Overview

Overall Rating 4.91/5Overall Rating 4.91/5Overall Rating 4.91/5Overall Rating 4.91/5rating 4.91

1150 Reviews

ReScore Reviews™ (1)

ReScore
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
Original
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5rating 3.0rating 3.0
99% Would Recommend
Latest Review 2 days ago

Reviews


AV
Aubrey V.
Nashville, TN
Chevrolet Cobalt
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/17/2018 Category: Service
Aubrey said they did a great job. They are a wonderful group of people. Their workmanship is good.
This review was collected via phone interview by Customer Research Inc.

ME
Milton E.
Franklin, TN
Toyota
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/17/2018 Category: Service
Milton said so far, he is satisfied with the business, but he has to take his vehicle back, because it's still not correct. He stated he believes the business will take care of it.
This review was collected via phone interview by Customer Research Inc.

DK
David K.
Nolensville, TN
Ford F-150
Verified
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
09/13/2018 Category: Service
David said vehicle was towed in on a Tuesday, and was not finished until the following Friday. He would not recommend the business because of the time it took to service his vehicle.
This review was collected via phone interview by Customer Research Inc.
Mike W., President from Wurster's Foreign Car Repair Inc responded on 09/17/2018

Mr. Kaiser,
Thank you for your feedback. We're sorry to hear that you're experience with us did not meet your expectations. We strive to provide the best quality service possible and as quickly as is possible. Unfortunately, due to the nature of some auto repairs occuring unexpectedly, your vehicle was not on our schedule when we received it at 5:00pm on Tuesday Sept 9 following Labor Day when our business had been closed. Therefore, we had to work your vehicle into an already heavily scheduled week. While our priority is quality work, we also know how important it is to get your vehicle back to you as soon as is possible. Our records indicate that the work was completed on your vehicle the following Tuesday Sept 11. We're disappointed to know your experience was not what you had anticipated in this regard and hope that you might understand the circumstances in this case and be willing to give us the opportunity to earn your business in the future. Your input is valuable to us, and you can be confident that we will always do our best for you.

Mike Wurster
President
615-790-3180

JL
Jason L.
Nashville, TN
Volkswagen Rabbit
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
09/10/2018 Category: Service
Jason said this business had good service, a friendly staff and they were quick.
This review was collected via phone interview by Customer Research Inc.

CH
CHARLES R. H.
Franklin, TN
Mercedes-Benz C280
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/09/2018
They keep my 1999 C-280 safely going.
Dependable.

TH
TOM H.
Franklin, TN
Mercedes-Benz C-Class
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/08/2018
Replace secondary air filter.
They were able to get me in on short notice. Great service and very reasonable.

BR
BOB R.
Franklin, TN
Mercedes-Benz 560SEL
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/08/2018
Very professional
prompt, timely appointment, explained potential problem

HM
HARRIETTE M.
Brentwood, TN
Mercedes-Benz E350
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/07/2018
Great employees.
Was only there to have my brakes looked at. Will come back in about a month.
Thanks as usual.

AB
Albert B.
Brentwood, TN
Audi A8
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/07/2018 Category: Service
Albert said the staff were very honest and communicated well with him. The facility is so crowded that it is hard to get in and out of there which is a bit of a down side.
This review was collected via phone interview by Customer Research Inc.

CV
CARL V.
Brentwood, TN
Mercedes-Benz S430
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/03/2018
Attention to detail and fair customer service.
My husband and I trust the work performed by the service techs.

RP
Rich P.
Franklin, TN
INFINITI QX60
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
08/23/2018 Category: Service
Rich said, he is a repeat customer of this business and he thinks they are pretty honest.
This review was collected via phone interview by Customer Research Inc.

GP
Gabriel P.
Franklin, TN
INFINITI G35 Coupe
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/20/2018 Category: Service
Gabriel said that Michael was easy to work with at this business.
This review was collected via phone interview by Customer Research Inc.

PD
PHRONSIE D.
Brentwood, TN
Volvo XC70
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/17/2018
people and knowledge
My car is old and they keep it going and going!

DB
Derrick B.
Nashville, TN
Porsche 911 Carrera
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/16/2018 Category: Service
Derrick said from start to finish his experience was great.
This review was collected via phone interview by Customer Research Inc.

BW
Butch W.
Lexington, TN
BMW 128i
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/16/2018 Category: Service
Butch said this business was very good and professional. They accommodated him.
This review was collected via phone interview by Customer Research Inc.

AW
Arin W.
Franklin, TN
Volkswagen New Beetle Coupe
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/10/2018 Category: Service
Arin said the service the staff provided was convenient, and they were kind. They got the work done in one day.
This review was collected via phone interview by Customer Research Inc.

FR
FRED R.
Nashville, TN
Nissan Titan
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/09/2018
Titan Repair
Mike and staff always analyze and repair my vehicles at a reasonable price

DC
DWIGHT C.
Franklin, TN
Jaguar XJ
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
08/07/2018
Repair and cost.
Happy with service and cost.

BG
Brandon G.
Franklin, TN
Mercedes-Benz ML350
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/03/2018 Category: Service
Brandon said the business did a great job and he's very happy.
This review was collected via phone interview by Customer Research Inc.

DD
Daniel D.
Franklin, TN
Jaguar XK
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/02/2018 Category: Service
Daniel said they are the best in town.
This review was collected via phone interview by Customer Research Inc.