Overview

Overall Rating 4.75/5Overall Rating 4.75/5Overall Rating 4.75/5Overall Rating 4.75/5rating 4.75

346 Reviews

ReScore Reviews™ (5)

ReScore
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5rating 4.8
Original
Overall Rating 2.8/5Overall Rating 2.8/5rating 2.8rating 2.8rating 2.8
97% Would Recommend
100% Business Response
Latest Review 5 days ago

Reviews


Verified Customer
Columbia, TN
2017 Hyundai Santa Fe S
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/14/2019 Category: Service
Quick
They are always able to get me in for an oil change even without an appointment.
CHRIS M. from Hyundai Of Columbia responded on 03/18/2019

Hi,

Thank you for your response and we appreciate your business, we look forward to providing with great service to you in the future


Verified Customer
Lawrenceburg, TN
2015 Hyundai Veloster
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
03/07/2019 Category: Service
Great service!
Clean amenities and great, friendly service!
CHRIS M. from Hyundai Of Columbia responded on 03/18/2019

Hi, 

I wanted to thank you for sending in your response, we greatly appreciate your business and look forward to providing you and your vehicle great service in the future


Chris Miller
Service Manager 


RK
Rachael K.
Franklin, TN
2018 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/07/2019 Category: Service
Worth the drive
I live in downtown franklin and even though There is a Hyundai dealer closer, the service is so outstanding it’s worth the drive. Not only did they follow through with having my car ready on time, but they were kind and professional entire time I was there.
CHRIS M. from Hyundai Of Columbia responded on 03/07/2019

Hi Rachael, 

I would like to thank you for taking time and sending in your review, I am glad to here about your experience here and look forward to providing great customer service for you and your vehicle needs in the future. 

Chris Miller
Service Manager


EL
Ernest L.
Franklin, TN
2018 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/05/2019 Category: Service
Personal touch service dept.
Service dept personnel are great, fast and more than helpful in getting you and your car completely serviced in the shortest possible time.
CHRIS M. from Hyundai Of Columbia responded on 03/06/2019

Hi Ernest, 

I would like to thank you for responding to our reviews, we strive to take care of our customers and look forward to providing great service to your vehicle needs in the future, thank you again and have a great day

Chris Miller
Service Manager


MH
Monya H.
Columbia, TN
2015 Hyundai Sonata Hyb
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/04/2019 Category: Service
Great service, as always
Always have a great experience!
CHRIS M. from Hyundai Of Columbia responded on 03/06/2019

Hi Monya,

I would like to thank you for responding to our reviews, we strive to take care of our customers and look forward to providing great service to your vehicle needs in the future, thank you again and have a great day

Chris Miller
Service Manager


DB
David B.
Columbia, TN
2007 Hyundai Santa Fe
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
03/04/2019 Category: Service
Great servive
Price and service
CHRIS M. from Hyundai Of Columbia responded on 03/06/2019

Hi David,

I would like to thank you for responding to our reviews, we strive to take care of our customers and look forward to providing great service to your vehicle needs in the future, thank you again and have a great day

Chris Miller
Service Manager


FM
Felicia M.
Chapel Hill, TN
2013 Hyundai Elantra Gt
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/04/2019 Category: Service
Service
Always courteous and efficient.
CHRIS M. from Hyundai Of Columbia responded on 03/06/2019

Hi Felicia,
I would like to thank you for responding to our reviews, we strive to take care of our customers and look forward to providing great service to your vehicle needs in the future, thank you again and have a great day

Chris Miller
Service Manager


NC
Nannie C.
Thompsons Station, TN
2017 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/03/2019 Category: Service
Car repair
My guy was so nice and was very informed in what he was doing.
So helpful and willing to go that extra mile
Thank you
CHRIS M. from Hyundai Of Columbia responded on 03/06/2019

Hi Nannie,

I would like to thank you for responding to our reviews, we strive to take care of our customers and look forward to providing great service to your vehicle needs in the future, thank you again and have a great day

Chris Miller
Service Manager


Verified Customer
Columbia, TN
2017 Hyundai Tucson
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
03/03/2019 Category: Service
Friendly customer care and clean facility
Great service
CHRIS M. from Hyundai Of Columbia responded on 03/06/2019

Hi,

I would like to thank you for responding to our reviews, we strive to take care of our customers and look forward to providing great service to your vehicle needs in the future, thank you again and have a great day

Chris Miller
Service Manager


JD
Juan D.
Mount Pleasant, TN
2018 Hyundai Accent
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/02/2019 Category: Service
Service division
Awesome!
CHRIS M. from Hyundai Of Columbia responded on 03/06/2019

Hi Juan,

I would like to thank you for responding to our reviews, we strive to take care of our customers and look forward to providing great service to your vehicle needs in the future, thank you again and have a great day

Chris Miller
Service Manager


EW
Eric W.
Spring Hill, TN
2015 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/01/2019 Category: Service
Excellent Service
Bill treated me with the utmost respect, great customer service, service department is excellent as well if I am ever in need of another Hyundai will definitely come back
CHRIS M. from Hyundai Of Columbia responded on 03/06/2019

