Overview

Overall Rating 4.58/5Overall Rating 4.58/5Overall Rating 4.58/5Overall Rating 4.58/5rating 4.58

1439 Reviews

ReScore Reviews™ (17)

ReScore
Overall Rating 4.2352965/5Overall Rating 4.2352965/5Overall Rating 4.2352965/5Overall Rating 4.2352965/5rating 4.2352965
Original
Overall Rating 2.35294/5Overall Rating 2.35294/5rating 2.35294rating 2.35294rating 2.35294
92% Would Recommend
100% Business Response
Latest Review about 24 hours ago

Reviews


Verified Customer
North Brookfield, MA
2013 Hyundai Santa Fe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/24/2019 Category: Service
Fantastic Dealership
I take my cars here for oil changes and this time, we were in and out in under an hour. It included the vac and wash they offer.
MATT C. from Herb Chambers Hyundai of Auburn responded on 03/25/2019

Thank you for coming in for service and taking the time to fill out the review. Happy our team was able to provide you with excellent service!

Matthew Carney
Service Manager
508.832.9990


CP
Carole P.
Barre, MA
2016 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/20/2019 Category: Service
Oil change
Very happy with service
MATT C. from Herb Chambers Hyundai of Auburn responded on 03/21/2019

Thank you for coming in for service and taking the time to fill out the review. Happy our team was able to provide you with excellent service!

Matthew Carney
Service Manager
508.832.9990


EF
Edward F.
Worcester, MA
2016 Hyundai Sonata Hyb
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/20/2019 Category: Service
Ed's upteenth oil change at Matt's Superduper Hyundai Service Center
As usual, courteous, polite, professional.
MATT C. from Herb Chambers Hyundai of Auburn responded on 03/21/2019

Thank you for coming in for service and taking the time to fill out the review. Happy our team was able to provide you with excellent service!

Matthew Carney
Service Manager
508.832.9990


Verified Customer
Auburn, MA
2018 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/20/2019 Category: Service
Amazing
Great job
MATT C. from Herb Chambers Hyundai of Auburn responded on 03/21/2019

Thank you for coming in for service and taking the time to fill out the review. Happy our team was able to provide you with excellent service!

Matthew Carney
Service Manager
508.832.9990


MG
Michael G.
Auburn, MA
2018 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/19/2019 Category: Service
Excellent dealership
Sales staff was phenomenal! Was in for my first service on my new Tucson and it was an excellent experience.
MATT C. from Herb Chambers Hyundai of Auburn responded on 03/20/2019

Thank you for coming in for service and taking the time to fill out the review. Happy our team was able to provide you with excellent service!

Matthew Carney
Service Manager
508.832.9990


MP
Mary P.
Paxton, MA
2013 Hyundai Santa Fe S
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/19/2019 Category: Service
Warm reception at service desk. He was most helpful.
Warm reception at service desk. He was most helpful. The service was done in an hour at a reasonable price. The waiting area is very pleasant and never too crowded. Went out to a cleaner outside of auto...good wash!!!
MATT C. from Herb Chambers Hyundai of Auburn responded on 03/20/2019

Thank you for coming in for service and taking the time to fill out the review. Happy our team was able to provide you with excellent service!

Matthew Carney
Service Manager
508.832.9990


RS
Robert S.
Millbury, MA
2018 Hyundai Sonata
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
03/19/2019 Category: Service
Waiting area ok but needs a little work
Please refer to previous page. Would be nice if your salesperson said hello.
Have seen much improvement in service dept. from write up people to mechanics to cashier especially over the past year. More efficient and timely
MATT C. from Herb Chambers Hyundai of Auburn responded on 03/20/2019

Thank you for coming in for service and taking the time to fill out the review.

Matthew Carney
Service Manager
508.832.9990


TW
Thomas W.
Franklin, MA
2013 Hyundai Santa Fe S
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/18/2019 Category: Service
great service
Matt is really professional and very nice
MATT C. from Herb Chambers Hyundai of Auburn responded on 03/18/2019

Thank you for coming in for service and taking the time to fill out the review. Happy our team was able to provide you with excellent service!

Matthew Carney
Service Manager
508.832.9990


YC
Yolanda C.
Worcester, MA
2012 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/15/2019 Category: Service
Yolanda
Excellent and nice employees
MATT C. from Herb Chambers Hyundai of Auburn responded on 03/16/2019

Thank you for coming in for service and taking the time to fill out the review. Happy our team was able to provide you with excellent service!

