Herb Connolly Hyundai


Overall Rating 4.57/5Overall Rating 4.57/5Overall Rating 4.57/5Overall Rating 4.57/5rating 4.57

1181 Reviews

ReScore Reviews™ (25)

ReScore
Overall Rating 3.68/5Overall Rating 3.68/5Overall Rating 3.68/5rating 3.68rating 3.68
Original
Overall Rating 2.08/5Overall Rating 2.08/5rating 2.08rating 2.08rating 2.08
92% Would Recommend
100% Business Response
Latest Review 1 day ago
EDWIN K. on 10/21/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Professional service"
Timely service
Vehicle: 2017 Hyundai Santa Fe S
Category: Service
Service Date: 10/18/2017
Service Type: Repair
Review Created: 10/21/2017 05:52 PM
Adam O. at Herb Connolly Hyundai responded on 10/22/2017

Thank you Edwin!

Verified Customer on 10/21/2017
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"review"
Work was done in a professional and timely manner.
Vehicle: 2006 Hyundai Sonata
Category: Service
Service Date: 10/17/2017
Service Type: Maintenance
Review Created: 10/21/2017 11:26 AM
Adam O. at Herb Connolly Hyundai responded on 10/21/2017

Thank you for your business!

DIANNE L. on 10/21/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Pleasantly surprised "
I brought my Santa re in for a recall as well as having my tires rotated I was surprised how fast a got my car back. Thank you for the quick service
Vehicle: 2017 Hyundai Santa Fe
Category: Service
Service Date: 10/18/2017
Service Type: Repair
Review Created: 10/21/2017 10:49 AM
Adam O. at Herb Connolly Hyundai responded on 10/21/2017

Thanks Dianne, glad to help!

Verified Customer on 10/21/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Great"
Always satisfied with the efficiency anf quality of service.
Vehicle: 2013 Hyundai Tucson
Category: Service
Service Date: 10/18/2017
Service Type: Maintenance
Review Created: 10/21/2017 10:27 AM
Adam O. at Herb Connolly Hyundai responded on 10/21/2017

Thank you for your business!

Shashwat G. on 10/20/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
".."
...
Vehicle: 2015 Hyundai Sonata
Category: Service
Service Date: 10/14/2017
Service Type: Repair
Review Created: 10/20/2017 04:56 PM
Adam O. at Herb Connolly Hyundai responded on 10/21/2017

Thank you for your business!

DENNIS B. on 10/19/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Returned my car cleaner than i brought it in."
Diagnosed a problem with the AC drain and fixed it.
Vehicle: 2017 Hyundai Sonata
Category: Service
Service Date: 10/14/2017
Service Type: Repair
Review Created: 10/19/2017 05:44 PM
Adam O. at Herb Connolly Hyundai responded on 10/19/2017

Thanks Dennis, glad that we could help!

Verified Customer on 10/19/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Pre-Owned purchase"
The people I have worked with at Herb Connolly have been very courteous and helpful.
My experience with this dealership has been great.
Vehicle: 2014 Hyundai Santa Fe
Category: Service
Service Date: 10/12/2017
Service Type: Repair
Review Created: 10/19/2017 03:11 PM
Adam O. at Herb Connolly Hyundai responded on 10/19/2017

Thank you for your business!

Verified Customer on 10/19/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Awesome people, awesome service"
I arrived almost an hour early but was fit in right away. By the time my original appointment time came up, my car was ready, including a complimentary car wash and vacuum. Also, the gentleman who sold me the car came up to greet me and ask me how I like the car, which was very friendly All in all, another great experience at herb connolly. I am happy with my elantra, and very happy with this dealership.
Vehicle: 2017 Hyundai Elantra
Category: Service
Service Date: 10/17/2017
Service Type: Maintenance
Review Created: 10/19/2017 10:29 AM
Adam O. at Herb Connolly Hyundai responded on 10/19/2017

Thank you Amanda!

Paul N. ReScore Review on 10/20/2017
ReScore
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
Original
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
Recommended? Yes
Surecritic checkman logo Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Great response time"
Thank you for reaching out to me. I really appreciate the gesture of calling back and letting me voice my concerns that really does mean something to me. Id definitely give you guys another shot in the future.
Vehicle: 2013 Hyundai Sonata
Category: Service
Service Date: 10/16/2017
Service Type: Repair
Review Created: 10/18/2017 11:33 AM

Recommended badge inactive Recommended
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
"There was no point in making an appointment"
It took 3 hours just to get my car inspected even with an appointment. Definitely not going back.
Vehicle: 2013 Hyundai Sonata
Category: Service
Service Date: 10/16/2017
Service Type: Repair
Review Created: 10/18/2017 11:33 AM
Adam O. at Herb Connolly Hyundai responded on 10/18/2017

We are very sorry for the inconvenience. I am forwarding your comments to the Service Manager to investigate. We strive to offer timely, quality service to all our customers.

