Hyundai of Cookeville


Overall Rating 4.67/5Overall Rating 4.67/5Overall Rating 4.67/5Overall Rating 4.67/5rating 4.67

612 Reviews

ReScore Reviews™ (17)

ReScore
Overall Rating 4.9411765/5Overall Rating 4.9411765/5Overall Rating 4.9411765/5Overall Rating 4.9411765/5rating 4.9411765
Original
Overall Rating 2.05882/5Overall Rating 2.05882/5rating 2.05882rating 2.05882rating 2.05882
96% Would Recommend
100% Business Response
Latest Review 3 days ago
Verified Customer on 11/17/2017
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"Great service, trouble making appointment."
Every time I call to schedule an appointment for service it is always a hassle waiting on the line for someone to answer the phone in the service department. Once scheduled, the service is great!
Vehicle: 2017 Hyundai Elantra
Category: Service
Service Date: 11/09/2017
Service Type: Maintenance
Review Created: 11/17/2017 08:43 PM
Verified Customer on 11/17/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Service ck ln desk"
Great. Close to Bo’s
Vehicle: 2016 Hyundai Sonata
Category: Service
Service Date: 11/10/2017
Service Type: Maintenance
Review Created: 11/17/2017 07:35 PM
Verified Customer on 11/17/2017
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"VERY COURTEOUS!"
Everyone at Cookeville Hyundai is super nice and courteous.
Vehicle: 2015 Hyundai Veloster
Category: Service
Service Date: 11/10/2017
Service Type: Repair
Review Created: 11/17/2017 06:36 PM
Verified Customer on 11/17/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Always great"
Always nice and always get good service
Vehicle: 2014 Hyundai Elantra
Category: Service
Service Date: 11/09/2017
Service Type: Maintenance
Review Created: 11/17/2017 05:57 PM
Judy R. on 11/16/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Hyundai service"
Service is always done in a timely matter , plus the personnel are always friendly.
Vehicle: 2014 Hyundai Santa Fe S
Category: Service
Service Date: 11/13/2017
Service Type: Maintenance
Review Created: 11/16/2017 07:33 PM
Josh S., Service Manager at Hyundai of Cookeville responded on 11/17/2017

Thank you for taking the time to review us. We appreciate your business and hope to have the opportunity to serve you again.

Josh Street
Service Manager 
Office 931.520.7200 ext. 4755
Mobile 615.582.4495
jstreet@hyundaiofcookeville.com
ALFRED S. on 11/16/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"The service rep.!"
great service
Vehicle: 2017 Hyundai Santa Fe
Category: Service
Service Date: 11/13/2017
Service Type: Repair
Review Created: 11/16/2017 01:18 PM
Josh S., Service Manager at Hyundai of Cookeville responded on 11/17/2017

Thank you for taking the time to review us. We appreciate your business and hope to have the opportunity to serve you again.

Josh Street
Service Manager 
Office 931.520.7200 ext. 4755
Mobile 615.582.4495
jstreet@hyundaiofcookeville.com
Shanna B. on 11/16/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Great service"
The service department is awesome. Went above and beyond
Vehicle: 2013 Hyundai Santa Fe S
Category: Service
Service Date: 11/13/2017
Service Type: Repair
Review Created: 11/16/2017 11:59 AM
Josh S., Service Manager at Hyundai of Cookeville responded on 11/17/2017

Thank you for the feedback and the kind comments. We appreciate your patronage and look to serving you again.

Josh Street
Service Manager 
Office 931.520.7200 ext. 4755
Mobile 615.582.4495
jstreet@hyundaiofcookeville.com
Kelly J. on 11/13/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Great deals"
Always gives us a great price
Vehicle: 2017 Hyundai Santa Fe S
Category: Service
Service Date: 11/07/2017
Service Type: Maintenance
Review Created: 11/13/2017 08:17 AM
Josh S., Service Manager at Hyundai of Cookeville responded on 11/16/2017

Thank you for taking the time to review us. We appreciate your patronage and look forward working with you again.

