Overview

Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5rating 4.7

2140 Reviews

ReScore Reviews™ (27)

ReScore
Overall Rating 3.7037037/5Overall Rating 3.7037037/5Overall Rating 3.7037037/5rating 3.7037037rating 3.7037037
Original
Overall Rating 2.37037/5Overall Rating 2.37037/5rating 2.37037rating 2.37037rating 2.37037
95% Would Recommend
100% Business Response
Latest Review about 2 hours ago

Reviews


SB
Sharon B.
Long Beach, CA
2012 Hyundai Sonata
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
11/20/2018 Category: Service
Great Customer Service
The customer service representatives are very professional and friendly.

RL
Richard L.
Costa Mesa, CA
2012 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/20/2018 Category: Service
Great staff n service
Mike was awesome

TM
Terence M.
Long Beach, CA
2012 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/16/2018 Category: Service
Customer service
Great customer service from Scott Jones.
JOCELYN M M. from Harbor Hyundai responded on 11/16/2018

Terence,
Thank you for taking the time to fill out our survey and provide us with your feedback. We appreciate your business and look forward to your next visit.


Jocelyn Montiel
Service Relationship Representative
877-256-7105
jmontiel@harbor-hyundai.com


Verified Customer
La Mirada, CA
2018 Hyundai Santa Fe S
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/16/2018 Category: Service
Scott Jones in Service Dept
Scott is thurough in explaining Services needed and why they are needed. He will go over the charges with me after work is done. I always trust Scott or do what is best in keeping my Santa Fe Sport Running Like new.
JOCELYN M M. from Harbor Hyundai responded on 11/16/2018

Thank you for taking the time to fill out our survey and provide us with your feedback. We appreciate your business and look forward to your next visit.


Jocelyn Montiel
Service Relationship Representative
877-256-7105
jmontiel@harbor-hyundai.com


RL
Ritchie L.
Buena Park, CA
2015 Hyundai Veloster
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/16/2018 Category: Service
Great Service.
Great service and I'm very satisfied.
JOCELYN M M. from Harbor Hyundai responded on 11/16/2018

Ritchie,
Thank you for taking the time to fill out our survey and provide us with your feedback. We appreciate your business and look forward to your next visit.


Jocelyn Montiel
Service Relationship Representative
877-256-7105
jmontiel@harbor-hyundai.com


Verified Customer
Long Beach, CA
2016 Hyundai Sonata
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
11/16/2018 Category: Service
Its worth it. . .
Nice staff, friendly service, .clean
JOCELYN M M. from Harbor Hyundai responded on 11/16/2018

Thank you for taking the time to fill out our survey and provide us with your feedback. We appreciate your business and look forward to your next visit.


Jocelyn Montiel
Service Relationship Representative
877-256-7105
jmontiel@harbor-hyundai.com


CN
Cassandra N.
Los Angeles, CA
2016 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/14/2018 Category: Service
Awesome
Professional- greeted me with a smile, timely, price was good; consistency in everything they do; been a customer since 2011
JOCELYN M M. from Harbor Hyundai responded on 11/15/2018

Cassandra,
Thank you for taking the time to fill out our survey and provide us with your feedback. We appreciate your business and look forward to your next visit.


Jocelyn Montiel
Service Relationship Representative
877-256-7105
jmontiel@harbor-hyundai.com


AP
Amelia P.
Lakewood, CA
2016 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/14/2018 Category: Service
Great Dealership
Service department is great. They are fast and appointment setting online is so easy. Scott is great!
JOCELYN M M. from Harbor Hyundai responded on 11/14/2018

Amelia,
Thank you for taking the time to fill out our survey and provide us with your feedback. We appreciate your business and look forward to your next visit.


Jocelyn Montiel
Service Relationship Representative
877-256-7105
jmontiel@harbor-hyundai.com


ES
Evgenii S.
Long Beach, CA
2013 Hyundai Sonata
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
11/13/2018 Category: Service
Great service
It was good timing at this dealership.
JOCELYN M M. from Harbor Hyundai responded on 11/14/2018

Evgenii,
Thank you for taking the time to fill out our survey and provide us with your feedback. We appreciate your business and look forward to your next visit.


Jocelyn Montiel
Service Relationship Representative
877-256-7105
jmontiel@harbor-hyundai.com


VO
Vincent O.
Cypress, CA
2018 Hyundai Santa Fe
Verified Customer
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
11/13/2018 Category: Service
Tire pressure
Fill tire pressure to meet safety regulations. I received vehicle with low tire pressure and sensor warning light on. Not good.
JOCELYN M M. from Harbor Hyundai responded on 11/13/2018

Vincent,
Thank you so much for taking the time to fill out our survey and for giving us your feedback. Please know that we take these surveys and our customer's feedback very serious and will make the appropriate changes to make sure this never happens again. You will be recieving a call shortly, thank you. 
Jocelyn Montiel
Service Relationship Representative
877-256-7105
jmontiel@harbor-hyundai.com


BN
Beverly N.
Long Beach, CA
2013 Hyundai Santa Fe S
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/13/2018 Category: Service
My service writer, Paul.
Pile is so personable and friendly. I’ve been coming there now for over a couple years and he feels more like a friend to me than a service writer.
JOCELYN M M. from Harbor Hyundai responded on 11/13/2018

Beverly,
Thank you for taking the time to fill out our survey and provide us with your feedback. We appreciate your business and look forward to your next visit.


