Hyundai of Dothan

Hi Jim. Thanks for taking the time to complete this survey. I'm glad we provided you with an excellent service experience. I'd also like to thank you for the 5 star rating and the positive feedback. I appreciate your business and we look forward to taking care of your Accent again. Thank you. 

Hi Sandra. Thanks for taking the time to complete this survey. I'm glad we provided you with an excellent service experience. I'd also like to thank you for the 5 star rating and the positive feedback. I appreciate your business and we look forward to taking care of your Sonata again. Thank you. 

Hi Nawanna. Thanks for taking the time to complete this survey. I'm glad we provided you with an excellent service experience. I'd also like to thank you for the 5 star rating and the kind words. I appreciate your business and we look forward to taking care of your Sonata again. Thank you!

Hi Shatangi. Thank you for taking the time to complete this survey. I'm sorry to read that we did not provide you with an excellent service experience. I've read through your comments and I'm right there with you on what you've said. I have no excuse to give you, this is unacceptable from my service department and I sincerely apologize. Unfortunately I was never made aware that this was your third visit, you spoke with Michael Welch and never with me, but that's not your fault or the issue here. I agree with you 100% someone letting the air out of your tires sounds a bit ridiculous. I don't know the whole story but it sounds like we didn't do a thorough inspection of your tires and we definitely didn't repair your concerns. I would like to talk with you this week or you can reply to this email. I appreciate your loyal business and I look forward to hearing from you soon. Thank you.  

Hi Johnny. Thanks for taking the time to complete this survey. I'm glad we provided you with an excellent service experience. I'd also like to thank you for the 5 star rating and the positive feedback. I appreciate your business and we look forward to taking care of your Genesis again. Thank you. 

Hi Steve. Thanks for taking the time to complete this survey. I'm glad we provided you with an excellent service experience. I'd also like to thank you for the 5 star rating and the positive feedback. I appreciate your business and we look forward to taking care of your Sonata again. Thank you. 

Hi Dorine. I've read over your comments and I understand how you feel. On the last visit your check engine light was on and the car was running bad. We were able to scan your car's computer to find the cause of those issues. We repaired that issue and gave you a free rental car while we repaired your car, not every dealership can do that. Anytime a car comes to the dealership for repairs under warranty it is our responsibility to verify your concerns and be able to prove the cause. Hyundai does have the best warranty in the business but we have to follow their policies and procedures, we cannot replace parts based off a guess. My technicians have to be duplicate the concern. We have test driven and inspected the brakes several times. The brakes are in great condition and have never made an abnormal noise. You are welcome to come by when the brakes are making a noise, I or my shop foreman will be glad to ride with you. We want to fix your car and help you be happy with the car, we do not want the wheels to fall off. As you may know a 3 star rating on this survey is a failing score, that's not good for me, my employees or the dealership. This survey now makes the third time you have given us a failing score. If you are satisfied with the previous repair and your engine is now running properly please consider a rescore on this survey to 5 stars. If you feel that we haven't or can't provide you with the service experience you expect, you are welcome to visit any other Hyundai dealership, Mitchell Hyundai in Enterprise will be the closest. You are also welcome to reply to this email or call me at 334-699-6416. I appreciate you taking the time to read this. We look forward to hearing from you soon. Thank you. 

Hi. Thanks for taking the time to complete this survey. I'm glad we provided you with an excellent service experience. I'd also like to thank you for the 5 star rating and the positive feedback. I appreciate your business and we look forward to taking care of your Santa Fe again. Thank you. 

Hi. Thanks for taking the time to complete this survey. I'm glad we provided you with an excellent, courteous and professional service experience. I'd also like to thank you for the 5 star rating and the kind words. I appreciate your business and we look forward to taking care of your Elantra again. Thank you. 

Hi Willis. Thanks for taking the time to complete this survey. I'm glad we provided you with an excellent and timely service experience. I'd also like to thank you for the 5 star rating and the positive feedback. I appreciate your business and we look forward to taking care of your Sonata again. Thank you. 

Hi Michael. Thanks for taking the time to complete this survey. I'm glad we provided you with an excellent, timely service experience. I'd also like to thank you for the 5 star rating and the positive feedback. I appreciate your business and we look forward to taking care of your Santa Fe again. Thank you. 

Hi Mary. Thanks for taking the time to complete this survey. I'm glad we provided you with an excellent service experience. I'd also like to thank you for the 5 star rating and the positive feedback. I appreciate your business and we look forward to taking care of your Elantra again. Thank you. 

Hi Jaquay. Thanks for taking the time to complete this survey. I'm glad we provided you with an excellent service experience. I'd also like to thank you for the 5 star rating and the positive feedback. I appreciate your business and we look forward to taking care of your Sonata again. Thank you. 

Hi Tom. Thanks for taking the time to complete this survey. I'm glad Avery has provided you with an excellent service experience. I'll be sure that she gets to read this survey. I'd also like to thank you for the 5 star rating and the kind words. I appreciate your business and we look forward to taking care of your Sonata again. Thank you. 

Hey Miranda. Thanks for taking the time to complete this survey. I'm glad we provided you with an excellent service experience. I'd also like to thank you for the 5 star rating and the kind words. I appreciate your business and we look forward to taking care of your Santa Fe again. Thank you. 

Hi Dana. Thank you so much for taking the time out of your busy day to complete this survey. I'm glad we provided you with an excellent and timely service experience. I'd also like to thank you for the 5 star rating and the kind words. I appreciate your loyal business even if you did purchase a Mercedes Benz. We look forward to taking care of your Tucson again. Thank you. 

Hi Barbara. Thanks for taking the time to complete this survey. I'm glad we provided you with an excellent service experience. I'd also like to thank you for the 5 star rating and the feedback. I appreciate your business and we look forward to taking care of your Sonata again. Thank you. 

Hi William. Thanks for taking the time to complete this survey. I'm glad we provided you with an excellent service experience. I'd also like to thank you for the 5 star rating and the positive feedback. I appreciate your business and we look forward to taking care of your Tucson again. Thank you. 

Hi Lee. Thanks for taking the time to complete this survey. I'm glad we provided you with a great service experience and we we're able to take care of your issue. I'd also like to thank you for the 4 star rating and the positive feedback. I appreciate your business and we look forward to taking care of your Genesis again. Thank you. 

Hi. Thanks for taking the time to complete this survey. I'm glad we provided you with an excellent service experience. I'd also like to thank you for the 5 star rating and the positive feedback. I appreciate your loyal business and we look forward to taking care of your Sonata again. Thank you.