Overview

Overall Rating 4.5/5Overall Rating 4.5/5Overall Rating 4.5/5Overall Rating 4.5/5rating 4.5

3183 Reviews

ReScore Reviews™ (130)

ReScore
Overall Rating 4.476919/5Overall Rating 4.476919/5Overall Rating 4.476919/5Overall Rating 4.476919/5rating 4.476919
Original
Overall Rating 2.3076928/5Overall Rating 2.3076928/5rating 2.3076928rating 2.3076928rating 2.3076928
90% Would Recommend
100% Business Response
Latest Review about 20 hours ago

Reviews


PS
Phyllis S.
Lutherville Timonium, MD
2009 Hyundai Sonata
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
06/24/2019 Category: Service
Heritage hyundai
On three occasions are cars have come back not fixed.
MICHAEL R. from Heritage Hyundai Towson responded on 06/24/2019

Thank you so much for feedback and for reaching out. I did receive your voice mail and I am working with the tech and Shawn the advisor to ensure this visit goes smoothly. I apologize you had to return for a sticking caliper and I will be in touch once I know your vehicle is all finished. 

thanks again
Mike, 


NM
Nell M.
Reisterstown, MD
2017 Hyundai Santa Fe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/21/2019 Category: Service
Always friendly and keep me informed on how things are going.
Love the service I receive when I come in.
MICHAEL R. from Heritage Hyundai Towson responded on 06/24/2019

Thank you so much for the 5 stars and for your business we truly appreciate it. I'm glad you had a pleasant visit with us and please let me know if you ever need anything. 

Thanks again
Mike, 


MZ
Melvin Z.
Parkville, MD
2018 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/21/2019 Category: Service
Too many emails
You send too many email wanting a survey response. If I don’t answer the 2nd response obviously I’m not interested in participating in the survey
MICHAEL R. from Heritage Hyundai Towson responded on 06/24/2019

Thank you so much for the 5 stars and for your business we truly appreciate it. I'm glad you had a pleasant visit with us and please let me know if you ever need anything. 

Thanks again
Mike, 


TM
Tonya M.
Pikesville, MD
2006 Hyundai Accent
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/21/2019 Category: Service
Service representative is friendly and listens
I like the courtesy and concern that is often difficult to find in many corporations
MICHAEL R. from Heritage Hyundai Towson responded on 06/24/2019

Thank you so much for the 5 stars and for your business we truly appreciate it. I'm glad you had a pleasant visit with us and please let me know if you ever need anything. 

Thanks again
Mike, 


CW
Cynthia W.
Baltimore, MD
2013 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/21/2019 Category: Service
Service
The service is excellent as always. Everyone is always very helpful and very courteous.
MICHAEL R. from Heritage Hyundai Towson responded on 06/24/2019

Thank you so much for the 5 stars and for your business we truly appreciate it. I'm glad you had a pleasant visit with us and please let me know if you ever need anything. 

Thanks again
Mike, 


Verified Customer
Lutherville Timonium, MD
2017 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/21/2019 Category: Service
Oil change
Oil change was performed quickly. Tire rotation was free, but after leaving the dealership one of my tires began leaking badly. Had to reschedule another appointment. Overall, the customer service was very good.
MICHAEL R. from Heritage Hyundai Towson responded on 06/24/2019

Thank you so much for the 5 stars and for your business we truly appreciate it. I'm glad you had a pleasant visit with us and please let me know if you ever need anything. 

Thanks again
Mike, 


PR
Patricia R.
Reisterstown, MD
2017 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/20/2019 Category: Service
Great service manager and staff!
Mike Ruth and Latoya Fowlkes are knowledgeable professionals who provided excellent service. They made the entire experience a pleasure. I look forward to dealing with both employees in the future!
MICHAEL R. from Heritage Hyundai Towson responded on 06/21/2019

Thank you so much for the 5 stars and for the kind words I truly appreciate it. I'm glad you had a pleasant visit with us and please let me know if you ever need anything. 

Thanks again
Mike, 


MH
Matthew H.
Cockeysville, MD
2016 Hyundai Accent
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
06/20/2019 Category: Service
Good but will take awhile
Oil change will be 2 hours with appointment. Probably too full without one.
MICHAEL R. from Heritage Hyundai Towson responded on 06/20/2019

Thank you so much for the feedback and for your business we truly appreciate it. I'm sorry the wait time was longer than it should have been and we are working on hiring more express techs to better serve our current volume of customers. Thanks again for the feedback and please let me know if you ever need anything. 

Mike, 


JC
Jim C.
Towson, MD
2013 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/19/2019 Category: Service
Noticable changes and positive improvements to service quality
The shuttle is always nice touch and appreciated benefit.
MICHAEL R. from Heritage Hyundai Towson responded on 06/20/2019

Thank you so much for the 5 stars and for the kind words I truly appreciate them. I'm glad you have noticed a change in our department as I am the new manager here and have been trying to improve the customer experience. Please let me know if you ever need anything and thanks again. 