Josh Street
Service Manager 
Office 931.520.7200 ext. 4755
Mobile 615.582.4495
jstreet@hyundaiofcookeville.com
James D. on 11/11/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Excellent customer service "
Always a friendly greeting and professional service
Vehicle: 2013 Hyundai Santa Fe S
Category: Service
Service Date: 11/03/2017
Service Type: Repair
Review Created: 11/11/2017 09:29 AM
Josh S., Service Manager at Hyundai of Cookeville responded on 11/16/2017

Thank you for the feedback and the comments. It is always a pleasure working with you and look forward to the opportunity to serve you again.

Josh Street
Service Manager 
Office 931.520.7200 ext. 4755
Mobile 615.582.4495
jstreet@hyundaiofcookeville.com
Pamela W. on 11/10/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Great customer service"
The representative at the service counter acknowledged me the moment that I walked in the door. he was friendly and polite.
Vehicle: 2017 Hyundai Elantra
Category: Service
Service Date: 11/01/2017
Service Type: Maintenance
Review Created: 11/10/2017 09:01 AM
Stacy S., DPSM at Hyundai of Cookeville responded on 11/10/2017

Thank you for taking the time to review us and for the kind comments. We appreciate your patronage and hope to have the opportunity to serve you again. Safe travels!

 

Josh Street

 

Josh Street
Service Manager 
Office 931.520.7200 ext. 4755
Mobile 615.582.4495
jstreet@hyundaiofcookeville.com

George F. on 11/08/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Not sure what this means"
Service was prompt, efficient, and courteous personnel.
Vehicle: 2013 Hyundai Santa Fe S
Category: Service
Service Date: 10/27/2017
Service Type: Repair
Review Created: 11/08/2017 11:54 AM
Stacy S., DPSM at Hyundai of Cookeville responded on 11/10/2017

Thank you for taking the time to review us and for the kind comments. We appreciate your patronage and hope to have the opportunity to serve you again.

 

Josh Street

 

Josh Street
Service Manager 
Office 931.520.7200 ext. 4755
Mobile 615.582.4495
jstreet@hyundaiofcookeville.com

Randy S. on 11/06/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Service over and above"
Jeremia and crew kept us informed throughout the day and made sure we were okay. He shuttled us to lunch and later arranged a loaner when things took longer than expected. He also gave us a loaner to take home when work couldn't be completed that day, then he delivered our car 35 miles and picked up the loaner. Excellent service.
Vehicle: 2010 Hyundai Santa Fe
Category: Service
Service Date: 11/01/2017
Service Type: Repair
Review Created: 11/06/2017 04:22 PM
Stacy S., DPSM at Hyundai of Cookeville responded on 11/10/2017

Thank you for taking the time to review us and for the kind comments. We appreciate your patronage and hope to have the opportunity to serve you again.

 

Josh Street

 

Josh Street
Service Manager 
Office 931.520.7200 ext. 4755
Mobile 615.582.4495
jstreet@hyundaiofcookeville.com

Ricky S. on 11/06/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Most satisfied!!!"
I always take my vehicle to this Dealership for service and always satisfied..
Vehicle: 2013 Hyundai Accent
Category: Service
Service Date: 11/01/2017
Service Type: Maintenance
Review Created: 11/06/2017 02:36 PM
Stacy S., DPSM at Hyundai of Cookeville responded on 11/10/2017

Thank you for taking the time to review us and for the kind comments. We appreciate your patronage and hope to have the opportunity to serve you again.
Safe travels!
 

Josh Street

 

Josh Street
Service Manager 
Office 931.520.7200 ext. 4755
Mobile 615.582.4495
jstreet@hyundaiofcookeville.com

VIRGINIA W. on 11/05/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"happy"
friendly
Vehicle: 2017 Hyundai Accent
Category: Service
Service Date: 10/27/2017
Service Type: Maintenance
Review Created: 11/05/2017 05:45 AM
Stacy S., DPSM at Hyundai of Cookeville responded on 11/10/2017

Thank you for taking the time to review us and for the kind comments. We appreciate your patronage and hope to have the opportunity to serve you again. Safe travels.

