ReScore Reviews™ (1)
A few days later I picked up my car and on the way home I could see the car was not fixed. I took it back into Wurster’s and this time the problem was diagnosed as a $9,000 transmission problem.
My problem is: 1) someone
Misdiagnosed the problem 2) I was charged $1,500 because of the mistake 3) I was refused a rebate, or partial rebate, on the bad diagnosis 4) if I had known the total bill would be $10,500—-I would have
sold the car, which I did later. So.....I lost $1,500 on a partial, incomplete, misdiagnosis. I bought a new car, but made sure Wurster’s would not touch my new car.
Mr. Newell, I am sorry you are disapointed with Wurster's Foreign Car Repair, Inc. The replacement of the brake rotors would not cause your brakes to grind, we suggest you take your vehicle back to the auto repair shop that replaced your front brake pads with aftermarket parts and put factory brake pads on and this would stop the noise you are hearing. We hope to service your vehicle in future. We do appreciate your business.
Since August of this year we have made several repairs to this vehicle all of which were related to the age and mileage as well as performed a routine maintenance service. With the vehicle being 14 years old and having 112,000 miles these types of repairs are to be expected. On the last visit the car came in having smoke in the engine compartment and leaking oil. We diagnosed it as needing replacement of spark plug tube seals and quoted a price which is $100 less than what the dealer charges for this same repair and did not charge the customer for the time spent diagnosing the problem. We always strive to provide excellent service with reasonable prices. In fact we have not increased our labor rates since 2009.