Jocelyn Montiel
Service Relationship Representative
877-256-7105
jmontiel@harbor-hyundai.com


Verified Customer
Compton, CA
2014 Hyundai Sonata
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
11/13/2018 Category: Service
Meh
Could be better
JOCELYN M M. from Harbor Hyundai responded on 11/13/2018

We are committed to dellivering an outstanding customer experience, and your feedback is very valluble to us. We will be reaching out to discuss your experience.
Jocelyn Montiel
Service Relationship Representative
877-256-7105
jmontiel@harbor-hyundai.com

JESSICA R., Service Relationship Representative from Harbor Hyundai responded on 11/13/2018

Anonymous,
Thank you so much for taking the time to fill out our survey and for giving us your feedback. Please know that these surveys are very important to us and we do everything we can do earn 5 stars from every customer every time. If for some reason we don’t, or for some reason if we drop the ball and fall short I promise we will do whatever it takes to earn 5 stars on how we handle the situation. Knowing that customer feedback is priceless to bettering the service we provide I would like to discuss what happened in more detail. I will be reaching out shortly.


Jessica Renteria
Service Relationship Representative
877-256-7105
jrenteria@harbor-hyundai.com

MJ
Michelle J.
Gardena, CA
2017 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/13/2018 Category: Service
GREAT DEALERSHIP
Fast and Excellent service
JOCELYN M M. from Harbor Hyundai responded on 11/13/2018

Michelle,
Thank you for taking the time to fill out our survey and provide us with your feedback. We appreciate your business and look forward to your next visit.


Jocelyn Montiel
Service Relationship Representative
877-256-7105
jmontiel@harbor-hyundai.com


RC
Raymond C.
Long Beach, CA
2007 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/12/2018 Category: Service
Long time customer.
Good service
JOCELYN M M. from Harbor Hyundai responded on 11/13/2018

Raymond,
Thank you for taking the time to fill out our survey and provide us with your feedback. We appreciate your business and look forward to your next visit.


Jocelyn Montiel
Service Relationship Representative
877-256-7105
jmontiel@harbor-hyundai.com


TP
Teddy P.
Garden Grove, CA
2017 Hyundai Santa Fe S
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/12/2018 Category: Service
Friendly employees
The service i receive is always on time when promised. Never had a problem with the service advisor.
JOCELYN M M. from Harbor Hyundai responded on 11/13/2018

Teddy,
Thank you for taking the time to fill out our survey and provide us with your feedback. We appreciate your business and look forward to your next visit.


Jocelyn Montiel
Service Relationship Representative
877-256-7105
jmontiel@harbor-hyundai.com


JM
Jessica M.
Long Beach, CA
2018 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/12/2018 Category: Service
Super easy, fast, and great customer service!
I loved how nice everyone was, so accommodating and made everything so easy for me. I loved being able to schedule my appointment online as well!
JESSICA R., Service Relationship Representative from Harbor Hyundai responded on 11/12/2018

Jessica,
Thank you for your kind words. Reviews like yours help us make sure that we're meeting the needs of our customers. We look forward to your next visit!


Jessica Renteria
Service Relationship Representative
877-256-7105
jrenteria@harbor-hyundai.com

Verified Customer
Long Beach, CA
2010 Hyundai Elantra
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
11/12/2018 Category: Service
Communication was a bit of an issue at first.
Communication at the outset needs improvment.
JESSICA R., Service Relationship Representative from Harbor Hyundai responded on 11/12/2018

Jermie,
Thank you so much for taking the time to fill out our survey and for giving us your feedback. Please know that these surveys are very important to us and we do everything we can do earn 5 stars from every customer every time. If for some reason we don’t, or for some reason if we drop the ball and fall short I promise we will do whatever it takes to earn 5 stars on how we handle the situation. Knowing that customer feedback is priceless to bettering the service we provide I would like to discuss what happened in more detail. I will be reaching out shortly.


Jessica Renteria
Service Relationship Representative
877-256-7105
jrenteria@harbor-hyundai.com

GC
Gary C.
Long Beach, CA
2015 Hyundai Santa Fe S
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/11/2018 Category: Service
The bend-over backward service that is provided.
Esteban has been my service provider since I first bought my Hyundai at Harbor Hyundai. He is courteous and accommodating and thoroughly professional. It is that sort of customer service that makes a company successful.
JESSICA R., Service Relationship Representative from Harbor Hyundai responded on 11/12/2018

Gary,
Thank you for such a wonderful review! We strive each and every day to provide our guests with professional, efficient and friendly service. We are happy to know that your visits reflect that! We appreciate your business and hope to have the opportunity to serve your automotive needs for many more years to come!


Jessica Renteria
Service Relationship Representative
877-256-7105
jrenteria@harbor-hyundai.com

SO
Se O.
Buena Park, CA
2012 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/11/2018 Category: Service
Good
Good services
JESSICA R., Service Relationship Representative from Harbor Hyundai responded on 11/12/2018

Se,
Thank you for taking the time to fill out our survey and provide us with your feedback. We appreciate your business and look forward to your next visit. 


Jessica Renteria
Service Relationship Representative
877-256-7105
jrenteria@harbor-hyundai.com

SL
Sylvia L.
Victorville, CA
2010 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/10/2018 Category: Service
Dependable
When I get work done here, I never have to come back for the same work. It seemed to be done right the first time...
JESSICA R., Service Relationship Representative from Harbor Hyundai responded on 11/12/2018

Sylvia,
Thank you so much for taking the time to leave us such a great review, we really appreciate your feedback! We're so glad to hear that you feel we are able to meet your expectations. Thank you for choosing Harbor Hyundai for all your service needs. We look forward to your next service visit.


Jessica Renteria
Service Relationship Representative
877-256-7105
jrenteria@harbor-hyundai.com