Hyundai of Escondido

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760-294-2300
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Overview

Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5
4.6

(985 Reviews)
5 star
77%
4 star
10%
3 star
5%
2 star
3%
1 star
3%

ReScore Reviews™ (69)

ReScore
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
Original
Overall Rating 2.3/5Overall Rating 2.3/5Overall Rating 2.3/5Overall Rating 2.3/5Overall Rating 2.3/5
89% Would Recommend
100% Business Response
Latest Review 2 days ago

Reviews

JR
Joanna R.
Escondido, CA
2019 Hyundai Kona Electric
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/26/2020 Category: Service
Thank you for the great customer service
Fabulous service
Recommended
GO
Gwen O. from Hyundai of Escondido responded on 10/26/2020

Thank you for your 5 star review! Please come back to see us the next time you need service or repair! 

Thank you, 
Gwen Olivares
Customer Relations
Hyundai of Escondido 

GO
Gwen O. from Hyundai of Escondido responded on 10/27/2020

Thank you for the 5 star review! Please come back to see us the next time you need maintenance or repair! 

Thank you, 
Gwen Olivares
Customer Relations
Hyundai of Escondido 

LC
Laura C.
Escondido, CA
2010 Hyundai Santa Fe
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/26/2020 Category: Service
My new friend Jorge
Jorge in the service department was so welcoming and remembered me when I returned 2 days later. I felt like I was talking with a friend when he was helping me. He explained things in a way I could understand and I felt no pressure to spend money which is huge to me. Thanks Jorge!
Recommended
GO
Gwen O. from Hyundai of Escondido responded on 10/26/2020

Thank you for your 5 star review! Please come back to see us the next time you need service or repair! 

Thank you, 
Gwen Olivares
Customer Relations
Hyundai of Escondido 

MW
Marcia W.
Valley Center, CA
2017 Hyundai Tucson
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/26/2020 Category: Service
Service
Met expectations
Recommended
GO
Gwen O. from Hyundai of Escondido responded on 10/26/2020

Thank your for your 5 star review! Please come back to see us the next time you need any maintenance or repair. 

Thank you, 
Gwen Olivares
Customer Relations
Hyundai of Escondido 

AD
Alfred D.
Escondido, CA
2019 Hyundai Elantra
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/18/2020 Category: Service
Review
Great service
Recommended
GO
Gwen O. from Hyundai of Escondido responded on 10/19/2020

Thank you for the 5 star review! Please come back to see us the next time you need any maintenance or repair. 

Thank you, 
Gwen Olivares
Customer Relations
Hyundai of Escondido 

AS
Alex S.
San Marcos, CA
2014 Hyundai Santa Fe Sport
Verified Customer
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/16/2020 Category: Service
Great service and work!
Very pleasant experience here. Staff was very friendly and did a solid job
Recommended
Original Review
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
10/16/2020 Category: Service
Great service on Recall
Had an engine recall and the service team was polite and very professional!
Recommended
GO
Gwen O. from Hyundai of Escondido responded on 10/17/2020

Good Morning, 

We do apologize for falling short and not earning your 5 star review. Please feel free to contact us with any feedback on how we can improve our service. 

Thank you, 
Gwen Olivares
Customer Relations
Hyundai of Escondido 
(760) 294-2300 

GO
Gwen O. from Hyundai of Escondido responded on 10/26/2020

Thank you for taking the time to re-fill our survey. We are so happy to earn your 5 star review! Please come back to see us any time you need maintenance or repair. 

Thank you, 
Gwen Olivares
Customer Relations
Hyundai of Escondido 

EL
Eunju L.
Escondido, CA
2020 Hyundai Tucson
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/15/2020 Category: Service
Exceptional Service
From Lyft service to car wash, I only had pleasant experience. Would definitely recommend to my friends and family.
Recommended
GO
Gwen O. from Hyundai of Escondido responded on 10/16/2020

Thank you for your 5 star review! Please come back to see us the next time you need any maintenance or repair. 

Thank you, 
Gwen Olivares
Customer Relations
Hyundai of Escondido

Verified Customer
Vista, CA
2020 Hyundai Sonata
Verified Customer
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
10/15/2020 Category: Service
Great customer service
I had a great overall experience. Everything went as smooth as possible and was able to pick up when I was back in town
Recommended
Gwen O. from Hyundai of Escondido responded on 10/15/2020

Good Afternoon, 

We do apologize for falling short and not earning your 5 star review. Please feel free to contact us with any feedback on how we can improve our service. 

