ReScore Reviews™ (1)
A week later we are scheduling the car going in and our fear is we are going to have to pay for labor that was done last week. Very disheartening service!
It is our goal to provide the best possible customer service to all our clients, and therefore we take your opinion very seriously. Your vehicle was presented to us with the request for a general inspection. We were advised by your son that this was following a front end impact accident where the vehicle was totaled by the insurance company and you decided to keep the car and had already performed some repairs. We performed the general inspection which revealed remaining repairs that we felt were necessary. When we are requested to perform a general inspection it is our duty to provide a thorough report of the condition of the vehicle as well as any and all repiars needed. With that report, we also provide clear itemized estimates for repairs. We feel it is only fair to the customer to include estimates for the recommended repairs (whether we perform the work or not) in order to provide the most comprehensive report possible. We even provided pictures in an effort to best explain the findings of the inspection. We charged only a half hour of labor (our minimum service charge for any diagnostic) at a rate which is actually below comparable rates in our area. We treat every customer the way we'd want to be treated with respect and integrity which to us includes never using hard sell tactics. There is simply no necessity and no place in our company for that type of buiness conduct. Again, your experience and opinion is very important to us, and I welcome you to contact me to discuss this matter further in the hopes of finding a positive resolve.