Overview

Overall Rating 4.59/5Overall Rating 4.59/5Overall Rating 4.59/5Overall Rating 4.59/5rating 4.59

2297 Reviews

ReScore Reviews™ (81)

ReScore
Overall Rating 4.5925951/5Overall Rating 4.5925951/5Overall Rating 4.5925951/5Overall Rating 4.5925951/5rating 4.5925951
Original
Overall Rating 2.1772175/5Overall Rating 2.1772175/5rating 2.1772175rating 2.1772175rating 2.1772175
93% Would Recommend
100% Business Response
Latest Review about 19 hours ago

Reviews


ST
Sandra T.
Sewell, NJ
2010 Hyundai Sonata
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
09/19/2018 Category: Service
X
I appreciate the timliness that I can get an appointment and the quality of work that is done.
Charles C., Parts and Service Director from Hyundai of Turnersville responded on 09/19/2018

Thank you very much for sending in your review. Please let us know what we can do better in the future. We would like to earn a 5 star review. Unfortunately, a 4 star review is below average.

Charlie Chirichello
Service Manager
8566497551

Verified Customer
NJ
2015 Hyundai Elantra
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/19/2018 Category: Service
Good job
Let me know brakes were in the yellow zone
Charles C., Parts and Service Director from Hyundai of Turnersville responded on 09/19/2018

Thank you for your review with Sure Critic. We are very happy to be your dealer and appreciate the 5 star rating very much.

Charlie Chirichello
Service Manager
8566497551

MD
Michael D.
Glassboro, NJ
2013 Hyundai Sonata
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
09/19/2018 Category: Service
Good Service
John was very professional and explained everything. Just wish the tech took the time to make sure my taillight was secured in position and tighten.
Charles C., Parts and Service Director from Hyundai of Turnersville responded on 09/19/2018

Thank you very much for your review with Sure Critic. We will be sure to review your comments with our staff. We would like to earn a 5 star review on your next service.

Charlie Chirichello
Service Manager
8566497551

EB
Ellen B.
Hammonton, NJ
2018 Hyundai Elantra
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/19/2018 Category: Service
Great service department!!
Everyone was very professional, caring, and helpful. This was my second visit and will no doubt continue to return for service for my Hyundai. Thank you for a nice clean and inviting waiting area. Coffee and donuts were an added bonus!!
Charles C., Parts and Service Director from Hyundai of Turnersville responded on 09/19/2018

Thank you for the great review. We appreciate the comments and the 5 star rating very much.

Charlie Chirichello
Service Manager
8566497551

Verified Customer
Mantua Township, NJ
2016 Hyundai Santa Fe S
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/19/2018 Category: Service
Customers come first.
Excellent service!
Charles C., Parts and Service Director from Hyundai of Turnersville responded on 09/19/2018

Thank you for your 5 star review. We appreciate it very much and look forward to seeing you for your next service.

Charlie Chirichello
Service Manager
8566497551

OR
Oscar R.
Berlin, NJ
2017 Hyundai Santa Fe S
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/19/2018 Category: Service
Friendly, business like atmosphere
5 stars, that's as good as it gets.
Charles C., Parts and Service Director from Hyundai of Turnersville responded on 09/19/2018

Thank you very much. Yes! 5 STAR is a great score. We appreciate your comment and the score.

Charlie Chirichello
Service Manager
8566497551

CG
Carolann G.
Glassboro, NJ
2010 Hyundai Santa Fe
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
09/18/2018 Category: Service
I HAVE BEEN TAKING MY CAR BACK ALL 8 YEARS BUT A FEW TIMES I MISSED., SO I HAVE BEEN PLEASED.
I JUST HAD THE WORK DONE LAST FRIDAY, I THINK I STILL HEAR A NOISE IN THE FRONT, BUT I AM GIVING IT A LITTLE
MORE TIME TO SEE IF ITS BECAUSE ITS A NEW TY RIM, I WILL BE CALLING BACK IF I STILL HEAR THE NOISE, BUT I
WAS SATISFIED WITH THE TIMELY SERVICE AND THE PLEASANT ATTITUDE OF THE STAFF.
Charles C., Parts and Service Director from Hyundai of Turnersville responded on 09/19/2018

Thank you very much for your review. We appreciate you taking the time to send it in. Please let us know if you need any additional assistance.

Charlie Chirichello
Service Manager
8566497551

Verified Customer
Sewell, NJ
2015 Hyundai Tucson
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
09/18/2018 Category: Service
Always amazing
I always have wonderful service here. This particular day, I did have to wait unusually long. That being said, everyone was very nice, apologetic and explained the delay to me. I still left satisfied as always.
Charles C., Parts and Service Director from Hyundai of Turnersville responded on 09/18/2018

Thank you very much for your review with Sure Critic. We appreciate you taking the time to send it in. Please let us know how we can improve our service to you. We would like to earn a passing score of 5 stars on your next visit.

Charlie Chirichello
Service Manager
8566497551

JR
Joann R.
Pitman, NJ
2018 Hyundai Elantra
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/18/2018 Category: Service
Excellent service!
Could not have asked for a better experience!👍😁
Charles C., Parts and Service Director from Hyundai of Turnersville responded on 09/18/2018

Thank you for your great review. We appreciate it very much, and look forward to seeing you for your next service.

Charlie Chirichello
Service Manager
8566497551

CB
Carol B.
Paulsboro, NJ
2018 Hyundai Sonata
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/18/2018 Category: Service
Professional, great service, too cold waiting area, tho!
Service great! Great custoner care, great people.
Charles C., Parts and Service Director from Hyundai of Turnersville responded on 09/18/2018

Thank you for your review. We appreciate the 5 star rating you gave. We also thank you for your comments and input.