Thank you, 
Gwen Olivares
Customer Relations
Hyundai of Escondido 
(760) 294-2300 

DM
Diana M.
Escondido, CA
2020 Hyundai Kona
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/13/2020 Category: Service
service advisor
Mario the service advisor did a wonderful job and kept me advice in every event of my car being worked on. Thanks Mario you are the BEST
Recommended
GO
Gwen O. from Hyundai of Escondido responded on 10/14/2020

Thank you for the 5 star review! Please come back to see us the next time you need maintenance or repair. 

Thank you, 
Gwen Olivares
Customer Relations 
Hyundai of Escondido 

Verified Customer
Escondido, CA
2015 Hyundai Sonata
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/13/2020 Category: Service
Great service!
Jorge is a fish
Recommended
Gwen O. from Hyundai of Escondido responded on 10/13/2020

Thank you for your 5 star review! Please come back to see us when you need any maintenance or repair. 

Thank you, 
Gwen Olivares
Customer Relations
Hyundai of Escondido 

JO
Jacqueline O.
Oceanside, CA
2009 Hyundai Elantra
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/08/2020 Category: Service
Knowledgeable and caring. Work was done on perfect time.
100% satisfied! Will definitely recommend to a friend in need.
Recommended
GO
Gwen O. from Hyundai of Escondido responded on 10/08/2020

Thank you for your 5 star review! Please come back to see us the next time you need any maintenance or repair. 

Thank you, 
Gwen Olivares
Customer Relations
Hyundai of Escondido 

Verified Customer
Oceanside, CA
2013 Hyundai Genesis
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/07/2020 Category: Service
Escondido Hyundai #1
Excellent & friendly service.
Recommended
Gwen O. from Hyundai of Escondido responded on 10/08/2020

Thank you for your 5 star review. Please come back to see up the next time you need maintenance or repair. 

Thank you, 
Gwen Olivares
Customer Relations
Hyundai of Escondido 

MR
Manuel R.
Escondido, CA
2011 Hyundai Sonata Hybrid
Verified Customer
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
10/02/2020 Category: Service
The service
Everything was good
Recommended
GO
Gwen O. from Hyundai of Escondido responded on 10/05/2020

Good Morning, 

We do apologize for falling short and not earning your 5 star review. Please feel free to contact us with any feedback on how we can improve our service. 

Thank you, 
Gwen Olivares
Customer Relations
Hyundai of Escondido 
(760) 294-2300 

RR
Randy R.
Escondido, CA
2020 Hyundai Santa Fe
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/30/2020 Category: Service
Great service
I arrived just ahead of schedule and the team was right there to take care of me. They were able to get me a ride home and was home before the work was to start on my car. I received a text from the service department letting me know my car was finished and they wanted to find out if I needed a ride back. That is 10/4/10 service that will keep me coming back. Thank you
Recommended
GO
Gwen O. from Hyundai of Escondido responded on 09/30/2020

Thank you for the 5 star review! Please come back to see us the next time you need maintenance and repair. 

Thank you, 
Gwen Olivares
Customer Relations
Hyundai of Escondido 

WL
Winford L.
San Marcos, CA
2017 Hyundai Santa Fe Sport
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/28/2020 Category: Service
Service Department
Jorge in the service department has been great to work with. He provides me with exceptional customer service
Recommended
GO
Gwen O. from Hyundai of Escondido responded on 09/29/2020

Thank you for your 5 star review! We are so happy to hear you were pleased with the service Jorge provided. We are very proud to have him be a part of our team. Please come back to see us the next time you need any maintenance or repair!

Thank you, 
Gwen Olivares
Customer Relations
Hyundai of Escondido 

MC
Margaret C.
San Diego, CA
2020 Hyundai Elantra Gt
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/24/2020 Category: Service
So happy with my service
The two fellows outside who attended to my car went way above and beyond my expectations.
Recommended
GO
Gwen O. from Hyundai of Escondido responded on 09/24/2020

Thank you for the 5 star review! We are very proud to hear that Ricardo is providing amazing service. We are so honored to have him be our greeting face here at Hyundai service. Please come back to see us the next time you need any maintenance or repair! 

Thank you, 
Gwen Olivares
Customer Relations 
Hyundai of Escondido