Hayden's Auto and Truck Repair

Overview

Overall Rating 4.77/5Overall Rating 4.77/5Overall Rating 4.77/5Overall Rating 4.77/5rating 4.77

87 Reviews

98% Would Recommend
Latest Review 3 months ago

Reviews


JI
Justine I.
Andover, NJ
Ram 2500
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/28/2018 Category: Service
Justine said the staff at this business did an excellent job, and that is why she will keep going back.
This review was collected via phone interview by Customer Research Inc.

BS
Beatrice S.
Sparta, NJ
Cadillac CTS
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
08/27/2018 Category: Service
Beatrice said that the staff at this business were nice. Chris seemed more interested in taking his vacation.
This review was collected via phone interview by Customer Research Inc.

SK
Steven K.
Jersey City, NJ
Honda Civic Si
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/23/2018 Category: Service
Steven said the business does good work. He is a very satisfied customer.
This review was collected via phone interview by Customer Research Inc.

JL
Joe L.
Newton, NJ
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/23/2018 Category: Service
Joe said they were great and they are very good people.
This review was collected via phone interview by Customer Research Inc.

MC
Mike C.
Vernon, NJ
Ford F-150
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/14/2018 Category: Service
Mike said the business did a great job.
This review was collected via phone interview by Customer Research Inc.

GM
Gary M.
Lake Hopatcong, NJ
Kia Soul
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/26/2018 Category: Service
Gary said he was happy with everything at the business.
This review was collected via phone interview by Customer Research Inc.

GA
Glenn A.
Newton, NJ
Chevrolet Colorado
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/17/2018 Category: Service
Glenn said they picked up his vehicle promptly, He also said the cost was reasonable and they checked the vehicle for everything. It was an over all great experience.
This review was collected via phone interview by Customer Research Inc.

JL
Jeff L.
Sparta, NJ
Ram 1500
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/28/2018 Category: Service
Jeff said he received great service for a good price.
This review was collected via phone interview by Customer Research Inc.

MS
Mark S.
Sparta, NJ
Audi A4
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/15/2018 Category: Service
Spoke with Connie. She said she is always happy with the service.
This review was collected via phone interview by Customer Research Inc.

PL
Patric L.
Sparta, NJ
Toyota Sienna
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/31/2018 Category: Service
Patric said he has been going to the business for years, that the staff always do good work, and he trusts the work that's being done.
This review was collected via phone interview by Customer Research Inc.

DS
Danielle S.
Sparta, NJ
Chrysler Town & Country
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/30/2018 Category: Service
Danielle said the gentlemen she was working with was very helpful. She said he let her know everything up-front.
This review was collected via phone interview by Customer Research Inc.

AC
Al C.
Glassboro, NJ
Ford Pickup
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
05/24/2018 Category: Service
Al said he brought his vehicle in to the business, the service kept getting pushed out, and the staff told him a different story every time as to why is wasn't being worked on and where they were with it. He said that ultimately he is happy with the quality of the service they gave, but he is unhappy with the way they handled the situation, which really put him in a bind. Al said he paid for tires to be put on his vehicle at a different location, but was unable to have that done, because he didn't get his vehicle back in time to do so, which ended up costing him more money. He said the staff do quality work, and the owner, Chris, took something off the bill, which he appreciates. He did it due to him making the staff aware of his dissatisfaction. Al said when the staff get in his vehicle, they put seat covers in it, so they won't get oil or grease inside his vehicle, which shows they respect it.
This review was collected via phone interview by Customer Research Inc.

PV
Peter V.
Franklin, NJ
Nissan Sentra
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
05/22/2018 Category: Service
Peter said the vehicle went to the business on March 9th and he finally got his vehicle back on May 17th. He spoke with Roger regarding when they was going to start working on his vehicle, and when he called they always came up with different excuses as to when the repairs are going to start. He was told the engine was bad and he decided to find an engine for his vehicle himself. When his vehicle went to the business for repairs, there were no dents on his back bumper and fender and when he picked up his vehicle there was dents on the back bumper and fender. It was a very bad experience and this left a bad taste in his mouth, and he never heard from Chris in regards to the damages on his vehicle.
This review was collected via phone interview by Customer Research Inc.
Heidi from Hayden's Auto and Truck Repair responded on 06/06/2018

There was damage on the car. I will call to discuss, I saw it day 1 of 1. The fact of the matter is the aftermarket warranty you purchased is what caused all of your problems. You let them make you responsible for purchasing the used engine If you would have followed my instructions you would have not got burened by them and you would have got it repaired quicker. I tried many time to explain what to do and you ignored my advise. If you want to issue bad reviews, give them to the after market warranty company and the dealer you bought the car from. 


DP
Don P.
New Jersey
Ram
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/28/2018 Category: Service
Don said that the facility provided quick service. They did so at a fair price and did the job right.
This review was collected via phone interview by Customer Research Inc.

JA
Jonathan A.
New Jersey
Mercury Sable
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/21/2018 Category: Service
Jonathan said the staff took care of everything, right away, on the spot. They got him in and out with quick service. Everything was done right.
This review was collected via phone interview by Customer Research Inc.

GG
Gus G.
Shohola, PA
Dodge Dakota
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/20/2018 Category: Service
Gus said he has had service work done at the business before, and they always do good work.
This review was collected via phone interview by Customer Research Inc.

RL
Rob L.
Sparta, NJ
Ram 1500
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/17/2018 Category: Service
Rob said everything was done in a timely manner and work was done very well.
This review was collected via phone interview by Customer Research Inc.

FD
FELIX D.
Lake Hopatcong, NJ
Toyota Camry
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/09/2018
In & out
Very fast service. Done by professionals... car sounds much better now. Thanks

JS
Jeff S.
Sparta, NJ
Ford Taurus X
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/29/2018 Category: Service
Jeff said the business provided great service.
This review was collected via phone interview by Customer Research Inc.

HI
Hank I.
Andover, NJ
Honda Pilot
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/17/2018 Category: Service
Hank said the business did the repairs and got them done on time.
This review was collected via phone interview by Customer Research Inc.

Displaying Review 1 - 20 of 87 in total