ReScore Reviews™ (27)

ReScore
Overall Rating 4.9259281/5Overall Rating 4.9259281/5Overall Rating 4.9259281/5Overall Rating 4.9259281/5rating 4.9259281
Original
Overall Rating 2.0/5Overall Rating 2.0/5rating 2.0rating 2.0rating 2.0
90% Would Recommend
100% Business Response
Latest Review about 2 hours ago
Verified Customer on 02/19/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Very nice alignment"
I've had issues with alignments on two Genesis sedans because there is no front camber adjustment. After Humble Hyundai aligned the car it drives straight and true.
Vehicle: 2012 Hyundai Genesis
Category: Service
Service Date: 02/15/2018
Service Type: Maintenance
Review Created: 02/19/2018 11:49 AM
Verified Customer on 02/17/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Over all wonderful experience"
Great customer service with quick turn around times.

Will be returning.
Vehicle: 2013 Hyundai Veloster
Category: Service
Service Date: 02/08/2018
Service Type: Maintenance
Review Created: 02/17/2018 07:22 AM
MARK W. at Humble Hyundai responded on 02/17/2018

THANK YOU FOR YUOUR VISIT 
MARK WHITWORTH 
SERVICE MANAGER 

Amy C. on 02/16/2018
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"Good Job"
The people make it a good experience. I enjoy the clean waiting room and water. I like that my car comes back clean.
Vehicle: 2016 Hyundai Genesis
Category: Service
Service Date: 02/10/2018
Service Type: Maintenance
Review Created: 02/16/2018 09:42 PM
MARK W. at Humble Hyundai responded on 02/17/2018

THANK YOU FOR YOUR COMMENTS 
MARK WHITWORTH 
SERVICE MANAGER 

Robert G. on 02/16/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Personable and professional attention. "
Pleasant and friendly service advisor made the service experience very easy. Took the time to explain all of the work and answered my questions completely.
Vehicle: 2014 Hyundai Santa Fe S
Category: Service
Service Date: 02/14/2018
Service Type: Repair
Review Created: 02/16/2018 01:07 PM
MARK W. at Humble Hyundai responded on 02/16/2018

THANK YOU FOR YOUR COMMENTS 
MARK WHITWORTH 
SERVICE MANAGER 

Michael W. on 02/15/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Finally fixed the issue"
It took a few trips, but finally got the problem solved. Replaced the transmission and all is well.
Vehicle: 2013 Hyundai Genesis
Category: Service
Service Date: 02/13/2018
Service Type: Repair
Review Created: 02/15/2018 12:30 PM
MARK W. at Humble Hyundai responded on 02/16/2018

THANK YOU FOR YOUR COMMENTS.GLAD WE COULD TAKE CARE OF YOUR CONCERN 
THANKS MARK WHITWORTH 
SERVICE MANAGER 

James G. on 02/14/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"repair service"
well done
Vehicle: 2016 Hyundai Accent
Category: Service
Service Date: 02/09/2018
Service Type: Maintenance
Review Created: 02/14/2018 02:47 PM
MARK W. at Humble Hyundai responded on 02/15/2018

THANK YOU FOR YOUR COMMENTS 
MARK WHITWORTH 
SERVICE MANAGER 

Janice M. on 02/14/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Best service ever"
Humble Hyundai installed all of my recall items quickly and efficiently. I was extremely satisfied with their direct, honest service.
Vehicle: 2008 Hyundai Santa Fe
Category: Service
Service Date: 02/09/2018
Service Type: Repair
Review Created: 02/14/2018 11:30 AM
TIM S., Fixed Ops Director at Humble Hyundai responded on 02/14/2018

Thank you for your response! We appreciate your business and feedback Janice. Happy to hear the team did well by you.

Tim Shipe
Fixed Ops Director
832-446-4021
Cathy H. on 02/14/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Mark was great!"
I took my Santa Fe in for a couple of recalls and an alignment. Mark was the serviceman that helped me. He was professional, friendly, and efficient. They finished the car well within the time frame they gave me. I live near Hobby, but bought the car from Humble and always go out there as opposed to a dealer that is closer to me. I have only had good experiences with them.
Vehicle: 2013 Hyundai Santa Fe S
Category: Service
Service Date: 02/10/2018
Service Type: Maintenance
Review Created: 02/14/2018 05:43 AM
TIM S., Fixed Ops Director at Humble Hyundai responded on 02/14/2018

Thank you for your response! We appreciate your business and feedback Cathy. Happy to hear the team did well by you.

Tim Shipe
Fixed Ops Director
832-446-4021
Verified Customer on 02/13/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Humble Hyundai "
Fast efficient service.
Best to make appointments and you are not inconvenienced with long wait times.
Mark handled the repair and service in a timely manner and vehicle was ready within a few hours
Vehicle: 2013 Hyundai Elantra
Category: Service
Service Date: 02/09/2018
Service Type: Repair
Review Created: 02/13/2018 01:26 PM
TIM S., Fixed Ops Director at Humble Hyundai responded on 02/14/2018

Thank you for your response! We appreciate your business and feedback . Happy to hear the team did well by you.

