ReScore Reviews™ (1)

ReScore
Overall Rating 1.0/5rating 1.0rating 1.0rating 1.0rating 1.0
Original
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5rating 3.0rating 3.0
92% Would Recommend
82% Business Response
Latest Review 9 days ago
Vicente V. on 12/06/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Good people"
👍
Vehicle: 2017 Hyundai Sonata
Category: Service
Service Date: 12/04/2017
Service Type: Repair
Review Created: 12/06/2017 06:51 PM
Alma C., Service and Parts Director at Hyundai of Del Rio responded on 12/07/2017

Dear Vicente,
Thank you for taking time to fill out our survey. We look forward to seeing you on your next visit. Wishing you and your family a Merry Christmas and A Happy New Year.

Alma Carmona
Service and Parts Director
830-422-3900
acarmona@hyundaidelrio.com
Monica C. on 12/03/2017
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"Great customer services"
Great custumer service
Vehicle: 2017 Hyundai Elantra
Category: Service
Service Date: 11/28/2017
Service Type: Maintenance
Review Created: 12/03/2017 06:10 PM
Alma C., Service and Parts Director at Hyundai of Del Rio responded on 12/04/2017

Mrs. Monica,
Thank you for taking the time to fill out our survey.  We look forward to seeing you on your next visit. Wishing you and your family a Merry Christmas and a Happy New Year.

Alma Carmona
Service and Parts Director
830-422-3900
acarmona@hyundaidelrio.com
Thelma M. on 11/30/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Oil change "
They would always get me in... even if I don't have a appointment ...That's wat I like they always take care of me
Vehicle: 2016 Hyundai Sonata
Category: Service
Service Date: 11/27/2017
Service Type: Maintenance
Review Created: 11/30/2017 06:39 AM
Alma C., Service and Parts Director at Hyundai of Del Rio responded on 11/30/2017

Mrs. Thelma,
Thank you for taking the time to fill out our short survey. We appreciate your business and look forward to seeing you on your next visit. Happy holidays to you and your family.

Alma Carmona
Service and Parts Director
830-422-3900
acarmona@hyundaidelrio.com
Verified Customer on 11/29/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Customer service "
Awesome
Vehicle: 2017 Hyundai Tucson
Category: Service
Service Date: 11/27/2017
Service Type: Maintenance
Review Created: 11/29/2017 06:22 PM
Alma C., Service and Parts Director at Hyundai of Del Rio responded on 11/30/2017

Mrs. Angie,
Thank You for your feed back. We look forward to seeing you on your next visit.

Alma Carmona
Service and Parts Director
830-422-3900
acarmona@hyundaidelrio.com
Rob B. on 11/26/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Recall verification "
Top notch customer Service
Vehicle: 2014 Hyundai Sonata
Category: Service
Service Date: 11/21/2017
Service Type: Repair
Review Created: 11/26/2017 07:11 PM
Alma C., Service and Parts Director at Hyundai of Del Rio responded on 11/27/2017

Mr. Rob,
Thank you for taking the time to fill out our short survey.  We appreicate your business.

Alma Carmona
Service and Parts Director
830-422-3900
acarmona@hyundaidelrio.com
Gary D. on 11/26/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Easy appointment schedule. No waiting"
Great service as always
Vehicle: 2017 Hyundai Santa Fe S
Category: Service
Service Date: 11/20/2017
Service Type: Repair
Review Created: 11/26/2017 12:23 PM
Alma C., Service and Parts Director at Hyundai of Del Rio responded on 11/27/2017

Mr.Gary,
We appreciate your business. We look forward to seeing you on your net visit.

Alma Carmona
Service and Parts Director
830-422-3900
acarmona@hyundaidelrio.com
Ted G. on 11/26/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Gave me a loaner car while mine was being repaired - Thank You Very Much"
Service Manager was extremely helpful.
Vehicle: 2016 Hyundai Tucson
Category: Service
Service Date: 11/21/2017
Service Type: Repair
Review Created: 11/26/2017 07:18 AM
Alma C., Service and Parts Director at Hyundai of Del Rio responded on 11/27/2017

Mr. Ted,
Thank you for taking the time to fill out our short survey.  We appreciate your business.

