Hurst Firestone and Auto Care


Overall Rating 4.86/5Overall Rating 4.86/5Overall Rating 4.86/5Overall Rating 4.86/5rating 4.86

535 Reviews

98% Would Recommend
Latest Review 3 days ago
LUCINDA / JEFF H. on 02/17/2018
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"Customer service is excellent "
Wouldn't take our vehicles anywhere else. The customer service is 2nd to none.
Vehicle: Volkswagen Touareg
Service Date: 02/15/2018
Review Created: 02/17/2018 01:59 PM
Gary C. on 02/16/2018
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Gary said the business provides good service.
Vehicle: Chevrolet Suburban
Category: Service
Service Date: 01/30/2018
Review Created: 02/16/2018
This review was collected via phone interview by Customer Research Inc.
ROBERT B. on 02/15/2018
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"Thankyou for washing and waxing my car after fixing it. Ha. Yes. "
Seems you fixed everything and it is running smooth and starting smooth. Runs great.
Vehicle: Cadillac DeVille
Service Date: 02/15/2018
Review Created: 02/15/2018 08:16 PM
Ian S. on 02/14/2018
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Ian said that the staff were able to get the work done quickly. They were really easy to work with.
Vehicle: Ford Escape
Category: Service
Service Date: 02/09/2018
Review Created: 02/14/2018
This review was collected via phone interview by Customer Research Inc.
CLAUDIA M. on 02/11/2018
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"Great Service "
I was very happy with the service they were very fast
Vehicle: Ford Escape
Service Date: 02/05/2018
Review Created: 02/11/2018 06:49 PM
Rodney B. on 02/09/2018
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Rodney said the business had no issues with the vehicle.
Vehicle: Chevrolet Equinox
Category: Service
Service Date: 01/31/2018
Review Created: 02/09/2018
This review was collected via phone interview by Customer Research Inc.
Serena C. on 02/07/2018
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Serena said she would recommend the business to others.
Vehicle: Ford Fusion
Category: Service
Service Date: 02/05/2018
Review Created: 02/07/2018
This review was collected via phone interview by Customer Research Inc.
Joanne T. on 02/06/2018
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Joanne said the employees were courteous and friendly. She also said they answered all her questions and they were eager to help her.
Vehicle: Saturn Ion
Category: Service
Service Date: 02/02/2018
Review Created: 02/06/2018
This review was collected via phone interview by Customer Research Inc.
Patrick B. on 02/05/2018
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Patrick said the service was good.
Vehicle: Chrysler Town & Country SWB
Category: Service
Service Date: 02/02/2018
Review Created: 02/05/2018
This review was collected via phone interview by Customer Research Inc.
TITO B. on 02/04/2018
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"Good service fast and friendly "
Vary good service
Vehicle: Dodge Pickup
Service Date: 01/26/2018
Review Created: 02/04/2018 03:19 PM
KAREN/STEVE I. on 02/03/2018
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"Great People"
I trust taking both of our vehicles to Hurst, they are honest and friendly.
Vehicle: Jeep Wrangler
Service Date: 02/01/2018
Review Created: 02/03/2018 06:03 AM
Elise E. on 02/03/2018
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Elise said the employees went out of their way to ensure the vehicle ran safely due to her husband falling ill. She also said they helped her find a lift for the vehicle that she could install herself for her husband's wheelchair.
Vehicle: Subaru Forester
Category: Service
Service Date: 01/29/2018
Review Created: 02/03/2018
This review was collected via phone interview by Customer Research Inc.
Alonzo B. on 02/03/2018
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Alonzo said the staff was polite and he had no problems with the service.
Vehicle: Ford Pickup
Category: Service
Service Date: 02/01/2018
Review Created: 02/03/2018
This review was collected via phone interview by Customer Research Inc.
John U. on 01/29/2018
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Overall Rating 1/5rating 1rating 1rating 1rating 1
"They didn't realize putting different size tires on an AWD vehicle would mess it up..."
I came in for an alignment. Somehow I let the guy talk me into changing out the front set of tires because he insisted they were dangerously bald... When I got the car back, it had a bump every rotation when I got over 15mph, so I brought it back in to ask what's up. They insisted that because of the damage to my rear differential, I was going to have to have the whole thing replaced when I got home, but they would flush the fluid to help the case. Didn't fix the problem any, and I had to drive 13 hours home with that annoying, terrifying, frequent bump. On top of that, I DID ask them if changing the tires would cause the problem, and they went through a long explanation of how it wouldn't. Brought it home to my reliable mechanics, and all they said was it needed a tire change because the two used tires they put on weren't the same size as the ones on the back, due to unpredictable wear over time. Replaced the tires and the car was fixed. I can't believe I diagnosed the problem you caused, and you had a logic for how I was wrong. One of the worst mechanic experiences I've ever had.
Service Date: 11/20/2017
Review Created: 01/29/2018 11:35 AM
William L. on 01/25/2018
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William said he recommends this business for service.
Category: Service
Service Date: 01/05/2018
Review Created: 01/25/2018
This review was collected via phone interview by Customer Research Inc.
Donald H. on 01/25/2018
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Donald said the business is really expensive, but provides great service.
Vehicle: Dodge Caliber
Category: Service
Service Date: 01/05/2018
Review Created: 01/25/2018
This review was collected via phone interview by Customer Research Inc.
ERNESTO M. on 01/24/2018
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"Great customer service "
Everyone was nice and helpful.
Vehicle: Hyundai Elantra
Service Date: 01/23/2018
Review Created: 01/24/2018 03:47 AM
Kyle B. on 01/24/2018
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Kyle said that he was satisfied with the good service he received from this business.
Vehicle: Toyota 4Runner
Category: Service
Service Date: 01/03/2018
Review Created: 01/24/2018
This review was collected via phone interview by Customer Research Inc.
Ray H. on 01/22/2018
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Ray said the staff was really friendly. They got his vehicle done quickly. The price was good. It was a really good service overall.
Vehicle: Toyota Corolla
Category: Service
Service Date: 01/17/2018
Review Created: 01/22/2018
This review was collected via phone interview by Customer Research Inc.
Vince S. on 01/17/2018
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Vince said the staff treated him well. They take their time to come out whenever his check engine light comes on. Vince like the convenience of the night drop box.
Vehicle: Chevrolet El Camino
Category: Service
Service Date: 01/11/2018
Review Created: 01/17/2018
This review was collected via phone interview by Customer Research Inc.
Displaying Review 1 - 20 of 535 in total