Heritage Hyundai Towson


Overall Rating 4.51/5Overall Rating 4.51/5Overall Rating 4.51/5Overall Rating 4.51/5rating 4.51

1745 Reviews

ReScore Reviews™ (42)

ReScore
Overall Rating 4.1428571/5Overall Rating 4.1428571/5Overall Rating 4.1428571/5Overall Rating 4.1428571/5rating 4.1428571
Original
Overall Rating 2.2619/5Overall Rating 2.2619/5rating 2.2619rating 2.2619rating 2.2619
91% Would Recommend
100% Business Response
Latest Review about 2 hours ago
Verified Customer on 11/19/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Great Service"
Super friendly and fast
Vehicle: 2013 Hyundai Elantra Gt
Category: Service
Service Date: 11/13/2017
Service Type: Maintenance
Review Created: 11/19/2017 06:04 PM
Elizabeth S. on 11/18/2017
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"The people, like Ricky, who go out of their way when it comes to customer service."
Great place, great people, great service!
Vehicle: 2013 Hyundai Sonata
Category: Service
Service Date: 11/10/2017
Service Type: Repair
Review Created: 11/18/2017 09:25 PM
Verified Customer on 11/18/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"lot of process but good service"
I don't understand why you have to go through a sit down process with someone while you have to wait. used to just checking in with the person who drives your car in and then go to waiting room. overall, good curteous service. nice waitng area with free coffee and bottled water.
Vehicle: 2008 Hyundai Sonata
Category: Service
Service Date: 11/14/2017
Service Type: Repair
Review Created: 11/18/2017 07:29 AM
Caleb T. on 11/18/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Great service"
Dependable
Vehicle: 2010 Hyundai Elantra
Category: Service
Service Date: 11/10/2017
Service Type: Maintenance
Review Created: 11/18/2017 01:53 AM
Verified Customer on 11/17/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Great Place"
Timely service, friendly staff.
Vehicle: 2011 Hyundai Sonata
Category: Service
Service Date: 11/14/2017
Service Type: Repair
Review Created: 11/17/2017 02:45 PM
Stephen B. on 11/17/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Great Service & No Bill"
The service has been very good but the problem is I have had an engine replaced and had the car serviced for 5 recall notices.
I have a 2007 Hyundai which has been outstanding(200,000 miles) but this 2011 has had too many issues.
Vehicle: 2011 Hyundai Sonata
Category: Service
Service Date: 11/14/2017
Service Type: Repair
Review Created: 11/17/2017 10:27 AM
Renee B. on 11/17/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Excellent Service "
Friendly, polite quick Service
Vehicle: 2015 Hyundai Elantra
Category: Service
Service Date: 11/13/2017
Service Type: Repair
Review Created: 11/17/2017 07:32 AM
Laura D. at Heritage Hyundai Towson responded on 11/17/2017

Renee, thank you for your complimentary feedback of Heritage Hyundai Towson. We genuinely appreciate your business and thorough review. Please remember that should you be in search of a new vehicle in the future, or require any regular vehicle maintenance, we would love to welcome you back for another visit. Thanks again for taking the time to review us!

Kenneth E. on 11/16/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Good job"
Not been happy with my latest hyundai car but service department always has done a good job
Vehicle: 2011 Hyundai Sonata
Category: Service
Service Date: 11/13/2017
Service Type: Repair
Review Created: 11/16/2017 12:22 PM
Gregory D. on 11/16/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Fast and convenient"
The service
Vehicle: 2017 Hyundai Sonata
Category: Service
Service Date: 11/13/2017
Service Type: Maintenance
Review Created: 11/16/2017 12:05 PM
Laura D. at Heritage Hyundai Towson responded on 11/17/2017

Thank you Gregory for taking the time to review us! Heritage Hyundai Towson strives to provide an exceptional experience for all customers and it gives us great pleasure to know that your visit was a superior one. Your response is exemplary of why good customer service is an integral part of a company’s success. Thank you again for the wonderful feedback Gregory.

