Overview

Overall Rating 4.91/5Overall Rating 4.91/5Overall Rating 4.91/5Overall Rating 4.91/5rating 4.91
4.9

( 1303 Reviews )

ReScore Reviews™ (1)

ReScore
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
Original
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5rating 3.0rating 3.0
99% Would Recommend
Latest Review about 22 hours ago

Reviews


DK
David K.
Nolensville, TN
Ford F-150
Verified Customer
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
09/13/2018 Category: Service
David said vehicle was towed in on a Tuesday, and was not finished until the following Friday. He would not recommend the business because of the time it took to service his vehicle.
This review was collected via phone interview by Customer Research Inc.
Mike W., President from Wurster's Foreign Car Repair Inc responded on 09/17/2018

Mr. Kaiser,
Thank you for your feedback. We're sorry to hear that you're experience with us did not meet your expectations. We strive to provide the best quality service possible and as quickly as is possible. Unfortunately, due to the nature of some auto repairs occuring unexpectedly, your vehicle was not on our schedule when we received it at 5:00pm on Tuesday Sept 9 following Labor Day when our business had been closed. Therefore, we had to work your vehicle into an already heavily scheduled week. While our priority is quality work, we also know how important it is to get your vehicle back to you as soon as is possible. Our records indicate that the work was completed on your vehicle the following Tuesday Sept 11. We're disappointed to know your experience was not what you had anticipated in this regard and hope that you might understand the circumstances in this case and be willing to give us the opportunity to earn your business in the future. Your input is valuable to us, and you can be confident that we will always do our best for you.

Mike Wurster
President
615-790-3180

MP
Michael P.
Spring Hill, TN
Audi A6
Verified Customer
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
09/20/2014 Category: Service
Michael said this business does a great job and they are very nice, however, his radio is stuck because the key for it no longer works after the repairs were completed. The wires are not all completely reconnected and a fuse needs to be replaced. He waited an additional 2 days for them to start the repairs due to being short staffed.
This review was collected via phone interview by Customer Research Inc.

RD
Rodger D.
Duck River, TN
Verified Customer
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
04/22/2014 Category: Service
Rodger said this business is expensive. They wanted three times the amount of money for a part he needed. He could get it cheaper from another business. The mechanic ruined a chrome part on his bumper. He would not recommend them to others but chose not to elaborate on the reason.
This review was collected via phone interview by Customer Research Inc.