Alma Carmona
Service and Parts Director
830-422-3900
acarmona@hyundaidelrio.com
Alma C. on 11/14/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"awesome"
great service
Vehicle: 2017 Hyundai Elantra
Category: Service
Service Date: 11/10/2017
Service Type: Maintenance
Review Created: 11/14/2017 12:36 PM
Alma C., Service and Parts Director at Hyundai of Del Rio responded on 11/15/2017

Dear Alma,
Thank you for your recent survey. We look forward to seeing you on your next visit.

Alma Carmona
Service and Parts Director
830-422-3900
acarmona@hyundaidelrio.com
EDWARD W. on 11/08/2017
Recommended badge inactive Recommended
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
"It appears that the service personnel either require more training or better attention by management."
My review is below my previous evaluation simply due to the absence of final inspection.
Vehicle: 2016 Hyundai Azera
Category: Service
Service Date: 11/02/2017
Service Type: Maintenance
Review Created: 11/08/2017 02:43 PM
Alma C., Service and Parts Director at Hyundai of Del Rio responded on 11/09/2017

Dear Edward,

Thank you for taking time to write this reivew. We really appreciate your business and feedback about your service experience. We are truly sorry for the problems that occured during your service and if given another chance on your next service, we hope you will try to allow our team regain your trust again.

Alma Carmona
Service and Parts Director
830-422-3900
acarmona@hyundaidelrio.com
Grant B. on 11/08/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"hyundai service"
excellent service in a timely manner
Vehicle: 2017 Hyundai Sonata
Category: Service
Service Date: 11/06/2017
Service Type: Maintenance
Review Created: 11/08/2017 11:28 AM
Alma C., Service and Parts Director at Hyundai of Del Rio responded on 11/09/2017

Dear Grant,
Thank you for taking the time to fill out our short survey.  We look forward to seeing you on your next visit.

Alma Carmona
Service and Parts Director
830-422-3900
acarmona@hyundaidelrio.com
Martin G. on 11/07/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"awesome customer service very polite !!!"
I love this place everyone helps a lot in a certain way !!!
Vehicle: 2016 Hyundai Elantra
Category: Service
Service Date: 11/03/2017
Service Type: Maintenance
Review Created: 11/07/2017 12:45 PM
Alma C., Service and Parts Director at Hyundai of Del Rio responded on 11/07/2017

Dear Mr. Martin,
We appreciate you taking the time to fill out our brief survey. We look forward to seeing you on your next visit.

Alma Carmona
Service and Parts Director
830-422-3900
acarmona@hyundaidelrio.com
Miguel G. on 11/04/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"good"
good attention
Vehicle: 2015 Hyundai Tucson
Category: Service
Service Date: 10/18/2017
Service Type: Repair
Review Created: 11/04/2017 11:14 AM
Alma C., Service and Parts Director at Hyundai of Del Rio responded on 11/06/2017

Dear Miguel,
Thank you for your feedback. We look forward in seeing you on your next visit.

Alma Carmona
Service and Parts Director
830-422-3900
acarmona@hyundaidelrio.com
Hector R. on 10/31/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Small car dealer with great service"
Great service with nice personnel.
Vehicle: 2016 Hyundai Veloster
Category: Service
Service Date: 10/26/2017
Service Type: Repair
Review Created: 10/31/2017 07:03 AM
Alma C., Service and Parts Director at Hyundai of Del Rio responded on 10/31/2017

Dear Mr. Hector,
Thank you for taking the time to fill out the survey.  We look forward to seeing you on your next visit.

