Overview

Overall Rating 4.65/5Overall Rating 4.65/5Overall Rating 4.65/5Overall Rating 4.65/5rating 4.65

215 Reviews

ReScore Reviews™ (2)

ReScore
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5rating 3.0rating 3.0
Original
Overall Rating 2.5/5Overall Rating 2.5/5rating 2.5rating 2.5rating 2.5
93% Would Recommend
96% Business Response
Latest Review about 5 hours ago

Reviews


Verified Customer
Del Rio, TX
2018 Hyundai Santa Fe S
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/17/2018 Category: Service
Great service department staff
Staff in the service department are always very helpful and try to accommodate your needs!
ALMA C., Service and Parts Director from Hyundai of Del Rio responded on 08/17/2018

Dear Customer 
Thank you allowing us to service your vehicle. We look foward in seeing you on your next service visit.

Alma Carmona
Service and Parts Director
830-422-3900
acarmona@hyundaidelrio.com

IR
Idalia R.
Del Rio, TX
2017 Hyundai Elantra
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/14/2018 Category: Service
Excellent customer service
Friendly staff, fast service work done in a timely manner
ALMA C., Service and Parts Director from Hyundai of Del Rio responded on 08/15/2018

Dear Idalia,
We appreciate your business and look forward to seeing you on your next service visit. Thank you for filling out our brief survey.

Alma Carmona
Service and Parts Director
830-422-3900
acarmona@hyundaidelrio.com

ML
Miguel L.
Del Rio, TX
2017 Hyundai Elantra
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/13/2018 Category: Service
Service
Great service and the willingness to take care of you on a timely manner
ALMA C., Service and Parts Director from Hyundai of Del Rio responded on 08/13/2018

Dear Miguel,
Thank you for allowing us to service your vehicle. We look forward to seeing you on your next service visit.

Alma Carmona
Service and Parts Director
830-422-3900
acarmona@hyundaidelrio.com

TG
Ted G.
Del Rio, TX
2016 Hyundai Tucson
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/11/2018 Category: Service
Threshold Logo Repair
Dennis was extremely helpful.
ALMA C., Service and Parts Director from Hyundai of Del Rio responded on 08/13/2018

Dear Ted,
Thank you for filling out our brief survey. We look forward to seeing you on your next service visit.

Alma Carmona
Service and Parts Director
830-422-3900
acarmona@hyundaidelrio.com

RC
Rosa C.
Del Rio, TX
2016 Hyundai Veloster
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/09/2018 Category: Service
Service
Very great and helpful service
ALMA C., Service and Parts Director from Hyundai of Del Rio responded on 08/10/2018

Dear Rosa,
Thank for filling out our brief survey. We look forward to seeing you on your next service visit.

Alma Carmona
Service and Parts Director
830-422-3900
acarmona@hyundaidelrio.com

Verified Customer
Eagle Pass, TX
2004 Hyundai Santa Fe
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/09/2018 Category: Service
Quality and prompt service as usual. Please obtain an evap smoke machine.
I have been very impressed with the professionalism and the quality of service. I sincerely hope that Del Rio Hyundai will soon acquire a smoke machine for checking and to help with the repair of evap leaks. Thanks to the Del Rio service department, my Santa Fe has been in service for 14 years and still going. Thank you!
ALMA C., Service and Parts Director from Hyundai of Del Rio responded on 08/09/2018

Dear Customer, 
Thank you for allowing us to service your vehicle. We look forward in seeing you on your next visit. We will look into your recommendation.

Alma Carmona
Service and Parts Director
830-422-3900
acarmona@hyundaidelrio.com

JL
John L.
Del Rio, TX
2017 Hyundai Elantra
Verified
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
08/08/2018 Category: Service
Experience
When we shopped and purchased our Elantra we felt like part of "the family." It's more of merely a place of business now.
ALMA C., Service and Parts Director from Hyundai of Del Rio responded on 08/09/2018

Dear John,
I'm sorry we did not provide you with a 5 star experience on this visit.  We really appreciate your business and feedback about your service experience. We are truly sorry for the problems that occured during your service and if given another chance on your next service, we hope you will try to allow our team regain your trust again. I am reaching out to you to see how we can regain your trust.

Alma Carmona
Service and Parts Director
830-422-3900
acarmona@hyundaidelrio.com

A
A.
Del Rio, TX
2017 Hyundai Santa Fe S
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/07/2018 Category: Service
Excellent Service I will definitely return for my SUV next service.
I am very please with the Hyundai service. I will definitely take my SUV to next service. Ana is a great employee she always take good care of my car.
ALMA C., Service and Parts Director from Hyundai of Del Rio responded on 08/07/2018

Dear Customer,
Thank you for allowing us to service your vehicle. We look forward to seeing you on your next service visit.

Alma Carmona
Service and Parts Director
830-422-3900
acarmona@hyundaidelrio.com

Verified Customer
Brackettville, TX
2017 Hyundai Accent
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/04/2018 Category: Service
Friendliness and cleanliness and no pressure
Great place to buy a car or get service done
ALMA C., Service and Parts Director from Hyundai of Del Rio responded on 08/06/2018

Dear Customer,
Thank you for allowing us to service your vehicle. We look forward to seeing you on your next service visit.

Alma Carmona
Service and Parts Director
830-422-3900
acarmona@hyundaidelrio.com

Verified Customer
Eagle Pass, TX
2011 Hyundai Sonata
Verified
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
08/04/2018 Category: Service
Too many days to fix the problem ...
Not good at all
ALMA C., Service and Parts Director from Hyundai of Del Rio responded on 08/06/2018

Dear Customer,
I'm sorry we did not provide you with a 5 star experience on this visit.  We really appreciate your business and feedback about your service experience. We are truly sorry for the problems that occured during your service and if given another chance on your next service, we hope you will try to allow our team regain your trust again. I am reaching out to you to see how we can regain your trust.

