ReScore Reviews™ (1)
A few days later I picked up my car and on the way home I could see the car was not fixed. I took it back into Wurster’s and this time the problem was diagnosed as a $9,000 transmission problem.
My problem is: 1) someone
Misdiagnosed the problem 2) I was charged $1,500 because of the mistake 3) I was refused a rebate, or partial rebate, on the bad diagnosis 4) if I had known the total bill would be $10,500—-I would have
sold the car, which I did later. So.....I lost $1,500 on a partial, incomplete, misdiagnosis. I bought a new car, but made sure Wurster’s would not touch my new car.
Thank you for your feedback. We're sorry to hear that you're experience with us did not meet your expectations. We strive to provide the best quality service possible and as quickly as is possible. Unfortunately, due to the nature of some auto repairs occuring unexpectedly, your vehicle was not on our schedule when we received it at 5:00pm on Tuesday Sept 9 following Labor Day when our business had been closed. Therefore, we had to work your vehicle into an already heavily scheduled week. While our priority is quality work, we also know how important it is to get your vehicle back to you as soon as is possible. Our records indicate that the work was completed on your vehicle the following Tuesday Sept 11. We're disappointed to know your experience was not what you had anticipated in this regard and hope that you might understand the circumstances in this case and be willing to give us the opportunity to earn your business in the future. Your input is valuable to us, and you can be confident that we will always do our best for you.
A week later we are scheduling the car going in and our fear is we are going to have to pay for labor that was done last week. Very disheartening service!
Mr. Newell, I am sorry you are disapointed with Wurster's Foreign Car Repair, Inc. The replacement of the brake rotors would not cause your brakes to grind, we suggest you take your vehicle back to the auto repair shop that replaced your front brake pads with aftermarket parts and put factory brake pads on and this would stop the noise you are hearing. We hope to service your vehicle in future. We do appreciate your business.
Since August of this year we have made several repairs to this vehicle all of which were related to the age and mileage as well as performed a routine maintenance service. With the vehicle being 14 years old and having 112,000 miles these types of repairs are to be expected. On the last visit the car came in having smoke in the engine compartment and leaking oil. We diagnosed it as needing replacement of spark plug tube seals and quoted a price which is $100 less than what the dealer charges for this same repair and did not charge the customer for the time spent diagnosing the problem. We always strive to provide excellent service with reasonable prices. In fact we have not increased our labor rates since 2009.