ReScore Reviews™ (25)

ReScore
Overall Rating 4.919998/5Overall Rating 4.919998/5Overall Rating 4.919998/5Overall Rating 4.919998/5rating 4.919998
Original
Overall Rating 2.0/5Overall Rating 2.0/5rating 2.0rating 2.0rating 2.0
90% Would Recommend
100% Business Response
Latest Review about 14 hours ago
Verified Customer on 10/17/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Great service!"
Friendly, timely, professional and dependable service!
Vehicle: 2015 Hyundai Sonata
Category: Service
Service Date: 10/13/2017
Service Type: Repair
Review Created: 10/17/2017 08:02 PM
Mark W. at Humble Hyundai responded on 10/18/2017

THANK YOU FOR YOUR FEED BACK 
MARK WHITWORTH 
SERVICE MANAGER 

Cathy T. on 10/17/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Great service"
Professional service, friendly and has integrity!
Vehicle: 2016 Hyundai Sonata
Category: Service
Service Date: 10/13/2017
Service Type: Repair
Review Created: 10/17/2017 03:04 PM
Mark W. at Humble Hyundai responded on 10/18/2017

THANK YOU FOR YOUR FEED BACK 
MARK WHITWORTH 
SERVICE MANAGER 

Alex T. on 10/17/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Service is great and speedy, but what are Misc. charges?"
I have been a customer for years now. My 2012 Elantra is running great and is without issues. I do get a peace of mind knowing that it is being taken good care by the guys at Humble Hyundai. The only question I have is on Misc. Charges on the bill, which does not really explain what that is. I believe they could do a better job explaining what Misc. charges are.
Vehicle: 2012 Hyundai Elantra
Category: Service
Service Date: 10/13/2017
Service Type: Maintenance
Review Created: 10/17/2017 12:19 PM
Mark W. at Humble Hyundai responded on 10/18/2017

THANK YOU FOR YOUR FEED BACK 
MARK WHITWORTH 
SERVICE MANAGER 

Verified Customer on 10/17/2017
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"It's Acceptable"
It would help if they explained more about the service being done on your vehicle (why it needs to be done, how it affects the vehicle, etc).
Vehicle: 2017 Hyundai Elantra
Category: Service
Service Date: 10/11/2017
Service Type: Repair
Review Created: 10/17/2017 05:12 AM
Mark W. at Humble Hyundai responded on 10/18/2017

THANK YOU FOR YOUR FEED BACK ,
MARK WHITWORTH 
SERVICE MANAGER 

Thomas K. on 10/16/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"My service adviser"
Service was excellent
Vehicle: 2015 Hyundai Santa Fe S
Category: Service
Service Date: 10/12/2017
Service Type: Repair
Review Created: 10/16/2017 12:31 PM
Tim S., Fixed Ops Director at Humble Hyundai responded on 10/16/2017

Thomas, 
    Thanks for your feedback

Tim Shipe
Fixed Ops Director
832-446-4021
JOHN L. on 10/16/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Customer service"
easy inn easy out
Vehicle: 2017 Hyundai Sonata
Category: Service
Service Date: 10/12/2017
Service Type: Repair
Review Created: 10/16/2017 11:45 AM
Tim S., Fixed Ops Director at Humble Hyundai responded on 10/16/2017

John, 
   Thanks for your feedback

Tim Shipe
Fixed Ops Director
832-446-4021
Verified Customer on 10/16/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"It's close"
Attentive
Vehicle: 2017 Hyundai Santa Fe
Category: Service
Service Date: 10/12/2017
Service Type: Repair
Review Created: 10/16/2017 11:34 AM
Tim S., Fixed Ops Director at Humble Hyundai responded on 10/16/2017

Thanks for your feesdback

Tim Shipe
Fixed Ops Director
832-446-4021
Dorathy J. on 10/14/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Great Customer Service!"
Rance!!! He's the man!!
5 STARR SERVICE!!! He took great care of me and my car even when I got on his nerves!!! 👁️👁️
Thanks Rance!
Vehicle: 2016 Hyundai Elantra
Category: Service
Service Date: 10/07/2017
Service Type: Maintenance
Review Created: 10/14/2017 08:36 AM
Mark W. at Humble Hyundai responded on 10/16/2017

THANK YOU FOR YOUR FEED BACK 
MARK WHITWORTH 
SERVICE MANAGER  

Raymond D. on 10/13/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Organized!!"
The organization of the repair and service department is excellent!!
Vehicle: 2018 Hyundai Santa Fe S
Category: Service
Service Date: 10/07/2017
Service Type: Maintenance
Review Created: 10/13/2017 06:25 PM
Mark W. at Humble Hyundai responded on 10/16/2017

THANK YOU FOR YOUR FEED BACK 
MARK WHITWORTH 
SERVICE MANAGER 

Verified Customer on 10/13/2017
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"Good job"
Thanks for inquiring about additional service being needed and not just assuming we wanted it done.
Vehicle: 2014 Hyundai Santa Fe S
Category: Service
Service Date: 10/11/2017
Service Type: Repair
Review Created: 10/13/2017 12:13 PM
Mark W. at Humble Hyundai responded on 10/16/2017

