Overview

Overall Rating 4.78/5Overall Rating 4.78/5Overall Rating 4.78/5Overall Rating 4.78/5rating 4.78
4.8

( 482 Reviews )

ReScore Reviews™ (7)

ReScore
Overall Rating 4.85714/5Overall Rating 4.85714/5Overall Rating 4.85714/5Overall Rating 4.85714/5rating 4.85714
Original
Overall Rating 2.28571/5Overall Rating 2.28571/5rating 2.28571rating 2.28571rating 2.28571
97% Would Recommend
100% Business Response
Latest Review 4 days ago

Reviews


BJ
Brian J.
Mount Pleasant, TN
2019 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/14/2019 Category: Service
Great customer service
Shap always makes sure I am taken care of. He goes above and beyond to ensure you know what's going on, and if he doesnt know how to answer a question, he has the integrity to say he doesnt know and to find out for you instead of bold face lying to you. Thank you Shap for always being honest.
CHRIS M. from Hyundai Of Columbia responded on 11/15/2019

Hi Brian,

I just wanted to say thank you for taking time out of your day to respond to our customer service survey and we appreciate your business, we here at Hyundai of Columbia take pride in making sure all of our customers have a great experience, thank you again for your response and please call if you need anything.

Chris Miller
Service Manager


SO
Sandra O.
Columbia, TN
2017 Hyundai Santa Fe Sport
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/02/2019 Category: Service
Service
Excellent people in service department.very courteous and and got me in and out fast.went over everything in detail.thanks
CHRIS M. from Hyundai Of Columbia responded on 11/02/2019

Hi Sandra,

I just wanted to say thank you for taking time out of your day to respond to our customer service survey and we appreciate your business, we here at Hyundai of Columbia take pride in making sure all of our customers have a great experience, thank you again for your response and please call if you need anything.

Chris Miller
Service Manager


FW
Fontain W.
Columbia, TN
2019 Hyundai Santa Fe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/01/2019 Category: Service
Satisfied
Always friendly and Professional.
CHRIS M. from Hyundai Of Columbia responded on 11/02/2019

Hi Fontain,

I just wanted to say thank you for taking time out of your day to respond to our customer service survey and we appreciate your business, we here at Hyundai of Columbia take pride in making sure all of our customers have a great experience, thank you again for your response and please call if you need anything.

Chris Miller
Service Manager


JM
Joyce M.
Spring Hill, TN
2019 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/01/2019 Category: Service
!!!!!
Great customer service!
CHRIS M. from Hyundai Of Columbia responded on 11/02/2019

Hi Joyce,

I just wanted to say thank you for taking time out of your day to respond to our customer service survey and we appreciate your business, we here at Hyundai of Columbia take pride in making sure all of our customers have a great experience, thank you again for your response and please call if you need anything.

Chris Miller
Service Manager


RL
Robin L.
Columbia, TN
2014 Hyundai Santa Fe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/01/2019 Category: Service
Great service
My treatment and service was like a commercial. Chris Miller went out of his way to make sure my Hyundai drove like new. My hat is off to the service center for a job well done !
CHRIS M. from Hyundai Of Columbia responded on 11/02/2019

Hi Ricky,

I just wanted to say thank you for taking time out of your day to respond to our customer service survey and we appreciate your business, we here at Hyundai of Columbia take pride in making sure all of our customers have a great experience, thank you again for your response and please call if you need anything.

Chris Miller
Service Manager


Verified Customer
Columbia, TN
2019 Hyundai Kona
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/31/2019 Category: Service
Timely Service
Seldom have to wait very long for change and rotation.
CHRIS M. from Hyundai Of Columbia responded on 11/02/2019

Hi,

I just wanted to say thank you for taking time out of your day to respond to our customer service survey and we appreciate your business, we here at Hyundai of Columbia take pride in making sure all of our customers have a great experience, thank you again for your response and please call if you need anything.

