ReScore Reviews™ (29)

ReScore
Overall Rating 4.7241348/5Overall Rating 4.7241348/5Overall Rating 4.7241348/5Overall Rating 4.7241348/5rating 4.7241348
Original
Overall Rating 2.10345/5Overall Rating 2.10345/5rating 2.10345rating 2.10345rating 2.10345
95% Would Recommend
100% Business Response
Latest Review about 5 hours ago
Jesse H. on 04/20/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Great service"
Went in for a quick oil change and it was done quickly and we'll, as you would expect at Hiley. Thx.
Vehicle: 2013 Hyundai Sonata
Category: Service
Service Date: 04/14/2018
Service Type: Maintenance
Review Created: 04/20/2018 06:17 PM
Robert C. on 04/20/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Professional folks."
Mary Morse got my car serviced 5 minutes ahead of the estimated time.
Vehicle: 2016 Hyundai Elantra
Category: Service
Service Date: 04/07/2018
Service Type: Maintenance
Review Created: 04/20/2018 05:27 PM
Benjamin H. on 04/20/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Service"
Mary is very personable with her clients. She is very good at her job.
Vehicle: 2017 Hyundai Sonata
Category: Service
Service Date: 04/11/2018
Service Type: Maintenance
Review Created: 04/20/2018 06:46 AM
JD K., Service Manager at Hiley Hyundai responded on 04/20/2018

Good evening Benjamin.  I would like to personally thank you for taking the time to complete our survey.  Client feedback is very important to us, as we continue to grow and make every effort to provide an Excellent Client Experience

We look forward to exceeding your service needs for many years to come. 




JD Kimbrough
Service Manager
Hiley Hyundai
817-945-9900
jkimbrough@hileyhyundai.com
Regina S. on 04/19/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Excellent Service and Very Friendly People"
Hiley Hyundai is a great place to buy a vehicle and the service department is top notch. My Tuscon has been to the dealership several times for oil changes and service maintenance. The staff has always been very friendly and really helpful. The service consultant, Mary Morse, is such a delightful person to do business with! She's very professional and truly cares about the customers and their vehicles!
Vehicle: 2016 Hyundai Tucson
Category: Service
Service Date: 04/12/2018
Service Type: Repair
Review Created: 04/19/2018 04:01 PM
JD K., Service Manager at Hiley Hyundai responded on 04/20/2018

Good evening Regina.  We greatly appreciate the wonderful compliments.  Thank you for choosing and trusting in Hiley Hyundai.  

We look forward to exceeding your expectations for many years to come.  


JD Kimbrough
Service Manager
Hiley Hyundai
817-945-9900
jkimbrough@hileyhyundai.com
Ronald C. on 04/18/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Superb dealership"
Superb dealership with superb people that care about their customers
Vehicle: 2015 Hyundai Tucson
Category: Service
Service Date: 04/14/2018
Service Type: Maintenance
Review Created: 04/18/2018 06:01 PM
JD K., Service Manager at Hiley Hyundai responded on 04/19/2018

Good afternoon Ronald.  Thank you for the "Superb" compliment.  We appreciate you choosing and trusting in Hiley Hyundai for all your service needs.  


JD Kimbrough
Service Manager
Hiley Hyundai
817-945-9900
jkimbrough@hileyhyundai.com
Vida W. on 04/17/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"good deals and real good people"
I have already sent two people your way and they both drive a hyundai from Hiley
Vehicle: 2015 Hyundai Elantra
Category: Service
Service Date: 04/06/2018
Service Type: Maintenance
Review Created: 04/17/2018 07:07 PM
JD K., Service Manager at Hiley Hyundai responded on 04/18/2018

Good afternoon Vida.  Thank you so much for the compliments.  We greatly appreciate the referrals.  We will certainly take good care of them. 

We look forward to exceeding all your service expectations for many years to come. 

 

JD Kimbrough
Service Manager
Hiley Hyundai
817-945-9900
jkimbrough@hileyhyundai.com
Sheron K. on 04/14/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Mary was great, good customer skills"
Mary was great, good customer service skills. She goes the extra mile to get what you want done.
Vehicle: 2015 Hyundai Sonata
Category: Service
Service Date: 04/07/2018
Service Type: Maintenance
Review Created: 04/14/2018 01:04 PM
JD K., Service Manager at Hiley Hyundai responded on 04/14/2018

Good evening Sheron.  We appreciate the wonderful compliments.  Thank you for choosing Hiley Hyundai for all your service needs.  




