/2017 02:24 PM
Karl T. at Hanover Hyundai responded on 11/24/2017

Thank you for your response, we appreciate your business.

Karl T
Verified Customer on 11/23/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Good work and fair prices"
Everything done as expected and on time.
Vehicle: 2008 Hyundai Santa Fe
Category: Service
Service Date: 11/20/2017
Service Type: Maintenance
Review Created: 11/23/2017 04:39 AM
Karl T. at Hanover Hyundai responded on 11/23/2017

Thank you for your comments, we appreciate your business.

Karl T
Kalman I. on 11/21/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Service with grace."
Friendly, efficient service. clean and comfortable waiting area.
Vehicle: 2009 Hyundai Elantra
Category: Service
Service Date: 11/18/2017
Service Type: Maintenance
Review Created: 11/21/2017 01:30 PM
Karl T. at Hanover Hyundai responded on 11/23/2017

Thank you for your comments, we appreciate your business.

Karl T
Verified Customer on 11/21/2017
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"Very friendly"
Good exsperices
Vehicle: 2004 Hyundai Santa Fe
Category: Service
Service Date: 11/17/2017
Service Type: Repair
Review Created: 11/21/2017 01:05 PM
Karl T. at Hanover Hyundai responded on 11/23/2017

Thank you for your response, we appreciate your business.

Karl T
Scott H. on 11/21/2017
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"Service experience"
Very good service, fair prices. Customer needs to be patient because they are usually very busy.
Vehicle: 2012 Hyundai Sonata
Category: Service
Service Date: 11/14/2017
Service Type: Repair
Review Created: 11/21/2017 04:39 AM
Karl T. at Hanover Hyundai responded on 11/21/2017

Thank you for your comments, we appreciate your business.

Karl T
James B. on 11/18/2017
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"Visit"
Friendly and courteous staff.
Vehicle: 2017 Hyundai Santa Fe S
Category: Service
Service Date: 11/15/2017
Service Type: Repair
Review Created: 11/18/2017 05:42 AM
Karl T. at Hanover Hyundai responded on 11/20/2017

Thank you for your response, we appreciate your business.

Karl T
Verified Customer on 11/16/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"friendly employees"
they greet you by your name and remember when you come back...
Vehicle: 2017 Hyundai Santa Fe
Category: Service
Service Date: 11/03/2017
Service Type: Repair
Review Created: 11/16/2017 02:41 PM
Karl T. at Hanover Hyundai responded on 11/17/2017

Thank you for your comments, we appreciate your business.

Karl T
Verified Customer on 11/15/2017
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"Above average dealership"
Everyone is friendly and trying hard to make it happen. The vehicles are excellent value for the cost.
Vehicle: 2014 Hyundai Santa Fe S
Category: Service
Service Date: 11/13/2017
Service Type: Maintenance
Review Created: 11/15/2017 12:43 PM
Karl T. at Hanover Hyundai responded on 11/16/2017

Thank you for your comments. We appreciate your business.

Karl T
Todd C. on 11/13/2017
Recommended badge inactive Recommended
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"First time in six visits it went good"
This is the first time in six interaction with the service department that I received excellent treatment. Everyone was very kind and very helpful. But this is the first time after five past visits when things did not go well and the best I can say bad custom service but this time it was very good.
Vehicle: 2017 Hyundai Sonata
Category: Service
Service Date: 11/06/2017
Service Type: Maintenance
Review Created: 11/13/2017 08:27 PM
Karl T. at Hanover Hyundai responded on 11/14/2017

Thank you for your comments. We are glad your experience was excellent this time. We appreciate your business.

Karl T
Eugene H. on 11/13/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"CUSTOMER SATISFACTION"
Questions were answered and consideration for customers
Vehicle: 2015 Hyundai Santa Fe S
Category: Service
Service Date: 11/09/2017
Service Type: Repair
Review Created: 11/13/2017 02:20 PM
Karl T. at Hanover Hyundai responded on 11/14/2017

Thank you for your response, we appreciate your business.