Alma Carmona
Service and Parts Director
830-422-3900
acarmona@hyundaidelrio.com
Verified Customer on 10/27/2017
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"Service Department"
Thank you!
Vehicle: 2015 Hyundai Genesis
Category: Service
Service Date: 10/25/2017
Service Type: Maintenance
Review Created: 10/27/2017 08:12 PM
Alma C., Service and Parts Director at Hyundai of Del Rio responded on 10/30/2017

Dear Customer,
We look forward to seeing you on your next vist. Thank you for taking the time to fill out our brief survey.  This helps us to improve our customer service.

Alma Carmona
Service and Parts Director
830-422-3900
acarmona@hyundaidelrio.com
Leslie S. on 10/20/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Easy to get everything done "
Great service
Vehicle: 2016 Hyundai Santa Fe S
Category: Service
Service Date: 10/14/2017
Service Type: Repair
Review Created: 10/20/2017 06:52 PM
Alma C., Service and Parts Director at Hyundai of Del Rio responded on 10/23/2017

Dear Leslie,
Thank you for your recent survey.  We look forward to seeing you on your next visit.

Alma Carmona
Service and Parts Director
830-422-3900
acarmona@hyundaidelrio.com
Sandra H. on 10/18/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Excellent Service "
Did state inspection. Done quickly.
Vehicle: 2013 Hyundai Santa Fe S
Category: Service
Service Date: 10/16/2017
Service Type: Maintenance
Review Created: 10/18/2017 10:40 AM
Alma C., Service and Parts Director at Hyundai of Del Rio responded on 10/18/2017

Mrs. Sandra, 
Thank you for taking the time to take fill out our short survey.  We look forward to seeing you on your next visit. 

Alma Carmona
Service and Parts Director
830-422-3900
acarmona@hyundaidelrio.com
Felicitas C. on 10/15/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Excellent service"
Great customers service
Vehicle: 2017 Hyundai Elantra
Category: Service
Service Date: 10/10/2017
Service Type: Repair
Review Created: 10/15/2017 05:01 PM
Alma C., Service and Parts Director at Hyundai of Del Rio responded on 10/16/2017

Dear Mrs. Customer,
Thank you for answering our brief survey.  We look forward to seeing you on your next service.

Alma Carmona
Service and Parts Director
830-422-3900
acarmona@hyundaidelrio.com
Verified Customer on 10/03/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Great"
Awesome
Vehicle: 2017 Hyundai Sonata
Category: Service
Service Date: 09/29/2017
Service Type: Maintenance
Review Created: 10/03/2017 01:46 PM
Alma C., Service and Parts Director at Hyundai of Del Rio responded on 10/04/2017

Dear Customer,
Thank you for taking the time to fill out the survey. We look forward to seeing you on your next visit.

Alma Carmona
Service and Parts Director
830-422-3900
acarmona@hyundaidelrio.com
Verified Customer on 09/25/2017
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"Nice staff "
I love coming to the dealership for all my service needs, I was getting a recall fixed and it just took a lot longer than what they had planned. They finally gave me a car to use until mine was done.
Vehicle: 2017 Hyundai Santa Fe S
Category: Service
Service Date: 09/20/2017
Service Type: Repair
Review Created: 09/25/2017 07:41 PM
Alma C., Service and Parts Director at Hyundai of Del Rio responded on 09/26/2017

MRS. Customer,
Sorry we did not meet your expections. We look forward to your next visit and hope we can provide you with a 5 start expierence.

Alma Carmona
Service and Parts Director
830-422-3900
acarmona@hyundaidelrio.com
Thelma M. on 09/22/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"I can always take my car in and they work on right there an then "
Yes I would
Vehicle: 2016 Hyundai Sonata
Category: Service
Service Date: 09/20/2017
Service Type: Maintenance
Review Created: 09/22/2017 11:08 AM
Alma C., Service and Parts Director at Hyundai of Del Rio responded on 09/22/2017

Mrs.Thelma
Thank you for taking the time out to fill out the survey. We look forward to seeing you on your next visit.

Alma Carmona
Service and Parts Director
830-422-3900
acarmona@hyundaidelrio.com
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