Horne Hyundai

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480-474-3100
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Overview

Overall Rating 4.68/5Overall Rating 4.68/5Overall Rating 4.68/5Overall Rating 4.68/5rating 4.68

1859 Reviews

5 star
81%
4 star
10%
3 star
3%
2 star
2%
1 star
2%

ReScore Reviews™ (14)

ReScore
Overall Rating 4.357145/5Overall Rating 4.357145/5Overall Rating 4.357145/5Overall Rating 4.357145/5rating 4.357145
Original
Overall Rating 1.9285714/5rating 1.9285714rating 1.9285714rating 1.9285714rating 1.9285714
93% Would Recommend
100% Business Response
Latest Review about 3 hours ago

Reviews

LM
Lori M.
Mesa, AZ
2013 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/16/2018 Category: Service
Speedy
Everyone is so nice
Recommended
Verified Customer
Mesa, AZ
2017 Hyundai Santa Fe S
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/15/2018 Category: Service
Great Service
Great service as always
Recommended
Verified Customer
Mesa, AZ
2017 Hyundai Santa Fe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/15/2018 Category: Service
Santa Fe Service
Friendly staff, explained what the service entailed.
Recommended
LA
Linda A.
Apache Junction, AZ
2016 Hyundai Accent
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/15/2018 Category: Service
Great Customer Service
I like it there because it is close to my home.
Recommended
JOHN G P., Service Manager from Horne Hyundai responded on 11/15/2018

We appreciate the review as well as the feedback. We look forward to continue servicing your vehicle and providing great customer service

Thank you,

John Pereyra
Service Manager
Horne Hyundai
480-474-3107
jpereyra@hornehyundai.com
Verified Customer
Apache Junction, AZ
2017 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/14/2018 Category: Service
Best service, friendly people
As always, they worked around my schedule, got done when they said, and did it right.
Recommended
JOHN G P., Service Manager from Horne Hyundai responded on 11/14/2018

We appreciate the review as well as the positive feedback. We look forward to continue providing the best service possible and the friendliest way possible 

Thank you,

John Pereyra
Service Manager
Horne Hyundai
480-474-3107
jpereyra@hornehyundai.com
Verified Customer
Mesa, AZ
2018 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/13/2018 Category: Service
visit
ok
Recommended
JOHN G P., Service Manager from Horne Hyundai responded on 11/14/2018

We thank you for taking the time to fill out the review as well as the 5 star rating.

Thank you,

John Pereyra
Service Manager
Horne Hyundai
480-474-3107
jpereyra@hornehyundai.com
LK
Lawrence K.
Mesa, AZ
2018 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/13/2018 Category: Service
Horne's service department is outstanding!
Now, if their oil changes were competitive with Jiffy Lube's "special's", I'd go back for oil changes all the time......
Recommended
JOHN G P., Service Manager from Horne Hyundai responded on 11/14/2018

We appreciate the review as well as the 5 star rating. We appreciate the feedback as we strive to provide a quality service at a great value. We look forward to continue taking care of you and the vehicle

Thank you,

John Pereyra
Service Manager
Horne Hyundai
480-474-3107
jpereyra@hornehyundai.com
Verified Customer
Gold Canyon, AZ
2018 Hyundai Elantra
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
11/13/2018 Category: Service
Friendly, timely and clean
The facility is always tidy and clean. The service was done in a timely manner and explained. I especially appreciate getting in and out in a timely manner and on schedule. My car was not vacuumed, which I expected, and my dash button not reset.
Recommended
JOHN G P., Service Manager from Horne Hyundai responded on 11/15/2018

We thank you for the review as well as the feedback. Happy to hear we were able to address your concerns and agree to get them resolved. We look forward to seeing the vehicle again and taking care of your future needs

Thank you,

John Pereyra
Service Manager
Horne Hyundai
480-474-3107
jpereyra@hornehyundai.com
WJ
Walter J.
Mesa, AZ
2017 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/12/2018 Category: Service
Family atmosphere
Service was very quick.
Recommended
JOHN G P., Service Manager from Horne Hyundai responded on 11/14/2018

We thank you for the 5 star review and look forward to continue providing quality service in a great atmosphere. 

Thank you,

John Pereyra
Service Manager
Horne Hyundai
480-474-3107
jpereyra@hornehyundai.com
DL
Dawna L.
Morenci, AZ
2017 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/10/2018 Category: Service
Dawna L
Everyone were very friendly and willing to help. Eric took time to explain things tome about my car service and the future services that will be needed. I appreciate the time. Thank you Eric.
Recommended
JOHN G P., Service Manager from Horne Hyundai responded on 11/12/2018

We appreciate the review as well as the positive feedback. We look forward to continue taking care of you and the vehicle

Thank you,

John Pereyra
Service Manager
Horne Hyundai
480-474-3107
jpereyra@hornehyundai.com
JM
Jason M.
Mesa, AZ
2015 Hyundai Sonata
Verified Customer
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
11/10/2018 Category: Service
Sad
To involved to write out!
JOHN G P., Service Manager from Horne Hyundai responded on 11/12/2018

Sorry to hear you were not satisfied with your recent service. I look forward to hearing back from you so, as mentioned in voice mail, we can go over detail so we can better understand the disconnect. We strive to provide quality service and would appreciate the feedback

Thank you,

John Pereyra
Service Manager
Horne Hyundai
480-474-3107
jpereyra@hornehyundai.com
RS
Richard S.
Mesa, AZ
2013 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/09/2018 Category: Service
friendly services people friendly
Yes I would
Recommended
JOHN G P., Service Manager from Horne Hyundai responded on 11/12/2018

We thank you for the review as well as the feedback. We look forward to continue providing  friendly quality service. 