Matthew Carney
Service Manager
508.832.9990


RG
Rosemary G.
Millbury, MA
2017 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/13/2019 Category: Service
Good Service
Good service always. I've had a Hyundai vehicle for about 7-8 years now and I haven't had a bad experience. Everyone I have encountered they have always remained professional about things and have kept good business between my family and I.
MATT C. from Herb Chambers Hyundai of Auburn responded on 03/13/2019

Thank you for coming in for service and taking the time to fill out the review. Happy our team was able to provide you with excellent service!

Matthew Carney
Service Manager
508.832.9990


Verified Customer
Auburn, MA
2016 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/13/2019 Category: Service
Routin service
It was smooth and pleasant.
MATT C. from Herb Chambers Hyundai of Auburn responded on 03/13/2019

Thank you for coming in for service and taking the time to fill out the review. Happy our team was able to provide you with excellent service!

Matthew Carney
Service Manager
508.832.9990


Verified Customer
Webster, MA
2012 Hyundai Elantra
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
03/13/2019 Category: Service
acceptable work, time table was a tad long
Routine factory checkup went well, took longer than anticipated. Light blinks were replaced but one tail light that has been out was still out after car was returned
MATT C. from Herb Chambers Hyundai of Auburn responded on 03/13/2019

Thank you for coming in for service and taking the time to fill out the review.

Matthew Carney
Service Manager
508.832.9990


SR
Sandy R.
Worcester, MA
2017 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/12/2019 Category: Service
Awesome
They just make you feel comfortable and are very friendly.
MATT C. from Herb Chambers Hyundai of Auburn responded on 03/13/2019

Thank you for coming in for service and taking the time to fill out the review. Happy our team was able to provide you with excellent service!

Matthew Carney
Service Manager
508.832.9990


AM
Amanda M.
Worcester, MA
2018 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/12/2019 Category: Service
Great Customer Service
Excellent customer service while setting up my appointment with Taylor and when I needed to switch days it was quick and easy. Oil change, tire rotation, wash and vac in 40 mins for a great price!
MATT C. from Herb Chambers Hyundai of Auburn responded on 03/13/2019

Thank you for coming in for service and taking the time to fill out the review. Happy our team was able to provide you with excellent service!

Matthew Carney
Service Manager
508.832.9990


WE
William E.
Worcester, MA
2012 Hyundai Elantra
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
03/11/2019 Category: Service
TPS Light Went Off The Next Time I Started The Car
Wish they could fix the TPS the first time...
MATT C. from Herb Chambers Hyundai of Auburn responded on 03/13/2019

Thank you for coming in for service and taking the time to fill out the review. Please contact me regarding this visit so I can make this right. Tank you again.

Matthew Carney
Service Manager
508.832.9990


PS
Patricia S.
Webster, MA
2011 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/11/2019 Category: Service
Service work on a Recall sonata
They took care of the recall I had on my Sonata . They were great even gave me a ride home till my vehicle was fixed. Runs great now
I thank the service department for helping me. I would definitely
recommend Herb Chambers Hyundai to my friend and family
Great people too.
MATT C. from Herb Chambers Hyundai of Auburn responded on 03/11/2019

Thank you for coming in for service and taking the time to fill out the review. Happy our team was able to provide you with excellent service!

Matthew Carney
Service Manager
508.832.9990


JC
James C.
Worcester, MA
2011 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/08/2019 Category: Service
Honesty
They fixed what needed to be fixed and that it
MATT C. from Herb Chambers Hyundai of Auburn responded on 03/09/2019

Thank you for coming in for service and taking the time to fill out the review. Happy our team was able to provide you with excellent service!

Matthew Carney
Service Manager
508.832.9990


AD
Angela D.
Charlton, MA
2018 Hyundai Kona
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/06/2019 Category: Service
Great service
Every time I come to get my car serviced, staff are friendly and efficient. Highly recommend!
MATT C. from Herb Chambers Hyundai of Auburn responded on 03/06/2019

Thank you for coming in for service and taking the time to fill out the review. Happy our team was able to provide you with excellent service!

Matthew Carney
Service Manager
508.832.9990


Verified Customer
Auburn, MA
2013 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/06/2019 Category: Service
They Listen
They listen to what I need and discuss options with me. They don't try to push particular services.
MATT C. from Herb Chambers Hyundai of Auburn responded on 03/06/2019

Thank you for coming in for service and taking the time to fill out the review. Happy our team was able to provide you with excellent service!

Matthew Carney
Service Manager
508.832.9990


MD
Michael D.
Worcester, MA
2017 Hyundai Santa Fe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/06/2019 Category: Service
Review
Great
MATT C. from Herb Chambers Hyundai of Auburn responded on 03/06/2019

Thank you for coming in for service and taking the time to fill out the review. Happy our team was able to provide you with excellent service!

Matthew Carney
Service Manager
508.832.9990