Overview

Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5
4.7

(1,429 Reviews)

ReScore Reviews™ (65)

ReScore
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
Original
Overall Rating 2.2/5Overall Rating 2.2/5Overall Rating 2.2/5Overall Rating 2.2/5Overall Rating 2.2/5
95% Would Recommend
100% Business Response
Latest Review about 24 hours ago

Reviews


Verified Customer
Burleson, TX
2014 Hyundai Sonata
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/27/2020 Category: Service
Best service.
This is hands down the best service department I have been to. Mary Carter always goes above and beyond to take care of my vehicle.
DEAN D. from Hiley Hyundai of Burleson responded on 02/27/2020

Good Afternoon,

Thank you so much for taking the time to complete our survey. We appreciate your positive feedback and being part of the Hiley Hyundai Family. 

Thanks again, for choosing and trusting in Hiley Hyundai of Burleson.

Best Regards,

Dean Davis 
Service Manager
Hiley Hyundai Of Burleson


MH
Mary H.
Burleson, TX
2014 Hyundai Santa Fe Sport
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/23/2020 Category: Service
Service visit
Very prompt greeting and service required. Advisor processed my requirements right away. After a short waiting time, my vehicle was returned , washed and ready to . I left with no further ado and pleased.
DEAN D. from Hiley Hyundai of Burleson responded on 02/24/2020

Good Morning,

Thank you so much for taking the time to complete our survey. We appreciate your positive feedback and being part of the Hiley Hyundai Family. 

Thanks again, for choosing and trusting in Hiley Hyundai of Burleson.

Best Regards,

Dean Davis 
Service Manager
Hiley Hyundai Of Burleson


SN
Shane N.
Cleburne, TX
2019 Hyundai Sonata
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/23/2020 Category: Service
Service people are great. Sales SUCK
I got my first oil change done for free. Lexi and Mary, in the service department, are great but the sales department sucks. Just go to a different Hyundai dealership. I love my Sonata but my experience with Hiley was not good.
DEAN D. from Hiley Hyundai of Burleson responded on 02/24/2020

Good Morning,

Thank you so much for taking the time to complete our survey. We appreciate your positive feedback and being part of the Hiley Hyundai Family. 

Thanks again, for choosing and trusting in Hiley Hyundai of Burleson.

Best Regards,

Dean Davis 
Service Manager
Hiley Hyundai Of Burleson


TP
Thi P.
Arlington, TX
2019 Hyundai Elantra
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/20/2020 Category: Service
Good service
I’ll be back in the future
DEAN D. from Hiley Hyundai of Burleson responded on 02/22/2020

Good Morning,

Thank you so much for taking the time to complete our survey. We appreciate your positive feedback and being part of the Hiley Hyundai Family. 

Thanks again, for choosing and trusting in Hiley Hyundai of Burleson.

Best Regards,

Dean Davis 
Service Manager
Hiley Hyundai Of Burleson


Verified Customer
Burleson, TX
2016 Hyundai Sonata
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/20/2020 Category: Service
Great Service
Mary,
Is my go to service department representative.
Always has a smile, can be counted on to keep you updated.
DEAN D. from Hiley Hyundai of Burleson responded on 02/20/2020

Good Morning,

Thank you so much for taking the time to complete our survey. We appreciate your positive feedback and being part of the Hiley Hyundai Family. 

Thanks again, for choosing and trusting in Hiley Hyundai of Burleson.

Best Regards,

Dean Davis 
Service Manager
Hiley Hyundai Of Burleson


KJ
Kartrica J.
Crowley, TX
2007 Hyundai Entourage
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/20/2020 Category: Service
The Customer Service. Mary
They were helpful, making sure my needs were met.
DEAN D. from Hiley Hyundai of Burleson responded on 02/20/2020

Good Morning,

Thank you so much for taking the time to complete our survey. We appreciate your positive feedback and being part of the Hiley Hyundai Family. 

Thanks again, for choosing and trusting in Hiley Hyundai of Burleson.

Best Regards,

Dean Davis 
Service Manager
Hiley Hyundai Of Burleson


JR
Jose R.
Fort Worth, TX
2019 Hyundai Elantra
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/20/2020 Category: Service
They make things right
Good job
DEAN D. from Hiley Hyundai of Burleson responded on 02/20/2020

Good Morning,

Thank you so much for taking the time to complete our survey. We appreciate your positive feedback and being part of the Hiley Hyundai Family. 

Thanks again, for choosing and trusting in Hiley Hyundai of Burleson.

Best Regards,

Dean Davis 
Service Manager
Hiley Hyundai Of Burleson


TB
Tamera B.
Fort Worth, TX
2019 Hyundai Tucson
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/20/2020 Category: Service
A smile always awaiting me at Hiley
Big thanks to Mary Carter who got to me in less than a minute when I was dropping off my vehicle and handled it all for me very professionally. Mary also arranged a shuttle to come and pick me up when my vehicle was done everything was quick and done correctly and everyone was courteous
DEAN D. from Hiley Hyundai of Burleson responded on 02/20/2020

Good Morning,

Thank you so much for taking the time to complete our survey. We appreciate your positive feedback and being part of the Hiley Hyundai Family. 

