Hyundai of Columbus has a professionally managed Service and Parts Departments open extended hours to accommodate our customers' busy schedules. And as always, Hyundai of Columbus offers competitive pricing for your automotive maintenance needs. Hyundai of Columbus has a professionally managed Service and Parts Departments open extended hours to accommodate our customers' busy schedules. And as always, Hyundai of Columbus offers competitive pricing for your automotive maintenance needs.
It’s honestly my fault for being so trusting and not asking more questions regarding the extended warranty. Manipulation and lack of explanation in the finance room with Gene Allen - I left with a raised price of $6,400(ish) for the unexplained extended warranty and a total of 6 single sheets of paper as my contract was shoved in an envelope and out the door I went. (Still haven’t received my 20 something missing extended warranty pages)
Jakob Sullinger was my salesman and was seemingly a nice guy…until I left my survey feedback of “if I would recommend this dealership” on their survey. Never heard from him again.
I was in contact with Mallorie Trobaugh, Customer Experience Specialist, and in great detail I explained my experience. Several apologies later I was assured an investigation was being done and she requested various names and details about my experience. She gave me her managers contact information as well as the executive. I was also promised a follow up and a particular phone call at 4pm which never occurred. After about a week of empty promises I emailed about the status of this investigation and asking if I need to get legal representation. I didn’t actually get a reply to that email but I did get a phone call and text message from Cross Pohl who is the General Sales Manager of Chrysler Dodge Jeep Ram / Hyundai of Columbus.
I have an actual voicemail from Cross, the most condescending man, saying I was “imagining scenarios” and my email (about this investigation) wasn’t “intersecting with realty” and that they need to update their verbiage as no investigation was actually being done.
So, long story short, the $6,400(ish) has been refunded to my lien holder from the warranty cancellation. I’m still waiting on my missing contract papers and my basket of chocolates that Cross promised me “for my inconvenience”