Overview

Overall Rating 4.88/5Overall Rating 4.88/5Overall Rating 4.88/5Overall Rating 4.88/5rating 4.88

127 Reviews

ReScore Reviews™ (1)

ReScore
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
Original
Overall Rating 2.0/5Overall Rating 2.0/5rating 2.0rating 2.0rating 2.0
98% Would Recommend
Latest Review 6 days ago

Reviews


CB
Cheryl B.
Jacksonville, FL
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/18/2018
Honesty
We were traveling on I 77 on a Friday afternoon when we noticed our car shimmering. I called Hills & Dales automotive. The very nice man said to bring it in. We were treated so kindly. The problem was fixed in an hour. I would recommend this shop to anyone who wants to be treated fairly.
Marty L. from Hills And Dales Auto Care Inc responded on 09/18/2018

Thank You Cheryl!!!


CW
CINDY W.
Canton, OH
Honda Accord Sdn
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/16/2018
Trustworthy, professional, on top of their game
These guys are the best! I don't have to worry that they are making up things to fix, which, as a single woman, is worth its weight in gold to me. They also always check for routine maintenance that needs to be done, so I don't have to worry about that, either. Every time I take it in to have the oil changed, their looking out for me. I very highly recommend them!
Marty L. from Hills And Dales Auto Care Inc responded on 09/17/2018

Thank You Cindy!!


DG
Don G.
Canton, OH
Mazda Mazda5
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/12/2018 Category: Service
Don said the business does a good job. They take good care of their customers.
This review was collected via phone interview by Customer Research Inc.
Marty L. from Hills And Dales Auto Care Inc responded on 09/17/2018

Thank You Don!!


OW
Oscar W.
Massillon, OH
Hyundai Sonata
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/11/2018 Category: Service
Spoke with Syler. He said he would recommend this business for service.
This review was collected via phone interview by Customer Research Inc.
Marty L. from Hills And Dales Auto Care Inc responded on 09/13/2018

Thank You!!


RN
Randy N.
Massillon, OH
Jeep Grand Cherokee
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/06/2018 Category: Service
Randy said the service took only 1 1/2 hours and he was very pleased and happy with the service. The employees were phenomenal, super nice, polite, kind, smiley, courteous, fantastic, and are great people to deal with. They checked his vehicle with no charge to him. This is in a convenient location for him. He will now be taking his vehicle to this business for services for life. He's been in the business for 31 years and chooses to do business with this facility and is happy he found this business. He has no complaints at all with them. He wanted to thank them and will definitely bring them lots more business.
This review was collected via phone interview by Customer Research Inc.
Marty L. from Hills And Dales Auto Care Inc responded on 09/08/2018

Thank You Randy!


MB
MATT B.
Massillon, OH
Toyota Highlander
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
09/05/2018
Oil change and other maintenance items.
As alway the service was superb. The only issue I had That kept me from scoring 5 stars was the technician who worked on my car. He left oil/dirt residue all over my seat. I didn’t expect to have to clean my car after getting my car serviced. I do have pictures of the stains.
Marty L. from Hills And Dales Auto Care Inc responded on 09/05/2018

Hi Matt,
I am very sorry about condition of seat when we returned your car.  Please let us know what we can do
to resolve issue. Thank You for your business!!
Marty


WR
Wayne R.
Canton, OH
Chevrolet Malibu
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/04/2018 Category: Service
Wayne said he was very satisfied with this business. He went in with a list of things he thought might be needed. The staff went through the list to go over the most important things to be fixed, right away. He will be back in at 8am tomorrow and will not be using his old mechanic anymore, now. This will be his go-to automotive facility.
This review was collected via phone interview by Customer Research Inc.

DM
Dick M.
Canton, OH
Cadillac DeVille
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/04/2018 Category: Service
Dick said they are personable and honest. He has been their customer for about 10 years. He really likes Martin the owner and Kenny the service manger because they always take very good care of him.
This review was collected via phone interview by Customer Research Inc.
Marty L. from Hills And Dales Auto Care Inc responded on 09/06/2018

Thank You!!!!