Chris Miller
Service Manager


MM
Mary M.
Dickson, TN
2018 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/29/2019 Category: Service
So affordable
I had three small issues addressed and my bill was much less than expected. And it only took an hour .
CHRIS M. from Hyundai Of Columbia responded on 10/30/2019

Hi Mary,

I just wanted to say thank you for taking time out of your day to respond to our customer service survey and we appreciate your business, we here at Hyundai of Columbia take pride in making sure all of our customers have a great experience, thank you again for your response and please call if you need anything.

Chris Miller
Service Manager


GM
Gino M.
Spring Hill, TN
2013 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/26/2019 Category: Service
Service to my Sonata
Chris Miller absolutely addressed every issue I had with my service experience. He was professional and made it so my next service issue I will be back! Thanks Chris and your great crew!

Overall Rating 1/5rating 1rating 1rating 1rating 1
10/26/2019 Category: Service
Bad Battery
5 days for a bad battery
CHRIS M. from Hyundai Of Columbia responded on 10/29/2019

Hi Gino, 

Im sorry to hear about your previous experience, I will be in contact with you within the next day or so, thank you and talk to you soon.

Chris Miller
Service Manager

CHRIS M. from Hyundai Of Columbia responded on 11/02/2019

Hi Gino,

Thank you for giving me the opportunity to work with you, Hope you have a great day, thanks

Chris Miller
Service Manager
Hyundai of Columbia 


PH
Patricia H.
Centerville, TN
2019 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/22/2019 Category: Service
Fast Friendly service
I appreciate the courtesy and respect the dealership provides to me. It was so nice for the person who sold me my car, that he came to the waiting area greet me and again thank me for buying for them.
CHRIS M. from Hyundai Of Columbia responded on 10/22/2019

Hi Patricia,

I just wanted to say thank you for taking time out of your day to respond to our customer service survey and we appreciate your business, we here at Hyundai of Columbia take pride in making sure all of our customers have a great experience, thank you again for your response and please call if you need anything.

Chris Miller
Service Manager


RL
Robin L.
Columbia, TN
2014 Hyundai Santa Fe
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
10/21/2019 Category: Service
If you would test drive a vehicle you would know if something is still wrong
Not happy with this service this time
CHRIS M. from Hyundai Of Columbia responded on 10/22/2019

Hi Robin, 

I am sorry to hear about your previous experience, I will be reaching out to you to discuss your concern. We want everyone to be completely satisfied with their service. Thank you for responding and look forward to speaking with you.

Chris Miller
Service Manager
Hyundai of Columbia


Verified Customer
Columbia, TN
2019 Hyundai Santa Fe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/19/2019 Category: Service
5 stars
Easy and courteous. Took very good care of me and my car.
CHRIS M. from Hyundai Of Columbia responded on 10/21/2019

Hi,

I just wanted to say thank you for taking time out of your day to respond to our customer service survey and we appreciate your business, we here at Hyundai of Columbia take pride in making sure all of our customers have a great experience, thank you again for your response and please call if you need anything.

Chris Miller
Service Manager


CB
Caleb B.
Spring Hill, TN
2017 Hyundai Santa Fe Sport
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/15/2019 Category: Service
I always fell like my car is getting good service
I had my car serviced and new wiper blades installed. Always fell my car is well looked after and all or any issues are taken care of. Did not have to wait long.
CHRIS M. from Hyundai Of Columbia responded on 10/18/2019

Hi Caleb,

I just wanted to say thank you for taking time out of your day to respond to our customer service survey and we appreciate your business, we here at Hyundai of Columbia take pride in making sure all of our customers have a great experience, thank you again for your response and please call if you need anything.