 

Josh Street

 

Josh Street
Service Manager 
Office 931.520.7200 ext. 4755
Mobile 615.582.4495
jstreet@hyundaiofcookeville.com

John B. on 11/04/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Service Adventure"
Greeted in a professional and friendly manner. Started ahead of time and finished by appointment start time. Didn't try to sell unneeded service or parts. Glad I chose Hyundai of Cookeville for my service needs.
Vehicle: 2016 Hyundai Veloster
Category: Service
Service Date: 10/27/2017
Service Type: Maintenance
Review Created: 11/04/2017 06:03 AM
Josh S., Service Manager at Hyundai of Cookeville responded on 11/04/2017

Thank you for taking the time to review us and for the kind comments. We appreciate your patronage and hope to have the opportunity to serve you again.

 

Josh Street

Josh Street
Service Manager 
Office 931.520.7200 ext. 4755
Mobile 615.582.4495
jstreet@hyundaiofcookeville.com
DONNIE H. on 11/04/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Great service"
In for 7500 mile service. Vehicle was promptly scheduled, Multi-point serviced and we were on our way in less than 1 hour. Very satisfied with the dealership and the employees are very friendly and efficient. No problems.
Vehicle: 2017 Hyundai Santa Fe S
Category: Service
Service Date: 10/31/2017
Service Type: Maintenance
Review Created: 11/04/2017 04:24 AM
Josh S., Service Manager at Hyundai of Cookeville responded on 11/04/2017

Thank you for taking the time to review us and for the kind comments. We appreciate your patronage and hope to have the opportunity to serve you again.

Josh Street
Service Manager 
Office 931.520.7200 ext. 4755
Mobile 615.582.4495
jstreet@hyundaiofcookeville.com
Leslie M. on 11/03/2017
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"Great Service"
Josh and staff are very customer service minded!
Vehicle: 2017 Hyundai Tucson
Category: Service
Service Date: 10/30/2017
Service Type: Maintenance
Review Created: 11/03/2017 06:56 PM
Josh S., Service Manager at Hyundai of Cookeville responded on 11/04/2017

Thank you for the feedback Leslie. We always enjoy it when you visit us and are looking forward to working with you again. If you need anything don't hesitate to contact me.

Josh Street
Service Manager 
Office 931.520.7200 ext. 4755
Mobile 615.582.4495
jstreet@hyundaiofcookeville.com
Alvin C. on 11/03/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"my oil change"
The service personnel are the best! The service was competed in a timely fashion and was through. It is always a joy to go there and see and talk to the people at dealer's.
Vehicle: 2012 Hyundai Genesis
Category: Service
Service Date: 10/31/2017
Service Type: Maintenance
Review Created: 11/03/2017 01:06 PM
Josh S., Service Manager at Hyundai of Cookeville responded on 11/04/2017

Thank you for the feedback. We appreciate your comments and patronage. It's is always a joy working with you two. We look forward to seeing you again.

Josh Street
Service Manager 
Office 931.520.7200 ext. 4755
Mobile 615.582.4495
jstreet@hyundaiofcookeville.com
Mary F. on 11/02/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Service person"
Very congenial young man that works at service counter. He's very efficient and intelligent!
Vehicle: 2013 Hyundai Santa Fe S
Category: Service
Service Date: 10/30/2017
Service Type: Repair
Review Created: 11/02/2017 03:44 PM
Josh S., Service Manager at Hyundai of Cookeville responded on 11/04/2017

Thank you for taking the time to review us. We appreciate your feedback and  the comments. We look forward to working with you again.

Josh Street
Service Manager 
Office 931.520.7200 ext. 4755
Mobile 615.582.4495
jstreet@hyundaiofcookeville.com
Terry G. on 11/02/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Prompt and courteous service"
Excellentv
Vehicle: 2014 Hyundai Sonata
Category: Service
Service Date: 10/26/2017
Service Type: Repair
Review Created: 11/02/2017 10:23 AM
Josh S., Service Manager at Hyundai of Cookeville responded on 11/04/2017

Thank you for taking the time to review us. We appreciate your feedback and look forward to working with you again.

Josh Street
Service Manager 
Office 931.520.7200 ext. 4755
Mobile 615.582.4495
jstreet@hyundaiofcookeville.com
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