Overview

Overall Rating 4.93/5Overall Rating 4.93/5Overall Rating 4.93/5Overall Rating 4.93/5rating 4.93

68 Reviews

99% Would Recommend
100% Business Response
Latest Review 5 days ago

Reviews


GB
Glenda B.
Lufkin, TX
2017 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/11/2019 Category: Service
Great!!!!!!
They know the business and take care of the greatest auto I have ever owned. I have had very high end autos and have never been treated this wonderful. Thank you Rex for this wonderful group of people. Love them all and have only good votes for the group.
ERIK M H., FIXED OPERATIONS DIRECTOR from Hyundai Of Lufkin responded on 02/14/2019

Glenda,

First of all thank you for the positive feedback. Our employees need to know they did a great job for their customers. I will share this with our service staff. I really appreciate you choosing us for all your vehicle needs and look forward to your next visit.

ERIK HAWKINS
FIXED OPERATIONS DIRECTOR
936-630-1200
erikhawkins@hyundaioflufkin.com

BH
Barbara H.
Lufkin, TX
2018 Hyundai Elantra
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
02/09/2019 Category: Service
Service First
Excellent guest service, quality vehicles at a great price.
ERIK M H., FIXED OPERATIONS DIRECTOR from Hyundai Of Lufkin responded on 02/11/2019

Barbara,

Thank you for your feed back. I would like to appoligize for the lack of communication on WIFI access. I have put up signs throughout my customer areas. We will strive to make sure your next visit hits the mark. Thank you for your business, look forward to seeing you next time.

ERIK HAWKINS
FIXED OPERATIONS DIRECTOR
936-630-1200
erikhawkins@hyundaioflufkin.com

TB
Terry B.
Nacogdoches, TX
2018 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/06/2019 Category: Service
Fast,efficient service
After my oil change i was given a verbal report. I had a minor repair a few days later. It was done quickly and on time.
ERIK M H., FIXED OPERATIONS DIRECTOR from Hyundai Of Lufkin responded on 02/11/2019

Terry,

Thank you for the feedback and the opportunity to resolve your concern.

ERIK HAWKINS
FIXED OPERATIONS DIRECTOR
936-630-1200
erikhawkins@hyundaioflufkin.com

Verified Customer
Nacogdoches, TX
2018 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/04/2019 Category: Service
Quick and courteous!
Quick and courteous!
ERIK M H., FIXED OPERATIONS DIRECTOR from Hyundai Of Lufkin responded on 02/11/2019

Thank you for letting us know we hit the mark!

ERIK HAWKINS
FIXED OPERATIONS DIRECTOR
936-630-1200
erikhawkins@hyundaioflufkin.com

GN
Gene N.
Lufkin, TX
2017 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/01/2019 Category: Service
employees get it right the first tine
I just like the way business is done. The people really care! Gene N
ERIK M H., FIXED OPERATIONS DIRECTOR from Hyundai Of Lufkin responded on 02/11/2019

Gene,

Thank you for sharing your experience! We do care about our customer and always strive to get it right the first time.

ERIK HAWKINS
FIXED OPERATIONS DIRECTOR
936-630-1200
erikhawkins@hyundaioflufkin.com

JD
James D.
Lufkin, TX
2013 Hyundai Santa Fe S
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/30/2019 Category: Service
oil change
People are friendly and know the business. Had good experience ..
ERIK M H., FIXED OPERATIONS DIRECTOR from Hyundai Of Lufkin responded on 01/30/2019

James,

I am glad you came to see us! Its been great having you as a customer of mine for many years.

ERIK HAWKINS
FIXED OPERATIONS DIRECTOR
936-630-1200
erikhawkins@hyundaioflufkin.com

DW
Dorothy W.
Corrigan, TX
2018 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/24/2019 Category: Service
The worker or friendly
Great place
ERIK M H., FIXED OPERATIONS DIRECTOR from Hyundai Of Lufkin responded on 01/29/2019

Dorothy,

Thanks for rating your experience with us! Looking forward to your next visit!

