Huffines Hyundai Plano


Overall Rating 4.36/5Overall Rating 4.36/5Overall Rating 4.36/5Overall Rating 4.36/5rating 4.36

2871 Reviews

ReScore Reviews™ (55)

ReScore
Overall Rating 4.3090898/5Overall Rating 4.3090898/5Overall Rating 4.3090898/5Overall Rating 4.3090898/5rating 4.3090898
Original
Overall Rating 2.48148/5Overall Rating 2.48148/5rating 2.48148rating 2.48148rating 2.48148
87% Would Recommend
100% Business Response
Latest Review about 9 hours ago
Kathy P. on 02/24/2018
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"take care of business"
Mark Dailey is the best
Vehicle: 2012 Hyundai Genesis
Category: Service
Service Date: 02/16/2018
Service Type: Repair
Review Created: 02/24/2018 06:04 AM
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Jj J., Service Drive Manager at Huffines Hyundai Plano responded on 02/24/2018

Thank you for visiting Huffines Hyundai Plano and thank you for taking time out of your day to fill out the survey.  We look forward in serving you on your next visit.  If you need anything in the meantime please let us know.

Thanks,

JJ Johnson
Hyundai Huffines Plano 

Connie P. on 02/24/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Thank you"
Pleasant staff and service completed on time.
Vehicle: 2015 Hyundai Sonata Hyb
Category: Service
Service Date: 02/15/2018
Service Type: Repair
Review Created: 02/24/2018 02:25 AM
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Jj J., Service Drive Manager at Huffines Hyundai Plano responded on 02/24/2018

Thank you for visiting Huffines Hyundai Plano and thank you for taking time out of your day to fill out the survey.  We look forward in serving you on your next visit.  If you need anything in the meantime please let us know.

Thanks,

JJ Johnson
Hyundai Huffines Plano 

Jesse R. on 02/23/2018
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"Accomodating"
Time was my enemy that day but Brett, as always, made sure I got in and got out on time.
Vehicle: 2018 Hyundai Sonata
Category: Service
Service Date: 02/20/2018
Service Type: Maintenance
Review Created: 02/23/2018 01:56 PM
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Jj J., Service Drive Manager at Huffines Hyundai Plano responded on 02/24/2018

Thank you for visiting Huffines Hyundai Plano and thank you for taking time out of your day to fill out the survey.  We look forward in serving you on your next visit.  If you need anything in the meantime please let us know.

Thanks,

JJ Johnson
Hyundai Huffines Plano 

Verified Customer on 02/23/2018
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"Great Service"
My car was serviced quickly and with great customer service
Vehicle: 2017 Hyundai Tucson
Category: Service
Service Date: 02/20/2018
Service Type: Maintenance
Review Created: 02/23/2018 11:37 AM
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Jj J., Service Drive Manager at Huffines Hyundai Plano responded on 02/23/2018

Thank you for visiting Huffines Hyundai Plano and thank you for taking time out of your day to fill out the survey.  We look forward in serving you on your next visit.  If you need anything in the meantime please let us know.

Thanks,

JJ Johnson
Hyundai Huffines Plano 

Verified Customer on 02/23/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Great Customer Experience"
I was in and out in less than one hour for standard maintenance.
Vehicle: 2015 Hyundai Sonata
Category: Service
Service Date: 02/15/2018
Service Type: Maintenance
Review Created: 02/23/2018 10:20 AM
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Chris S. at Huffines Hyundai Plano responded on 02/23/2018

Thank you for visiting Huffines Hyundai Plano and the 5 star review.  I am happy to hear that your visit was quick and pleasant.  Please let us know if you need anything else for your Sonata.

Chris Selbach
Service Director

Verified Customer on 02/23/2018
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"Acceptable service"
I had to go back because the item I took in for repair wasn't fixed the first time around.
Vehicle: 2010 Hyundai Genesis
Category: Service
Service Date: 02/19/2018
Service Type: Repair
Review Created: 02/23/2018 10:14 AM
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Chris S. at Huffines Hyundai Plano responded on 02/23/2018

Thank you for visiting Huffines Hyundai Plano and giving us the opportunity to repair the car correctly.  I apologize that you had to return for a 2nd visit.  Please let me know if I can be of any help going forward.

