Hiley Hyundai of Burleson

Overview

Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5
4.7

(1,574 Reviews)

ReScore Reviews™ (83)

ReScore
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
Original
Overall Rating 2.3/5Overall Rating 2.3/5Overall Rating 2.3/5Overall Rating 2.3/5Overall Rating 2.3/5
95% Would Recommend
100% Business Response
Latest Review 6 days ago

Reviews


Verified Customer
Azle, TX
2015 Hyundai Accent
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/26/2020 Category: Service
Friendly
Great
RYAN S. from Hiley Hyundai of Burleson responded on 11/27/2020

Good Morning,

Thank you so much for taking the time to complete our survey. We appreciate your positive feedback and being part of the Hiley Hyundai Family. 

Thanks again, for choosing and trusting in Hiley Hyundai of Burleson.

Best Regards,

Ryan Sigman 
Service Manager
Hiley Hyundai Of Burleson

817-945-9900


VS
Virgie S.
Waco, TX
2015 Hyundai Genesis
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/23/2020 Category: Service
The BEST service department
I live in Waco (where there is a local Hyundai dealership), but for the past 2 years I've driven 60 miles to Burleson to get work done on my Genesis--whether it's an oil change, new tires or a repair. Why? It's the best dealership service department I've every worked with. Mary provides the steady leadership for the team. She looks out for the customer, gives honest feedback about whether the repair can wait or the more expensive option is worth it or not etc. I just had some work done with only a two hour window to get it completed. She put 2 guys on the job and had me out of there, with my car washed, in under 2 hours. Can't say enough good stuff. If you own a Hyundai/Genesis and haven't had an excellent service experience yet, make the trip to Burleson. It's worth the drive!
RS
RYAN S. from Hiley Hyundai of Burleson responded on 11/24/2020

Good Morning,

Thank you so much for taking the time to complete our survey. We appreciate your positive feedback and being part of the Hiley Hyundai Family. 

Thanks again, for choosing and trusting in Hiley Hyundai of Burleson.

Best Regards,

Ryan Sigman 
Service Manager
Hiley Hyundai Of Burleson

817-945-9900


KD
Keith D.
Crowley, TX
2019 Hyundai Elantra
Verified Customer
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
11/20/2020 Category: Service
Oil change
Waited 2 plus hours for them to complete a scheduled oil change appointment. Everything else was a little above average but not on par to my other car's dealership (Mits).
RS
RYAN S. from Hiley Hyundai of Burleson responded on 11/21/2020

We are very concerned that you are not satisfied with your visit to our store.  I will look into this and we will reach out to you to see what we can do to make this right.  

Best Regards,

Ryan Sigman
Service Manager
Hiley Hyundai Of Burleson

817-945-9900


SH
Stephanie H.
Fort Worth, TX
2018 Hyundai Accent
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/19/2020 Category: Service
The staff was very friendly and helpful
Excellent service explain everything that he did to my car and what I need to have Service soon.
RS
RYAN S. from Hiley Hyundai of Burleson responded on 11/19/2020

Good Afternoon,

Thank you so much for taking the time to complete our survey. We appreciate your positive feedback and being part of the Hiley Hyundai Family. 

Thanks again, for choosing and trusting in Hiley Hyundai of Burleson.

Best Regards,

Ryan Sigman 
Service Manager
Hiley Hyundai Of Burleson

817-945-9900


JB
Joan B.
Fort Worth, TX
2020 Hyundai Tucson
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/17/2020 Category: Service
From sales to service personnel, Hiley Hyundai in Burleson is exceptional!
We bought our 2020 Tucson in July. The sales personnel were exceptional and never over-powering. Our first experience with service was a mandatory recall on the braking system. We made an appointment and the car was serviced and washed and returned to us in under 3 hours. Hiley Hyundai in Burleson is the best.
RS
RYAN S. from Hiley Hyundai of Burleson responded on 11/17/2020

Good Afternoon,

Thank you so much for taking the time to complete our survey. We appreciate your positive feedback and being part of the Hiley Hyundai Family. 

Thanks again, for choosing and trusting in Hiley Hyundai of Burleson.

Best Regards,

Ryan Sigman 
Service Manager
Hiley Hyundai Of Burleson

817-945-9900


AC
Annette C.
Burleson, TX
2013 Hyundai Sonata
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/13/2020 Category: Service
Outstanding Customer Service
I have had several Hyundia’s and I am very pleased with the service department. Mary in service is outstanding. She is professional, knowledgeable and very kind. Mary goes above and beyond to make sure I get the best service.
RS
RYAN S. from Hiley Hyundai of Burleson responded on 11/14/2020

Good Morning,

Thank you so much for taking the time to complete our survey. We appreciate your positive feedback and being part of the Hiley Hyundai Family. 

Thanks again, for choosing and trusting in Hiley Hyundai of Burleson.

Best Regards,

Ryan Sigman 
Service Manager
Hiley Hyundai Of Burleson

817-945-9900


Verified Customer
Alvarado, TX
2020 Hyundai Tucson
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/13/2020 Category: Service
Very friendly and trustworthy
I have been going to Hiley Hyundai for years. I have never been disappointed. Love the staff! I love that they have the mechanics take a video with an overview of the status of your vehicle and send it to you so you can see the status of your vehicle.
RYAN S. from Hiley Hyundai of Burleson responded on 11/13/2020

Good Afternoon,

Thank you so much for taking the time to complete our survey. We appreciate your positive feedback and being part of the Hiley Hyundai Family. 