Thank you,

John Pereyra
Service Manager
Horne Hyundai
480-474-3107
jpereyra@hornehyundai.com
TR
Travis R.
Mesa, AZ
2018 Hyundai Elantra Gt
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
11/09/2018 Category: Service
Good service but high prices
Service was great but prices were jigh
Recommended
JOHN G P., Service Manager from Horne Hyundai responded on 11/12/2018

We thank you for the review.. Our goal is to provide quality service at the best value, so we appreciate the feedback. We look forward to your future visit 

Thank you,

John Pereyra
Service Manager
Horne Hyundai
480-474-3107
jpereyra@hornehyundai.com
RO
Robert O.
Gold Canyon, AZ
2015 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/09/2018 Category: Service
Great timely service.
Does what you request and not pushing you on unessary service or items.
Recommended
JOHN G P., Service Manager from Horne Hyundai responded on 11/09/2018

We appreciate the review as well as the feedback. We look forward to continue providing a 5 star quality service

Thank you,

John Pereyra
Service Manager
Horne Hyundai
480-474-3107
jpereyra@hornehyundai.com
DC
Donald C.
Gold Canyon, AZ
2018 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/09/2018 Category: Service
Service department staff was very helpful and did exactly what any good company would do.
Thank the Service Department staff from two happy customers.
Recommended
JOHN G P., Service Manager from Horne Hyundai responded on 11/09/2018

We appreciate the review as well as the great positive feedback. We strive to cause reactions like yours and we look forward to continue providing a 5 star experience 

Thank you,

John Pereyra
Service Manager
Horne Hyundai
480-474-3107
jpereyra@hornehyundai.com
SM
Shay M.
Apache Junction, AZ
2005 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/08/2018 Category: Service
First visit to Horne Hyundai
We had a very good experience on our visit. Customer service was very responsive, service advisor called when her said he would and car is running smoothly now.
Recommended
JOHN G P., Service Manager from Horne Hyundai responded on 11/09/2018

We appreciate the review as well as the positive feedback. We are happy to have you as a customer and look forward to continue providing great 5 star service 

Thank you,

John Pereyra
Service Manager
Horne Hyundai
480-474-3107
jpereyra@hornehyundai.com
PB
Paul B.
Florence, AZ
2014 Hyundai Santa Fe S
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/08/2018 Category: Service
Timely service
5000 mile maintenance went well and they searched all my maintenance records to determine what I would need to complete my 60000 mile interval
Recommended
JOHN G P., Service Manager from Horne Hyundai responded on 11/09/2018

We thank you for the review as well as the 5 star rating and feedback. We look forward to continue taking care of you and the vehicle

Thank you,

John Pereyra
Service Manager
Horne Hyundai
480-474-3107
jpereyra@hornehyundai.com
AR
Ariel R.
Apache Junction, AZ
2017 Hyundai Elantra
Verified Customer
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
11/08/2018 Category: Service
Customer service
Wasn't happy with the level of customer service. The advisor didn't go over anything with me and I expected more from the car wash than the car just literally being run through the wash. No vacuum and no wipe down inside the car. Other than that, glad I got the oil changed and the tires rotated and I was provided the inspection sheet so I could look it over myself.
JOHN G P., Service Manager from Horne Hyundai responded on 11/09/2018

We are sorry to hear about your recent experience. I look forward to hearing back from you. We strive to provide quality service and look forward to a new opportunity to provide a 5 star experience. 

Thank you,

John Pereyra
Service Manager
Horne Hyundai
480-474-3107
jpereyra@hornehyundai.com
RB
Robert B.
Florence, AZ
2018 Hyundai Santa Fe S
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/07/2018 Category: Service
was accomodated even though under parameters for time period
Was brought to my attention that I could go a little further before oil change, but due to upcoming operation I decided to get it done now. They were very through and completed the job at the promised hour.
Recommended
JOHN G P., Service Manager from Horne Hyundai responded on 11/07/2018

We appreciate the review as well as the kind words and feedback. We wish you the best with the operation and look forward to continue providing 5 star service

Thank you,

John Pereyra
Service Manager
Horne Hyundai
480-474-3107
jpereyra@hornehyundai.com
RB
Ronald B.
Mesa, AZ
2014 Hyundai Azera
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/07/2018 Category: Service
The staff in service
Provided needed service and made a prioritized list of future needed service.
Recommended
JOHN G P., Service Manager from Horne Hyundai responded on 11/07/2018

We thank you for the 5 star review as well as the feedback. we all look forward to continue providing such great quality service 

Thank you,

John Pereyra
Service Manager
Horne Hyundai
480-474-3107
jpereyra@hornehyundai.com