Overview

Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5
4.7

(1,676 Reviews)

ReScore Reviews™ (116)

ReScore
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
Original
Overall Rating 2.3/5Overall Rating 2.3/5Overall Rating 2.3/5Overall Rating 2.3/5Overall Rating 2.3/5
95% Would Recommend
100% Business Response
Latest Review 8 days ago

Reviews


SG
Sylvia G.
Crowley, TX
2013 Hyundai Santa Fe Sport
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/19/2021 Category: Service
Excellent Service
Hiley Hyundai have the best customer service staff. They are prompt in getting your car in for its service and back to you in the time promised.
MM
MICHAEL M., Service Director from Hiley Hyundai of Burleson responded on 07/20/2021

Good Morning,

Thank you so much for taking the time to complete our survey. We appreciate your positive feedback and being part of the Hiley Hyundai Family. 

Thanks again, for choosing and trusting in Hiley Hyundai of Burleson.

Best Regards,

Mike McMillan
Service Director
817-945-9900
mmcmillan@hileyburleson.com

TK
Tom K.
Alvarado, TX
2020 Hyundai Ioniq Hev
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/17/2021 Category: Service
friendly,,no problems
very friendly people i had no problems getting the work done .
MM
MICHAEL M., Service Director from Hiley Hyundai of Burleson responded on 07/19/2021

DLR011079223

Mike McMillan
Service Director
817-945-9900
mmcmillan@hileyburleson.com

DS
Dana S.
Cleburne, TX
2020 Hyundai Santa Fe
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/06/2021 Category: Service
Hiley Hyundai of Burleson is a great dealership!!
The dealership is awesome! They go out of their way to make you feel welcomed and in making sure you are happy. I would highly recommend this dealership.
MM
MICHAEL M., Service Director from Hiley Hyundai of Burleson responded on 07/06/2021

Good Morning,

Thank you so much for taking the time to complete our survey. We appreciate your positive feedback and being part of the Hiley Hyundai Family. 

Thanks again, for choosing and trusting in Hiley Hyundai of Burleson.

Mike McMillan
Service Director
817-945-9900
mmcmillan@hileyburleson.com

TK
Thomas K.
Burleson, TX
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
07/05/2021
Good experience / Bad experience
New car sales people were awesome to deal with ( 5 stars ). The finance guy was an arrogant, condescending jerk ( 0 stars ) who doesn't know when to
stop trying to hard sale a warranty. He came very close to losing a cash purchase over 35 cents when he wanted me to void my check and rewrite it for an additional 35 cents.
MM
MICHAEL M., Service Director from Hiley Hyundai of Burleson responded on 07/06/2021

We are very concerned that you are not satisfied with your visit to our store.  I will look into this and we will reach out to you to see what we can do to make this right.  

Best Regards,

Mike McMillan
Service Director
817-945-9900
mmcmillan@hileyburleson.com

MA
Marvin A.
Burleson, TX
2013 Hyundai Sonata
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/05/2021 Category: Service
exceptional service department
The service department has always been exceptional.
MM
MICHAEL M., Service Director from Hiley Hyundai of Burleson responded on 07/06/2021

Good Morning,

Thank you so much for taking the time to complete our survey. We appreciate your positive feedback and being part of the Hiley Hyundai Family. 

Thanks again, for choosing and trusting in Hiley Hyundai of Burleson.

Best Regards,

Mike McMillan
Service Director
817-945-9900
mmcmillan@hileyburleson.com

PS
Phillis S.
Fort Worth, TX
2018 Hyundai Sonata
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/05/2021 Category: Service
Hyundai Sonata Service
June vehicle service went good with all parts in stock for reliable and convenient visit.
MM
MICHAEL M., Service Director from Hiley Hyundai of Burleson responded on 07/06/2021

Good Morning,

Thank you so much for taking the time to complete our survey. We appreciate your positive feedback and being part of the Hiley Hyundai Family. 

Thanks again, for choosing and trusting in Hiley Hyundai of Burleson.

Best Regards,

Mike McMillan
Service Director
817-945-9900
mmcmillan@hileyburleson.com

DS
Devion S.
Burleson, TX
2012 Hyundai Elantra
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/30/2021 Category: Service
Customer Service
Mary was amazing!!
MM
MICHAEL M., Service Director from Hiley Hyundai of Burleson responded on 07/01/2021

Good Morning,

Thank you so much for taking the time to complete our survey. We appreciate your positive feedback and being part of the Hiley Hyundai Family. 

Thanks again, for choosing and trusting in Hiley Hyundai of Burleson.

Best Regards,

Mike McMillan
Service Director
817-945-9900
mmcmillan@hileyburleson.com

NP
Nolberto P.
Joshua, TX
2013 Hyundai Elantra Coupe
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/30/2021 Category: Service
Service on vehicle
After submitting a recent survey and me not being satisfied with work performed on my vehicle. Hyundai of Burleson’s service director Mike McMillan reached out to me and made things right and provided a free service to realign my vehicle and also gave me a free oil change service.

Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
06/30/2021 Category: Service
Not satisfied
Not satisfied with worked performed on vehicle. I’m afraid to take it back so I won’t incur another charge and not get my vehicle fixed right
MM
MICHAEL M., Service Director from Hiley Hyundai of Burleson responded on 06/30/2021

We are very concerned that you are not satisfied with your visit to our store.  I will look into this and we will reach out to you to see what we can do to make this right.  