THANK YOU FOR YOUR FEED BACK 
MARK WHITWORTH 
SERVICE MANAGER 

Lorna C. on 10/12/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Convenience"
Still waiting on a part.
Vehicle: 2017 Hyundai Santa Fe S
Category: Service
Service Date: 10/06/2017
Service Type: Maintenance
Review Created: 10/12/2017 11:26 AM
Mark W. at Humble Hyundai responded on 10/12/2017

THANK YOU FOR THE FEED BACK 
MARK WHITWORTH 
SERVICE MANAGER 

Luis A. on 10/11/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Amazing Customer Service "
Humble Hyundai has always treated us with out most respect and service. This is why we continue and will continue to purchase our vehicles with them.
Vehicle: 2017 Hyundai Elantra
Category: Service
Service Date: 10/07/2017
Service Type: Repair
Review Created: 10/11/2017 03:23 PM
Mark W. at Humble Hyundai responded on 10/12/2017

THANK YOU FOR YOUR FEED BACK 
MARK WHTIWORTH 
SERVICE MANAGER 

Ian C. on 10/11/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Quick service and good advisors"
Good car service provider, never felt pressured into getting any particular services done. Prices and needed services explained upfront with friendly advisers. Good waiting area with coffee water and snacks!
Vehicle: 2016 Hyundai Sonata Hyb
Category: Service
Service Date: 10/04/2017
Service Type: Maintenance
Review Created: 10/11/2017 07:32 AM
Mark W. at Humble Hyundai responded on 10/11/2017

THANK YOU FOR YOUR FEED BACK 
MARK WHITWORTH 
SERVICE MANAGER 

Lorena A. on 10/10/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Job well done "
Very satisfied with services on my vehicle and very friendly staff. Plus very clean and comfortable waiting area.
Vehicle: 2016 Hyundai Santa Fe S
Category: Service
Service Date: 10/07/2017
Service Type: Maintenance
Review Created: 10/10/2017 06:31 PM
Mark W. at Humble Hyundai responded on 10/11/2017

THANK YOU FOR YOUR FEED BACK 
MARK WHITWORTH 
SERVICE MANAGER 

Joyce L. on 10/10/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Good people"
They always go out of their way to make sure that we are very satisfied
Vehicle: 2014 Hyundai Elantra
Category: Service
Service Date: 10/05/2017
Service Type: Repair
Review Created: 10/10/2017 05:20 PM
Mark W. at Humble Hyundai responded on 10/11/2017

THANK YOU FOR YOUR FEED BACK 
MARK WHITWORTH 
SERVICE MANAGER 

JONATHAN W. on 10/10/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Excellent service"
The service department at Humble Hyundai have always treated me very good.
Vehicle: 2014 Hyundai Elantra
Category: Service
Service Date: 10/06/2017
Service Type: Repair
Review Created: 10/10/2017 04:15 PM
Mark W. at Humble Hyundai responded on 10/11/2017

THANK YOU FOR YOUR FEED BACK 
MARK WHITWORTH 
SERVICE MANAGER 

Larry D. on 10/10/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Humble Hyundai service review"
Good people, efficient, great personalities who answer all questions honestly. Good detailed report on work done.
Vehicle: 2015 Hyundai Sonata
Category: Service
Service Date: 10/06/2017
Service Type: Repair
Review Created: 10/10/2017 02:49 PM
Mark W. at Humble Hyundai responded on 10/10/2017

THANKS FOR YOUR FEED BACK 
MARK WHITWORTH 
SERVICE MANAGER 

Cynthia G. on 10/09/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Very friendly"
Great staff, very welcoming and friendly. The service was done in a timely manner.
Vehicle: 2017 Hyundai Sonata
Category: Service
Service Date: 09/30/2017
Service Type: Maintenance
Review Created: 10/09/2017 07:49 AM
Mark W. at Humble Hyundai responded on 10/10/2017

THANK YOU FOR YOUR FEED BACK 
MARK WHITWORTH 
SERVICE MANAGER 

Michael J. on 10/08/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Building a better brand"
All employees I interacted with were prompt and courteous. I will continue to bring my business to this location.
Vehicle: 2015 Hyundai Genesis
Category: Service
Service Date: 10/03/2017
Service Type: Maintenance
Review Created: 10/08/2017 03:06 PM
Mark W. at Humble Hyundai responded on 10/09/2017

THANK YOU FOR YOUR FEED BACK 
MARK WHITWORTH 
SERVICE MANAGER 

John R. on 10/05/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Great people !"
Great !
Vehicle: 2008 Hyundai Santa Fe
Category: Service
Service Date: 09/28/2017
Service Type: Maintenance
Review Created: 10/05/2017 05:12 PM
Mark W. at Humble Hyundai responded on 10/06/2017

THANK YOU FOR YOUR FEED BACK 
MARK WHITWORTH 
SERVICE MANAGER 

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