Chris Selbach
Service Director
972-202-2203

Verified Customer on 02/23/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Great Service"
This was my first visit to the service department and I was very pleased with the time it took for my first oil change and vehicle service check.
Vehicle: 2018 Hyundai Sonata
Category: Service
Service Date: 02/19/2018
Service Type: Maintenance
Review Created: 02/23/2018 09:45 AM
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Chris S. at Huffines Hyundai Plano responded on 02/23/2018

Thank you for visiting Huffines Hyundai Plano and the 5 star review.  I am happy to hear that your first visit was pleasing and you were in and out quickly.  Please let us know if you need anything else for your Sonata.

Chris Selbach
Service Director

Verified Customer on 02/23/2018
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"Huffines Rocks!!!"
Huffines did a great job with my car serving & re-calls.
Vehicle: 2011 Hyundai Sonata
Category: Service
Service Date: 02/14/2018
Service Type: Repair
Review Created: 02/23/2018 05:39 AM
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Jj J., Service Drive Manager at Huffines Hyundai Plano responded on 02/23/2018

Thank you for visiting Huffines Hyundai Plano and thank you for taking time out of your day to fill out the survey.  We look forward in serving you on your next visit.  If you need anything in the meantime please let us know.

Thanks,

JJ Johnson
Hyundai Huffines Plano 

William G. on 02/22/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Service"
Service rep got me in and out quickly
Vehicle: 2011 Hyundai Sonata
Category: Service
Service Date: 02/16/2018
Service Type: Repair
Review Created: 02/22/2018 06:00 PM
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Jj J., Service Drive Manager at Huffines Hyundai Plano responded on 02/23/2018

Thank you for visiting Huffines Hyundai Plano and thank you for taking time out of your day to fill out the survey.  We look forward in serving you on your next visit.  If you need anything in the meantime please let us know.

Thanks,

JJ Johnson
Hyundai Huffines Plano 

Karthik V. on 02/22/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Awesome service"
Huffines Hyundai is awesome treating their customers, my advisor Mark Dailey is fantastic in resolving the issues of car and providing the updates.
Vehicle: 2015 Hyundai Sonata
Category: Service
Service Date: 02/16/2018
Service Type: Repair
Review Created: 02/22/2018 04:52 PM
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Jj J., Service Drive Manager at Huffines Hyundai Plano responded on 02/23/2018

Thank you for visiting Huffines Hyundai Plano and thank you for taking time out of your day to fill out the survey.  We look forward in serving you on your next visit.  If you need anything in the meantime please let us know.

Thanks,

JJ Johnson
Hyundai Huffines Plano 

Jaime F. on 02/22/2018
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"ok service. "
Should offer car wash at least light wash.
Vehicle: 2014 Hyundai Sonata
Category: Service
Service Date: 02/19/2018
Service Type: Repair
Review Created: 02/22/2018 02:11 PM
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Chris S. at Huffines Hyundai Plano responded on 02/22/2018

Thank you for visiting Huffines Hyundai Plano service department.  I apologize that the vehicle didn't get washed during your visit as it was down and being worked on.  If you ever have an opportunity to visit us please do so and we would be happy to wash it for you.

Chris Selbach
Service Director

Emai D. on 02/21/2018
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"Quick service with a smile"
Service was quick and the staff was extremely helpful. They answered my questions succinctly and with a smile.
Vehicle: 2013 Hyundai Elantra
Category: Service
Service Date: 02/09/2018
Service Type: Repair
Review Created: 02/21/2018 03:02 PM
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Chris S. at Huffines Hyundai Plano responded on 02/21/2018

Thank you for visiting Huffines Hyundai Plano and the 5 star review.  I am happy to hear that the staff was friendly and your visit was smooth.  Please let me know if you need anything else for your Elantra.

Chris Selbach
Service Director

Margaret S. on 02/21/2018
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"what does this mean?"
it is clean , comfortable and service is quick and complete
Vehicle: 2011 Hyundai Sonata
Category: Service
Service Date: 02/16/2018
Service Type: Maintenance
Review Created: 02/21/2018 06:37 AM
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Jj J., Service Drive Manager at Huffines Hyundai Plano responded on 02/21/2018

Thank you for visiting Huffines Hyundai Plano and thank you for taking time out of your day to fill out the survey.  We look forward in serving you on your next visit.  If you need anything in the meantime please let us know.

