Overview

Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5
4.7

(1,508 Reviews)

ReScore Reviews™ (72)

ReScore
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
Original
Overall Rating 2.2/5Overall Rating 2.2/5Overall Rating 2.2/5Overall Rating 2.2/5Overall Rating 2.2/5
95% Would Recommend
100% Business Response
Latest Review about 8 hours ago

Reviews


SN
Sandra N.
Mansfield, TX
2020 Hyundai Palisade
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/01/2020 Category: Service
Fast, efficient
The staff is very courteous and efficient. We were kept informed of what was going on & given a very accurate timeline.

MZ
Mary Z.
Burleson, TX
2010 Hyundai Santa Fe
Verified Customer
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
07/01/2020 Category: Service
service was great and tech was very efficient
Will come back for other services.
RS
RYAN S. from Hiley Hyundai of Burleson responded on 07/01/2020

Good Afternoon,

Thank you so much for taking the time to complete our survey. We appreciate your positive feedback and being part of the Hiley Hyundai Family.

Thanks again, for choosing and trusting in Hiley Hyundai of Burleson.

Best Regards,

Ryan Sigman
Service Manager
Hiley Hyundai Of Burleson
817-945-9900


Verified Customer
Cleburne, TX
2019 Hyundai Elantra
Verified Customer
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
07/01/2020 Category: Service
Poor service
Takes too long. Poor service area
RYAN S. from Hiley Hyundai of Burleson responded on 07/01/2020

We are very concerned that you are not satisfied with your visit to our store.  I will look into this and we will reach out to you to see what we can do to make this right.  

Best Regards,

Ryan Sigman
Service Manager
Hiley Hyundai Of Burleson

817-945-9900


BD
Betzabel D.
Joshua, TX
2013 Hyundai Tucson
Verified Customer
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
07/01/2020 Category: Service
attention
the person who received us had a great communication skills and she was a great host
RS
RYAN S. from Hiley Hyundai of Burleson responded on 07/01/2020

Good Afternoon,

Thank you so much for taking the time to complete our survey. We appreciate your positive feedback and being part of the Hiley Hyundai Family. 

Thanks again, for choosing and trusting in Hiley Hyundai of Burleson.

Best Regards,

Ryan Sigman 
Service Manager
Hiley Hyundai Of Burleson

817-945-9900


LR
Larry R.
Forest Hill, TX
2018 Hyundai Santa Fe Sport
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/30/2020 Category: Service
Good location and fast friendly service
After understanding the policies I would give a better review.

Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
06/30/2020 Category: Service
Be reasonable with service pricing.
Reasonable pricing needed
RS
RYAN S. from Hiley Hyundai of Burleson responded on 07/01/2020

We are very concerned that you are not satisfied with your visit to our store.  I will look into this and reach out to you to see what we can do to make this right.  

Best Regards,

Ryan Sigman
Service Manager
Hiley Hyundai Of Burleson

817-945-9900


Verified Customer
Fort Worth, TX
2014 Hyundai Sonata
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/30/2020 Category: Service
Great employees
I love this service department. They always take good care of me.
RYAN S. from Hiley Hyundai of Burleson responded on 06/30/2020

Good Morning,

Thank you so much for taking the time to complete our survey. We appreciate your positive feedback and being part of the Hiley Hyundai Family. 

Thanks again, for choosing and trusting in Hiley Hyundai of Burleson.

Best Regards,

Ryan Sigman 
Service Manager
Hiley Hyundai Of Burleson

817-945-9900


CH
Carol H.
Crowley, TX
2013 Hyundai Santa Fe Sport
Verified Customer
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
06/29/2020 Category: Service
Good customer service
Although face coverings weren’t required at the time, I was disappointed that more employees weren’t wearing them. Most customers had them on the day I was there.
RS
RYAN S. from Hiley Hyundai of Burleson responded on 06/30/2020

Good Morning,

Thank you so much for taking the time to complete our survey. We appreciate your positive feedback and being part of the Hiley Hyundai Family. 

Thanks again, for choosing and trusting in Hiley Hyundai of Burleson.

Best Regards,

Ryan Sigman 
Service Manager
Hiley Hyundai Of Burleson

817-945-9900


LW
Linda W.
Glen Rose, TX
2019 Hyundai Kona
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/26/2020 Category: Service
Overall great place from sales to service
10+
RS
RYAN S. from Hiley Hyundai of Burleson responded on 06/29/2020

Good Morning,

Thank you so much for taking the time to complete our survey. We appreciate your positive feedback and being part of the Hiley Hyundai Family. 

Thanks again, for choosing and trusting in Hiley Hyundai of Burleson.

