Overview

Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5rating 4.8

960 Reviews

ReScore Reviews™ (2)

ReScore
Overall Rating 4.5/5Overall Rating 4.5/5Overall Rating 4.5/5Overall Rating 4.5/5rating 4.5
Original
Overall Rating 1.5/5rating 1.5rating 1.5rating 1.5rating 1.5
97% Would Recommend
Latest Review 2 days ago

Reviews


KN
KAREN N.
Broadway, NC
Kia Spectra
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/18/2018
Great Customer Service
Always receive great service and advise. Will continue to use this business. Wish they would build one closer to me in Broadway or in Sanford, NC.

TM
TODD M.
Cameron, NC
Toyota Corolla
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/15/2018
Excellent service
Every time I come to Harrell’s I always feel welcomed. When there is something wrong they will tell you about it but never pressure you doing the extra service. They have really good prices & coupons. Thank you Harrell’s for being so excellent!

DS
DUSTIN/KIRSTEN S.
Lillington, NC
Honda Fit
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/15/2018
Looking out for the customer
I needed routine maintenance and my car just hit 100k, so I knew I was in for a steep bill. I actually ended up paying less than my estimate because they found parts that worked for a little less than what I was quoted at. AND, in the past, they have applied oil change specials— even if I had no idea there was a special. The customer service is amazing here. Not to mention, my car was done on time (in a couple hours), so I was not put out of my way for the day. :)

PB
Paulo B.
Sanford, NC
MINI Cooper Hardtop
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
07/13/2018 Category: Service
Paulo said, he was able to arrive without an appointment and have the business do the work right away.
This review was collected via phone interview by Customer Research Inc.

JS
Joseph S.
Cameron, NC
Ford Police Interceptor
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
07/12/2018 Category: Service
Joseph said he went to this business for an oil change and it took an hour, he felt it should not have taken that long.
This review was collected via phone interview by Customer Research Inc.

LY
LAUREN Y.
Sanford, NC
HUMMER H3
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/11/2018
Wonderful customer service
I highly recommend Harrells on Buffalo Lake Rd. Robert, the manager, was very quick to respond to my concerns, and went out of his way to make sure my vehicle was taken care of. Everyone I came into contact with was very friendly and helpful. They were also transparent with their quotes/pricing, which I appreciate very much. We will definitely be using them from now on!

JR
Jeff R.
Sanford, NC
GMC Yukon XL
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/11/2018 Category: Service
Jeff said the staff did everything he needed them to do and he has no complaints. He will keep coming back and he's happy with their service. They're nice and close.
This review was collected via phone interview by Customer Research Inc.

ES
Elizabeth S.
Cameron, NC
Ford Focus
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/11/2018 Category: Service
Elizabeth said the employees were the best.
This review was collected via phone interview by Customer Research Inc.

MW
Michael W.
Sanford, NC
Honda Pilot
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
07/07/2018 Category: Service
Michael said the staff promised the repair would be done at a certain time, but it wasn't. He was charged more than the original quote and the part was resurfaced, not replaced.
This review was collected via phone interview by Customer Research Inc.

KM
Katie M.
Sanford, NC
Jeep Liberty
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/06/2018 Category: Service
Katie said the business is great. They provide quick service. They kept in touch with her, and offered a reasonable price.
This review was collected via phone interview by Customer Research Inc.

HS
Hansol S.
Lillington, NC
Mercury Mariner
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/06/2018 Category: Service
Hansol said nothing was wrong with the service at this business, and he would recommend it.
This review was collected via phone interview by Customer Research Inc.

PB
PATRICK B.
Sanford, NC
Chevrolet Silverado 1500
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/04/2018
Good mechanics and troubleshooting.
Had an eletrical problem with my truck. Just went dead. Had it towed to Harrells and they fixed in hours. Have always had good service and maintenance here. Best auto-repair shop in the area.

JE
JOYCE E.
Sanford, NC
Chevrolet TrailBlazer
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/04/2018
Passenger window stuck halfway up.
Service is friendly and affordable. When they have to order a part and it’s a long wait, They bring me home. Very satisfied.

TS
Thomas S.
Carthage, NC
Honda Ridgeline
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/02/2018 Category: Service
Thomas said the people at this business treated him right, were prompt, took good care of him, and made sure everything works.
This review was collected via phone interview by Customer Research Inc.

SM
SHERRY M.
Sanford, NC
Chevrolet Malibu
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/22/2018
Fast and Courteous.
Always greeted with a smile and a hello. Service is fast which is a plus even if it was only an inspection.

KN
KAREN N.
Cameron, NC
Kia Spectra
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/16/2018
Great Customer Service
They are always nice and polite. And Gabe Santiago, is an awesome customer service representative. He always goes out of his way for me and is always helpful, he always goes above and beyond. Really please with their work and I drove to this location from Broadway because I trust them!!

DE
DAVID E.
Lillington, NC
Nissan NV200
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
06/13/2018
Do what your customer asks.
I asked that the new tires go on my good rims and the spare tire that's bent and vibrates be put back in the spare cubby. I had had a blow out and used my spare tire. Instead the spare tire was taken off the bent rim and an attempt was made to put a new tire on it. Then the tech called me in the back to show me the spare rim is bent. Of course it is. I stated that it is. Do what your customer asks. Otherwise these guys know their stuff and do great work.

JW
Jeff W.
Sanford, NC
Toyota Camry
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/13/2018 Category: Service
Jeff said the business provided quick service and he was happy with everything.
This review was collected via phone interview by Customer Research Inc.

BF
Ben F.
Sanford, NC
Ford Econoline Wagon
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
06/11/2018 Category: Service
Ben said the service was good, and his vehicle was serviced the same day. The pricing was fair.
This review was collected via phone interview by Customer Research Inc.

BW
Brooke W.
Sanford, NC
Dodge Durango
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/09/2018 Category: Service
Brooke said the staff was nice, and the service went perfectly.
This review was collected via phone interview by Customer Research Inc.