Best Regards,

Mike McMillan
Service Director
817-945-9900
mmcmillan@hileyburleson.com

AU
Andred U.
Grand Prairie, TX
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/29/2021
The best
A week ago my wife and I leased two cars in which Alejandra was the person who attended us and was excellent since she made us feel at home and attended to all our needs, Of course we spent a nice afternoon trying to choose the car that would make us feel good and with it it was very easy to do,
MM
MICHAEL M., Service Director from Hiley Hyundai of Burleson responded on 06/30/2021

Good Morning,

Thank you so much for taking the time to complete our survey. We appreciate your positive feedback and being part of the Hiley Hyundai Family. 

Thanks again, for choosing and trusting in Hiley Hyundai of Burleson.

Mike McMillan
Service Director
817-945-9900
mmcmillan@hileyburleson.com

LV
Laura V.
Grand Prairie, TX
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/29/2021
Excelente atención al cliente
Alejandra, es una excelente profesional en ventas la cual nos hizo sentir como en casa, por su amabilidad y confianza no pudimos decir no al final y salimos con dos carros !! Eres una dura en lo que haces !! Felicidades campeona!!!
MM
MICHAEL M., Service Director from Hiley Hyundai of Burleson responded on 06/30/2021

Good Morning,

Thank you so much for taking the time to complete our survey. We appreciate your positive feedback and being part of the Hiley Hyundai Family. 

Thanks again, for choosing and trusting in Hiley Hyundai of Burleson.

Mike McMillan
Service Director
817-945-9900
mmcmillan@hileyburleson.com

Verified Customer
Burleson, TX
2021 Hyundai Palisade
Verified Customer
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
06/28/2021 Category: Service
Good service but long wait time
Great people, great facility and they do good work. Just long wait times when getting vehicle serviced.
MICHAEL M., Service Director from Hiley Hyundai of Burleson responded on 06/28/2021

Good Afternoon,

Thank you so much for taking the time to complete our survey. We appreciate your positive feedback and being part of the Hiley Hyundai Family. 

Thanks again, for choosing and trusting in Hiley Hyundai of Burleson.

Best Regards,

Mike McMillan
Service Director
817-945-9900
mmcmillan@hileyburleson.com

Verified Customer
Midlothian, TX
2020 Hyundai Santa Fe
Verified Customer
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
06/25/2021 Category: Service
Recommend vehicle maintenance
Overall I have been very pleased by using this dealership service center for my car maintenance. It is worth the drive and my time to bring my vehicle in to be serviced.
The staff is friendly and they make a video while the service is being completed.
MICHAEL M., Service Director from Hiley Hyundai of Burleson responded on 06/25/2021

Good Afternoon,

Thank you so much for taking the time to complete our survey. We appreciate your positive feedback and being part of the Hiley Hyundai Family. 

Thanks again, for choosing and trusting in Hiley Hyundai of Burleson.

Best Regards,

Mike McMillan
Service Director
817-945-9900
mmcmillan@hileyburleson.com

LW
Linda W.
Burleson, TX
2017 Hyundai Santa Fe Sport
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/23/2021 Category: Service
Easy and close by.
Courtesy, friendly, quality, close.
MM
MICHAEL M., Service Director from Hiley Hyundai of Burleson responded on 06/24/2021

Good Morning,

Thank you so much for taking the time to complete our survey. We appreciate your positive feedback and being part of the Hiley Hyundai Family. 

Thanks again, for choosing and trusting in Hiley Hyundai of Burleson.

Best Regards,

Mike McMillan
Service Director
817-945-9900
mmcmillan@hileyburleson.com

JL
Judy L.
Crowley, TX
2020 Hyundai Elantra
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/15/2021 Category: Service
Service
Kind, friendly, knowledgeable personal. I needed an oil change, tire rotation, etc. I had no appointment but I was in and out in less than an hour and it was all done with a smile.
MM
MICHAEL M., Service Director from Hiley Hyundai of Burleson responded on 06/15/2021

Good Afternoon,

Thank you so much for taking the time to complete our survey. We appreciate your positive feedback and being part of the Hiley Hyundai Family. 

Thanks again, for choosing and trusting in Hiley Hyundai of Burleson.

Best Regards,

Mike McMillan
Service Director
817-945-9900
mmcmillan@hileyburleson.com

SM
Sandra M.
Mineral Wells, TX
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/07/2021
Excellent customer service
I recently purchased a new Santa Fe at Hiley hyundai and was overwhelmed with the fast and professional service. Actually this was the third time i have bought a vehicle there. I live 60 miles from the Burleson location and choose to return because of the friendly and professinal service. I would definitely recommend Hiley Hyundai to friends and family. A special thank you to Arthur Smith for his friendly and informative professional customer service.
MM
MICHAEL M., Service Director from Hiley Hyundai of Burleson responded on 06/08/2021

Good Morning,

Thank you so much for taking the time to complete our survey. We appreciate your positive feedback and being part of the Hiley Hyundai Family. 

Thanks again, for choosing and trusting in Hiley Hyundai of Burleson.

Mike McMillan
Service Director
817-945-9900
mmcmillan@hileyburleson.com