Chris Miller
Service Manager


Verified Customer
Thompson'S Station, TN
2015 Hyundai Santa Fe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/13/2019 Category: Service
Excellent Service
Love the down home feel. They didn’t give me a run around. They stay busy and there’s a reason for that so they got me out as quick as they could keeping with quality. These folks are genuine too. Prices are competitive and there’s no getting services you don’t need. Straight to the point and I like that.
CHRIS M. from Hyundai Of Columbia responded on 10/15/2019

Hi,

I just wanted to say thank you for taking time out of your day to respond to our customer service survey and we appreciate your business, we here at Hyundai of Columbia take pride in making sure all of our customers have a great experience, thank you again for your response and please call if you need anything.

Chris Miller
Service Manager


MH
Monya H.
Columbia, TN
2015 Hyundai Sonata Hybrid
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/07/2019 Category: Service
As always, great service
Same great service!
CHRIS M. from Hyundai Of Columbia responded on 10/07/2019

Hi Monya,

I just wanted to say thank you for taking time out of your day to respond to our customer service survey and we appreciate your business, we here at Hyundai of Columbia take pride in making sure all of our customers have a great experience, thank you again for your response and please call if you need anything.

Chris Miller
Service Manager


MR
Melissa R.
College Grove, TN
2018 Hyundai Santa Fe Sport
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/04/2019 Category: Service
best service
got in got out in 30 minutes! happy will return again
CHRIS M. from Hyundai Of Columbia responded on 10/07/2019

Hi Melissa,

I just wanted to say thank you for taking time out of your day to respond to our customer service survey and we appreciate your business, we here at Hyundai of Columbia take pride in making sure all of our customers have a great experience, thank you again for your response and please call if you need anything.

Chris Miller
Service Manager


Verified Customer
Spring Hill, TN
2011 Hyundai Tucson
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
10/04/2019 Category: Service
Comfortable
Ok
Stacy S., DPSM from Hyundai Of Columbia responded on 10/06/2019

Thank you for making the time to fill out the survey and share your experience. A manager will reach out to you shortly.


MF
Marc F.
Spring Hill, TN
2012 Hyundai Genesis
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/30/2019 Category: Service
Oil change
No malarkey service managers. Oil change performed to standard. Very solid workmanship
CHRIS M. from Hyundai Of Columbia responded on 09/30/2019

Hi Marc,

I just wanted to say thank you for taking time out of your day to respond to our customer service survey and we appreciate your business, we here at Hyundai of Columbia take pride in making sure all of our customers have a great experience, thank you again for your response and please call if you need anything.

Chris Miller
Service Manager


FS
Frank S.
Culleoka, TN
2014 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/30/2019 Category: Service
Excellent
Excellent service
CHRIS M. from Hyundai Of Columbia responded on 09/30/2019

Hi Frank,

I just wanted to say thank you for taking time out of your day to respond to our customer service survey and we appreciate your business, we here at Hyundai of Columbia take pride in making sure all of our customers have a great experience, thank you again for your response and please call if you need anything.

Chris Miller
Service Manager


BM
Betty M.
Spring Hill, TN
2013 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/26/2019 Category: Service
dont know what this means
I was unaware of any warranty on the car, but the agent who helped me found that warranty was still in order, saving me several dollar on waned repair.
CHRIS M. from Hyundai Of Columbia responded on 09/26/2019

Hi Betty,

I just wanted to say thank you for taking time out of your day to respond to our customer service survey and we appreciate your business, we here at Hyundai of Columbia take pride in making sure all of our customers have a great experience, thank you again for your response and please call if you need anything.

Chris Miller
Service Manager


EW
Eric W.
Spring Hill, TN
2015 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/24/2019 Category: Service
Service Department
Brought my car in Saturday for tires, they did great! Always have a great experience with Hyundai of Columbia
CHRIS M. from Hyundai Of Columbia responded on 09/26/2019

Hi Eric,

I just wanted to say thank you for taking time out of your day to respond to our customer service survey and we appreciate your business, we here at Hyundai of Columbia take pride in making sure all of our customers have a great experience, thank you again for your response and please call if you need anything.

Chris Miller
Service Manager