JD Kimbrough
Service Manager
Hiley Hyundai
817-945-9900
jkimbrough@hileyhyundai.com
Verified Customer on 04/13/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Great job"
Mary is always so nice helpful
Got me right in
Vehicle: 2016 Hyundai Sonata
Category: Service
Service Date: 04/11/2018
Service Type: Maintenance
Review Created: 04/13/2018 01:19 PM
JD K., Service Manager at Hiley Hyundai responded on 04/13/2018

Good evening.  We appreciate the kind words.  Thank you for taking the time to complete our survey. 

Client feedback is very important to us, as we continue to grow and make every effort to provide an Excellent Client Experience.  We look forward to exceeding your service needs for many years to come. 




JD Kimbrough
Service Manager
Hiley Hyundai
817-945-9900
jkimbrough@hileyhyundai.com
Astonida D. on 04/12/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Thank you"
I appreciate Hiley servicing my car at the last minute without an appointment
Vehicle: 2015 Hyundai Sonata
Category: Service
Service Date: 04/05/2018
Service Type: Maintenance
Review Created: 04/12/2018 06:04 PM
JD K., Service Manager at Hiley Hyundai responded on 04/13/2018

Good evening Astonida.  Happy to hear we were able to accommodate you without an appointment.  

Thank you for taking the time to complete our survey.  Client feedback is very important to us, as we continue to grow and make every effort to provide an Excellent Client Experience

We look forward to exceeding your service needs for many years to come. 




JD Kimbrough
Service Manager
Hiley Hyundai
817-945-9900
jkimbrough@hileyhyundai.com
Verified Customer on 04/11/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Friendly service"
Great service
Vehicle: 2016 Hyundai Santa Fe S
Category: Service
Service Date: 03/24/2018
Service Type: Maintenance
Review Created: 04/11/2018 07:05 PM
JD K., Service Manager at Hiley Hyundai responded on 04/12/2018

Good evening.  I would like to personally thank you for taking the time to complete our survey. 

Client feedback is very important to us, as we continue to grow and make every effort to provide an Excellent Client Experience

We look forward to exceeding your service needs for many years to come. 




JD Kimbrough
Service Manager
Hiley Hyundai
817-945-9900
jkimbrough@hileyhyundai.com
Harriett K. on 04/11/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Great service"
Nice people and facilities. In and out quickly.
Vehicle: 2018 Hyundai Santa Fe S
Category: Service
Service Date: 04/06/2018
Service Type: Maintenance
Review Created: 04/11/2018 12:26 PM
JD K., Service Manager at Hiley Hyundai responded on 04/11/2018

Good afternoon Harriett.  We appreciate the kind words.  

I would like to personally thank you for taking the time to complete our survey.  Client feedback is very important to us, as we continue to grow and make every effort to provide an Excellent Client Experience. 

We look forward to exceeding your service needs for many years to come. 



JD Kimbrough
Service Manager
Hiley Hyundai
817-945-9900
jkimbrough@hileyhyundai.com
Lorraine H. on 04/10/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Fast service "
Took care of everything I asked
Vehicle: 2010 Hyundai Elantra
Category: Service
Service Date: 04/07/2018
Service Type: Repair
Review Created: 04/10/2018 01:20 PM
JD K., Service Manager at Hiley Hyundai responded on 04/10/2018

Good evening Lorraine.  Happy to hear we took care of all of your requests.  Thank you for taking the time to complete our survey.  We appreciate you choosing Hiley Hyundai for all of your service needs. 



JD Kimbrough
Service Manager
Hiley Hyundai
817-945-9900
jkimbrough@hileyhyundai.com
Verified Customer on 04/09/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Customer"
Efficiency and quality
Vehicle: 2014 Hyundai Tucson
Category: Service
Service Date: 04/05/2018
Service Type: Maintenance
Review Created: 04/09/2018 04:48 PM
JD K., Service Manager at Hiley Hyundai responded on 04/10/2018

Good morning.  Thank you for taking the time to complete our survey. 

Client feedback is very important to us, as we continue to grow and make every effort to provide an Excellent Client Experience

We look forward to exceeding your service needs for many years to come. 


JD Kimbrough
Service Manager
Hiley Hyundai
817-945-9900
jkimbrough@hileyhyundai.com
Norma W. on 04/08/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Friendliness"
Great work
Vehicle: 2017 Hyundai Elantra
Category: Service
Service Date: 03/30/2018
Service Type: Repair
Review Created: 04/08/2018 07:37 PM
JD K., Service Manager at Hiley Hyundai responded on 04/09/2018

Good evening Norma.  Thank you for taking the time to complete our survey. 

Client feedback is very important to us, as we continue to grow and make every effort to provide an Excellent Client Experience

We look forward to exceeding your service needs for many years to come. 