Thanks again, for choosing and trusting in Hiley Hyundai of Burleson.

Best Regards,

Dean Davis 
Service Manager
Hiley Hyundai Of Burleson


Verified Customer
Iredell, TX
2020 Hyundai Kona
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/20/2020 Category: Service
Great service
Very helpful
DEAN D. from Hiley Hyundai of Burleson responded on 02/20/2020

Good Morning,

Thank you so much for taking the time to complete our survey. We appreciate your positive feedback and being part of the Hiley Hyundai Family. 

Thanks again, for choosing and trusting in Hiley Hyundai of Burleson.

Best Regards,

Dean Davis 
Service Manager
Hiley Hyundai Of Burleson


HD
Hugh D.
Burleson, TX
2019 Hyundai Sonata
Verified Customer
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
02/19/2020 Category: Service
OIL CHANGE AND COMPUTER UPDATE RECALL
Communication was good and no issues with the work completed other than it took longer than I was expecting. Took almost an hour and a half for an oil change an a computer update. Dealership is suggesting an oil change be done every 3750 miles which is half of what the maintenance book recommends. I usually get them done at 5000 miles anyway just because traffic is heavier in this area and its much easier to remember to get them done on an even mileage like 5000, 10,000 15,000 etc. All other aspects of the visit went ok.
DEAN D. from Hiley Hyundai of Burleson responded on 02/20/2020

Good Morning,

Thank you so much for taking the time to complete our survey. We appreciate your positive feedback and being part of the Hiley Hyundai Family. 

Thanks again, for choosing and trusting in Hiley Hyundai of Burleson.

Best Regards,

Dean Davis 
Service Manager
Hiley Hyundai Of Burleson


Verified Customer
Grandview, TX
2016 Hyundai Elantra
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/16/2020 Category: Service
Good customer service.
Very helpful and fast on repairs:

Hold music is terrible. If you get put on hold get ready to be taken back to the mid 80’s arcade electric avenue robotic atmosphere.
DEAN D. from Hiley Hyundai of Burleson responded on 02/17/2020

Good Afternoon,

Thank you so much for taking the time to complete our survey. We appreciate your positive feedback and being part of the Hiley Hyundai Family. 

Thanks again, for choosing and trusting in Hiley Hyundai of Burleson.

Best Regards,

Dean Davis 
Service Manager
Hiley Hyundai Of Burleson


MJ
Mary J.
Fort Worth, TX
2019 Hyundai Santa Fe
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/11/2020 Category: Service
Excellence Service Always
Excellence products and customer service. They explain every detail of the service they're providing and make sure that you're in agreement to the cost. They offer you coffee and water while your vehicle is being serviced. I would recommend Hiley Hyundai to anyone looking to purchase a new or used vehicle. When you leave Hiley Hyundai you leave with permanent friends for life.
DEAN D. from Hiley Hyundai of Burleson responded on 02/12/2020

Good Afternoon,

Thank you so much for taking the time to complete our survey. We appreciate your positive feedback and being part of the Hiley Hyundai Family. 

Thanks again, for choosing and trusting in Hiley Hyundai of Burleson.

Best Regards,

Dean Davis 
Service Manager
Hiley Hyundai Of Burleson


TE
Troy E.
Fort Worth, TX
2019 Hyundai Elantra
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/10/2020 Category: Service
Troy Eastland Jr CSM /E9 Ret.
They did as always and great job and I will most likely buy another vehicle from this dealership in the next 30/45 days
DEAN D. from Hiley Hyundai of Burleson responded on 02/11/2020

Good Afternoon,

Thank you so much for taking the time to complete our survey. We appreciate your positive feedback and being part of the Hiley Hyundai Family. 

Thanks again, for choosing and trusting in Hiley Hyundai of Burleson.

Best Regards,

Dean Davis 
Service Manager
Hiley Hyundai Of Burleson

 


RF
Ronald F.
Duncanville, TX
2015 Hyundai Sonata
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/10/2020 Category: Service
Service
Mary and staff have always been great!
DEAN D. from Hiley Hyundai of Burleson responded on 02/11/2020

Good Afternoon,

Thank you so much for taking the time to complete our survey. We appreciate your positive feedback and being part of the Hiley Hyundai Family. 

Thanks again, for choosing and trusting in Hiley Hyundai of Burleson.

Best Regards,

Dean Davis 
Service Manager
Hiley Hyundai Of Burleson


Verified Customer
Burleson, TX
2017 Hyundai Tucson
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/05/2020 Category: Service
Service my vehiclecare ab
Good
DEAN D. from Hiley Hyundai of Burleson responded on 02/05/2020

Good Afternoon,

Thank you so much for taking the time to complete our survey. We appreciate your positive feedback and being part of the Hiley Hyundai Family. 

Thanks again, for choosing and trusting in Hiley Hyundai of Burleson.

Best Regards,

Dean Davis 
Service Manager
Hiley Hyundai Of Burleson