Wayne S. on 11/16/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Service "
Excellent
Vehicle: 2015 Hyundai Sonata
Category: Service
Service Date: 11/11/2017
Service Type: Repair
Review Created: 11/16/2017 07:25 AM
Laura D. at Heritage Hyundai Towson responded on 11/17/2017

Wayne, thank you for your complimentary feedback of Heritage Hyundai Towson. We genuinely appreciate your business and thorough review. Please remember that should you be in search of a new vehicle in the future, or require any regular vehicle maintenance, we would love to welcome you back for another visit. Thanks again for taking the time to review us!

Verified Customer on 11/15/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Excellent Customer Service"
The staff/advisor kept me informed the whole time i was there. Money well spent
Vehicle: 2007 Hyundai Sonata
Category: Service
Service Date: 11/10/2017
Service Type: Maintenance
Review Created: 11/15/2017 12:15 PM
Laura D. at Heritage Hyundai Towson responded on 11/17/2017

Thank you for your complimentary feedback of Heritage Hyundai Towson. We genuinely appreciate your business and thorough review. Please remember that should you be in search of a new vehicle in the future, or require any regular vehicle maintenance, we would love to welcome you back for another visit. Thanks again for taking the time to review us!

Donna T. ReScore Review on 11/16/2017
ReScore
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
Original
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
Recommended? Yes
Surecritic checkman logo Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"Donna T "
Appreciate Patti’s prompt follow up regarding some concerns we had re:: new tires and a break issue. All is sadisfactory.
Vehicle: 2008 Hyundai Veracruz
Category: Service
Service Date: 11/09/2017
Service Type: Maintenance
Review Created: 11/15/2017 07:29 AM

Recommended badge inactive Recommended
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
"I don't understand the question"
See explanation provided in the survey.
Vehicle: 2008 Hyundai Veracruz
Category: Service
Service Date: 11/09/2017
Service Type: Maintenance
Review Created: 11/15/2017 07:29 AM
9f2ac68c9d22ec4edc91e199728d5f32?s=28
Patricia W. at Heritage Hyundai Towson responded on 11/16/2017

please see attached rescore per our conversation. 

9f2ac68c9d22ec4edc91e199728d5f32?s=28
Patricia W. at Heritage Hyundai Towson responded on 11/16/2017

please see attached rescore

Sandeep T. on 11/15/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Hyundai Service"
Excellent service. Done on time and addressed all the issues.
Vehicle: 2012 Hyundai Sonata
Category: Service
Service Date: 11/10/2017
Service Type: Repair
Review Created: 11/15/2017 07:20 AM
Laura D. at Heritage Hyundai Towson responded on 11/17/2017

Good afternoon Sandeep! Heritage Hyundai Towson would like to personally thank you for taking the time to write this extremely positive review.  We encourage you to ‘Like’ us on Facebook so you may catch our in-store specials.  Thank you Sandeep, and be sure to visit us soon!

Esther S. on 11/15/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Always on time."
The staff made sure I got to work on time after I dropped my car off, and it was ready for pick up by lunch time. I always appreciate that they take my schedule into account.
Vehicle: 2012 Hyundai Elantra To
Category: Service
Service Date: 11/09/2017
Service Type: Maintenance
Review Created: 11/15/2017 06:55 AM
Laura D. at Heritage Hyundai Towson responded on 11/17/2017

Greetings Esther! Thank you for stopping by Heritage Hyundai Towson. We sincerely appreciate your thoughtful review and will be sure to share your encouraging thoughts with our team. We hope to see you soon!

Shuryl S. on 11/14/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"I was Impressed"
I arrived for my appointment 20 minutes early. I think I must have waited about 45 minutes for the work to be done. I was highly satisfied with the level of service. Everyone was so nice! Great Job guys! you rock!!!
Vehicle: 2015 Hyundai Sonata
Category: Service
Service Date: 11/10/2017
Service Type: Repair
Review Created: 11/14/2017 11:19 AM
Laura D. at Heritage Hyundai Towson responded on 11/17/2017

Shuryl - Thank you for your encouraging review of Heritage Hyundai Towson. We are particularly grateful for any positive feedback, but a response like yours truly motivates the team. Without our customers we would not be in business and for that reason I wanted to personally thank you for sharing your satisfaction. If you would need any assistance towards future purchases and/or services, we would love to help! Thanks so much, Heritage Hyundai Towson.

