Overview

Overall Rating 4.94/5Overall Rating 4.94/5Overall Rating 4.94/5Overall Rating 4.94/5rating 4.94

92 Reviews

99% Would Recommend
100% Business Response
Latest Review 2 days ago

Reviews


Verified Customer
Pineland, TX
2009 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/16/2019 Category: Service
Quick service in service department!
In regards to the service department, Junior was very informative, knowledgeable, and courteous. The workers provided quick service.

JS
Jessy S.
Diboll, TX
2019 Hyundai Veloster
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/12/2019 Category: Service
Fast friendly and knowledgeable
Great folks..great service

MH
Merri H.
Diboll, TX
2012 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/11/2019 Category: Service
Great service
Thank you to Eric and the crew at Lufkin Hyundai.

Verified Customer
Nacogdoches, TX
2018 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/08/2019 Category: Service
Staff
Great service!
ERIK M H., FIXED OPERATIONS DIRECTOR from Hyundai Of Lufkin responded on 04/09/2019

Thank you for your business!

ERIK HAWKINS
FIXED OPERATIONS DIRECTOR
936-630-1200
erikhawkins@hyundaioflufkin.com

SJ
Sandra J.
Nacogdoches, TX
2011 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/05/2019 Category: Service
Great Customer Service
The staff were great during my service visit.
ERIK M H., FIXED OPERATIONS DIRECTOR from Hyundai Of Lufkin responded on 04/09/2019

Sandra,

Thank you for the kind words and taking the time to share your experience with me. We look forward to your next visit!

ERIK HAWKINS
FIXED OPERATIONS DIRECTOR
936-630-1200
erikhawkins@hyundaioflufkin.com

PJ
Paul J.
Diboll, TX
2018 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/02/2019 Category: Service
Knowledgeable and Courteous
The staff members at the Hyundai of Lufkin Service center have many years in the industry and are informative, take time with the customer, and are most helpful.
ERIK M H., FIXED OPERATIONS DIRECTOR from Hyundai Of Lufkin responded on 04/09/2019

Paul,

Really appreciate the kind words. I am pleased you recieved the level of service you deserve. Look forward to your next visit!

ERIK HAWKINS
FIXED OPERATIONS DIRECTOR
936-630-1200
erikhawkins@hyundaioflufkin.com

Verified Customer
Lufkin, TX
2014 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/27/2019 Category: Service
Great Customer Services!
Junior and Eric are always there to take care of me.
ERIK M H., FIXED OPERATIONS DIRECTOR from Hyundai Of Lufkin responded on 04/09/2019

Thank you! Always a pleasure to do business with you!

ERIK HAWKINS
FIXED OPERATIONS DIRECTOR
936-630-1200
erikhawkins@hyundaioflufkin.com

DS
Deborah S.
Huntington, TX
2012 Hyundai Elantra To
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/26/2019 Category: Service
Review of service
They were customer oriented. They did the job and they contacted me when they were through. Just like they said they would. If this review is going to the Hyundai Corporation, I just hope that someday you can make windows that actually work. This is the second vehicle from this corp. that I owned and I can tell you the first vehicle's windows worked longer than my current vehicle. Yes I would recommend this business in Lufkin to a friend, but I would certainly tell that friend about my past experience with Hyundai windows.
ERIK M H., FIXED OPERATIONS DIRECTOR from Hyundai Of Lufkin responded on 04/09/2019

Deborah,

First of all thank you for sharing your experiernce here in our service department. Secondly I will review this case with my Hyundai rep on his next visit requarding the repair. We appreciate your feedback and choosing us to do business with!

ERIK HAWKINS
FIXED OPERATIONS DIRECTOR
936-630-1200
erikhawkins@hyundaioflufkin.com

RF
Ramona F.
Corrigan, TX
2017 Hyundai Santa Fe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/25/2019 Category: Service
Customer service
I always get great customer service

FH
Freeman H.
Lufkin, TX
2018 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/24/2019 Category: Service
Great Dealership for Service
Service department is Top Notch.
ERIK M H., FIXED OPERATIONS DIRECTOR from Hyundai Of Lufkin responded on 03/25/2019

Freeman,

Thank you for those kind words and the review. Thats our goal, to give you that experience every time. Thank you for the business!

ERIK HAWKINS
FIXED OPERATIONS DIRECTOR
936-630-1200
erikhawkins@hyundaioflufkin.com

MP
Marsha P.
Lufkin, TX
2016 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/22/2019 Category: Service
Service
The Service department gave feedback and solution before servicing my car. I valued their time
ERIK M H., FIXED OPERATIONS DIRECTOR from Hyundai Of Lufkin responded on 03/25/2019

Marsha,

Thank you for letting us know our communication was spot on! We appricate the business and look forward to your next visit.