JD Kimbrough

Service Manager
Hiley Hyundai
817-945-9900
jkimbrough@hileyhyundai.com
Keith B. on 04/08/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"service well done"
close convenient did work promised in a timely manner
Vehicle: 2008 Hyundai Accent
Category: Service
Service Date: 04/04/2018
Service Type: Maintenance
Review Created: 04/08/2018 09:49 AM
JD K., Service Manager at Hiley Hyundai responded on 04/09/2018

Good evening Keith.  We appreciate the kind words.  I would like to personally thank you for taking the time to complete our survey. 

Client feedback is very important to us, as we continue to grow and make every effort to provide an Excellent Client Experience.  We look forward to exceeding your service needs for many years to come. 




JD Kimbrough
Service Manager
Hiley Hyundai
817-945-9900
jkimbrough@hileyhyundai.com
Victor S. on 04/06/2018
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
"Have been contacted about cleaning my apolstry very satisfied"
Was contacted about my car am very satisfied with them take i ng care of me thank you Victor Stroud
Vehicle: 2015 Hyundai Sonata
Category: Service
Service Date: 03/30/2018
Service Type: Repair
Review Created: 04/06/2018 04:33 PM
JD K., Service Manager at Hiley Hyundai responded on 04/07/2018

Good morning Victor.  I apologize that the interior had smudges on them.  I will be happy to have the vehicle cleaned and detailed for you.  

I will call you later this morning to make arrangements for you. 


JD Kimbrough
Service Manager
Hiley Hyundai
817-945-9900
jkimbrough@hileyhyundai.com
Roberta E. on 04/06/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Great Service"
The service was timely with explanations of the issues and alternatives. Service rep was friendly and knowledgeable.
Vehicle: 2013 Hyundai Santa Fe
Category: Service
Service Date: 04/04/2018
Service Type: Maintenance
Review Created: 04/06/2018 11:29 AM
JD K., Service Manager at Hiley Hyundai responded on 04/07/2018

Good morning Roberta.  We appreciate the compliments.  I would like to personally thank you for taking the time to complete our survey. 

Client feedback is very important to us, as we continue to grow and make every effort to provide an Excellent Client Experience. 

We look forward to exceeding your service needs for many years to come. 




JD Kimbrough
Service Manager
Hiley Hyundai
817-945-9900
jkimbrough@hileyhyundai.com
Verified Customer on 04/04/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Polite and efficient "
Service was fast and efficient
Vehicle: 2018 Hyundai Santa Fe S
Category: Service
Service Date: 03/28/2018
Service Type: Maintenance
Review Created: 04/04/2018 10:16 AM
JD K., Service Manager at Hiley Hyundai responded on 04/04/2018

Good evening. Thank you for taking the time to complete our survey.  Client feedback is very important to us, as we continue to grow and make every effort to provide an Excellent Client Experience. 

We look forward to exceeding your service needs for many years to come. 




JD Kimbrough
Service Manager
Hiley Hyundai
817-945-9900
jkimbrough@hileyhyundai.com
Verified Customer on 04/04/2018
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"Nice people in the service department"
They fixed my son car and put a brand new engine in it and it was under warranty. Thank goodness it didn't cost us anything. Mary in the service department was nice.
Vehicle: 2013 Hyundai Veloster
Category: Service
Service Date: 03/30/2018
Service Type: Repair
Review Created: 04/04/2018 08:55 AM
JD K., Service Manager at Hiley Hyundai responded on 04/05/2018

Good morning.  Hyundai manufactures a great product, however the parts are still man made and there is just no specific reason why the part failed.  Fortunately, Hyundai has the best warranty on the market and all the repairs were covered.  

I test drove the vehicle myself and discovered the vehicle was out of alignment.  With all the construction in the area and potholes in the streets, it good to have the alignment checked whenever the vehicle is serviced.  We offer a complimentary alignment check each time you come in for service.  The cost of the alignment was minimal compared to the cost would have been 1 or even all 4 of your tires.  The idea of the alignment is to provide even tread wear to help extend the life of your tires.  

I hope this information is helpful.  Thank you for choosing Hiley Hyundai.  


JD Kimbrough
Service Manager
Hiley Hyundai
817-945-9900
jkimbrough@hileyhyundai.com
Verified Customer on 04/04/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Oil Change & Breaks"
As always the service is friendly and professional taking care of my car
Vehicle: 2015 Hyundai Tucson
Category: Service
Service Date: 03/31/2018
Service Type: Maintenance
Review Created: 04/04/2018 05:57 AM
JD K., Service Manager at Hiley Hyundai responded on 04/04/2018

Good morning.  Thank you for taking the time to complete our survey.  Client feedback is very important to us, as we continue to grow and make every effort to provide an Excellent Client Experience. 

We look forward to exceeding your service needs for many years to come. 




JD Kimbrough
Service Manager
Hiley Hyundai
817-945-9900
jkimbrough@hileyhyundai.com
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