Karl T
Charles B. on 11/13/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"SERVICE ADVISOR - WADE KNOUSE"
EXCELLENT
Vehicle: 2007 Hyundai Santa Fe
Category: Service
Service Date: 11/09/2017
Service Type: Maintenance
Review Created: 11/13/2017 11:30 AM
Karl T. at Hanover Hyundai responded on 11/14/2017

Thank you for your comments, we appreciate your business.

Ron B. on 11/12/2017
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"Service department "
The service itself was great and finished when they stated however when I went to pick up my keys I waited 15-20 minutes until someone acknowledged me in the service department.
Vehicle: 2015 Hyundai Elantra
Category: Service
Service Date: 11/08/2017
Service Type: Repair
Review Created: 11/12/2017 01:38 PM
Karl T. at Hanover Hyundai responded on 11/13/2017

Thank you for your response, we appreciate your business.

Karl T
Claire W. on 11/11/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Survey"
Keith in service does a fantastic job.
Vehicle: 2017 Hyundai Elantra
Category: Service
Service Date: 11/06/2017
Service Type: Maintenance
Review Created: 11/11/2017 04:49 PM
Karl T. at Hanover Hyundai responded on 11/12/2017

Thank you for your response and comment. I will let Keith know. We appreciate your business.

Karl T
Verified Customer on 11/10/2017
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"Worked to save me money"
Being on fixed budget and income, the service dept. offered to lower costs of needed services to help with our situation. Thank you!
Vehicle: 2015 Hyundai Tucson
Category: Service
Service Date: 11/08/2017
Service Type: Maintenance
Review Created: 11/10/2017 11:14 AM
Karl T. at Hanover Hyundai responded on 11/12/2017

Thank you for your response. Happy we could help you, we appreciate your business.

Karl T
Verified Customer on 11/10/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Customer care"
Excellent Service Department
Vehicle: 2010 Hyundai Accent
Category: Service
Service Date: 11/02/2017
Service Type: Repair
Review Created: 11/10/2017 05:09 AM
Karl T. at Hanover Hyundai responded on 11/10/2017

Thank you for your response, we appreciate your business.

Karl T
Charles L. on 11/08/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Friendly and courteous staff."
As is always the case, see above comment.
Vehicle: 2015 Hyundai Elantra
Category: Service
Service Date: 11/03/2017
Service Type: Maintenance
Review Created: 11/08/2017 08:37 AM
Karl T. at Hanover Hyundai responded on 11/09/2017

Thank you for your response, we appreciate your business.

Karl T
Tamera M. on 11/07/2017
Recommended badge inactive Recommended
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
"horrible customer service"
disappointed in the dealership for its horrible (not poor) customer service. Not happy about the way they greeted us at dealership and were kept waiting without being acknowledged (felt like were in wrong area). put vehicle back together wrong and now makes noise which they left and returned the vehicle with a half assed smile that everything is good to go. No Knowledge, Bad Service!!!
Vehicle: 2017 Hyundai Elantra
Category: Service
Service Date: 11/02/2017
Service Type: Maintenance
Review Created: 11/07/2017 02:11 PM
Karl T. at Hanover Hyundai responded on 11/08/2017

I am sorry to hear about your experience. I will have the Hyundai service manager give you a call.

Karl T
Daniel F. on 11/06/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"The very professional service."
I went in to just have the oil changed but it was recommended we have the engine service, where the internal engine is cleaned, but I was hesitant because a friend had that same service and his gas mileage went down. We have so far driven 700 miles and the mpg is staying around 47 to 48 mpg. Not bad and a good service!
Vehicle: 2017 Hyundai Elantra
Category: Service
Service Date: 11/02/2017
Service Type: Maintenance
Review Created: 11/06/2017 03:53 PM
Karl T. at Hanover Hyundai responded on 11/07/2017

Thank you for your comments, we appreciate your business.

Karl T
Doug T. on 11/06/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"GREAT as always "
Only thing I was a little disappointed about was that the service department used to always wash the car before they returned it to the customer.
Vehicle: 2013 Hyundai Sonata
Category: Service
Service Date: 11/02/2017
Service Type: Repair
Review Created: 11/06/2017 12:02 PM
Karl T. at Hanover Hyundai responded on 11/07/2017

Thank you for your response, we appreciate your business.

Karl T
Displaying Review 1 - 20 of 795 in total