Overview

Overall Rating 4.86/5Overall Rating 4.86/5Overall Rating 4.86/5Overall Rating 4.86/5rating 4.86

633 Reviews

98% Would Recommend
Latest Review about 3 hours ago

Reviews


BK
BEN K.
Flagstaff, AZ
Nissan Xterra
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/17/2018
Excellent Service!
Your best interests are at the forefront. Today, they worked on my 2004 Nissan Xterra. They fixed what I asked and gave practical alternatives/time frames to the rest (but not at the expense of being unsafe). I'm grateful for their honesty and integrity. Hurst Firestone is the best auto repair shop in Flagstaff!

DW
DAVID W.
Flagstaff, AZ
GMC Sierra 1500
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/16/2018
Customer care
Exceptional service, reasonable prices, will to go the extra mile for customer. They unlocked my truck radio at no cost!!!!

Verified Customer
Tuba City, AZ
Toyota 4Runner
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/05/2018
GOOD SERVICE
SERVICE WAS GREAT. DID HAVE TO WAIT LONG. I WOULD GO BACK AGAIN. THANK YOU SO MUCH.

FJ
Floyd J.
Keams Canyon, AZ
Ford Police Interceptor
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/29/2018 Category: Service
Floyd said the business made time for him. They fixed his vehicle and got him in and out the same day. They are nice.
This review was collected via phone interview by Customer Research Inc.

AD
ADAM D.
Grand Canyon, AZ
Honda CR-V
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/28/2018
Always timely- great service
Bob always great to deal with. Fair fast and honest.

TK
Theron K.
Prospect Heights, IL
Land Rover Range Rover Sport
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/28/2018 Category: Service
Theron said everyone was very friendly and the work was done quickly. It could not been done any better.
This review was collected via phone interview by Customer Research Inc.

TI
Tink I.
Flagstaff, AZ
Nissan Frontier 2WD
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/22/2018 Category: Service
Tink said they are the best she has ever been to. This business's employees were courteous, did everything she asked, and they called before they did anything. She was referred to them by a 14-year customer. They didn't talk down to her. She has already recommended them. She has never been treated as well as at this facility. It is clean. They answered all her questions before the service was done. Her vehicle is running well. She has other things that need to be done, and they have her business from now on.
This review was collected via phone interview by Customer Research Inc.

RT
Rich T.
Flagstaff, AZ
Lexus ES 350
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/22/2018 Category: Service
Rich said the mechanic did a great job, and he's always been very fair and honest.
This review was collected via phone interview by Customer Research Inc.

BK
Ben K.
Flagstaff, AZ
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/21/2018
Solid Work & Superior Customer Service
It's difficult to find a place that has your best interest at heart. Hurst Firestone fits the bill. They have worked on my new and old vehicles for years. They know how to fix and know how to communicate to their customers. These do not always go hand in hand. Sitting in the waiting room, they treat every customer with respect. Walking in the garage, they explain and show. Much appreciated!

OW
Owen W.
Arizona
GMC Sierra 2500HD
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/21/2018 Category: Service
Owen said the staff did a good job, and fixed the issue on his vehicle.
This review was collected via phone interview by Customer Research Inc.

EG
EVELYN G.
Flagstaff, AZ
Chevrolet S10 Pickup
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/20/2018
Front end alignment
Great job!! Truck drives straight.

JH
JOHN H.
Cambria, CA
Toyota Land Cruiser
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/17/2018
Knowledge, integrity and one of the best experiences I have had period.
Bob listened to the issue I was having with my vehicle knowing I was trying to return home after a long travel cross country. He put my vehicle on the lift right away. He couldn’t get the seals required to stop the transmission leak for a few days. He drained the fluid and put a temporary sealer on the leak explaining this is just a temporary bandaid to get me home. He then refilled the gear oil in the transmission and cleaned up the mess that was underneath my vehicle.
He went above and beyond what I ever expected from anyone knowing the circumstances. He was more than reasonable with the service charge. That’s where I have to say he has a very rare quality of integrity that we all hope to experience when in need. I could not be more grateful!

RW
Ric W.
Gold Canyon, AZ
Ford F-150
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/17/2018 Category: Service
Ric said the service was quick and he will definitely be returning in the future.
This review was collected via phone interview by Customer Research Inc.

JE
JOE E.
Flagstaff, AZ
Chevrolet Silverado 1500
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/13/2018
Fast and easy.
I scheduled an appointment for an oil change and tire rotation. I was in and out in under a hour. Staff was frienldly and helpful.

Verified Customer
Flagstaff, AZ
Hyundai Azera
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/12/2018
Customer service with satisfaction and quality work.
Getting the car done on a timely manner to accommodate for transportation needs for work and meet extra curricular school activity.

PL
PAUL L.
Flagstaff, AZ
Ford Police Interceptor
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/12/2018
Fast reliable service
Hurst Firestone is always helpful and friendly.
They take care of my oil change and tire rotations and get me in and out of there within 30 minutes.

AM
Art M.
Flagstaff, AZ
Chevrolet Silverado SS
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/11/2018 Category: Service
Art said the business provides good service.
This review was collected via phone interview by Customer Research Inc.

TD
TOM D.
Flagstaff, AZ
Toyota
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/10/2018
Quick Service, Great Price
I had four tires/wheels to install on a RHD Japanese van. The folks at Hurst did it no problem, were super helpful, and prompt. The price was way better than I would've gotten at Discount or anywhere else. I absolutely will recommend to friends. Thanks!

Verified Customer
Flagstaff, AZ
Toyota 4Runner
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
09/10/2018
fix engine hesitation
all is good with engine hesitation issue...was resolved. however on the brake adjustment, it was a tad too tight...it made a noise and emitted a smell so i had my mechanic friend check it out. he backed off the adjustment just a bit, now it runs great.

JR
Jemmalym r.
Flagstaff, AZ
Nissan Altima
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/30/2018 Category: Service
Jemmalyn said they did a very good job.
This review was collected via phone interview by Customer Research Inc.
Bob H. from Hurst Firestone and Auto Care responded on 09/07/2018

Thank you for the review. We appricate the business, Please feel free to reach out if we can help you with anything else. 

Bob Hurst
Hurst Firestone Tire &  Auto Repair
928-526-2000
2740 E Route 66
Flagstaff, AZ 86004

Displaying Review 1 - 20 of 633 in total