Huffines Hyundai Plano


Overall Rating 4.33/5Overall Rating 4.33/5Overall Rating 4.33/5Overall Rating 4.33/5rating 4.33

2548 Reviews

ReScore Reviews™ (48)

ReScore
Overall Rating 4.3958321/5Overall Rating 4.3958321/5Overall Rating 4.3958321/5Overall Rating 4.3958321/5rating 4.3958321
Original
Overall Rating 2.4375/5Overall Rating 2.4375/5rating 2.4375rating 2.4375rating 2.4375
87% Would Recommend
100% Business Response
Latest Review 1 day ago
Pamela E. on 12/16/2017
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"2017 Review"
Service has improved
Vehicle: 2017 Hyundai Santa Fe
Category: Service
Service Date: 12/12/2017
Service Type: Maintenance
Review Created: 12/16/2017 06:25 PM
Irma P. on 12/16/2017
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"Great customer service"
Received great customer service
Vehicle: 2018 Hyundai Sonata
Category: Service
Service Date: 12/09/2017
Service Type: Maintenance
Review Created: 12/16/2017 10:12 AM
Andrea S. on 12/16/2017
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"Very Pleased"
The service was completed quickly and professionally and the service advisor was very nice to deal with.
Vehicle: 2016 Hyundai Tucson
Category: Service
Service Date: 12/12/2017
Service Type: Repair
Review Created: 12/16/2017 10:09 AM
James S. on 12/16/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"You can trust them!"
I am done.
Vehicle: 2012 Hyundai Tucson
Category: Service
Service Date: 12/12/2017
Service Type: Maintenance
Review Created: 12/16/2017 06:50 AM
Newuser@surecritic
Daniel C. at Huffines Hyundai Plano responded on 12/16/2017

James,

Thank you for the 5-star survey. We appreciate your business and look forward to taking care of your vehicle needs in the future. Thank you and have a great weekend.

Thank you
DJ Cabrera
Servide Director
Huffines Hyundai Plano

Verified Customer on 12/16/2017
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"friendly people"
prompt friendly service
Vehicle: 2016 Hyundai Sonata
Category: Service
Service Date: 12/12/2017
Service Type: Maintenance
Review Created: 12/16/2017 05:53 AM
Newuser@surecritic
Daniel C. at Huffines Hyundai Plano responded on 12/16/2017

Thank you for the 5-star survey. We appreciate your business and look forward to taking care of your vehicle needs in the future. Thank you and have a great weekend.

Thank you
DJ Cabrera
Servide Director
Huffines Hyundai Plano

Stephanie H. on 12/15/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Well done!"
Very quick, efficient, and friendly service. I typically shy away from dealerships as they're always trying to "upsell" you or they generally make it hassle to deal with them, but Huffines was the exact opposite. I had a great experience, and will be taking my car back there again.
Vehicle: 2009 Hyundai Veracruz
Category: Service
Service Date: 12/07/2017
Service Type: Repair
Review Created: 12/15/2017 05:56 PM
Newuser@surecritic
Daniel C. at Huffines Hyundai Plano responded on 12/16/2017

Stephanie,

Thank you for the 5-star survey. We strive for 5-star service every time.  Fast efficient and courteous.  We hope to see you again when you need anything taken care of on your vehicle. Thank you and have a great weekend.

Thank you
DJ Cabrera
Servide Director
Huffines Hyundai Plano

Nathan P. on 12/15/2017
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"servic was wonderful!"
This is first time i have visit in TX. They did excellent job! Also give me free oil change and car wash !
Vehicle: 2014 Hyundai Veloster
Category: Service
Service Date: 12/11/2017
Service Type: Repair
Review Created: 12/15/2017 02:15 PM
Newuser@surecritic
Daniel C. at Huffines Hyundai Plano responded on 12/16/2017

Nathan,

Thank you for the 5-star survey. We want to be your dealership.  We appreciate your business and look forward to taking care of your vehicle needs in the future. Thank you and have a great weekend.

Thank you
DJ Cabrera
Servide Director
Huffines Hyundai Plano

Verified Customer on 12/15/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Great Customer Care"
At Hyundai, they really have your time and service concerns in mind. Keep it up!
Vehicle: 2009 Hyundai Tucson
Category: Service
Service Date: 12/06/2017
Service Type: Maintenance
Review Created: 12/15/2017 01:44 PM
Newuser@surecritic
Daniel C. at Huffines Hyundai Plano responded on 12/16/2017

Thank you for the 5-star survey. We appreciate your business and look forward to taking care of your vehicle needs in the future. Thank you and have a great weekend.

