Overview

Overall Rating 4.57/5Overall Rating 4.57/5Overall Rating 4.57/5Overall Rating 4.57/5rating 4.57
4.6

( 306 Reviews )

ReScore Reviews™ (3)

ReScore
Overall Rating 3.3333333/5Overall Rating 3.3333333/5Overall Rating 3.3333333/5rating 3.3333333rating 3.3333333
Original
Overall Rating 2.66667/5Overall Rating 2.66667/5rating 2.66667rating 2.66667rating 2.66667
92% Would Recommend
95% Business Response
Latest Review 13 days ago

Reviews


GV
Greg V.
Del Rio, TX
2011 Hyundai Santa Fe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/04/2019 Category: Service
G visel
A

SA
Samantha A.
Del Rio, TX
2018 Hyundai Elantra
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
10/29/2019 Category: Service
Excellent service
Great staff and overall service that leaves the customer satisfied

HG
Hector G.
Eagle Pass, TX
2018 Hyundai Santa Fe Sport
Verified Customer
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
10/22/2019 Category: Service
)-:
)-:

JD
Jose D.
Del Rio, TX
2017 Hyundai Santa Fe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/15/2019 Category: Service
GREAT
Nos gusta mucho la amabilidad, rapidez y puntualidad que nos atienden.

DG
Diana G.
Eagle Pass, TX
2018 Hyundai Kona
Verified Customer
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
10/11/2019 Category: Service
Needs more work
,?????,

A
A.
Del Rio, TX
2017 Hyundai Santa Fe Sport
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
10/11/2019 Category: Service
Needs customers service training to employees
Customers service training

Verified Customer
Del Rio, TX
2017 Hyundai Santa Fe Sport
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
10/11/2019 Category: Service
I’m still not happy!!!
The reason that I’m not happy is that my click is not working and it seems that no one knows what to do.

Verified Customer
Del Rio, TX
2016 Hyundai Tucson
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
10/10/2019 Category: Service
acceptable
Took a while to get the loaner car.

JM
John M.
Comstock, TX
2019 Hyundai Santa Fe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/10/2019 Category: Service
Friendly
A great group of people

JG
Jose G.
Del Rio, TX
2016 Hyundai Santa Fe Sport
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/07/2019 Category: Service
Del Rio Hyundai
This place is outstanding, workmanship and professionalism to the extream. Excellent service and assistance.

DG
Dennis G.
Eagle Pass, TX
2010 Hyundai Elantra Touring
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/05/2019 Category: Service
The staff.
I showed up without an appointment. They got me in quickly and out fast. Very friendly and helpful staff.

JB
James B.
Del Rio, TX
2018 Hyundai Ioniq Hybrid
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
10/04/2019 Category: Service
MY RESCO
I had great customer service with Reina Aranda every time i visited with her.

Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
10/04/2019 Category: Service
Do what you say you are going to do, or call me ASAP so I will know when i can go pick my vehicle up, that it will be ready.
No one ever called to let me know that the timeline they gave me was changed at least twice, and neither time was I alerted. I might not have made three trips where only the third one let me drive my car away. I live in a small town on the Mexican border. It is three hours to the next Hyundai dealer. I will probably have to go back, but only because there are no other options.
REINA A., Service Manager from Hyundai of Del Rio responded on 10/04/2019

Thank you again for taking the time to come and visit with me. Only by knowing where we failed, can we improve. We look forward to continue to service your vehicle. 

Reina Aranda
Hyundai of Del Rio Service Manager
Office (830) 422-3900 ext 1230
raranda@hyundaidelrio.com

BE
Barbara E.
Uvalde, TX
2010 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/30/2019 Category: Service
Regular Maintenance
I have a 2010 Elantra that is in really great shape due to regular maintenance. I love going to Del Rio Hyundai -- the service is done quickly and the people are so helpful and courteous. You can't make a mistake by taking care of your Hyundai here!
REINA A., Service Manager from Hyundai of Del Rio responded on 10/04/2019

Barbra, thank you for your kind words. Always a pleasure serving you. 

Reina Aranda
Hyundai of Del Rio Service Manager
Office (830) 422-3900 ext 1230
raranda@hyundaidelrio.com

MD
Maria D.
Del Rio, TX
2019 Hyundai Santa Fe
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
09/30/2019 Category: Service
Reina was very helpful and pleasant
Windshield repair done in a timely fashion
REINA A., Service Manager from Hyundai of Del Rio responded on 10/04/2019

Thank you Maria. It seems we missed something since we did not earn that last star. Give me a call and let me know what we could have done better. 

Reina Aranda

Hyundai of Del Rio Service Manager
Office (830) 422-3900 ext 1230
raranda@hyundaidelrio.com

AB
Alfredo B.
Del Rio, TX
2018 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/29/2019 Category: Service
Oil Change
Very courteous
REINA A., Service Manager from Hyundai of Del Rio responded on 10/04/2019

Thank you for the 5 stars, we truly appreciate the feed back. We hope to see you soon. 

Reina Aranda
Hyundai of Del Rio Service Manager
Office (830) 422-3900 ext 1230
raranda@hyundaidelrio.com

AG
Ann G.
Eagle Pass, TX
2017 Hyundai Tucson
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
09/27/2019 Category: Service
Location and accessibility.
Service staff knowledgeable and thorough with service plans.
REINA A., Service Manager from Hyundai of Del Rio responded on 10/04/2019

Hi Ann, thank you for taking time to rate us. It seems we didn't earn that last star. Please call me and let me know what we could have done better. We aim for exeptional customer service. 

Reina Aranda
Hyundai of Del Rio Service Manager
Office (830) 422-3900 ext 1230
raranda@hyundaidelrio.com

SS
Steven S.
Del Rio, TX
2017 Hyundai Santa Fe Sport
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/22/2019 Category: Service
Prompt Service; Always professional; Everyone is always courteous.
Always excellent service
REINA A., Service Manager from Hyundai of Del Rio responded on 10/04/2019

Steven, thank you so much for taking the time to rate us. We appreciate the 5 stars! Thank you for being a loyal customer. 

Reina Aranda
Hyundai of Del Rio Service Manager
Office (830) 422-3900 ext 1230
raranda@hyundaidelrio.com

Verified Customer
Del Rio, TX
2018 Hyundai Tucson
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
09/17/2019 Category: Service
Service
N/A

JG
Juan G.
Eagle Pass, TX
2019 Hyundai Santa Fe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/10/2019 Category: Service
good service
I make an apponment,they where waiting on me and take jus a few hours.

Verified Customer
Del Rio, TX
2018 Hyundai Santa Fe Sport
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
09/06/2019 Category: Service
Technicians
If the technician's would be more careful with customer vehicles