Mike, 


Verified Customer
Monkton, MD
2018 Hyundai Kona
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
06/18/2019 Category: Service
First time service
Friendly staff, timely service, good communication.
MICHAEL R. from Heritage Hyundai Towson responded on 06/19/2019

Thank you so much for the review and for your patronage we truly appreciate it. I'm glad you had a pleasant visit with us and please let me know if you ever need anything. 

Thanks again
Mike, 


HP
Holly P.
Baltimore, MD
2011 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/18/2019 Category: Service
Great mechanics.
I’ve always felt that the mechanics here do very good work and they haven’t disappointed me yet. During this visit I worked with a representative that I don’t recall working with before. She showed excellent customer service. She had a positive and helpful attitude and kept me informed of the progress as I waited for my vehicle. The waiting area here is also comfortable enough if you need to wait for your vehicle while it’s being maintenanced.
MICHAEL R. from Heritage Hyundai Towson responded on 06/19/2019

Thank you so much for the 5 stars and for your business we truly appreciate it. I'm glad you had a pleasant visit with us and please let me know if you ever need anything. 

Thanks again
Mike, 


KE
Kelly E.
Baltimore, MD
2017 Hyundai Santa Fe S
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/15/2019 Category: Service
The customer service
The customer service is always great and the wait is always reasonable

Thank you
MICHAEL R. from Heritage Hyundai Towson responded on 06/17/2019

Thank you so much for the 5 stars and for your patronage I truly appreciate it. I'm glad you had a pleasant visit with us and please let me know if you ever need anything. 

Thanks again
Mike, 


JM
Jamie M.
Nottingham, MD
2018 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/14/2019 Category: Service
Very professional!
I called to make an appointment to have my car serviced and was very pleased that they could give me an appointment for the next day.
MICHAEL R. from Heritage Hyundai Towson responded on 06/17/2019

Thank you so much for the 5 stars and for your patronage I truly appreciate it. I'm glad you had a pleasant visit with us and please let me know if you ever need anything. 

Thanks again
Mike, 


OK
Ojong K.
Aberdeen, MD
2012 Hyundai Genesis
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/14/2019 Category: Service
Excellent Service
Very knowledge of service what i need to do...
MICHAEL R. from Heritage Hyundai Towson responded on 06/17/2019

Thank you so much for the 5 stars and for your patronage I truly appreciate it. I'm glad you had a pleasant visit with us and please let me know if you ever need anything. 

Thanks again
Mike, 


CW
Cheryl W.
Pikesville, MD
2017 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/13/2019 Category: Service
Cheryl
Friendly staff; service wait time was great; comfortable waiting room.
MICHAEL R. from Heritage Hyundai Towson responded on 06/14/2019

Thank you so much for the 5 stars and for your business I truly appreciate it. I'm glad you had a pleasant visit with us and please let me know if you ever need anything. 

Thanks again 
Mike, 


SH
Sharon H.
Baltimore, MD
2017 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/13/2019 Category: Service
Great Service !
I love having my car serviced at Heritage Hyundai in Towson. Everyone is so friendly, professional, and knowledgeable! Deanna is especially wonderful, she's professional and she inspects the vehicle also! I'm choosing her from now on!
MICHAEL R. from Heritage Hyundai Towson responded on 06/14/2019

Thank you so much for the 5 stars and for your business I truly appreciate it. I'm glad you had a pleasant visit with us and please let me know if you ever need anything. 

Thanks again 
Mike, 


Verified Customer
Glen Arm, MD
2017 Hyundai Santa Fe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/12/2019 Category: Service
courteous informative service
courteous informative service
MICHAEL R. from Heritage Hyundai Towson responded on 06/13/2019

Thank you so much for the 5 stars and for your business we truly appreciate it. I'm glad you had a pleasant visit with us and I hope everything is OK with your vehicle. If you ever need anything Please let me know. 

Mike, 


PL
Pamela L.
Hummelstown, PA
2012 Hyundai Sonata Hyb
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/12/2019 Category: Service
Friendly, knowledgeable, thorough and customer focused
Really appreciate how everyone is helpful and accommodating.
MICHAEL R. from Heritage Hyundai Towson responded on 06/13/2019

Thank you so much for the 5 stars and for your business we truly appreciate it. I'm glad you had a pleasant visit with us and I hope everything is OK with your vehicle. If you ever need anything Please let me know. 

Mike, 


LH
Lucretia H.
Middle River, MD
2019 Hyundai Santa Fe X
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/12/2019 Category: Service
professionalism and on point with schedule time.
Overall I enjoyed the short wait time and experience with the
sale person.
MICHAEL R. from Heritage Hyundai Towson responded on 06/12/2019

Thank you so much for the 5 stars and for your business we truly appreciate it. I'm glad you had a pleasant visit with us and please let me know if you ever need anything. 

Thanks again
Mike, 


RH
Rochelle H.
Silver Spring, MD
2014 Hyundai Santa Fe S
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/11/2019 Category: Service
my third hyundai
love the car. great service
MICHAEL R. from Heritage Hyundai Towson responded on 06/12/2019

Thank you so much for the 5 stars and for your business we truly appreciate it. I'm glad you had a pleasant visit with us and please let me know if you ever need anything. 

Thanks again
Mike,