Thank you
DJ Cabrera
Servide Director
Huffines Hyundai Plano

Albert M. on 12/15/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"oil change"
Great job.
Vehicle: 2017 Hyundai Sonata
Category: Service
Service Date: 12/11/2017
Service Type: Maintenance
Review Created: 12/15/2017 06:22 AM
Newuser@surecritic
Daniel C. at Huffines Hyundai Plano responded on 12/16/2017

Albert,

Thank you for the 5-star survey.  We appreciate your business and look forward to taking care of your vehicle needs in the future.  Thank you and have a great weekend.

Thank you 
DJ Cabrera
Servide Director
Huffines Hyundai Plano

Evelyne M. on 12/14/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Service par excellence !"
Great service & people!
Vehicle: 2015 Hyundai Genesis
Category: Service
Service Date: 12/06/2017
Service Type: Maintenance
Review Created: 12/14/2017 10:00 PM
Newuser@surecritic
Daniel C. at Huffines Hyundai Plano responded on 12/15/2017

Evelyne,

Thank you for the 5-star survey. We appreciate your business and look forward to taking care of your vehicle in the future. thank you and have a great weekend.

Thank you
DJ Cabrera
Service Director
Huffines Hyundai Plano

Carole B. on 12/14/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Excellent recall service"
My sonata had a safety recall for the front seat belts. I called Mark Daily and he told me to come by and it would be checked while I waited. I went to the waiting room and in less than 30 minutes he told me my car was ready. Mark is a wonderful service adviser, polite, helpful, friendly and caring. I appreciate him and his willingness to take care of me and my car.
Vehicle: 2013 Hyundai Sonata
Category: Service
Service Date: 12/06/2017
Service Type: Repair
Review Created: 12/14/2017 05:04 PM
Newuser@surecritic
Daniel C. at Huffines Hyundai Plano responded on 12/15/2017

Carole,

Thank you for the 5-star survey. And thank you for recognizing Mark Dailey, he is an asset to our organization.  We appreciate your business and look forward to taking care of your vehicle in the future. thank you and have a great weekend.

Thank you
DJ Cabrera
Service Director
Huffines Hyundai Plano

Verified Customer on 12/14/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"fast, friendly and curtious"
Great job done timley
Vehicle: 2009 Hyundai Sonata
Category: Service
Service Date: 12/11/2017
Service Type: Maintenance
Review Created: 12/14/2017 12:18 PM
Newuser@surecritic
Daniel C. at Huffines Hyundai Plano responded on 12/15/2017

Thank you for the 5-star survey. We appreciate your business and look forward to taking care of your vehicle in the future. thank you and have a great weekend.

Thank you
DJ Cabrera
Service Director
Huffines Hyundai Plano

Verified Customer on 12/14/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Awesome as always"
The staff are always friendly and knowledgeable. I live in Aubrey but choose to go to Huffine Hyundai of Plano because of this.
Vehicle: 2014 Hyundai Santa Fe S
Category: Service
Service Date: 12/05/2017
Service Type: Maintenance
Review Created: 12/14/2017 08:48 AM
Newuser@surecritic
Daniel C. at Huffines Hyundai Plano responded on 12/15/2017

Thank you for the 5-star survey. And the kind words. We appreciate your business and look forward to taking care of your vehicle in the future. thank you and have a great weekend.

Thank you
DJ Cabrera
Service Director
Huffines Hyundai Plano

Verified Customer on 12/13/2017
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"Relatively prompt"
Most of what you need these days is quick turnaround on the minor things. We are all pretty busy in our lives. I have never felt like huffiness wasted my time, or took way to long to get a simple repair done. The staff is courteous and reasonably prompt on most repairs.
Vehicle: 2012 Hyundai Elantra
Category: Service
Service Date: 12/09/2017
Service Type: Maintenance
Review Created: 12/13/2017 03:02 PM
Newuser@surecritic
Daniel C. at Huffines Hyundai Plano responded on 12/15/2017

Thank you for the 5-star survey. We strive for 5-star service every time.  Fast efficient and courteous.  We appreciate your business and look forward to taking care of your vehicle in the future. thank you and have a great weekend.