Tim Shipe
Fixed Ops Director
832-446-4021
Desiree P. on 02/13/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"They make me feel like I made the Right choice in the Right place!"
I love it when he calls me by my last name as I pull inside the service bay area on the lot. He is awesome! Great work to all of the staff here at Humble Hyundai. I only use Humble location for both of my cars. Thanks lady and gentlemen, keep up the great work and the love you guys share.
Vehicle: 2017 Hyundai Elantra
Category: Service
Service Date: 02/07/2018
Service Type: Maintenance
Review Created: 02/13/2018 10:59 AM
TIM S., Fixed Ops Director at Humble Hyundai responded on 02/14/2018

Thank you for your response! We appreciate your business and feedback Desiree. Happy to hear the team did well by you.

Tim Shipe
Fixed Ops Director
832-446-4021
Kemberle A. on 02/12/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Friendly people "
Staff is always willing to help
Vehicle: 2016 Hyundai Santa Fe
Category: Service
Service Date: 02/07/2018
Service Type: Maintenance
Review Created: 02/12/2018 08:43 PM
TIM S., Fixed Ops Director at Humble Hyundai responded on 02/13/2018

Thank you for your response! We appreciate your business and feedback Kemberle. Happy to hear the team did well by you.

Tim Shipe
Fixed Ops Director
832-446-4021
Kayla A. on 02/12/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Customer service"
You guys are so nice and convenient i love the facility
Vehicle: 2017 Hyundai Sonata
Category: Service
Service Date: 02/08/2018
Service Type: Repair
Review Created: 02/12/2018 12:10 PM
TIM S., Fixed Ops Director at Humble Hyundai responded on 02/13/2018

Thank you for your response! We appreciate your business and feedback Kayla. Happy to hear the team did well by you.

Tim Shipe
Fixed Ops Director
832-446-4021
David G. on 02/10/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Respecting appointment time"
Service was done in a timely manner and faster than expected!
Vehicle: 2017 Hyundai Sonata
Category: Service
Service Date: 02/06/2018
Service Type: Maintenance
Review Created: 02/10/2018 05:42 PM
MARK W. at Humble Hyundai responded on 02/12/2018

THANK YOU FOR YOUR COMMENTS 
MARK WHITWORTH 
SERVICE MANAGER 

Paul S. on 02/10/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Friendly and fast service"
Took my car right in and came in to let me know how it was going.
Vehicle: 2015 Hyundai Santa Fe
Category: Service
Service Date: 02/03/2018
Service Type: Repair
Review Created: 02/10/2018 04:17 PM
MARK W. at Humble Hyundai responded on 02/12/2018

THANK YOU FOR YOUR COMMNETS 
MARK WHITWORTH 
SERVICE MANAGER 

Michael V. on 02/09/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Great Service "
Great Service Department and I cannot say enough about Mark! Great asset to Humble Hyundai!!
Vehicle: 2015 Hyundai Sonata
Category: Service
Service Date: 02/07/2018
Service Type: Maintenance
Review Created: 02/09/2018 05:49 PM
MARK W. at Humble Hyundai responded on 02/10/2018

THANK YOU FOR YOUR COMMENTS 
MARK WHITWORTH 
SERVICE MANAGER 

Verified Customer on 02/09/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Staff, service, waiting area."
N/A
Vehicle: 2007 Hyundai Sonata
Category: Service
Service Date: 02/06/2018
Service Type: Maintenance
Review Created: 02/09/2018 02:42 PM
MARK W. at Humble Hyundai responded on 02/10/2018

THANK YOU FOR YOUR FEED BACK 
MARK WHITWORTH 
SERVCIE MANAGER 

Noreen S. on 02/09/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"N. Seele "
No comment
Vehicle: 2017 Hyundai Santa Fe S
Category: Service
Service Date: 01/30/2018
Service Type: Repair
Review Created: 02/09/2018 08:58 AM
MARK W. at Humble Hyundai responded on 02/09/2018

THANK YOU FOR YOUR FEED BACK 
MARK WHITWORTH 
SERVICE MANAGER 

Francine G. on 02/08/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Humble Hyundai service department "
The service was great! I did have to wait that long!to have my car done!
Vehicle: 2014 Hyundai Sonata Hyb
Category: Service
Service Date: 02/01/2018
Service Type: Maintenance
Review Created: 02/08/2018 07:26 PM
MARK W. at Humble Hyundai responded on 02/09/2018

THANK YOU FOR YOUR FEED BACK 
MARK WHITWORTH 
SERVICE MANAGER 

Verified Customer on 02/08/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Review "
Well done
Vehicle: 2013 Hyundai Elantra
Category: Service
Service Date: 02/06/2018
Service Type: Repair
Review Created: 02/08/2018 01:20 PM
MARK W. at Humble Hyundai responded on 02/09/2018

THANK YOU FOR YOUR COMMENTS
MARK WHITWORTH 
SERVICE MANAGER 

Verified Customer on 02/08/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Great service"
Took my vehicle in for the 15,000 mile service. Very pleased with the service.
Vehicle: 2017 Hyundai Santa Fe
Category: Service
Service Date: 02/01/2018
Service Type: Maintenance
Review Created: 02/08/2018 12:52 PM
MARK W. at Humble Hyundai responded on 02/08/2018

THANK YOU FOR YOUR YOUR COMMENTS 
MARK WHITWORTH 
SERVICE MANGER 

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