ERIK HAWKINS
FIXED OPERATIONS DIRECTOR
936-630-1200
erikhawkins@hyundaioflufkin.com

JC
Jason C.
Alto, TX
2018 Hyundai Ioniq Hybr
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/22/2019 Category: Service
Great service
Super convenient and quick, courteous service.
ERIK M H., FIXED OPERATIONS DIRECTOR from Hyundai Of Lufkin responded on 03/25/2019

Jason,

We appreciate the positive feedback. Our goal is to be concienious of your time and to provide you with frindly service.

ERIK HAWKINS
FIXED OPERATIONS DIRECTOR
936-630-1200
erikhawkins@hyundaioflufkin.com

DN
Denise N.
Douglass, TX
2017 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/20/2019 Category: Service
Great place
Eric was great and took good care of my care.
ERIK M H., FIXED OPERATIONS DIRECTOR from Hyundai Of Lufkin responded on 03/25/2019

Denise,

Thank you for the kind words! I appreciate you giving me the opportunity to take care of your vehicle.

ERIK HAWKINS
FIXED OPERATIONS DIRECTOR
936-630-1200
erikhawkins@hyundaioflufkin.com

JW
Joyce W.
Woodville, TX
2017 Hyundai Santa Fe S
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/19/2019 Category: Service
Service and Recall
Very nice service, prompt and on schedule.
ERIK M H., FIXED OPERATIONS DIRECTOR from Hyundai Of Lufkin responded on 03/25/2019

Joyce,

I really appricaite the kind feedback! I know its a long drive for you to do business with us. I really appreciate you trusting us with your vehicle.

ERIK HAWKINS
FIXED OPERATIONS DIRECTOR
936-630-1200
erikhawkins@hyundaioflufkin.com

TB
Thomas B.
Lufkin, TX
2018 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/18/2019 Category: Service
Great service good people
First let me say that I bought my car at their sister dealership before this one opened. I was very happy there so with that said I decided to try this one that is in my city (would not have to drive). They treated me as well, fair price on service, plus they upgraded my computer system. Later that day I got a notice from Hyundai to do this. Bottom line they did everything a great dealer should do. Just like their sister dealer.
ERIK M H., FIXED OPERATIONS DIRECTOR from Hyundai Of Lufkin responded on 03/25/2019

Thomas,

I glad we could save you a drive and provide you great service. Thank you for the business and the kind words!

ERIK HAWKINS
FIXED OPERATIONS DIRECTOR
936-630-1200
erikhawkins@hyundaioflufkin.com

RG
Ron G.
Lufkin, TX
2015 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/18/2019 Category: Service
Great service
Superb service as usual. Every experience has been positive to date.
ERIK M H., FIXED OPERATIONS DIRECTOR from Hyundai Of Lufkin responded on 03/25/2019

Ron,

Thank you for your loyalty to our service dept. We appreciate the kind words and for the business!

ERIK HAWKINS
FIXED OPERATIONS DIRECTOR
936-630-1200
erikhawkins@hyundaioflufkin.com

Verified Customer
Lufkin, TX
2013 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/17/2019 Category: Service
Everyone was very friendly and accommodating.
Great service. Great experience.
ERIK M H., FIXED OPERATIONS DIRECTOR from Hyundai Of Lufkin responded on 03/25/2019

Thank you for your feedback! Our goal it to provide you with excellent service every time!

ERIK HAWKINS
FIXED OPERATIONS DIRECTOR
936-630-1200
erikhawkins@hyundaioflufkin.com

LH
Linda H.
Livingston, TX
2013 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/13/2019 Category: Service
The area was nice and clean the staff friendly
The service is really good they replaced the recall item checked my tires for a shaking I’ve noticed lately they gave me a recommendation and quoted prices which are very reasonable
ERIK M H., FIXED OPERATIONS DIRECTOR from Hyundai Of Lufkin responded on 03/25/2019

Linda,

Thank you for trusting us with your vehicle. I am thrilled at the feedback on the other service pricing being in line. Thanks for taking the time to rate your service visit!

ERIK HAWKINS
FIXED OPERATIONS DIRECTOR
936-630-1200
erikhawkins@hyundaioflufkin.com

Verified Customer
Lufkin, TX
2018 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/12/2019 Category: Service
Very friendly
New, clean dealership
ERIK M H., FIXED OPERATIONS DIRECTOR from Hyundai Of Lufkin responded on 03/25/2019

Thank you for the business. We appreciate you trusting us with your vehicle and taking the time to rate your experience!

ERIK HAWKINS
FIXED OPERATIONS DIRECTOR
936-630-1200
erikhawkins@hyundaioflufkin.com

Verified Customer
Nacogdoches, TX
2018 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/12/2019 Category: Service
Gland there is a Hyundai Dealership in Lufkin
It's so easy for me to drop off my care for service and ride to work with a co-worker.

Junior has taken care of me twice and made it as smooth and effortless as possible.
ERIK M H., FIXED OPERATIONS DIRECTOR from Hyundai Of Lufkin responded on 03/25/2019

We aprricate you taking time to review our service dept. Junior is an asset and we are fortunate to have him on our team

ERIK HAWKINS
FIXED OPERATIONS DIRECTOR
936-630-1200
erikhawkins@hyundaioflufkin.com