ERIK HAWKINS
FIXED OPERATIONS DIRECTOR
936-630-1200
erikhawkins@hyundaioflufkin.com

RF
Ramona F.
Corrigan, TX
2017 Hyundai Santa Fe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/23/2019 Category: Service
Great customer service
Im always recieved with politeness
The employees are so nice,
And always answer any questions i may have
ERIK M H., FIXED OPERATIONS DIRECTOR from Hyundai Of Lufkin responded on 01/29/2019

Ramona,

It was great to see back!

ERIK HAWKINS
FIXED OPERATIONS DIRECTOR
936-630-1200
erikhawkins@hyundaioflufkin.com

TL
Teina L.
Leggett, TX
2007 Hyundai Veracruz
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
01/22/2019 Category: Service
Happy Consumer
Took my 2007 Vera CRUZ in for oil change and wiped blades. Got it right in. Had to wait a little longer than expected because they didn't have wiper clips that they had to order from O'Rileys. Also did not have the back wiper blade, ( I think these two issues say more about the age of my car than the dealership!). They went the extra mile to have o'Rileys bring over the part.....Thanks Lufkin Hyundai!
ERIK M H., FIXED OPERATIONS DIRECTOR from Hyundai Of Lufkin responded on 01/29/2019

Teina,

I appoligize for the non availibility of these wiper parts. We are getting a feel in the early stages of parts we need to stock. That should improved as we get more vehicles across our service drive. Thank you for your patience!

ERIK HAWKINS
FIXED OPERATIONS DIRECTOR
936-630-1200
erikhawkins@hyundaioflufkin.com

SC
Sharon C.
Kennard, TX
2011 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/19/2019 Category: Service
New Dealership is Great!
Friendly and helpful staff and quick and honest service. I drove a new car while waiting and decided I will deal with these people on my next purchase of a car!!
ERIK M H., FIXED OPERATIONS DIRECTOR from Hyundai Of Lufkin responded on 01/29/2019

Sharon,

Thrilled to hear of your great experience! Whether its sales or service we will always treat you the way you should be treated.

ERIK HAWKINS
FIXED OPERATIONS DIRECTOR
936-630-1200
erikhawkins@hyundaioflufkin.com

DD
Deni D.
Houston, TX
2018 Hyundai Kona
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/17/2019 Category: Service
Good job
It's always a pleasure. Excellent service!
ERIK M H., FIXED OPERATIONS DIRECTOR from Hyundai Of Lufkin responded on 01/29/2019

Deni,


Always good to see you!

ERIK HAWKINS
FIXED OPERATIONS DIRECTOR
936-630-1200
erikhawkins@hyundaioflufkin.com

RG
Ron G.
Lufkin, TX
2015 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/17/2019 Category: Service
Prompt courteous service
Staff informed us that parts were available to make recall repair. They took care of the issue and had the car back to us in a short time.
ERIK M H., FIXED OPERATIONS DIRECTOR from Hyundai Of Lufkin responded on 01/29/2019

Ron,

Thanks for the opportunity to take care of your service needs! looking forward to your next visit.

ERIK HAWKINS
FIXED OPERATIONS DIRECTOR
936-630-1200
erikhawkins@hyundaioflufkin.com

AL
Angie L.
Jasper, TX
2015 Hyundai Santa Fe S
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/17/2019 Category: Service
VERY SATISFIED
I have had the pleasure of bringing my car to be serviced once and then again for a part to be replaced on my console. Each time I was greeted with a smile and a very helpful service professional. My vehicle was ready in a short amount of time and each time they washed my vehicle. I would recommend anyone to Hyundai of Lufkin.
ERIK M H., FIXED OPERATIONS DIRECTOR from Hyundai Of Lufkin responded on 01/29/2019

Angie,

Thanks for your visit and rating your experience! Look forward to taking care of your service needs in the future!

