Hiley Hyundai of Burleson

Overview

Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5
4.7

(1,609 Reviews)

ReScore Reviews™ (90)

ReScore
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
Original
Overall Rating 2.3/5Overall Rating 2.3/5Overall Rating 2.3/5Overall Rating 2.3/5Overall Rating 2.3/5
95% Would Recommend
100% Business Response
Latest Review 13 days ago

Reviews


JC
Joe C.
Fort Worth, TX
2020 Hyundai Elantra
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/13/2021 Category: Service
Great Review
Great Review!
RS
RYAN S. from Hiley Hyundai of Burleson responded on 02/18/2021

Good Morning,

Thank you so much for taking the time to complete our survey. We appreciate your positive feedback and being part of the Hiley Hyundai Family. 

Thanks again, for choosing and trusting in Hiley Hyundai of Burleson.

Best Regards,

Ryan Sigman 
Service Manager
Hiley Hyundai Of Burleson

817-945-9900


Verified Customer
Burleson, TX
2019 Hyundai Santa Fe Xl
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/12/2021 Category: Service
Service department great
Hard getting an initial return call to make an appointment but once there the service is great!
RYAN S. from Hiley Hyundai of Burleson responded on 02/18/2021

Good Morning,

Thank you so much for taking the time to complete our survey. We appreciate your positive feedback and being part of the Hiley Hyundai Family. 

Thanks again, for choosing and trusting in Hiley Hyundai of Burleson.

Best Regards,

Ryan Sigman 
Service Manager
Hiley Hyundai Of Burleson

817-945-9900


PS
Phillis S.
Fort Worth, TX
2018 Hyundai Sonata
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/10/2021 Category: Service
Hyundai of Burleson
I dropped vehicle after complications during lunch and after I got rental car I was at work and received video of my car
RS
RYAN S. from Hiley Hyundai of Burleson responded on 02/11/2021

Good Morning,

Thank you so much for taking the time to complete our survey. We appreciate your positive feedback and being part of the Hiley Hyundai Family. 

Thanks again, for choosing and trusting in Hiley Hyundai of Burleson.

Best Regards,

Ryan Sigman 
Service Manager
Hiley Hyundai Of Burleson

817-945-9900


JH
James H.
Crowley, TX
2020 Hyundai Sonata
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/10/2021 Category: Service
Great service
Every time we take our 2020 sonata to the dealership the entire service staff treats it like it is their personal car. They are friendly, smart, and work hard to make us happy.
RS
RYAN S. from Hiley Hyundai of Burleson responded on 02/10/2021

Good Afternoon,

Thank you so much for taking the time to complete our survey. We appreciate your positive feedback and being part of the Hiley Hyundai Family. 

Thanks again, for choosing and trusting in Hiley Hyundai of Burleson.

Best Regards,

Ryan Sigman 
Service Manager
Hiley Hyundai Of Burleson

817-945-9900


ES
Eliabeth S.
Burleson, TX
2013 Hyundai Tucson
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/08/2021 Category: Service
Regular maintenance
Dealership personnel polite and professional while being personable. Gave additional options with cost prior to maintenance without pressure to add. Completed maintenance promptly.
RS
RYAN S. from Hiley Hyundai of Burleson responded on 02/08/2021

Good Afternoon,

Thank you so much for taking the time to complete our survey. We appreciate your positive feedback and being part of the Hiley Hyundai Family. 

Thanks again, for choosing and trusting in Hiley Hyundai of Burleson.

Best Regards,

Ryan Sigman 
Service Manager
Hiley Hyundai Of Burleson

817-945-9900


SL
Sandra L.
Cleburne, TX
2019 Hyundai Kona
Verified Customer
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
02/07/2021 Category: Service
Watch out for services you dont need at this time!
As a woman, who takes care of her 6 Hyundai, i have never had "suggested services for 100k when my car is at 22k. So be careful to read before agreeing to work to be done.
RS
RYAN S. from Hiley Hyundai of Burleson responded on 02/08/2021

We are very concerned that you are not satisfied with your visit to our store.  I will look into this and we will reach out to you to see what we can do to make this right.  

Best Regards,

Ryan Sigman
Service Manager
Hiley Hyundai Of Burleson

817-945-9900


SU
Stacie U.
Burleson, TX
2020 Hyundai Palisade
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/03/2021 Category: Service
Awesome service team!
Awesome service team! You are a very professional and courteous team. Love your work. Please don’t change.
RS
RYAN S. from Hiley Hyundai of Burleson responded on 02/03/2021

Good Afternoon,

Thank you so much for taking the time to complete our survey. We appreciate your positive feedback and being part of the Hiley Hyundai Family. 

Thanks again, for choosing and trusting in Hiley Hyundai of Burleson.

