Overview

Overall Rating 4.55/5Overall Rating 4.55/5Overall Rating 4.55/5Overall Rating 4.55/5rating 4.55

2308 Reviews

ReScore Reviews™ (51)

ReScore
Overall Rating 3.0392167/5Overall Rating 3.0392167/5Overall Rating 3.0392167/5rating 3.0392167rating 3.0392167
Original
Overall Rating 2.0196078/5Overall Rating 2.0196078/5rating 2.0196078rating 2.0196078rating 2.0196078
90% Would Recommend
100% Business Response
Latest Review about 6 hours ago

Reviews


CD
Caroline D.
Redmond, WA
2015 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/18/2018 Category: Service
Excellent Service
I make my service appointment early in the morning, so I can go into work after the appointment. The service people are very quick and efficient. They do a very thorough job.

Verified Customer
Bellevue, WA
2013 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/18/2018 Category: Service
Good
Thank you!

CD
Cheryl D.
Gold Bar, WA
2013 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/18/2018 Category: Service
Satisfied
It always clean, service is always good, fast and efficient.

Verified Customer
Carnation, WA
2018 Hyundai Kona
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/17/2018 Category: Service
Great customer service
Service work was quick, efficient. Waiting room was clean, comfy, windows to view garage. Service desk personnel were courteous, informative, customer friendly.
TOM O. from Hyundai of Kirkland responded on 12/18/2018

Thank you for your business!


Verified Customer
Seattle, WA
2018 Hyundai Kona
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/17/2018 Category: Service
Easy Appointment Scheduling and Quick Service
I was just looking for an oil change on my new Kona and I was able to make an appointment same day and the service was completed in about 30 minutes. I was impressed and pleased and will return again!
TOM O. from Hyundai of Kirkland responded on 12/18/2018

Thank you for your business!


GT
Gifford T.
Bellevue, WA
2014 Hyundai Sonata Hyb
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/17/2018 Category: Service
Courteous, Quick, Effective
A rare warranty matter involving a faulty oil pressure switch was handled very well.

My Sonata is the most trouble free machine I have owned.
TOM O. from Hyundai of Kirkland responded on 12/18/2018

Thank you for your business!


SO
Sue O.
Seattle, WA
2012 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/16/2018 Category: Service
My car after 90,000 miles runs like it did the day I bought it!
I’ve never had a problem with it and I attribute that to my keeping up on regular maintenance at the dealership.
TOM O. from Hyundai of Kirkland responded on 12/17/2018

Thank you for your business!


MF
Martina F.
Sammamish, WA
2018 Hyundai Kona
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/14/2018 Category: Service
Great service
So happy with the service I got this week at your service center. The experience was so pleasant. Staff were friendly and helpful and work was completed way earlier than expected. Will definitely be recommending to friends. Many thanks to all involved.
TOM O. from Hyundai of Kirkland responded on 12/17/2018

Thank you for your business!


DI
Damon I.
Issaquah, WA
2011 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/14/2018 Category: Service
Great service
Nice, professional and knowledgeable, great experience
TOM O. from Hyundai of Kirkland responded on 12/17/2018

Thank you for your business!


RC
Russel C.
Newcastle, WA
2018 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/14/2018 Category: Service
5 stars
Excellent service
TOM O. from Hyundai of Kirkland responded on 12/15/2018

Thank you for your business 


MS
Marian S.
Bothell, WA
2017 Hyundai Sonata Hyb
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/14/2018 Category: Service
Great customer service!
Very friendly and helpful, also some of the best prices Ive seen! Everyone was so helpful and had tons of information on everything I needed!
TOM O. from Hyundai of Kirkland responded on 12/15/2018

Thank you for your business 


GV
George V.
Lynnwood, WA
2018 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/13/2018 Category: Service
Great first expierience
Respectful, courteious attendants!
TOM O. from Hyundai of Kirkland responded on 12/15/2018

Thank you for your business 


Verified Customer
Woodinville, WA
2012 Hyundai Azera
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/13/2018 Category: Service
Took care of the problem right away.
no comment
TOM O. from Hyundai of Kirkland responded on 12/17/2018

Thank you for your business!


Verified Customer
Snoqualmie, WA
2012 Hyundai Sonata
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
12/13/2018 Category: Service
Service
The service was good in a way but also bad, the good way is I got everything what I wanted for my car, but the bad is it took way too long but I understand, I guess that’s how it works.
TOM O. from Hyundai of Kirkland responded on 12/17/2018

Thank you for your business!


JO
Janet O.
Kirkland, WA
2010 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/12/2018 Category: Service
Excellent
Friendly but and informative staff personnel
TOM O. from Hyundai of Kirkland responded on 12/12/2018

Thank you for your business!


KK
Kwok K.
Bellevue, WA
2018 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/12/2018 Category: Service
1st maintenance
nice service

Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
12/12/2018 Category: Service
spare parts
providing of spare parts as much as possible at service center to avoiding any more visiting
TOM O. from Hyundai of Kirkland responded on 12/12/2018

Thank you for your business!
Please reconsider the low star score. Shelby only does oil changes on saturday and the techs on duty do not have training needed to do other type of work. Please consider giving a rescore of 5 stars here!

TOM O. from Hyundai of Kirkland responded on 12/13/2018

Thank you!!!


Verified Customer
Redmond, WA
2018 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/11/2018 Category: Service
Excellent, fast service
Way to go!
TOM O. from Hyundai of Kirkland responded on 12/12/2018

Thank you for your business!


TO
Tom O.
Redmond, WA
2012 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/11/2018 Category: Service
Great experience!
This was my first time getting service on my 201 Hyundai Elantra that we recently purchased used. I was really happy with the Service provided by Hyundai of Kirkland. In addition to an oil change and multipoint inspection, they completed two service recalls that I hadn't been aware of, all in an hour. Fair prices, great service, a nice waiting area, and much less waiting around than I'm used to with other dealerships made for a great experience.
TOM O. from Hyundai of Kirkland responded on 12/12/2018

Thank you for your business!


Verified Customer
Washington
2018 Hyundai Elantra Gt
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
12/11/2018 Category: Service
Quick service but customer service not polite
If you’re looking for a quick in and out then I would suggest this place specially during the morning. I also liked that they vacuum my car after, it was surprisingly pleasant to see. Overall car service was great. However depending on whom you are talking to ;of course ,don’t expect the quality of their customer service to be good, is a shame how poorly was the behavior.
TOM O. from Hyundai of Kirkland responded on 12/12/2018

Thank you for your business!


TG
Traci G.
Bothell, WA
2017 Hyundai Santa Fe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/11/2018 Category: Service
Great Service
Great service at a reasonable price. Also finished as promised
TOM O. from Hyundai of Kirkland responded on 12/12/2018

Thank you for your business!