ERIK HAWKINS
FIXED OPERATIONS DIRECTOR
936-630-1200
erikhawkins@hyundaioflufkin.com

JD
James D.
Groveton, TX
2013 Hyundai Santa Fe S
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/14/2019 Category: Service
Visit to service dept.
Pleased in every in the service I received.
ERIK M H., FIXED OPERATIONS DIRECTOR from Hyundai Of Lufkin responded on 01/29/2019

James,

I am thrilled to hear your experience was great! We look forward to your next visit.

ERIK HAWKINS
FIXED OPERATIONS DIRECTOR
936-630-1200
erikhawkins@hyundaioflufkin.com

WL
Wesley L.
Pineland, TX
2018 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/14/2019 Category: Service
small town friendly people
Excellent job done by all.
ERIK M H., FIXED OPERATIONS DIRECTOR from Hyundai Of Lufkin responded on 01/29/2019

Wesley,

I am pleased my staff served you well. Thank you for the feedback and look forward to your next visit.

ERIK HAWKINS
FIXED OPERATIONS DIRECTOR
936-630-1200
erikhawkins@hyundaioflufkin.com

CL
Christopher L.
Lufkin, TX
2018 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/11/2019 Category: Service
Customer service
The people who work here are really nice and welcoming. They are knowledgeable and will help with all of your questions.
ERIK M H., FIXED OPERATIONS DIRECTOR from Hyundai Of Lufkin responded on 01/29/2019

Christopher,

Thanks for the feedback! Our goal is that you feel at home. Thanks for the opportunity.

ERIK HAWKINS
FIXED OPERATIONS DIRECTOR
936-630-1200
erikhawkins@hyundaioflufkin.com

RB
Roger B.
Lufkin, TX
2015 Hyundai Santa Fe S
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/06/2019 Category: Service
Roger
They did a great job on our car. It's so great we don't have to go to Nacadoches any more
ERIK M H., FIXED OPERATIONS DIRECTOR from Hyundai Of Lufkin responded on 01/10/2019

Roger,

We are glad to be open in Lufkin and save you the drive! We aprreciate the business!

ERIK HAWKINS
FIXED OPERATIONS DIRECTOR
936-630-1200
erikhawkins@hyundaioflufkin.com

HC
Heather C.
Alto, TX
2018 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/05/2019 Category: Service
Customer Services
The Services Department had great customer services.
ERIK M H., FIXED OPERATIONS DIRECTOR from Hyundai Of Lufkin responded on 01/10/2019

Heather,

I am glad to hear your experience was great. Thanks for letting us know we performed well.

ERIK HAWKINS
FIXED OPERATIONS DIRECTOR
936-630-1200
erikhawkins@hyundaioflufkin.com

RG
Ron G.
Lufkin, TX
2015 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/25/2018 Category: Service
Fast service. Knowledgeable staff.
Adviser was aware of recalls and looked up our vehicle to confirm. Made appointment to suit our schedule. Service was performed on time.
ERIK M H., FIXED OPERATIONS DIRECTOR from Hyundai Of Lufkin responded on 01/10/2019

Ron,

I am pleased Junior cummunicated well with all your needs. Thank you for choosing us to handle your vehicle!

ERIK HAWKINS
FIXED OPERATIONS DIRECTOR
936-630-1200
erikhawkins@hyundaioflufkin.com

JL
Jesse L.
Houston, TX
2010 Hyundai Veracruz
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/18/2018 Category: Service
Great Service,
Eric was as helpful as one could be. Big Thanks.
ERIK M H., FIXED OPERATIONS DIRECTOR from Hyundai Of Lufkin responded on 01/10/2019

Jesse,

It was my pleasure to help you! Thanks for the business and the feedback!

ERIK HAWKINS
FIXED OPERATIONS DIRECTOR
936-630-1200
erikhawkins@hyundaioflufkin.com