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SureCritic / Hyundai Of Columbia
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Hyundai Of Columbia

Average Score
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(40 Reviews)
83
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Score Details

5 stars
90%
4 stars
6%
3 stars
1%
2 stars
1%
1 star
<1%

Last 30 Day Trend

Inactive Business

ReScore Reviews™

ReScore
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
Original Review
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
5
Total ReScores™
5.0
ReScore™ Average
83
Net Promoter Score ®

Business Details

Categories
Contact
(931) 398-5546
Business Hours

Business Hours

Mon
8:00 AM - 8:00 PM
Tue
8:00 AM - 8:00 PM
Wed
8:00 AM - 8:00 PM
Thu
8:00 AM - 8:00 PM
Fri
8:00 AM - 8:00 PM
Sat
8:00 AM - 8:00 PM
Sun
8:00 AM - 8:00 PM
* No Time Zone provided
1370 Nashville Highway Columbia, TN 38401
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Sales Department 's Reviews
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(40 Reviews)
Write a Review
Recent Reviews
MB
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Michael B.
Canton, GA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/14/2023
10
Category: Sales
Great Communication & Service Experience!!!! 10 Stars
I would give them 10 stars if I could…First of all, I am a guy that “Never” writes reviews but felt I had to because of the exceptional experience I had at Hyundai of Columbia. My engine completely seized up while on a trip out of town. (I travel extensively for my job) I called 3 different Hyundai dealerships in the Nashville metro area and left messages for the Service Department, Service Advisor & Service Manager with zero return calls from anybody period. I called Hyundai of Columbia and 20 minutes later Sarah Jackson returned my call. I was frantic and extremely upset and Sarah Jackson explained the whole process to me and how each step would go and immediately calmed me down and left me with a feeling of reassurance that they would handle everything smoothly and efficiently. The recall process went exactly as Sarah Jackson said it would go. Facing a complete engine replacement recall is scary and daunting. Hyundai of Columbia was quick, responsive and communicative throughout the whole process, which in itself is reassuring. My Service Advisors Christian Farris & Houston Christ updated me every few days to let me know where I was in process and what would be next step along with recommended services. The inherent nature of this problem is unnerving so the regular communication I received was comforting and put me at ease. Interacting and witnessing these professionals at work gave me confidence and peace of mind. The staff at Hyundai of Columbia are very knowledgeable and communicative “They know their job and do what they say they will do” I live 250 miles away and will return to Hyundai of Columbia for my regular service simply because of my experience. Do yourself a favor and call or visit Hyundai of Columbia for your service needs “I know I will” Thanks Hyundai of Columbia for caring enough to have quality, caring & knowledgeable people like this on your staff.

Mike B.
Canton, GA.
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