Alma Carmona
Service and Parts Director
830-422-3900
acarmona@hyundaidelrio.com

KG
Kaylon G.
Del Rio, TX
2017 Hyundai Tucson
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/28/2018 Category: Service
Del Rio Hyundai
each experience is its own
ALMA C., Service and Parts Director from Hyundai of Del Rio responded on 07/30/2018

Dear Kaylon,
Thank you for filling out our brief survey. We look forward in seeing you on your next service visit.


Alma Carmona
Service and Parts Director
830-422-3900
acarmona@hyundaidelrio.com

LH
Larry H.
Brackettville, TX
2018 Hyundai Santa Fe S
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/24/2018 Category: Service
Great as usual
Excellent service. Still miss the car wash that used to accompany service.
ALMA C., Service and Parts Director from Hyundai of Del Rio responded on 07/24/2018

Dear
Thank you for allowing us to service your vehicle.  I will make sure every time you get it serviced that the wash is done. 

Alma Carmona
Service and Parts Director
830-422-3900
acarmona@hyundaidelrio.com

CA
Christian A.
Del Rio, TX
2017 Hyundai Elantra
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/23/2018 Category: Service
Excellent
Nothing at this moment
ALMA C., Service and Parts Director from Hyundai of Del Rio responded on 07/23/2018

Dear Christian,
Thank you for taking the time to fill out our brief survey. We look forward to seeing you on your next service visit.

Alma Carmona
Service and Parts Director
830-422-3900
acarmona@hyundaidelrio.com

Verified Customer
Uvalde, TX
2010 Hyundai Elantra
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/16/2018 Category: Service
Excellent Experience
I was able to make an appointment easily. I live 70 miles away so need to take travel time into account with my appointments. They were able to diagnose the problem with my car easily and made the repairs. I have a 2010 Elantra that I bought new at the time, and am wanting to see this car through to at least 200,000 miles. I have no doubt that I will be able to do that with the help of the service department at Hyundai Del Rio. Dennis in the service department was extremely helpful to me from the time I called for an appointment to the time I drove off their property. I've been going to local mechanics for a while, but will now be continuing to have my car serviced at the Del Rio Dealers. Thank you.
ALMA C., Service and Parts Director from Hyundai of Del Rio responded on 07/16/2018

Dear Customer,
Thank you for your feed back.  We appreciate your business and look forward to seeing you on your next visit.

Alma Carmona
Service and Parts Director
830-422-3900
acarmona@hyundaidelrio.com

MC
Maribel C.
Del Rio, TX
2017 Hyundai Santa Fe
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/11/2018 Category: Service
Service on my Santa fe
Friend and fast service
ALMA C., Service and Parts Director from Hyundai of Del Rio responded on 07/11/2018

Dear Maribel,
We appreciate your business and look forward to seeing you on your next service visit.

Alma Carmona
Service and Parts Director
830-422-3900
acarmona@hyundaidelrio.com

ER
Emilio R.
Del Rio, TX
2017 Hyundai Santa Fe
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/11/2018 Category: Service
the service is out of this world
speechless
ALMA C., Service and Parts Director from Hyundai of Del Rio responded on 07/11/2018

Dear Emilio,
Thank you for taking the time to fill out our brief survey. We look forward to seeing you on your next service visit.

Alma Carmona
Service and Parts Director
830-422-3900
acarmona@hyundaidelrio.com

Verified Customer
Del Rio, TX
2017 Hyundai Elantra
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/10/2018 Category: Service
Mrs
awesome customer service
ALMA C., Service and Parts Director from Hyundai of Del Rio responded on 07/10/2018

Dear customer,
Thank you for allowing us to service your vehicle.  We look forward to seeing you on your next visit.

Alma Carmona
Service and Parts Director
830-422-3900
acarmona@hyundaidelrio.com

Verified Customer
Del Rio, TX
2017 Hyundai Tucson
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/26/2018 Category: Service
They listen
They listen & take care of the Customer
ALMA C., Service and Parts Director from Hyundai of Del Rio responded on 06/26/2018

Dear Customer,
Thank you for filling out our survey.  We look forward to seeing you on your next service visit. We appreciate your business.

Alma Carmona
Service and Parts Director
830-422-3900
acarmona@hyundaidelrio.com

Verified Customer
Brackettville, TX
2017 Hyundai Accent
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/21/2018 Category: Service
My accent
Fast ,friendly efficient service. The young man who attended me was very informative. He addresed all my concerns and was not vague with his answers. Best experience dealing with him over the other three times I've taken my car in. Although I was satisfied with the service and customer courtesy the other times.
ALMA C., Service and Parts Director from Hyundai of Del Rio responded on 06/22/2018

Dear Customer,
Thank you for allowing us to service your vehicle. We look forward to seeing you on your next service visit.

Alma Carmona
Service and Parts Director
830-422-3900
acarmona@hyundaidelrio.com

GC
Guadalupe C.
Del Rio, TX
2017 Hyundai Elantra
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/18/2018 Category: Service
Immediate service
Great customer service!
ALMA C., Service and Parts Director from Hyundai of Del Rio responded on 06/19/2018

Dear Guadalupe,
Thank you for allowing us to service your vehicle. We look forward to seeing you on your next service visit.

Alma Carmona
Service and Parts Director
830-422-3900
acarmona@hyundaidelrio.com