Overview

Overall Rating 4.62/5Overall Rating 4.62/5Overall Rating 4.62/5Overall Rating 4.62/5rating 4.62

249 Reviews

ReScore Reviews™ (2)

ReScore
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5rating 3.0rating 3.0
Original
Overall Rating 2.5/5Overall Rating 2.5/5rating 2.5rating 2.5rating 2.5
93% Would Recommend
99% Business Response
Latest Review 3 days ago

Reviews


A
A.
Del Rio, TX
2017 Hyundai Santa Fe S
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/15/2019 Category: Service
Excellent Service I will definitely return for my SUV next service.
Excellent Service, I will definite recommend Hyundai services to all of my friends. Iggy was super efficient changing my appointment at the last minute, to help me with an unexpected work appointment that I had, I wish there were more people like her working on any service departments. Thanks Iggy !!!

CR
Christian R.
Del Rio, TX
2017 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/04/2019 Category: Service
The people are professional.
Keep up the good work.

AC
Alma C.
Del Rio, TX
2017 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/01/2019 Category: Service
Mrs
excellant
REINA A., Service Manager from Hyundai of Del Rio responded on 01/02/2019

Thanks for being a loyal customer and for the 5 stars. 

Reina Aranda
Hyundai of Del Rio Service Manager
Office (830) 422-3900 ext 1230
raranda@hyundaidelrio.com

RT
Roberto T.
Del Rio, TX
2017 Hyundai Santa Fe S
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/01/2019 Category: Service
Service
Service staff and mecanics were courteous and helpful.
REINA A., Service Manager from Hyundai of Del Rio responded on 01/02/2019

Happy New Year! Thank you for starting out our year with 5 stars. 

Reina Aranda
Hyundai of Del Rio Service Manager
Office (830) 422-3900 ext 1230
raranda@hyundaidelrio.com

OS
Oscar S.
Del Rio, TX
2016 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/23/2018 Category: Service
The people
Always a pleasure
REINA A., Service Manager from Hyundai of Del Rio responded on 12/27/2018

Thank you Oscar for the great review. Always a pleasure. 

Reina Aranda
Hyundai of Del Rio Service Manager
Office (830) 422-3900 ext 1230
raranda@hyundaidelrio.com

Verified Customer
Eagle Pass, TX
2018 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/22/2018 Category: Service
Great staff
The sales representative we're very polite and willing to help you out make the right choice purchasing the right car.
REINA A., Service Manager from Hyundai of Del Rio responded on 12/27/2018

Thank you for rating us. I am happy you had a great experiance. Thank you for the 5 starts

Reina Aranda
Hyundai of Del Rio Service Manager
Office (830) 422-3900 ext 1230
raranda@hyundaidelrio.com

NW
Nerissa W.
Del Rio, TX
2017 Hyundai Santa Fe S
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
12/15/2018 Category: Service
Friendly staff
Friendly staff
REINA A., Service Manager from Hyundai of Del Rio responded on 12/19/2018

I see we just missed the 5 stars. Give me a call and let me know what we could have done better to earn that fifth star. 

Reina Aranda
Hyundai of Del Rio Service Manager
Office (830) 422-3900 ext 1230
raranda@hyundaidelrio.com

BE
Barbara E.
Uvalde, TX
2010 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/13/2018 Category: Service
Great service
My 2010 Elantra is aging with 123,000+ miles but it is a wonderful vehicle for me and I want it to reach 200,000 miles before I consider another Hyundai. The Del Rio service department is great and is helping me keep this car in excellent running condition. I am a very happy customer and highly recommend this service department. Iggy is extremely knowledgeable and most helpful. Don't hesitate to bring your car here for service. You won't be disappointed.
REINA A., Service Manager from Hyundai of Del Rio responded on 12/19/2018

Thank you for the 5 stars and wonderful comments Barbara. We appreciate you. 

Reina Aranda
Hyundai of Del Rio Service Manager
Office (830) 422-3900 ext 1230
raranda@hyundaidelrio.com

SP
Simon P.
Eagle Pass, TX
2019 Hyundai Accent
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/12/2018 Category: Service
great responseto my concerns
excellent service
REINA A., Service Manager from Hyundai of Del Rio responded on 12/19/2018

We appreciate the feedback. Thanks for trusting us with your vehicle and taking the time to rate us. 

Reina Aranda
Hyundai of Del Rio Service Manager
Office (830) 422-3900 ext 1230
raranda@hyundaidelrio.com

CM
Carl M.
Del Rio, TX
2018 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/12/2018 Category: Service
Great Service
Performed great service in a timely fashion.

Verified Customer
Brackettville, TX
2017 Hyundai Accent
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/05/2018 Category: Service
My car
Courteous and continuous updates. Very pleased with the results
REINA A., Service Manager from Hyundai of Del Rio responded on 12/06/2018

I am so happy you trusted us with the repairs to your Accent. Thank you for the 5 stars. 

