Overview

Overall Rating 4.91/5Overall Rating 4.91/5Overall Rating 4.91/5Overall Rating 4.91/5rating 4.91

1248 Reviews

ReScore Reviews™ (1)

ReScore
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
Original
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5rating 3.0rating 3.0
99% Would Recommend
Latest Review 3 days ago

Reviews


AR
Amy R.
Franklin, TN
Mercedes-Benz ML350
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/14/2019 Category: Service
Amy said that she had a great experience at the place.
This review was collected via phone interview by Customer Research Inc.

CC
Coty C.
Nolensville, TN
BMW 3 Series
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
06/13/2019 Category: Service
Coty said this business provides good service.
This review was collected via phone interview by Customer Research Inc.

TD
Terry D.
Brentwood, TN
Mercedes-Benz GL-Class
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/13/2019 Category: Service
Terry said he has always liked this business. He stated the staff members are good people, and they provide great service.
This review was collected via phone interview by Customer Research Inc.

NA
NEIL A.
Franklin, TN
Honda Element
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/08/2019
The people and the workmanship
My 2003 Element and I are aging at the same rate. Wurster’s has been excellent at prioritizing what absolutely needs to be done, what can wait a bit, what can be done elsewhere at lesser cost (like a trailer hitch). My husband has Wurster’s review any vehicle he is purchasing. Wurster’s has fair pricing and always reviews the cost and explains the work before proceeding.

EY
EVELYN Y.
Franklin, TN
BMW M3
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/28/2019
BMW M3
Wurster's always does such an amazing job. They are quick, honest, efficient and reasonably priced. They truly know what they are doing, treat each customer with care and kindness and go above and beyond.

We always chose Wurster's !!

LB
Lenier B.
Brentwood, TN
Subaru Forester (Natl)
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/21/2019 Category: Service
Lenier said he knows the family. He would recommend this business for service.
This review was collected via phone interview by Customer Research Inc.

CF
CAROL F.
Franklin, TN
Volvo S80
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/20/2019
Thank you
Great service as always.

RP
RICHARD P.
Spring Hill, TN
BMW Z4
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/19/2019
Nice People
Wish you had a loyalty program, seems like people who only use you guys maybe get 10% off labor. just had my valve gasket replaced 600 labor wow

JT
JENNIFER T.
Nashville, TN
BMW 3 Series
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/15/2019
The best!
Mike Wurster and his team are wonderful. They are professional, friendly and efficient. They always take time to make sure I understand the repair or maintenance needed, and aways have the necessary parts. I drive an older BMW and I appreciate the thoughtful consideration and quality workmanship of Mike's team which has kept my old car in top condition. This garage is far away from my house but absolutely worth the drive.

BS
Ben S.
Brentwood, TN
Honda Civic Coupe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/14/2019 Category: Service
Ben said staff provided accurate, timely service for a reasonable price.
This review was collected via phone interview by Customer Research Inc.

PD
PHRONSIE D.
Brentwood, TN
Volvo XC70
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/13/2019
The people
Love how nice and professional the employees are all the time!

BH
Brandon H.
Franklin, TN
Mercedes-Benz GL-Class
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/09/2019 Category: Service
Brandon said overall they did a great job.
This review was collected via phone interview by Customer Research Inc.

EM
ERIN M.
Franklin, TN
Audi Q5
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/08/2019
Great service
Great service! I felt very comfortable and the service was last minute and same day!

LJ
Liz J.
Franklin, TN
Volkswagen Beetle
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/02/2019 Category: Service
Liz said the business did a good job.
This review was collected via phone interview by Customer Research Inc.

BP
BEVERLY P.
Columbia, TN
Mercedes-Benz E320
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/25/2019
Knoledgeable about every detail.
I am treated with respect and very helped in taking the greatest care of my old car.

JA
JAMIE A.
Franklin, TN
INFINITI QX56
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/22/2019
The best service!
Thank you for your wonderful customer service! You all have been such a pleasure to work with. You have always been able to get our cars in for service quickly and resolved the problem. We so appreciate you always looking for ways to save us money and we were actually charged less than the original quote. We appreciate you!

JJ
Josh J.
Nashville, TN
MG MGB
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/12/2019 Category: Service
Josh said the business did a great job and he has a older vehicle that the mechanic takes care of for him.
This review was collected via phone interview by Customer Research Inc.

JS
Jim S.
Franklin, TN
Mercedes-Benz E-Class
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/12/2019 Category: Service
Jim said they have always been good and he always enjoys working with them.
This review was collected via phone interview by Customer Research Inc.

RB
Rod B.
Franklin, TN
Subaru Tribeca
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/12/2019 Category: Service
Rod said this business had staff that was honest and that hopefully, they did what they said they would do.
This review was collected via phone interview by Customer Research Inc.

PR
PAUL R.
Brentwood, TN
Mercedes-Benz CLK-Class
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
04/11/2019
Terrible waiting room
This company does very good work and are nice folks. However their waiting room is real funky and not worthy of the clientele they serve. The couches are cheap, dirty and the coffee is cheap. How can they expect folks who bring in their $100-150k cars to be serviced to be comfortable waiting there? To me, it shows disrespect for their clients or just indifference. Granted, most customers don't wait, but certainly wouldn't want to wait if they had to. Dress up, clean & modernize your waiting room and you'll be treated with increased respect and credence as the mechanics you ascribe to be. STILL a good company I would recommend.