Garry W. on 11/14/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"the people "
overall happy with the service and the people. no complaints .
Vehicle: 2013 Hyundai Santa Fe
Category: Service
Service Date: 11/10/2017
Service Type: Repair
Review Created: 11/14/2017 11:18 AM
Laura D. at Heritage Hyundai Towson responded on 11/17/2017

Good afternoon Garry! Heritage Hyundai Towson would like to personally thank you for taking the time to write this extremely positive review.  We encourage you to ‘Like’ us on Facebook so you may catch our in-store specials.  Thank you Garry, and be sure to visit us soon!

Catherine M. on 11/14/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Service"
Good service
Vehicle: 2013 Hyundai Sonata
Category: Service
Service Date: 11/11/2017
Service Type: Repair
Review Created: 11/14/2017 11:14 AM
Laura D. at Heritage Hyundai Towson responded on 11/17/2017

Catherine, thank you for your complimentary feedback of Heritage Hyundai Towson. We genuinely appreciate your business and thorough review. Please remember that should you be in search of a new vehicle in the future, or require any regular vehicle maintenance, we would love to welcome you back for another visit. Thanks again for taking the time to review us!

Verified Customer on 11/13/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Service "
Service is getting better
Vehicle: 2016 Hyundai Accent
Category: Service
Service Date: 11/08/2017
Service Type: Maintenance
Review Created: 11/13/2017 11:46 AM
Laura D. at Heritage Hyundai Towson responded on 11/15/2017

Thank you for taking the time to review us! Heritage Hyundai Towson strives to provide an exceptional experience for all customers and it gives us great pleasure to know that your visit was a superior one. Your response is exemplary of why good customer service is an integral part of a company’s success. Thank you again for the wonderful feedback.

Gloria S. on 11/13/2017
Recommended badge inactive Recommended
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Your personnel"
Your service area and waiting room are always clean and uncluttered. All personnel are courteous and never fail to advise me of all repairs which need to be completed. Most important, they also advise me when repairs ARE NOT REQUIRED!
Vehicle: 2006 Hyundai Tucson
Category: Service
Service Date: 11/08/2017
Service Type: Maintenance
Review Created: 11/13/2017 10:49 AM
Laura D. at Heritage Hyundai Towson responded on 11/15/2017

Gloria - Thank you for your encouraging review of Heritage Hyundai Towson. We are particularly grateful for any positive feedback, but a response like yours truly motivates the team. Without our customers we would not be in business and for that reason I wanted to personally thank you for sharing your satisfaction. If you would need any assistance towards future purchases and/or services, we would love to help! Thanks so much, Heritage Hyundai Towson.

Verified Customer ReScore Review on 11/14/2017
ReScore
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
Original
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
Recommended? Yes
Surecritic checkman logo Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"Care about improving quality"
Went there and the service was decent but a bit slow. They reached out after I noted that it was slow and say they are working on improving speed. Will be back and hope to see the improvement.
Vehicle: 2009 Hyundai Elantra
Category: Service
Service Date: 11/08/2017
Service Type: Repair
Review Created: 11/13/2017 10:33 AM

Recommended badge inactive Recommended
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
"Slow but alright service"
They did a fine job but it was a minor fix and took 5 hours. Probably fine if you are dropping it off, but they just took forever.
Vehicle: 2009 Hyundai Elantra
Category: Service
Service Date: 11/08/2017
Service Type: Repair
Review Created: 11/13/2017 10:33 AM
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Peggy S. at Heritage Hyundai Towson responded on 11/14/2017

PLEASE SEE RESCORE PER OUR CONVERATION.

C372dcb1eb579ab6d49de465499f7341?s=28
Peggy S. at Heritage Hyundai Towson responded on 11/14/2017

PLEASE SEE ATTACHED RESCORE.

Displaying Review 1 - 20 of 1745 in total