Thanks,

JJ Johnson
Hyundai Huffines Plano 

Rhonda E. on 02/20/2018
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"Expect Great Service"
Service was as I had been told and was expecting. Done within two hours and as estimated. Was kept informed of progress and advised of future issues to be considered. In waiting area I observed all customers treated with patience and respect.
Vehicle: 2008 Hyundai Elantra
Category: Service
Service Date: 02/16/2018
Service Type: Maintenance
Review Created: 02/20/2018 02:41 PM
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Chris S. at Huffines Hyundai Plano responded on 02/20/2018

Thank you for choosing Huffines Hyundai Plano and the 5 star review.  I am happy to hear that Jack kept you informed of your vehicle and you were able to get in and out in a timely manner.  Please let us know if you need anything else for your Elantra.

Chris Selbach
Service Director

Ellen S. on 02/20/2018
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"Great service advisor"
Jack, my service advisor, was great. he was attentive, kept me in the loop and worked hard to resolve all my issues to make sure I was completely satisfied.
Vehicle: 2013 Hyundai Sonata
Category: Service
Service Date: 02/15/2018
Service Type: Repair
Review Created: 02/20/2018 02:36 PM
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Chris S. at Huffines Hyundai Plano responded on 02/20/2018

Thank you for choosing Huffines Hyundai Plano.  I am happy to hear that Jack took great care of you during your visit.  Please let us know if you need anything else for your Sonata.

Chris Selbach
Service Director

Brandon H. on 02/20/2018
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"Very Professional!"
Thank you for doing a great job in caring for my car!
Vehicle: 2015 Hyundai Sonata
Category: Service
Service Date: 02/15/2018
Service Type: Maintenance
Review Created: 02/20/2018 02:03 PM
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Chris S. at Huffines Hyundai Plano responded on 02/20/2018

Thank you for visiting Huffines Hyundai Plano and the 5 star review.  I am happy to hear that your car was taken care of properly.

Regards,

Chris Selbach
Service Director

Verified Customer on 02/20/2018
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"Recall repair"
Took my car in for a recall and the work was completed even more quickly than I anticipated.
Vehicle: 2013 Hyundai Elantra
Category: Service
Service Date: 02/16/2018
Service Type: Repair
Review Created: 02/20/2018 02:00 PM
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Chris S. at Huffines Hyundai Plano responded on 02/20/2018

Thank you for visiting Huffines Hyundai Plano and the 5 star review.  I am happy to hear that your service visit was faster than expected and got you back on the road.  Please let us know if you need anything else for your Elantra.

Regards,

Chris Selbach
Service Director

Verified Customer on 02/20/2018
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"Exceptional customer service"
I am so thankful for the exceptional customer service at Huffines Hyundai service department. It takes a lot of effort to bring a car in for service and coordinate schedules. I am grateful for the updates by phone I receive when they have my car so that I know what to expect. Dan also made sure to walk me through everything that was worked on and explain how it was fixed. I feel confident my issues were heard and my car is running and safe. It makes me feel like they appreciate the time it takes on my end to bring the car in. Very worthwhile experience. Thanks!
Vehicle: 2016 Hyundai Elantra
Category: Service
Service Date: 02/15/2018
Service Type: Repair
Review Created: 02/20/2018 01:00 PM
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Chris S. at Huffines Hyundai Plano responded on 02/20/2018

Thank you for visiting Huffines Hyundai Plano and the 5 star review.  I am happy to hear that Dan was patient and took the time to explain everything to you about your visit.  Please let us know if you need anything else for your Elantra.

Regards,

Chris Selbach
Service Director

Richard B. on 02/19/2018
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"Great Service"
Great service and friendly staff.
Vehicle: 2013 Hyundai Elantra
Category: Service
Service Date: 02/08/2018
Service Type: Repair
Review Created: 02/19/2018 08:22 PM
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Chris S. at Huffines Hyundai Plano responded on 02/20/2018

Thank you for visiting Huffines Hyundai Plano and the 5 star review.  I am happy to hear that the staff was friendly and you experienced great service.  Please let us know if you need anything else for your Elantra.

Regards,

Chris Selbach
Service Director

Todd F. on 02/19/2018
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"Very good"
Very happy with the service. Mark is great!
Vehicle: 2011 Hyundai Sonata
Category: Service
Service Date: 01/25/2018
Service Type: Repair
Review Created: 02/19/2018 05:44 PM
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Chris S. at Huffines Hyundai Plano responded on 02/20/2018

Thank you for visiting Huffines Hyundai Plano and the 5 star review.  I am happy to hear that your Sonata was taken care of properly.

Regards,

Chris Selbach
Service Director

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