What used to be a 5 star shop has turned into a joke. We brought our vehicle in for repairs before a 1500 mile road trip.
We never got calls from them that the part was delayed, pushing service down to the wire to be completed the day of travel.
They guaranteed service would be done by a certain time, when we called around that time, work hadn’t even been started (twice).
They lied to our faces on multiple fronts so we had to cut our time loss and buy the part locally (which they said it wasn’t available locally, but the first Google result said otherwise) and bring it to another shop.
The other shop found the ACTUAL problem within 10 minutes (part HM ordered wouldn’t have even fixed it).
If you’ve got the time for trial and error, HM might be fine. If you don’t want to take the chance, go elsewhere.
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We never got calls from them that the part was delayed, pushing service down to the wire to be completed the day of travel.
They guaranteed service would be done by a certain time, when we called around that time, work hadn’t even been started (twice).
They lied to our faces on multiple fronts so we had to cut our time loss and buy the part locally (which they said it wasn’t available locally, but the first Google result said otherwise) and bring it to another shop.
The other shop found the ACTUAL problem within 10 minutes (part HM ordered wouldn’t have even fixed it).
If you’ve got the time for trial and error, HM might be fine. If you don’t want to take the chance, go elsewhere.