Best Regards,

Ryan Sigman 
Service Manager
Hiley Hyundai Of Burleson

817-945-9900


Verified Customer
Fort Worth, TX
2016 Hyundai Tucson
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/25/2020 Category: Service
Good attitude for my explanation of my problem
Good service
RYAN S. from Hiley Hyundai of Burleson responded on 06/25/2020

Good Afternoon,

Thank you so much for taking the time to complete our survey. We appreciate your positive feedback and being part of the Hiley Hyundai Family. 

Thanks again, for choosing and trusting in Hiley Hyundai of Burleson.

Best Regards,

Ryan Sigman 
Service Manager
Hiley Hyundai Of Burleson

817-945-9900


SU
Stacie U.
Burleson, TX
2020 Hyundai Palisade
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/25/2020 Category: Service
Service Dept. is 5🌟s
Hiley Hyundai has great service. We were able to get both vehicles serviced the same day, and at reasonable prices. The service tech even sent a video of my husband’s service being done. Great service. We will definitely be back for future service.
RS
RYAN S. from Hiley Hyundai of Burleson responded on 06/25/2020

Good Afternoon,

Thank you so much for taking the time to complete our survey. We appreciate your positive feedback and being part of the Hiley Hyundai Family. 

Thanks again, for choosing and trusting in Hiley Hyundai of Burleson.

Best Regards,

Ryan Sigman 
Service Manager
Hiley Hyundai Of Burleson

817-945-9900


PP
Paul P.
Burleson, TX
2017 Hyundai Santa Fe Sport
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/22/2020 Category: Service
Regular service
As usual, Mary takes good care of me and the service video was a nice add.
RS
RYAN S. from Hiley Hyundai of Burleson responded on 06/23/2020

Good Morning,

Thank you so much for taking the time to complete our survey. We appreciate your positive feedback and being part of the Hiley Hyundai Family. 

Thanks again, for choosing and trusting in Hiley Hyundai of Burleson.

Best Regards,

Ryan Sigman 
Service Manager
Hiley Hyundai Of Burleson

817-945-9900


KA
Katlene A.
Godley, TX
2016 Hyundai Sonata
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/19/2020 Category: Service
Service team
Rebecca was great and super helpful the process has been easy so far! Thank you!
RS
RYAN S. from Hiley Hyundai of Burleson responded on 06/20/2020

Good Morning,

Thank you so much for taking the time to complete our survey. We appreciate your positive feedback and being part of the Hiley Hyundai Family. 

Thanks again, for choosing and trusting in Hiley Hyundai of Burleson.

Best Regards,

Ryan Sigman 
Service Manager
Hiley Hyundai Of Burleson

817-945-9900


Verified Customer
Fort Worth, TX
2018 Hyundai Kona
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/19/2020 Category: Service
Excellent Service!!!
Excellent Service. No over selling of services not needed.
RYAN S. from Hiley Hyundai of Burleson responded on 06/19/2020

Good Afternoon,

Thank you so much for taking the time to complete our survey. We appreciate your positive feedback and being part of the Hiley Hyundai Family. 

Thanks again, for choosing and trusting in Hiley Hyundai of Burleson.

Best Regards,

Ryan Sigman 
Service Manager
Hiley Hyundai Of Burleson

817-945-9900


Verified Customer
Midlothian, TX
2017 Hyundai Elantra Gt
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/19/2020 Category: Service
Friendly Staff
Great customer service.
RYAN S. from Hiley Hyundai of Burleson responded on 06/19/2020

Good Afternoon,

Thank you so much for taking the time to complete our survey. We appreciate your positive feedback and being part of the Hiley Hyundai Family. 

Thanks again, for choosing and trusting in Hiley Hyundai of Burleson.

Best Regards,

Ryan Sigman 
Service Manager
Hiley Hyundai Of Burleson

817-945-9900


CR
Christy R.
Burleson, TX
2016 Hyundai Tucson
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/19/2020 Category: Service
Customer Service
the customer service provided by my appointed person was OUTSTANDING. I also witnessed her dealing with a tough situation during my wait and she handled it with extreme professionalism even though I as an outside customer wanted to tell this person the situation was not the reps fault and to stop being so rude.
RS
RYAN S. from Hiley Hyundai of Burleson responded on 06/19/2020

Good Afternoon,

Thank you so much for taking the time to complete our survey. We appreciate your positive feedback and being part of the Hiley Hyundai Family. 

Thanks again, for choosing and trusting in Hiley Hyundai of Burleson.

Best Regards,

Ryan Sigman 
Service Manager
Hiley Hyundai Of Burleson

817-945-9900