Reina Aranda
Hyundai of Del Rio Service Manager
Office (830) 422-3900 ext 1230
raranda@hyundaidelrio.com

OS
Oscar S.
Del Rio, TX
2016 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/01/2018 Category: Service
Service
Excellent team. Always willing and always providing.
REINA A., Service Manager from Hyundai of Del Rio responded on 12/03/2018

Hi Oscar, thank you for taking the time to rate us. We always appreciate the feedback and the 5 stars. 

Reina Aranda
Hyundai of Del Rio Service Manager
Office (830) 422-3900 ext 1230
raranda@hyundaidelrio.com

RM
Rosa M.
Del Rio, TX
2018 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/30/2018 Category: Service
Staff
All the staff is very helpful; esp Paulita in the front and Iggy at the service Dept! Will def keep referring customers
REINA A., Service Manager from Hyundai of Del Rio responded on 12/03/2018

Thank you for the 5 stars Rosa! We appreciate your feedback. 

Reina Aranda
Hyundai of Del Rio Service Manager
Office (830) 422-3900 ext 1230
raranda@hyundaidelrio.com

Verified Customer
Del Rio, TX
2018 Hyundai Sonata
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
11/30/2018 Category: Service
Poor Service
All around poor service on November 2018. An oil change lasted three hours! Not acceptable.
REINA A., Service Manager from Hyundai of Del Rio responded on 12/03/2018

Clearly we failed in providing the customer service you deserve. Please contact me to go over your experience. 

Reina Aranda
Hyundai of Del Rio Service Manager
Office (830) 422-3900 ext 1230
raranda@hyundaidelrio.com

MC
Maribel C.
Del Rio, TX
2017 Hyundai Santa Fe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/27/2018 Category: Service
Service to my vehicle
the service is always fast and friendly customer service
REINA A., Service Manager from Hyundai of Del Rio responded on 11/28/2018

Maribel, thank you for trusting us with your Santa Fe and for the 5 stars. See you for your next maintenance. 

Reina Aranda

Hyundai of Del Rio Service Manager
Office (830) 422-3900 ext 1230
raranda@hyundaidelrio.com

Verified Customer
Del Rio, TX
2018 Hyundai Kona
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/20/2018 Category: Service
Reliable/Trustworthy/Customer Support
Thanks for taking good care of us during our last visit!
REINA A., Service Manager from Hyundai of Del Rio responded on 11/21/2018

We love the 5 stars! Thank you for taking the time to fill out the survey. We appreciate you. 

Reina Aranda
Hyundai of Del Rio Service Manager
Office (830) 422-3900 ext 1230
raranda@hyundaidelrio.com

DG
Diana G.
Eagle Pass, TX
2018 Hyundai Kona
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
11/20/2018 Category: Service
They give us coffee , but not cookies
Great place
REINA A., Service Manager from Hyundai of Del Rio responded on 11/21/2018

Thank you Diana! 

Reina Aranda
Hyundai of Del Rio Service Manager
Office (830) 422-3900 ext 1230
raranda@hyundaidelrio.com

JC
Jose C.
Del Rio, TX
2017 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/17/2018 Category: Service
Extended warranty used
Staff was friendly, helpful and most importantly, honored my extended warranty without giving a hundred questions. Thankfully it was a very minor problem but now I know when I need to use it (if I need to use it) it won’t be an issue.
REINA A., Service Manager from Hyundai of Del Rio responded on 11/21/2018

Thanks for the 5 stars Jose! Thank you for trusting us and letting us service your vehicle.

Reina Aranda
Hyundai of Del Rio Service Manager
Office (830) 422-3900 ext 1230
raranda@hyundaidelrio.com

MC
Maribel C.
Del Rio, TX
2017 Hyundai Santa Fe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/15/2018 Category: Service
Friendly people,
The service is excellent
REINA A., Service Manager from Hyundai of Del Rio responded on 11/21/2018

Thank you for taking the time to answer the survey. We look forward to seeing you again for your next maintenace. 

Reina Aranda
Hyundai of Del Rio Service Manager
Office (830) 422-3900 ext 1230
raranda@hyundaidelrio.com

DA
Diana A.
Del Rio, TX
2017 Hyundai Santa Fe S
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/30/2018 Category: Service
DNA
Very knowledgeable, friendly and helpful.
REINA A., Service Manager from Hyundai of Del Rio responded on 10/30/2018

Diana, thank you for the 5 stars. When our customers leave here happy, that makes us happy

Reina Aranda
Hyundai of Del Rio Service Manager
Office (830) 422-3900 ext 1230
raranda@hyundaidelrio.com