Hi Eric, 

I would like to thank you for responding to our reviews, we strive to take care of our customers and look forward to providing great service to your vehicle needs in the future, thank you again and have a great day

Chris Miller
Service Manager


HT
Harold T.
Lawrenceburg, TN
2011 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/01/2019 Category: Service
Harry
they do what they say they will
CHRIS M. from Hyundai Of Columbia responded on 03/06/2019

Hi Harry,

I would like to thank you for responding to our reviews, we strive to take care of our customers and look forward to providing great service to your vehicle needs in the future, thank you again and have a great day

Chris Miller
Service Manager


WH
William H.
Spring Hill, TN
2018 Hyundai Santa Fe S
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/28/2019 Category: Service
Customer service is top notch.
Anything I need is tAken care of in a swift manner.
CHRIS M. from Hyundai Of Columbia responded on 03/06/2019

Hi William, 

I wanted to thank you for taking time and sending in your review, we at Hyundai of Columbia look forward to providing you with great customer service in the future as well, if there is anything we can help you with please give us a call anytime


CD
Cathy D.
Ethridge, TN
2018 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/28/2019 Category: Service
Cathy Daniel
The service rep was very nice and helpful. Only thing they didn’t do this time was give it a wash
CHRIS M. from Hyundai Of Columbia responded on 03/07/2019

Hi Cathy,

I wanted to thank you for sending in your review, We at Hyundai of Columbia strive to make sure our customers receive all provided services and are completely satisfied, please let me know if I can do anything for you. We appreciate your business and look forward to providing great customer service for you and your vehicle needs in the future.  

Chris Miller
Service Manager


JM
James M.
Thompsons Station, TN
2018 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/13/2019 Category: Service
Great servic
Service department was friendly and efficient.
CHRIS M. from Hyundai Of Columbia responded on 02/18/2019

Hi James,

This is Chris Miller with Hyundai of Columbia and just wanted to tell you thank you for taking time out of your day to respond to our survey. We appreciate your business and strive to make sure you have a great experience each visit, thank you again from Hyundai of Columbia and have a great day.

Chris Miller
Service Manager


LR
Lincoln R.
Shelbyville, TN
2010 Hyundai Genesis
Verified Customer
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
02/12/2019 Category: Service
nothin special
Was very slow , and still waiting on parts to call me back
Stacy S., DPSM from Hyundai Of Columbia responded on 02/13/2019

Thank you for making the time to fill out the survey. We apologize for any inconvenience. A manager will reach out to you shortly.

CHRIS M. from Hyundai Of Columbia responded on 02/18/2019

Hi Mr. Reece,

I just wanted to thank you for your response and taking the time out of your day to fill out the survey, I am sorry to hear about your experience from your previous visit with us and would like to reach out and take care of all concerns you have, please contact me anytime and my office is aways open, thank you again for your business and look forward to serving you in the future.

Chris Miller
Service Manager


Verified Customer
Spring Hill, TN
2015 Hyundai Sonata
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
02/09/2019 Category: Service
Great service needs improvement on scheduling process
Love the place, but it is difficult to schedule time there. It took me two days to get someone to schedule an oil change and computer update.
CHRIS M. from Hyundai Of Columbia responded on 02/13/2019

Hi,

I am sorry to hear that you were having trouble contacting us to performe a scheduled maintenance and update, thank you for your response and it is greatly appreciated, I will be working hard to make sure that does not happen again, we here at Hyundai of Columbia appreciate and want all feedback so all customer concerns can be addressed, again thank you and please callif you need anything.

Chris Miller
Service Manager


Verified Customer
Lewisburg, TN
2017 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/08/2019 Category: Service
Great Service
Great Service
CHRIS M. from Hyundai Of Columbia responded on 02/13/2019

Hi,

I just wanted to say thank you for taking time out of your day to respond to our customer service survey and we appreciate your business, we here at Hyundai of Columbia take pride in making sure all of our customers have a great experience, thank you again for your response and please call if you need anything.

Chris Miller
Service Manager


DB
David B.
Columbia, TN
2007 Hyundai Santa Fe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/04/2019 Category: Service
would recommend Hyundia of Columbia
Service manager was very help full , explained everything they had to do to car. service was great.
CHRIS M. from Hyundai Of Columbia responded on 02/13/2019

Hi David, 

Thank you for your response, I am glad I had a chance to meet you and help, if there is anything i can do for your please do not hesitate to call, again thank you and have a great day

Chris Miller
Service Manger


NC
Natalie C.
Thompson'S Station, TN
2015 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/30/2019 Category: Service
Amazing!
These guys are like a well oiled machine....a very friendly, well oiled machine at that! I've never felt more comfortable around a business. Great group of people!
CHRIS M. from Hyundai Of Columbia responded on 02/13/2019

Hi Natalie,

I just wanted to say thank you for taking time out of your day to respond to our customer service survey and we appreciate your business, we here at Hyundai of Columbia take pride in making sure all of our customers have a great experience, thank you again for your response and please call if you need anything.

Chris Miller
Service Manager