Thank you
DJ Cabrera
Service Director
Huffines Hyundai Plano

Volome A. on 12/13/2017
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"Huffines delivers"
Huffinest hyundai of Plano truly go the extra mile to deliver exceptional customer service. Brett Larsen is truly an exceptional Service advisor. He, not only, is Profesional in the approach to fine customer service,, he knows his job and performs his duties at a very high level . Huffinest delivers
Vehicle: 2013 Hyundai Genesis
Category: Service
Service Date: 12/07/2017
Service Type: Maintenance
Review Created: 12/13/2017 02:58 PM
Newuser@surecritic
Daniel C. at Huffines Hyundai Plano responded on 12/15/2017

Volome,

Thank you for the 5-star survey. And for recognizing Brett Larsen.  He along with Camon are assets to our dealership. We are looking to upgrade some of our amenities. We appreciate your business and look forward to taking care of your vehicle in the future. thank you and have a great weekend.

Thank you
DJ Cabrera
Service Director
Huffines Hyundai Plano

Andrea D. on 12/13/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Service at your dealer with regular price."
The service was great, I love the fact that I can go to my dealer with technicians who know my car without paying an excessive price.
The waiting room is kind of old and cheapy compared with the sales showroom...
Vehicle: 2017 Hyundai Tucson
Category: Service
Service Date: 12/09/2017
Service Type: Maintenance
Review Created: 12/13/2017 11:04 AM
Newuser@surecritic
Daniel C. at Huffines Hyundai Plano responded on 12/15/2017

Andrea,

Thank you for the 5-star survey.  And the feedback about the waiting room.  We are looking to upgrade some of our amenities.  We appreciate your business and look forward to taking care of your vehicle in the future.  thank you and have a great weekend.

Thank you 
DJ Cabrera
Service Director
Huffines Hyundai Plano

Leonard H. on 12/13/2017
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"Charges"
I came in to have a recall corrected. As a standard practice an inspection revealed several things needed repair totaling over $200. I optioned to have the 2 most critical done. The others I can have my mechanic do cheaper.
Vehicle: 2014 Hyundai Sonata
Category: Service
Service Date: 11/30/2017
Service Type: Repair
Review Created: 12/13/2017 04:59 AM
Newuser@surecritic
Daniel C. at Huffines Hyundai Plano responded on 12/15/2017

Leonard,

Thank you for taking the time to fill out the survey and provide feedback.  We work tirelesly to be competitive with our fellow Hyundai dealerships. We appreciate your business and look forward to taking care of your vehicle in the future. thank you and have a great weekend.

Thank you
DJ Cabrera
Service Director
Huffines Hyundai Plano

Verified Customer on 12/12/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Everything is good"
I never had any problem before so I will be back.
Vehicle: 2013 Hyundai Elantra
Category: Service
Service Date: 12/08/2017
Service Type: Maintenance
Review Created: 12/12/2017 08:26 PM
Newuser@surecritic
Daniel C. at Huffines Hyundai Plano responded on 12/13/2017

Thank you for the 5-star survey. We strive for 5-star service every time. Fast efficient and courteous. Thank you for recognizing that we are 5-star. Thank you and have a great day.

Thank you
DJ Cabrera
Service Director
Huffines Hyundai Plano

Douglas J. on 12/12/2017
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"Eric!! The Service Advisor!!"
The Service Advisor is the key ingredient at any dealership. Eric greeted us warmly, worked with us professionally and did what he said he would do!!
Vehicle: 2015 Hyundai Elantra
Category: Service
Service Date: 12/07/2017
Service Type: Maintenance
Review Created: 12/12/2017 05:20 PM
Newuser@surecritic
Daniel C. at Huffines Hyundai Plano responded on 12/13/2017

Douglas,

Thank you for the 5-star survey. We strive for 5-star service every time. Fast efficient and courteous. And thank you for recognizing Eric Alejandrez you are right that Service advisors are key to a great dealership. Thank you and have a great day.

Thank you
DJ Cabrera
Service Director
Huffines Hyundai Plano

Verified Customer on 12/12/2017
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"Carwash would be nice"
A complementary car wash would be nice
Vehicle: 2015 Hyundai Sonata
Category: Service
Service Date: 12/08/2017
Service Type: Repair
Review Created: 12/12/2017 12:59 PM
Newuser@surecritic
Daniel C. at Huffines Hyundai Plano responded on 12/13/2017

Thank you for taking the time to take the survey. We strive for 5-star service every time. Fast efficient and courteous. We will continue to work hard so that you can score us as a 5-star dealership in the future. Thank you and have a great day.

Thank you
DJ Cabrera
Service Director
Huffines Hyundai Plano

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