Marty


Verified Customer
Canton, OH
Toyota Highlander
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/01/2018
Trusting Marty for 25+ years.
The people. Marty and his team go beyond expectation to deliver great service and competitive prices.
Marty L. from Hills And Dales Auto Care Inc responded on 09/04/2018

Hank,

Thank you for your trust and business over the years!!
Marty


DM
David M.
Kissimmee, FL
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/28/2018
These folksm provide great service and stand behind their work
In late May of 2018, my 2000 Honda developed a radiator leak. I took it to Hills and Dales Auto Care. They installed a new radiator the same day and had my vehicle back to me that afternoon. They may not be the cheapest in town but they are the best. In early August 2018, I sold the vehicle to a family member. About 2 weeks later, the radiator developed a leak. She took it back to Hills and Dales Auto Care and these folks made it right. They installed a new radiator at no cost to her.
Marty L. from Hills And Dales Auto Care Inc responded on 08/28/2018

Thank You David!!!


JF
Janice F.
Canton, OH
Ford Fusion
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/20/2018 Category: Service
Janice said the business is the best. The staff has excellent customer service and maintenance.
This review was collected via phone interview by Customer Research Inc.
Marty L. from Hills And Dales Auto Care Inc responded on 08/23/2018

Thank You for your Business Janice !!!!!


HM
Helen M.
Massillon, OH
Honda Pilot
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/20/2018 Category: Service
Helen said she has had a great experience with them.
This review was collected via phone interview by Customer Research Inc.
Marty L. from Hills And Dales Auto Care Inc responded on 08/23/2018

Thank You Helen!!


JL
JOHN L.
Canton, OH
Buick Regal
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/18/2018
Trusted business
Have been taking our cars here for years. We feel they have integrity and only fix what really needs fixed,. Friendly, informative, honest is how we feel about these mechanics.
Marty L. from Hills And Dales Auto Care Inc responded on 08/23/2018

Thank You for your business and trust!!


JB
James B.
Canton, OH
Dodge Durango
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/14/2018 Category: Service
James said the employees were polite. They provided prompt service. The work was convenient.
This review was collected via phone interview by Customer Research Inc.
Marty L. from Hills And Dales Auto Care Inc responded on 08/16/2018

Thanks Jim!


MW
Mark W.
Canton, OH
Toyota Corolla
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/11/2018 Category: Service
Mark said he was satisfied with what the employees did.
This review was collected via phone interview by Customer Research Inc.
Marty L. from Hills And Dales Auto Care Inc responded on 08/16/2018

Thank You Mark!


JD
Janice D.
Canton, OH
Toyota Highlander
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/10/2018 Category: Service
Janice said the staff is honest and have high integrity and they do a great job.
This review was collected via phone interview by Customer Research Inc.
Marty L. from Hills And Dales Auto Care Inc responded on 08/14/2018

Thank You Janice!!


DJ
Debbie J.
Canton, OH
Oldsmobile Cutlass
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/10/2018 Category: Service
Debbie said she was treated well. They did the work that needed to be done.
This review was collected via phone interview by Customer Research Inc.
Marty L. from Hills And Dales Auto Care Inc responded on 08/14/2018

Thank You Debbie!!


MA
Matt A.
Canton, OH
Toyota RAV4
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/09/2018 Category: Service
Matt said the mechanic was very knowledgeable and everyone was very nice.
This review was collected via phone interview by Customer Research Inc.
Marty L. from Hills And Dales Auto Care Inc responded on 08/10/2018

Thank You Matt!


VA
Vicky A.
Canton, OH
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/07/2018 Category: Service
Vicky said the desk person knew her by name and notified before her prior to any service work done. She likes a number of things about the service at this business.
This review was collected via phone interview by Customer Research Inc.
Marty L. from Hills And Dales Auto Care Inc responded on 08/09/2018

Thank You for your business!!


MS
Marjory S.
Navarre, OH
Nissan Sentra
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/03/2018 Category: Service
Marjory said they did a great job.
This review was collected via phone interview by Customer Research Inc.
Marty L. from Hills And Dales Auto Care Inc responded on 08/14/2018

Thank You