I do apologize you are unsatisfied with the outcome of the service you were provided. If you recall, we verbally discussed the process required to pursue the issue at hand. That was to service the transmission fluid first. If that did not resolve the issue, I further explained too you that you may need to take the vehicle to the dealership for further diagnostics. We are not equipped to dive deep into transmission issues. When you made the appointment with us I believe we were at that understanding. I quoted to you that per the TSB bulletin, that was the first step in diagnosing the issue. Anything deeper related may require you have the dealership look into the issue. You decided and agreed for us to perform the transmission service in which we provided to you. I have made an attempt to return your call and left a message for you to discuss what further needs to be done to address the issue. I do appreciate your concerns and would like to further discuss the issue at hand.
I look foward to hearing from you.
Hi-Tech Automotive Repair