Daniel S., Hyundai Service Manager at Herb Connolly Hyundai responded on 10/20/2017

Paul,

  Thank you for taking the time to give us feedback. I appreciate you telling us about your visit. I called tonight to attempt to resolve the issues you raised about your last visit. I left my phone number on the voicemail. PLease call me bacl so we can address your concerns. 

Thank you,

 Dan

Daniel S., Hyundai Service Manager at Herb Connolly Hyundai responded on 10/20/2017

Thank you for taking my call tonight. I want you to know that I take your concern seriously. You have a friend on the ground so ask for me any time you have concerns while you are in the building. 

Thank you again, 

 Dan

Ellyson S. on 10/18/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Friendly, reliable service"
Oil change and tire rotation went smoothly, as did the safety inspection. They washed and vacuumed the car before returning it. Great WiFi in the waiting area.
Vehicle: 2007 Hyundai Elantra
Category: Service
Service Date: 10/11/2017
Service Type: Maintenance
Review Created: 10/18/2017 04:30 AM
Adam O. at Herb Connolly Hyundai responded on 10/18/2017

Thank you Ellyson!

Verified Customer on 10/17/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Great Service"
Great Service
Vehicle: 2013 Hyundai Sonata
Category: Service
Service Date: 10/14/2017
Service Type: Repair
Review Created: 10/17/2017 11:28 AM
Adam O. at Herb Connolly Hyundai responded on 10/17/2017

Thank you for your business!

Verified Customer on 10/17/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Your staff"
Great customer service employees are very willing to explain and take any extra step to get the job done.
Vehicle: 2011 Hyundai Sonata
Category: Service
Service Date: 10/12/2017
Service Type: Repair
Review Created: 10/17/2017 08:08 AM
Adam O. at Herb Connolly Hyundai responded on 10/17/2017

We appreciaet your business, thank you!

SANDRA R. on 10/16/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Great Service!"
Great service and professional approach. Thank you.
Vehicle: 2016 Hyundai Tucson
Category: Service
Service Date: 10/12/2017
Service Type: Maintenance
Review Created: 10/16/2017 05:55 PM
Adam O. at Herb Connolly Hyundai responded on 10/17/2017

Thanks Sandra!

Verified Customer on 10/16/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Excellent customer experience"
The attention customers are given and work is completed in a timely manner.
Vehicle: 2015 Hyundai Sonata
Category: Service
Service Date: 10/12/2017
Service Type: Maintenance
Review Created: 10/16/2017 11:56 AM
Adam O. at Herb Connolly Hyundai responded on 10/16/2017

Thank you for your business!

Tom C. on 10/16/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Great Hyundai Service Team"
The Service team was great to deal with. There was a major repair to be completed, which was under warranty and the repairs we complete ahead of schedule with no issues! Great Job!
Thank You!
Vehicle: 2012 Hyundai Sonata Hyb
Category: Service
Service Date: 09/15/2017
Service Type: Repair
Review Created: 10/16/2017 09:25 AM
Adam O. at Herb Connolly Hyundai responded on 10/16/2017

Thanks Tom!

Maryann M. on 10/15/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Detailing"
We had a slight problem with the service and they corrected it right away
Vehicle: 2012 Hyundai Santa Fe
Category: Service
Service Date: 10/06/2017
Service Type: Repair
Review Created: 10/15/2017 05:30 PM
Adam O. at Herb Connolly Hyundai responded on 10/16/2017

Thank you for your business!

Verified Customer on 10/15/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Hyundai Elantra"
Friendly atmosphere, always on time, no problem to make an appointment, and always can fix the problems.
Vehicle: 2008 Hyundai Elantra
Category: Service
Service Date: 10/07/2017
Service Type: Maintenance
Review Created: 10/15/2017 01:28 PM
Adam O. at Herb Connolly Hyundai responded on 10/15/2017

Thank you for your business!

Amer A. on 10/14/2017
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"N/A"
The Dealer didn't have the rear breaks that I needed for my car so I had to wait 1 hour for them to get from some where else and another hour for them to install them plus the time for oil change and tire rotation.
Vehicle: 2009 Hyundai Genesis
Category: Service
Service Date: 10/11/2017
Service Type: Maintenance
Review Created: 10/14/2017 05:44 PM
Adam O. at Herb Connolly Hyundai responded on 10/15/2017

Thank you for your feedback

Verified Customer on 10/14/2017
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"Good service, but overpriced "
Wary of repair costs at dealership
Vehicle: 2013 Hyundai Sonata
Category: Service
Service Date: 10/09/2017
Service Type: Repair
Review Created: 10/14/2017 04:19 PM
Adam O. at Herb Connolly Hyundai responded on 10/15/2017

Thank you for your feedback, we appreciate your business

Elaine E. on 10/14/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Always get fast and good service"
See above
Vehicle: 2015 Hyundai Sonata
Category: Service
Service Date: 10/11/2017
Service Type: Maintenance
Review Created: 10/14/2017 05:37 AM
Adam O. at Herb Connolly Hyundai responded on 10/14/2017

Thank you!

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