Charlie Chirichello
Service Manager
8566497551

Verified Customer
Glassboro, NJ
2017 Hyundai Elantra
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/17/2018 Category: Service
Both courtesy and respect for the customer.
Good workmanship that is done correctly each time service is performed on my vehicle.
Charles C., Parts and Service Director from Hyundai of Turnersville responded on 09/18/2018

Thank you very much for excellent review. We appreciate it very much. Again, thank you.

Charlie Chirichello
Service Manager
8566497551

TB
Thomas B.
Magnolia, NJ
2013 Hyundai Elantra
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/17/2018 Category: Service
Awesome
Like just about everyone, I hate to have to do repair and maintenance on my Hyundai Elantra. However, I rest assured that Hyundai of Turnersville will do an outstanding job on whatever maintenance or repair that needs completed. Kristina has handled my past couple of services with marvelous professionalism. She has made sure that the work completed is done right, in a reasonable amount of time, and with an agreeable/reasonable price/fee. Thank you, Hyundai, and thank you, Kristina.
Charles C., Parts and Service Director from Hyundai of Turnersville responded on 09/18/2018

Thank you for your terrific review with Sure Critic. We appreciate it very much, and look forward to seeing you for your next service.

Charlie Chirichello
Service Manager
8566497551

GD
Garnetta D.
Atco, NJ
2010 Hyundai Veracruz
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/17/2018 Category: Service
Great Service
Pleased with service. Only question I would have is car was dropped off the night before and wasn't completed till late the day of appointment. It was fine since I had other transportation. I thought maybe more was done to car and I was not charged for it, possibly. Thank u!!
Charles C., Parts and Service Director from Hyundai of Turnersville responded on 09/17/2018

Thank you very much for your 5 star review. We appreciate it very much. We look forward to seeing you for your next service.

Charlie Chirichello
Service Manager
8566497551

JW
James W.
Franklinville, NJ
2017 Hyundai Sonata
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
09/17/2018 Category: Service
Waiting room
I made my comment above.
Charles C., Parts and Service Director from Hyundai of Turnersville responded on 09/17/2018

Thank you very much for your review with Sure Critic. We appreciate you taking the time to send it in. We also have noted your comment and thank you for that input.

Charlie Chirichello
Service Manager
8566497551

KE
Karen E.
Clayton, NJ
2011 Hyundai Santa Fe
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/16/2018 Category: Service
The best!
I have been dealing with this company since 2001. I can't say one bad thing from the sales staff to the support staff. All are courteous and knowledgable.
Charles C., Parts and Service Director from Hyundai of Turnersville responded on 09/17/2018

Thank you for your great review. We appreciate you taking the time to send it in, and your great comments. Again, thank you.

Charlie Chirichello
Service Manager
8566497551

JS
Joan S.
Sewell, NJ
2012 Hyundai Tucson
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/15/2018 Category: Service
Mrs.
Treats me with respect explains everything.
Charles C., Parts and Service Director from Hyundai of Turnersville responded on 09/17/2018

Thank you very much for your very nice comment and your 5 star review. We appreciate it very much.

Charlie Chirichello
Service Manager
8566497551

DR
David R.
Clayton, NJ
2018 Hyundai Santa Fe S
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/14/2018 Category: Service
Beyond Professional
I came in for a simple oil change, but the staff treated me like I was buying a new car! Everyone was extremely professional and very friendly. A truly enjoyable experience!
Charles C., Parts and Service Director from Hyundai of Turnersville responded on 09/14/2018

Thank you for your 5 star review. We appreciate it very much. We would also like to thank you for your comments, they are really nice to read.

Charlie Chirichello
Service Manager
8566497551

MR
Monica R.
Williamstown, NJ
2007 Hyundai Entourage
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
09/14/2018 Category: Service
Much better
This visit was by far much better than my last visit. The communication and service was much improved. My concerns were addressed professionally and efficiently.
Charles C., Parts and Service Director from Hyundai of Turnersville responded on 09/14/2018

Thank you for your review with Sure Critic. We appreciate your input and would like to know what we can do even better on your next service visit? We would like to EARN a 5 star review.

Charlie Chirichello
Service Manager
8566497551

DG
Daniel G.
Woodbury, NJ
2018 Hyundai Tucson
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/14/2018 Category: Service
Easy, In and Out Service
Once I figured out how to get in, everything went very smoothly.

The signage on the outside was somewhat confusing. 2 garage doors with a sign “Collision Estimate Drive Though”. There were no signs indicating “Regular Service”.

Other than that, A Very pleasant experience.
Charles C., Parts and Service Director from Hyundai of Turnersville responded on 09/14/2018

Thank you very much for your review. We appreciate the 5 star rating, and look forward to seeing you for your next service.

Charlie Chirichello
Service Manager
8566497551

RD
Robin D.
Voorhees, NJ
2018 Hyundai Santa Fe S
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/14/2018 Category: Service
Customer
Very accommodating. Service department was very pleasant & took time out on phone when asking questions & thoroughly explained things . Woman ( should of got her name ) at desk before service was very helpful & professional
Charles C., Parts and Service Director from Hyundai of Turnersville responded on 09/14/2018

Thank you for your 5 star review with Sure Critic. We also appreciate the very nice comments. Again, thank you.

Charlie Chirichello
Service Manager
8566497551