Thanks again, for choosing and trusting in Hiley Hyundai of Burleson.

Best Regards,

Ryan Sigman 
Service Manager
Hiley Hyundai Of Burleson

817-945-9900


Verified Customer
Joshua, TX
2020 Hyundai Sonata
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/12/2020 Category: Service
Friendly Fast Service
So far the sales process and the first service appointment have been great.
RYAN S. from Hiley Hyundai of Burleson responded on 11/12/2020

Good Afternoon,

Thank you so much for taking the time to complete our survey. We appreciate your positive feedback and being part of the Hiley Hyundai Family. 

Thanks again, for choosing and trusting in Hiley Hyundai of Burleson.

Best Regards,

Ryan Sigman 
Service Manager
Hiley Hyundai Of Burleson

817-945-9900


RB
Raymond B.
Fort Worth, TX
2013 Hyundai Equus
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/11/2020 Category: Service
GREAT HYUNDAI SERVICE PLACE
GREAT PEOPLE AND GREAT SERVICE
RS
RYAN S. from Hiley Hyundai of Burleson responded on 11/11/2020

Good Afternoon,

Thank you so much for taking the time to complete our survey. We appreciate your positive feedback and being part of the Hiley Hyundai Family. 

Thanks again, for choosing and trusting in Hiley Hyundai of Burleson.

Best Regards,

Ryan Sigman 
Service Manager
Hiley Hyundai Of Burleson

817-945-9900


LB
Laurie B.
Burleson, TX
2018 Hyundai Sonata
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/11/2020 Category: Service
Friendly people
Friendly service!
RS
RYAN S. from Hiley Hyundai of Burleson responded on 11/11/2020

Good Morning,

Thank you so much for taking the time to complete our survey. We appreciate your positive feedback and being part of the Hiley Hyundai Family. 

Thanks again, for choosing and trusting in Hiley Hyundai of Burleson.

Best Regards,

Ryan Sigman 
Service Manager
Hiley Hyundai Of Burleson

817-945-9900


BG
Bryant G.
Rockwall, TX
2020 Hyundai Veloster
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/10/2020 Category: Service
Hiley Yeah!
These people are customer service.
RS
RYAN S. from Hiley Hyundai of Burleson responded on 11/10/2020

Good Afternoon,

Thank you so much for taking the time to complete our survey. We appreciate your positive feedback and being part of the Hiley Hyundai Family. 

Thanks again, for choosing and trusting in Hiley Hyundai of Burleson.

Best Regards,

Ryan Sigman 
Service Manager
Hiley Hyundai Of Burleson

817-945-9900


SW
Shaun W.
Fort Worth, TX
2020 Hyundai Palisade
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/06/2020 Category: Service
Excellent service
Great service thank you!
RS
RYAN S. from Hiley Hyundai of Burleson responded on 11/09/2020

Good Morning,

Thank you so much for taking the time to complete our survey. We appreciate your positive feedback and being part of the Hiley Hyundai Family. 

Thanks again, for choosing and trusting in Hiley Hyundai of Burleson.

Best Regards,

Ryan Sigman 
Service Manager
Hiley Hyundai Of Burleson

817-945-9900


PS
Phillis S.
Fort Worth, TX
2018 Hyundai Sonata
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/04/2020 Category: Service
Customer Service
Easy appointment schedule and detailed and text feedback through service
RS
RYAN S. from Hiley Hyundai of Burleson responded on 11/04/2020

Good Afternoon,

Thank you so much for taking the time to complete our survey. We appreciate your positive feedback and being part of the Hiley Hyundai Family. 

Thanks again, for choosing and trusting in Hiley Hyundai of Burleson.

Best Regards,

Ryan Sigman 
Service Manager
Hiley Hyundai Of Burleson

817-945-9900


KR
Kenneth R.
Burleson, TX
2018 Hyundai Elantra
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/04/2020 Category: Service
Felt like i was at home.
Excellent customer service.
RS
RYAN S. from Hiley Hyundai of Burleson responded on 11/04/2020

Good Morning,

Thank you so much for taking the time to complete our survey. We appreciate your positive feedback and being part of the Hiley Hyundai Family. 

Thanks again, for choosing and trusting in Hiley Hyundai of Burleson.

Best Regards,

Ryan Sigman 
Service Manager
Hiley Hyundai Of Burleson

817-945-9900


SL
Sheila L.
Fort Worth, TX
2018 Hyundai Kona
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/25/2020 Category: Service
Great Job
Kudos to my Service Agent Alexi
RS
RYAN S. from Hiley Hyundai of Burleson responded on 10/26/2020

Good Morning,

Thank you so much for taking the time to complete our survey. We appreciate your positive feedback and being part of the Hiley Hyundai Family. 

Thanks again, for choosing and trusting in Hiley Hyundai of Burleson.

Best Regards,

Ryan Sigman 
Service Manager
Hiley Hyundai Of Burleson

817-945-9900