Best Regards,

Ryan Sigman 
Service Manager
Hiley Hyundai Of Burleson

817-945-9900


Verified Customer
Whitney, TX
2017 Hyundai Santa Fe
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/02/2021 Category: Service
Re-review
After discussing my review with the service manager he explained that they were short handed that day and they would do better next time. My previous experiences with them have been great so I have every confidence that this is true

Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
02/02/2021 Category: Service
Took too long
It took an hour and a half for an oil change, and that was with an appointment. No courtesy van available. Other than that, service was good
RYAN S. from Hiley Hyundai of Burleson responded on 02/02/2021

We are very concerned that you are not satisfied with your visit to our store.  I will look into this and we will reach out to you to see what we can do to make this right.  

Best Regards,

Ryan Sigman
Service Manager
Hiley Hyundai Of Burleson

817-945-9900


AH
Athina H.
Alvarado, TX
2017 Hyundai Elantra
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/25/2021 Category: Service
Excellent service
Love my Elantra!
RS
RYAN S. from Hiley Hyundai of Burleson responded on 01/26/2021

Good Morning,

Thank you so much for taking the time to complete our survey. We appreciate your positive feedback and being part of the Hiley Hyundai Family. 

Thanks again, for choosing and trusting in Hiley Hyundai of Burleson.

Best Regards,

Ryan Sigman 
Service Manager
Hiley Hyundai Of Burleson

817-945-9900


Verified Customer
Venus, TX
2021 Hyundai Palisade
Verified Customer
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
01/25/2021 Category: Service
HORRIBLE MANAGEMENT
The manager was VERY disrespectful, supposedly we have the “best” insurance they have and they don’t even cover rodent damage. Whenever I just purchased my car in August and had this problem in December none of my other vehicles have “rodent damage”. Wont ever recommend them to anybody since I got told that it’d cover everything and all I would have to pay is $100 deductible.
RYAN S. from Hiley Hyundai of Burleson responded on 01/26/2021

We are very concerned that you are not satisfied with your visit to our store.  I will look into this and we will reach out to you to see what we can do to make this right.  


RG
Rebecca G.
Arlington, TX
2017 Hyundai Elantra
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/21/2021 Category: Service
Very helpful
I would definitely recommend this dealership over the Arlington dealership. Raymond went above and beyond to figure out problem. He kept me informed every step of the way.
RS
RYAN S. from Hiley Hyundai of Burleson responded on 01/22/2021

Good Morning,

Thank you so much for taking the time to complete our survey. We appreciate your positive feedback and being part of the Hiley Hyundai Family. 

Thanks again, for choosing and trusting in Hiley Hyundai of Burleson.

Best Regards,

Ryan Sigman 
Service Manager
Hiley Hyundai Of Burleson

817-945-9900


TO
Trisha O.
Fort Worth, TX
2017 Hyundai Santa Fe Sport
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/20/2021 Category: Service
Service
Always a great experience. Mary does a great job.
RS
RYAN S. from Hiley Hyundai of Burleson responded on 01/21/2021

Good Morning,

Thank you so much for taking the time to complete our survey. We appreciate your positive feedback and being part of the Hiley Hyundai Family. 

Thanks again, for choosing and trusting in Hiley Hyundai of Burleson.

Best Regards,

Ryan Sigman 
Service Manager
Hiley Hyundai Of Burleson

817-945-9900


Verified Customer
Fort Worth, TX
2016 Hyundai Veloster
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/18/2021 Category: Service
The staff and cleanliness
Always professional and friendly
RYAN S. from Hiley Hyundai of Burleson responded on 01/19/2021

Good Morning,

Thank you so much for taking the time to complete our survey. We appreciate your positive feedback and being part of the Hiley Hyundai Family. 

Thanks again, for choosing and trusting in Hiley Hyundai of Burleson.

Best Regards,

Ryan Sigman 
Service Manager
Hiley Hyundai Of Burleson

817-945-9900


MJ
Melissa J.
Arlington, TX
2020 Hyundai Tucson
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/18/2021 Category: Service
I love this place.
They are always fast and friendly. They also do what they can to help. Let's just say I would trust these people with my life and my families life. THANK YOU HILEY HYUNDAI OF BURLESON
RS
RYAN S. from Hiley Hyundai of Burleson responded on 01/19/2021

Good Morning,

Thank you so much for taking the time to complete our survey. We appreciate your positive feedback and being part of the Hiley Hyundai Family. 

Thanks again, for choosing and trusting in Hiley Hyundai of Burleson.

Best Regards,

Ryan Sigman 
Service Manager
Hiley Hyundai Of Burleson

817-945-9900


PS
Phillis S.
Fort Worth, TX
2018 Hyundai Sonata
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/18/2021 Category: Service
Good Customer Service
I need inspection and had went to several close to residence so zi decided to call Hiley and was told to bring it in without appointment I would be the next in line!
RS
RYAN S. from Hiley Hyundai of Burleson responded on 01/19/2021

Good Morning,

Thank you so much for taking the time to complete our survey. We appreciate your positive feedback and being part of the Hiley Hyundai Family. 

Thanks again, for choosing and trusting in Hiley Hyundai of Burleson.

Best Regards,

Ryan Sigman 
Service Manager
Hiley Hyundai Of Burleson

817-945-9900