Hurst Firestone and Auto Care


Overall Rating 4.86/5Overall Rating 4.86/5Overall Rating 4.86/5Overall Rating 4.86/5rating 4.86

567 Reviews

98% Would Recommend
Latest Review 1 day ago
DOUG / JAN H. on 04/19/2018
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"SUV won’t start"
Knowledgeable and friendly customer service at a fair price
Vehicle: Ford Escape
Service Date: 04/19/2018
Review Created: 04/19/2018 09:01 PM
Bob B. on 04/19/2018
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Bob said he recommends this business for service.
Vehicle: Honda Ridgeline
Category: Service
Service Date: 04/06/2018
Review Created: 04/19/2018
This review was collected via phone interview by Customer Research Inc.
NORENE R. on 04/18/2018
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"Always Impressed!!"
Running short on time and over my mileage count, I NEEDED to have my oil changed!! Traveling for my career puts miles on fast and I should have had the oil changed while I was in Denver! However, I genuinely appreciate the folks at Hurst Firestone and more importantly, I trust them! I am always impressed at how quickly they get me in an out! A quick phone call for an appointment and I'm greeted more like a family friend than a faceless customer! "Just come on in when it's good for you! We'll get you taken care of!" My wait time was bareley enough time to have a quick and friendly chat before they told me I was ready to go! Faster than those pull through quicky places, better quality of service, friendly and professional, I continue to bring my car to Flagstaff's Hurst Firestone and Auto Care for all my automotive needs. I highly recommend these great folks and their fantastic technicians!! Thanks to you all for your outstanding service, support and care!!
Vehicle: Hyundai Sonata
Service Date: 04/17/2018
Review Created: 04/18/2018 07:23 AM
Sarah C. on 04/17/2018
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Sarah said they were pretty friendly and did the best to get her vehicle back to her as soon as possible. For how much work they did the price seemed fair.
Vehicle: Scion tC
Category: Service
Service Date: 04/12/2018
Review Created: 04/17/2018
This review was collected via phone interview by Customer Research Inc.
Brandon I. on 04/14/2018
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Brandon said he was happy with the service.
Vehicle: Chevrolet Tahoe
Category: Service
Service Date: 04/10/2018
Review Created: 04/14/2018
This review was collected via phone interview by Customer Research Inc.
Robin S. on 04/12/2018
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Robin said the people at this business were really nice to him. He likes talking with them. They are so friendly. He likes working with them over others.
Vehicle: Chevrolet Malibu
Category: Service
Service Date: 03/26/2018
Review Created: 04/12/2018
This review was collected via phone interview by Customer Research Inc.
RAQUEL B. on 04/11/2018
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"Great service overall"
Great service. It did take time to look at my vehicle but they actually knew what was wrong and worked with me on everything. My vehicle is running way better. I would definitely recommend this place to anyone that needs their vehicle serviced.
Vehicle: Pontiac G6
Service Date: 04/10/2018
Review Created: 04/11/2018 08:26 PM
Kraig K. on 04/11/2018
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Kraig said the business took care of him the same day and charged what he was quoted.
Vehicle: Hyundai Santa Fe
Category: Service
Service Date: 04/09/2018
Review Created: 04/11/2018
This review was collected via phone interview by Customer Research Inc.
WALT J. on 04/10/2018
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"EVALUATION"
EFFICIENT, HONEST, ON TIME AND THOROUGH AN HONEST HARD WORKING OUTFIT
Vehicle: Ford Explorer
Service Date: 04/09/2018
Review Created: 04/10/2018 05:17 AM
I G. on 04/03/2018
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"dependable scheduling"
The technician did not put the left-over oil back in my car (I retrieved it myself when I noticed it wasn't in my car). It appeared that he used more than 5.1 quarts as recommended. The 1 quart bottle is half empty. I asked for an oil and filter change but I saw him pouring other fluid (s) into unseen by me engine area parts. I check my liquid levels and do other feasible maintenance. I have maintenance done at the garage that I cannot do.
With this caveat in mind, I may still recommend Hurst garage since Bob and his wife seem to monitor the work and are quite customer-friendly.
Vehicle: Subaru Outback
Service Date: 04/03/2018
Review Created: 04/03/2018 08:22 PM
DEBBIE F. on 03/31/2018
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"Great Service!"
Bob and Dawn went above and beyond as usual! Thanks for the great service!
Vehicle: Ford Police Interceptor
Service Date: 03/29/2018
Review Created: 03/31/2018 08:50 AM
Sandy S. on 03/27/2018
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Sandy said the service was great.
Vehicle: Hyundai Santa Fe
Category: Service
Service Date: 02/12/2018
Review Created: 03/27/2018
This review was collected via phone interview by Customer Research Inc.
Eugene N. on 03/27/2018
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Eugene said he recommends this business for service.
Vehicle: Nissan Versa Note
Category: Service
Service Date: 03/21/2018
Review Created: 03/27/2018
This review was collected via phone interview by Customer Research Inc.
Joe G. on 03/27/2018
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Joe said this business was super friendly and easy to work with. The work was done quickly. They did a good job with the brakes he was having issues with.
Vehicle: Jeep Patriot
Category: Service
Service Date: 03/22/2018
Review Created: 03/27/2018
This review was collected via phone interview by Customer Research Inc.
CLAUDIA M. on 03/23/2018
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"Excellent Service "
I'm always happy with the service I get from Hurst. Chris always works on my car he does a Great job
Vehicle: Ford Escape
Service Date: 03/21/2018
Review Created: 03/23/2018 01:31 PM
Darlene B. on 03/23/2018
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Darlene said everything was good, and the staff was friendly.
Vehicle: GMC Sierra 1500
Category: Service
Service Date: 02/23/2018
Review Created: 03/23/2018
This review was collected via phone interview by Customer Research Inc.
Leslie R. on 03/22/2018
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Leslie said Bob is very pleasant to talk to. The employees are honest about what they say they did to her vehicle, and they are wonderful.
Vehicle: Mercury Mountaineer
Category: Service
Service Date: 02/20/2018
Review Created: 03/22/2018
This review was collected via phone interview by Customer Research Inc.
KELLY L. on 03/21/2018
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"Great experience "
I called while on the road and they got me in the next morning. They were wonderful and the service tech helped me with my tow vehicle and how to set it up.
Vehicle: Chevrolet Silverado 1500
Service Date: 03/21/2018
Review Created: 03/21/2018 07:47 PM
Ignacio G. on 03/16/2018
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Ignacio said that the business was very nice, got things done and he gets along with them.
Vehicle: Chevrolet Silverado 1500
Category: Service
Service Date: 03/14/2018
Review Created: 03/16/2018
This review was collected via phone interview by Customer Research Inc.
JESSICA O. on 03/15/2018
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"Great Service"
I had a great experience with Hurst. They were very kind in all of our interactions. They fixed my car quickly and provided a ride back to the shop when I needed it. The cost was also very reasonable. I would recommend them to anyone.
Vehicle: Ford Edge
Service Date: 03/13/2018
Review Created: 03/15/2018 02:18 PM
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